Adobe, Help! Brand New Install of DW CC Keeps Crashing?!?!?!

I'm a brand new corporate CC user. I got my company to approve my team getting the CC version of the software. And I'm experiencing the same Dreamweaver has stopped working error message it looks like so many are experiencing
... and I haven't even USED the software yet!
I get the stopped working message as soon as I open the software, sometimes it makes it til after I close the tour but majority of the time it happens as soon as the generic workspace is seen.
So I can't even get to the using the software part.
I've tried uninstalling, reinstalling (w reboots), deleting the dreamweaver cache, opening it as the first thing I do upon booting up, renaming the folders in the roaming folder, running as admin
. None of this has worked.
No one else on my team is having this issue. All of our systems are ghosted with the same set up. All of the other CC apps I installed are working fine so far (fingers crossed).
Here's the details for the crash:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Dreamweaver.exe
Application Version: 15.0.0.6947
Application Timestamp: 5423eb8a
Fault Module Name: dvaui.dll
Fault Module Version: 7.0.0.0
Fault Module Timestamp: 5423dd02
Exception Code: c0000005
Exception Offset: 0000000000199a74
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: d24e
Additional Information 2: d24ef38d2fdb1b5768d0c069358acd26
Additional Information 3: c6ca
Additional Information 4: c6cab4ac03aeed4f819fbb41b4dda3b2
Adobe, help!

Hi Jennifer,
Can you check the following for us?
- Close any backup software that you are using.
- Is your local site folder on your computer or on a network location or a sharing site such as Dropbox? Ensure that you have your files on your local machine.
- Also check the solution under Windows OS in this document Troubleshoot crashes in Dreamweaver CC
If you still need help, let us know. Send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button.
Thanks,
Preran

Similar Messages

Brand new PC laptop but Flash keeps crashing on 2 different browsers. Help!

Hello! Flash keeps crashing on my brand new PC laptop. It has crashed on both Chrome and Firefox. I have updated everything I can think of on this PC, including drivers. I have made sure flash is up to date and the browsers I just recently installed seeing as this is a new PC so they are up to date as well. I disabled hardware acceleration about 5 mins ago, I am desperate at this point. Anyone have any idea what could be causing these crashes? Oh, and I have Windows 7 OS, if that gives any insight to anything. Thanks!

Read Before Posting: How To Get A Useful Answer To Your Question

My 'brand new' iPod 5G ver1.2 keeps crashing and locking up... HELP?

Hi Folks
Any ideas?
My brand new iPod 5G 80GB keeps crashing! Sometimes the only way to recover is to let the battery run flat then it will reset as the Menu/Select will not work?
Does anyone else have this problem?
F.Y.I. Especially crashes when launching 'Vortex' as it enters the main game menu?
Regards
Jay

Hi...
To 'fire' a software reset, just enable/disable
hold-function sometimes and click & hold the menu-
and ok-button the same time! You may do this several
times!!! On success, your iPod will startup with the
apple logo and needs some time to re-run the menu!
My iPod has been crashed two times in a week now and
this reset works for me!
Regards,...
Hi Kaju
Thanks for your suggestion, Today this method of reset would not work.. All key presses where not recognised.. now I sit here as I type this at Edinburgh airport with a dead battery on my iPod as this was the only way to reset it, i.e. let it run out of battery power. f.y.i. I get the Apple logo when I try and use it then the battery low warning then it swtiches off.. So I'm guessing it's now reset, won't find out till I get home and near a charger (fingers crossed :-~)
Not a good situation I had a 3G 20GB iPod up until last week when I purchased this one. The older 3G 'NEVER' crashed in all the years I had it.. I hope Apple release a bug fix soon as reading here I see others have lots of 'crashing' problems with other 5G iPods..
Thanks for your suggestion once agian.
Regards
Jay

Adobe updater is crashing with adobe photoshop elements 6 and mac os version 10.9.4 (on a brand new install) . How to overcome this ?

adobe updater is crashing with adobe photoshop elements 6 and mac os version 10.9.4 (on a brand new install) . How to overcome this ?

