Adobe Genuine Software Verification Failure

I bought and downloaded Photoshop Elements 13 ad Premiere Elements 13 upgrade. When installing Premiere I get "Installation Failed; Adobe Genuine Software Verification Failure"
I entered the serial number sent to me in the purchase.

Genuine Verification failure downloading or installing
Mylenium

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    I purchased this directly from Adobe so I'm very confused. Anyone have the answer? Or better yet, why can't I call customer service directly instead of having to go through this forum?

    Have you managed to install the product?  If so, Launch the editor and then go to:
    Help >> Sign in
    When you do this you might get a box to enter the serial number, so try it.  To insert the serial number, you need to copy and paste it from the email you must have received from adobe.
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    Hi dkreil,
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    Thanks very much for replying Mylenium - i found this before but it only contains a link to photoshopCC rather than CS6 unless I have missed it??.    I have bought a licence for the student/teacher edition of CS6 (which I am still waiting for) so presume that downloading photoshop CC wont work.  
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