Maybe I typed it wrong ...it is unchecked.
This is the message I receive:
Process:         Adobe Updater
Path:            /Applications/Utilities/Adobe Utilities.localized/*/Adobe Updater.app/Contents/MacOS/Adobe Updater
Identifier:      "com.Adobe.ESD.AdobeUpdaterApplication"
Version:         Adobe Updater 5.1.0.1082 (5.1.0.1082)
Code Type:       X86 (Native)
Parent Process: launchd
Responsible:     Adobe Updater
User ID:         501
Date/Time:       2014-11-21 12:39:47.691 -0600
OS Version:      Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 42CCAEE7-C520-BA70-4B27-711A184AB1A5
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminating with uncaught exception of type std::runtime_error: Unable to determine registration filepath!
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib        0x93982952 __pthread_kill + 10
1   libsystem_pthread.dylib       0x96f15167 pthread_kill + 101
2   libsystem_c.dylib             0x940f029c abort + 155
3   libc++abi.dylib               0x99fe06c9 abort_message + 169
4   libc++abi.dylib               0x9a00147d default_terminate_handler() + 264
5   libc++abi.dylib               0x99ffec30 std::__terminate(void (*)()) + 14
6   libc++abi.dylib               0x99ffe64b __cxa_throw + 116
7   "com.Adobe.ESD.AdobeUpdaterApplication"0x0004e4a3 0x1000 + 316579
8   "com.Adobe.ESD.AdobeUpdaterApplication"0x00056f19 0x1000 + 352025
9   "com.Adobe.ESD.AdobeUpdaterApplication"0x00024499 0x1000 + 144537
10 "com.Adobe.ESD.AdobeUpdaterApplication"0x000139c0 0x1000 + 76224
11 "com.Adobe.ESD.AdobeUpdaterApplication"0x00002912 0x1000 + 6418
12 "com.Adobe.ESD.AdobeUpdaterApplication"0x0000282d 0x1000 + 6189
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib        0x93983992 kevent64 + 10
1   libdispatch.dylib             0x96f1e899 dispatchmgr_invoke + 238
2   libdispatch.dylib             0x96f1e532 dispatchmgr_thread + 52
Thread 2:
0   libsystem_kernel.dylib        0x93983046 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x96f15dcf pthreadwqthread + 372
2   libsystem_pthread.dylib       0x96f19cce start_wqthread + 30
Thread 3:
0   libsystem_kernel.dylib        0x93983046 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x96f15dcf pthreadwqthread + 372
2   libsystem_pthread.dylib       0x96f19cce start_wqthread + 30
Thread 4:
0   libsystem_kernel.dylib        0x93983046 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x96f15dcf pthreadwqthread + 372
2   libsystem_pthread.dylib       0x96f19cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xa10e2c0c ecx: 0xbffff0dc edx: 0x93982952
edi: 0xa13a31a8 esi: 0x00000006 ebp: 0xbffff0f8 esp: 0xbffff0dc
   ss: 0x00000023 efl: 0x00000206 eip: 0x93982952   cs: 0x0000000b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
cr2: 0x99fe3e46
Logical CPU:     0
Error Code:      0x00080148
Trap Number:     132
Binary Images:
    0x1000 -   0x24cff7 +"com.Adobe.ESD.AdobeUpdaterApplication" (Adobe Updater 5.1.0.1082 - 5.1.0.1082) <3D59867C-5698-4D46-AD1F-C357C48B75AA> /Applications/Utilities/Adobe Utilities.localized/*/Adobe Updater.app/Contents/MacOS/Adobe Updater
0x3ce000 -   0x3d9fff com.apple.CommerceCore (1.0 - 42) <D28DD970-4B69-3848-9BCC-3C67323B3D9C> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x493f000 - 0x4964ff9 com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x8fea6000 - 0x8fed8417 dyld (239.4) <0F2176BD-4239-3506-BA41-3B885269520E> /usr/lib/dyld
0x90008000 - 0x90023ff5 com.apple.openscripting (1.4 - 157) <5C161A52-8D2F-3D56-A988-05727BED7A59> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x90024000 - 0x90025fff liblangid.dylib (117) <F18F76C6-7E4B-34AD-AE81-C1C031BF2F7D> /usr/lib/liblangid.dylib
0x90026000 - 0x90109ff7 libcrypto.0.9.8.dylib (52) <D3AB1D26-30BA-36D3-956C-EC7D7185C396> /usr/lib/libcrypto.0.9.8.dylib
0x9010a000 - 0x90135ff7 libsystem_network.dylib (241.3) <71EBA489-386D-3608-ADE6-CB50EBD1AB1B> /usr/lib/system/libsystem_network.dylib
0x90136000 - 0x9052effb com.apple.CoreGraphics (1.600.0 - 599.35.4) <2B46D887-CAED-30F3-B009-1EBF0C71DC2E> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9069c000 - 0x906a5fff com.apple.audio.SoundManager (4.1 - 4.1) <68B7CEB7-AF09-3E24-8548-6ABF065B5186> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
...and it goes on and on.
Joy (Awbrey) Schichtl
[email protected]

Update - Help - Brand New ipod - won't update with software

IPod will not update with cd-rom it came with - this is the first - initial - brand new install of ipod
win xp with sp2 installed
used cd-rom that came with ipod - followed instructions to the tee - stated it can not update ipod - itunes does not see ipod - went to web site and downloaded 47mb file from june 05
still will not update - states ipod not supported by this software - the ipod is BRAND NEW - 30gb color photo ipod??
please help me

Hi I had the same problem with my last ipod. i tried all of the steps on the apple support site but none of them worked. I decided to send my ipod in for a repair. Anyway when a week later my ipod came back it was fixed but when i loaded up the computer the disk locked again. I followed through the instructions which said to download the newest software. So i downloaded the new software again and this still didnt work. The last thing i tried to do was to use an old version of an updater so i used (ipod updater 2004-11-15) this ran through the restore process and after completing this, the menu on the ipod loaded up. I then connected to itunes and it allowed it to communicate and transfer the songs
It worked for me i hope it works for you.
Best of luck
Daz Semple

Satellite L750 - Can I do a brand new install?

Alright guys
I have got a toshiba satellite l750 that I brought from pc world a couple of months ago and I have a few problems.
For some reason when I save a document under my documents section of windows 7 it saves it fine and shows it there. But when I restart the machine it's gone completely of the machine.
I have had this a few problems so I am thinking of wiping everything of the computer and start a fresh brand new install.
However I don't have any windows disc that came with the laptop, just the winodws 7 key on the back of the laptop.
I am wondering if I use my windows 7 disc for my pc on the laptop but with the key on the back of the laptop it will work fine?
I'l just thought I double check because the sales guy at pc world told me no it wouldn't

> I guess you never read the whole post because I said I do not have any of the pre installed software which includes recovery media part
Of course I did :)
I assume you purchased the notebook with an preinstalled Win 7 by Toshiba. Right?
All Toshiba notebooks which are preinstalled with an Win 7 system provides a option to create OWN recovery disks and therefore you did not get an additional recovery disks
And this info is placed in user manual because I could find such info in my user manual too.
> I am wondering if I use my windows 7 disc for my pc on the laptop but with the key on the back of the laptop it will work fine?
Usually it belongs to the OEM version preinstalled by Toshiba but should work to activate the system using own windows disk

My brand new Mac Pro running Mountain Lion crashes when installing updates or new software.

My brand new Mac Pro running Mountain Lion crashes and re-boots when installing updates or new software. I can only perform these operations while in the safe boot mode. I have reloaded OSX twice. Does not solve the problem. The machine is brand new. It replaced a previous MacPro that would not support the new Mountain Lion. When my new machine came in. I swaped the dirve out of my old unit into the new and ran the new Lion update. The machine has had this aforementioned problem since that time. Also, I had the Legacy version of File Vault running on the old machine/drive, which I also turned off(thinking that was the problem) but that did not fix the problem either.

Here is my panic log entry:
Sun Nov 18 22:08:42 2012
panic(cpu 6 caller 0xffffff800b4ac90b): Releasing non-exclusive RW lock without a reader refcount!
Backtrace (CPU 6), Frame : Return Address
0xffffff8556cab950 : 0xffffff800b41d626
0xffffff8556cab9c0 : 0xffffff800b4ac90b
0xffffff8556cab9e0 : 0xffffff800b51c09c
0xffffff8556cabc10 : 0xffffff800b510e92
0xffffff8556cabc40 : 0xffffff800b4ff375
0xffffff8556cabf50 : 0xffffff800b7e182a
0xffffff8556cabfb0 : 0xffffff800b4ced33
BSD process name corresponding to current thread: installd
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide:     0x000000000b200000
Kernel text base: 0xffffff800b400000
System model name: MacPro5,1 (Mac-F221BEC8)
System uptime in nanoseconds: 427147359117
last loaded kext at 111975561856: com.apple.filesystems.smbfs          1.8 (addr 0xffffff7f8ba85000, size 229376)
last unloaded kext at 127467947009: com.apple.driver.AppleIntel8254XEthernet          3.1.1b1 (addr 0xffffff7f8bf8d000, size 69632)
loaded kexts:
com.zeobit.kext.Firewall          2.3.1
com.apple.filesystems.smbfs          1.8
com.apple.driver.AppleIntelProfile          97
com.apple.driver.AppleBluetoothMultitouch          75.15
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.filesystems.autofs          3.0
com.apple.driver.AudioAUUC          1.60
com.apple.iokit.IOBluetoothSerialManager          4.0.9f33
com.apple.driver.AGPM          100.12.69
com.apple.driver.AppleTyMCEDriver          1.0.2d2
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.kext.AMDFramebuffer          8.0.0
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.driver.AppleHDA          2.3.1f2
com.apple.AMDRadeonAccelerator          1.0.0
com.apple.driver.AppleMikeyDriver          2.3.1f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.ApplePolicyControl          3.2.11
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.2.2
com.apple.iokit.SCSITaskUserClient          3.5.1
com.apple.driver.AppleFWOHCI          4.9.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.driver.AppleUSBHub          5.2.5
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.driver.AirPort.Brcm4331          602.15.22
com.apple.driver.Intel82574L          2.3.0b4
com.apple.BootCache          34
com.apple.driver.AppleAHCIPort          2.4.1
com.apple.driver.AppleUSBEHCI          5.4.0
com.apple.driver.AppleUSBUHCI          5.2.5
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleACPIButtons          1.6
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.6
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.driver.AppleProfileTimestampAction          97
com.apple.driver.AppleProfileThreadInfoAction          97
com.apple.driver.AppleProfileRegisterStateAction          97
com.apple.driver.AppleProfileReadCounterAction          97
com.apple.driver.AppleProfileKEventAction          97
com.apple.driver.AppleProfileCallstackAction          97
com.apple.iokit.AppleProfileFamily          97
com.apple.driver.IOBluetoothHIDDriver          4.0.9f33
com.apple.driver.AppleMultitouchDriver          235.28
com.apple.kext.triggers          1.0
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.driver.AppleUSBAudio          2.9.0f6
com.apple.driver.DspFuncLib          2.3.1f2
com.apple.iokit.IOAudioFamily          1.8.9fc10
com.apple.kext.OSvKernDSPLib          1.6
com.apple.iokit.IOSurface          86.0.3
com.apple.iokit.IOAcceleratorFamily          19.0.26
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.iokit.IOBluetoothFamily          4.0.9f33
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.kext.AMD5000Controller          8.0.0
com.apple.kext.AMDSupport          8.0.0
com.apple.driver.AppleGraphicsControl          3.2.11
com.apple.iokit.IONDRVSupport          2.3.5
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleHDAController          2.3.1f2
com.apple.iokit.IOGraphicsFamily          2.3.5
com.apple.iokit.IOHDAFamily          2.3.1f2
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleSMC          3.1.4d2
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.IOPlatformPluginFamily          5.2.0d16
com.apple.driver.AppleUSBHIDKeyboard          165.5
com.apple.driver.AppleHIDKeyboard          165.5
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.driver.AppleUSBMergeNub          5.2.5
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOAHCISerialATAPI          2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IO80211Family          500.15
com.apple.iokit.IOUSBUserClient          5.2.5
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOAHCIFamily          2.2.1
com.apple.iokit.IOUSBFamily          5.4.0
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOHIDFamily          1.8.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          344
com.apple.iokit.IOStorageFamily          1.8
com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.6
com.apple.iokit.IOPCIFamily          2.7.2
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0

New install of Elements 8 - Organizer crashes

New install of Elements 8 on Windows 7 64 bit machine. When I start the Organizer the program crashes and attempts to send a report to Adobe.
Since this is a brand new install and other programs are working nomally I am not sure where to go.
The log file of the Organizer is seen in blue below
Thanks for any help

That's a new error I haven't seen before.
Try running the Organizer as administrator (which on Windows 7 is different than running in an account that's an administrator). Right-click the PSE icon on the desktop or the Start-menu item and select Run As Administrator. On some installations, PSE doesn't ensure that it has proper file permissions for all the folders and files it needs to write.
If that doesn't help, see these troubleshooting steps:
http://www.johnrellis.com/psedbtool/photoshop-elements-faq.htm#_Troubleshooting_Organizer_ crashes

I have a brand new iMac (late 2012) that keeps losing its internet connection

I have a brand new iMac (late 2012) that keeps losing its internet connection - like every five minutes. I have had it for three weeks. During the first two weeks, it worked flawlessly. However, just as the refund period ended - it became desktop dead weight. Suggestions?

did u ever get a solution to this? I have the same 2012 mines 27". It drops after sleep sometimes and can't find anything. Wifi. Connection to the Internet. I pull up network assistant it just gives me blank stares and restart everything. It doesn't even see the time machines and they are still there. I have it right now in full error and my iphones allowing me to see everything as connected and I'm posting here in the forum while my iMac cannot. Doesn't happen all the time. Not sure why it happens or what's goinng on with It. Works great and then sudden wifi failure to recognize.

Hi, I downloaded Adobe Flash Player 11.5 r502, but it keeps crashing. How do I fix this?

I downloaded Adobe Flash Player 11.5 r502 and it keep crashing. I keep getting an error message that says "Adobe Flash Player 11.5 r502 has stopped working. I already disabled my virus protection and installed it again, but it still crashed. How can I fix this?

Hi,
I am having the same issue, I have done a full unistall of flash using http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
I have uninstalled and reinstalled firefox 18 even deleted all my settings and started a fresh but still get a window flashing up whenever i load a adobe page or adobe flash eneabled page saying the flash player has crashed. It flashes up then disappearsa automatically any number of times i have the option to cancel but it still shows the further two times. Please can you advise how to fix this?
I have the latest version of flash 11.5 r502.
The one I installed was install_flashplayer11x32_mssd_aih.exe
I have windows 7 64 bit
Thanks,

Is there anyone who can help me? my Photoshop CC is keep crashing, it doesn't show any error message. Suddenly " program stop responding" after few seconds of launch.

Is there anyone who can help me? my Photoshop CC is keep crashing, it doesn't show any error message. Suddenly " program stop responding" after few seconds of launch.

If Photoshop crashes the should be a System crash report generated by your OS. For example Windows

My Adobe Flash plugin is fully updated but it keeps crashing when I use Facebook applications

My Adobe Flash plugin is fully updated but it keeps crashing when I use Facebook applications. What could cause of this crash?
== This happened ==
Not sure how often
== 3 days ago
''locked by a moderator due to the age of this thread - please start you own thread and provide pertinent information about your problem''

None of the 'fixes' Adobe or Firefox have, 'fix' anything. Mine crashes once every 5 minutes... this is bulls#!@ guys. I've sworn by FF for years, but I can't get any work done with this... I'm dumping FF

Cannot Install Creative cloud OR Adobe Application Manager on brand new install of Windows 7 64bit

Here is where I've been today...
I started out this process formatting my C drive (a 120gb SSD),
then I reinstalled windows 7 64bit from scratch
then I ran ALL of the updates "Windows Update" suggessted
then I installed google chrome
then I logged into creative cloud and whent to the download center and I think I clicked on like Adobe Acrobat XI pro or I might have clicked on the actual "Creative Cloud" download
then I opened the installer and it got to about here:
And then it popped up with this "Sorry, there seems to be a problem with the download process (Error code: A12E5). For troubleshooting tips, please visit our customer support page.":
Then I I tried what I thought was the next best second option.... I downloaded the Adobe Application Manager ("ApplicationManager7.0_all"). After the successful download of said installer
Then I ran the installer and told it to unpack it's gear on my desktop. It sort of did, but before it was done it gave me this error: "a problem occurred while extracting some files. check available space on your computer and write privileges on destination folder":
Then I tried to run the akward result of the "failed" extraction (see pic below):
Which just so happened to have a healthy looking setup file in it:
So naturally I ran the setup file and got this error "we've encountered the following issues installer failed to initialize. please download Adobe Support Advisor to detect the problem" which gave me two options "Get Support Advisor" or "quit":
Guess what I did next... I clicked "Get Support advisor"
Downloaded the windows version... install seemed to go alright and then after this I ran the software package and sure enough I found out that the system is doing great no errors were found!~ Sweet! "inspection could not identify any issues. Please contact Adobe Support for further Assistance." and as it sugessted Iwent over to http://www.adobe.com/support/ and poked around for quite a while and gave up
A diffrent thread (http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html) seemed to suggest that it was the downloading of the installer that was causing the issue. So I tried downloading the installer from every possible source that I can find... Mozilla, Chrome, Internet Explorer "IE" 11, I searched despratly for a way to turn off the "Download manager" and all of this has been to no avail!
I tried a few other things which I cannot recall (I think one of them was downloading it through mozilla which had a little more promise.) and I think I also tried what was suggested in this thread: "http://forums.adobe.com/message/5386547"
Here is a quote from that thread:
1.Baljeet S. Juneja,
Jun 6, 2013 1:30 PM in reply to Shawn4545
Report
Hi Shawn, Are you on MAC or Win ?
Try this :
Rename OOBE folder to OOBE_old located :
Win 7 64 bit : C:\Program Files (x86)\Common Files\Adobe\
Win 7 32 bit : C:\Program Files\Common Files\Adobe
MAC: Macintosh HD/Library/Applciation support/Adobe/
Delete opm.db file located at :
Win 7 :C:\Users\<username>\AppData\Local\Adobe\OOBE
MAC : ~/Library/Application Support/Adobe
Then try to install AAM again, it should install without any issues.
This process was what I THINK what produced the "Adobe Application Manager" Icon on my desktop!
which I then clicked hopefully!
It then began to update "OH BOY!!!"
Then I was greated with the still stark reality that I was wrong to have silly hopes... and it coldly told my boyish heart "We encountered the following issues: Sorry, there seems to be a problem with the download process (Error Code: A12E5). For troubleshooting tips, please visit our customer support page."
I've tried just about everything I know how to try... I need this software up an running or my job is on the line YIKES!
Please help! God bless you for doing so!

>a 120gb SSD
Your 1st message also said "check available space"
I don't use SSD drives, but my C drive has Win7 64bit Pro + CS5 Master Collection + MS Office Pro + "misc" small programs and files + all my MS Office documents in My Documents folder... and I use 71Gig
Your 120Gig SSD should be plenty large... EXCEPT... I have NO IDEA how much space is used for temporary files during download + install
Otherwise, you may need to contact Adobe chat... Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Slow FCP7 Startup on Brand New Install

I had a problem with corrupted .mov files exported and just generally being slogged down by the beachball of death in motion & on the FCP timeline.
So, I erased the system hard drive and reinstalled from scratch. The only things installed are FCP7 and my Blackmagic Intensity capture card. Even before I installed the Blackmagic drivers (which hook into FCP), it still took 3 minutes 40 seconds to start FCP - that is BAD.
I have a deadline tomorrow so have to go with it now, but suggestions? Am running 10.6.8 OSX on an 8 core 2.26 GHz machine with 16 GB ram. It should be much better than this.
I will fess up to a couple of things. I did not yet remove the Blackmagic board from my computer to see if that fixes it. Maybe after the deadline. AND I did install some CHV filter plug ins that I must have to meet the deadline, but they did not affect the start up time at all.
I got my capturing done, maybe I will just remove the card for the editing and see if things get better. The slow start up has me worried that I will suffer more of the corrupted .mov files (9 GB standard definition 8 minute videos !!)

That problem which I thought was the controlling symtom is fixed by an actual genius at the stupidly named genius bar. It turns out that my Thumbnail Cache was corrupted.
All that had to be done was to delete the (on my machine) two files in there and bam it starts up in 5-12 seconds like it should. The solution was found in this thread titled: "FCP6 very slow to load help!" at discussions.apple.com/thread/1712742
How the cache was corrupt on my brand new clean install is a mystery that when and if solved may resolve the root cause of my bad/jerky .mov file export problem. But that is for another day. I'll limp through the deadline tonight and start over next week.
Thanks everyone for the replies. It looked like a bad hard drive right up to the cache fix.

V6.01, Windows 7, click on icon, "firefox is already running but not responding" Task manager doesn't know about it. I can't quit it or get it to load. Brand new install. What to do?

Brand new Lenovo computer, Windows 7 Home. New install of Firefox 6.0.1, set as default browser, don't launch when I click done. Icon appears in tray. I click the icon, and a message says "firefox is running but not responding. To open a new window, you must first close the existing process, or reboot". It's not obviously running. I can't find a way to make it quit. Task manager doesn't list it as a current application. Uninstall using the control panel uninstall function and then reinstalling gives the same message. Rebooting doesn't fix the problem and gives the same message. Firefox had been working until I tried to update my bookmarks.

No can do. I can delete the current profile and install Firefox, which should create a new blank profile. The message still says "Firefox is already running." I can place my old profile in the proper folder, and Firefox will still be already running. I can't actually use Firefox, because even though the message says it is running, there is nothing on the screen I can access.
After uninstalling Firefox, deleting the two items left in the Programs folder, and deleting the profile again, it still didn't work. I then got frisky and from the Roaming folder I deleted the Mozilla folder which contains the Firefox folder which contains the now empty Profiles folder. That worked, and a new set of folders with a new blank profile were created. So apparently it was the empty folders that never got deleted that were causing the issue.
Thanks for your suggestion. It got me thinking.

Adobe, Help! Brand New Install of DW CC Keeps Crashing?!?!?!

Similar Messages

Maybe you are looking for