Adobe Help.Error# 16822

Hi, I cannot update Adobe Help (Elements 9). Every time that I try this error is generated:"There was an error downloading the update. Error# 16822".
thank you for your help.

It might be simplest just to download the help files as pdfs:
Organizer:
http://help.adobe.com/en_US/ElementsOrganizer/9.0/Using/elementsorganizer_9_help.pdf
Editor:
http://help.adobe.com/en_US/PhotoshopElements/9.0/Using/photoshopelements_9_help.pdf

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Error 16822 when downloading Adobe Help.

I use Adobe Premiere Elements 9.0.1 in Windows 7 and get error 16822 when trying to update Adobe Help. Any clue?

try uninstalling and reinstalling your application.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Erreur 16822 téléchargement mise a jour Adobe Help

j'essaie de télécharger la mise à jour d'Adobbe Help et j'ai un message d'erreur n°16822
merci de votre aide.
i try to down load Adobe Help, but i've an error message N° 16822
Thank's for your help
Message was edited by: georges&dominique

Je ne suis pas à trouver quelque chose de précis sur ce message d'erreur. Quelle application Adobe vous essayez d'accéder à l'aide d'? Utilisez-vous un pare-feu logiciel ou un certain type de réseau géré? Aussi, si vous pouvez s'il vous plaît répondre en anglais, il serait apprécié que ce forum est l'anglais. Vous êtes également invités à poster sur notre forum international à http://forums.adobe.com/community/international_forums.
I am not finding anything specific on that error message. Which Adobe application are you trying to access the help for? Are you using a software firewall or some type of managed network? Also if you can please respond in English it would be appreciated as this is an English forum. You are also welcome to post in our International forum at http://forums.adobe.com/community/international_forums.

I'm getting a box pop up that says Adobe Disteller - error 5 and nothing is working right on my computer - help!

i'm getting a box pop up that says Adobe Disteller - error 5 and nothing is working right on my computer - help!

Hi jeffreyl82842175,
Please check out this discussion and see if it applies to your situation: Keep getting Acrobat Distiller Error 5 everytime my computer turns on and I try to print a PDF...PLEASE HELP!!! (Install…
If that doesn't solve the issue for you, please provide a few more details about when the error occurs (when you open Acrobat, or try to print to PDF, and so on). Also let us know what version of Acrobat you're using, and on what operating system.
Best,
Sara

Erreur N° 16822 lors du téléchargement de mise à jour Adobe Help

Bonjour,
lorsque je sollicite le menu d'aide à partir de Adobe première Pro CS5 ou Photoshop CS5, le logiciel me propose de télécharger une mise à jour de Adobe Help, une fois lancé, le message "erreur n° 16822" apparait et le téléchargement échoue.
J'utilise un Mac Lion
Comment régler ce problème.
Merci de votre aide.

Bonsoir.
J'ai vu passer votre message de l'autre côté sur les forums US. Une petite recherche sur le numéro d'erreur semple partir vers des problèmes de firewall, ou peut-être de réinstallation de l'application d'aide que vous pourriez télécharger ici : http://www.adobe.com/support/chc/

Photoshop CS5 "Help" function not working - Adobe Air error message?

Installed Photoshop CS5, and thought everything was working okay, but when I click on Photoshop Help, I get the error message "Adobe Air - This installation of this application is damaged. Try re-installing......" I have re-installed first Adobe Air, same problem and then uninstalled and re-installed Photoshop CS5, but the problem remains. When I first tried to use the Help function it tried to update something and for some reason this failed. I'm wondering if others have seen the same problem and know of a solution? Thanks, David.

Hello: there may be a configuration issue going on here. I have escalated this issue to our Help app engineering team. In the meanwhile, please try the following:
Uninstall the Adobe Help application: go to your Application folder > Adobe > Adobe Help (drag it to the Trash)
Delete the following directory:
USER NAME (home) > Library > Preferences > chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.
Empty the Trash
Manually update the application via this link: http://www.adobe.com/support/chc/
Select "Photoshop" in Step 1 and then click the Install badge in Step 2. Make sure to select "Open" (and not Save) in the installation dialog box to fully update the app.
Note: The previous instructions did not include deleting the old application or its preference file. This will help ensure that it is thoroughly updated.

Sign on problems within Elements 10; plus cannot backup writing files error with file catalog.pse10db. No indication what the problem is. How do I get adobe help with these problems?

Sign on problems within Elements 10; plus cannot backup, writing files error with file catalog.pse10db. No indication what the problem is. How do I get adobe help with these problems?

Sign on problems within Elements 10; plus cannot backup, writing files error with file catalog.pse10db. No indication what the problem is. How do I get adobe help with these problems?

CS6: Adobe Help Manager - PDF download/extraction error

Hi - we have received several reports through this forum that some users are encountering an issue when downloading Help reference PDFs through the Adobe Help Manager in CS6.
Problem: Although the application appears to be downloading the Help content, the application hangs during the 'extraction' phase of the process. Further, when users check in their shared documents folder, the PDF files are actually present and unzipped as expected.
Solution: the application database files and/or corrupt configuration files are likely at fault. To resolve the issue, please delete the following two directories.
Delete the following directory:
Windows: %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
Tip: To find this directory in Windows, copy the preceding phrase into the Windows Explorer file manager.
Mac OS: /[user name]/Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
Tip: To find this directory on Mac OSX 10.7, open the Terminal application and enter the following: "chflags nohidden ~/Library/” and execute.
And delete this directory too:
Windows : C:\Users\Public\Documents\Adobe\ (Help and PDF directories within)
Mac : \Users\Shared\Documents\Adobe (Help and PDF directories within)
Then simply restart the Help Manager and restart the download process.
The engineering team is continuing to investigate the root cause but the steps above should resovle the issue for the majority of users. Thanks for your patience while we continue to investigate.

Hi Mark
I was almost sure that this issue was related to our proxy, so I decided to trace the dialog between HelpManager and our proxy.
I used a HTTP sniffer called Charles ( demo downloadable here: http://www.charlesproxy.com/ ) to trace everything.
Bingo !
HelpManager has some problems talking with the proxy ( authentication issues ).
If you are interessed, I can mail you the log created by my sniffer to allow your engineering team to investigate.
Hereafter are some screen shots of the trace :
As you can see, it's very short :
1) the first HEAD failed (normal) : the proxy request an NTLM authentication
HEAD #1 request :
HEAD #2 answer :
2) the 2nd HEAD failed :
HelpManager did not respected the NTLM authentication method requested by our proxy !
HEAD #2 request :
HEAD #2 answer : error 403 !
3) then a POST is made :
Failed because the authentication is bad (not NTLM, as expected by our proxy)
POST request :
POST answer : error 403
4) then a GET is made on the URL :
http://www.adobe.com/support/chc/update/400/fr_FR/update.xml
This time, the authentication negotiation between HelpManager and the proxy is OK, but the last GET failed : error 404, the requested xml file is not found on your site !
GET #3 request :
GET #3 answer : error 404
Mark, I hope these informations will help your engineering team to correct this issue !
Feel free to request complementary information if needed.
Best regards,
Didier Nicolas

Photoshop CS3 "There was an error initializing the adobe help application..."

So, I just installed CS3 and I went to the photoshop help (F1) and an error pops up that says "There was an error initializing the adobe help application. You may need to reinstall the application and the help component.". I have uninstalled and reinstalled photoshop multiple times, I have also used "WinCS3Clean" to clean it out and the same thing happens. Would anyone have an idea how to fix this?

What are your system language settings, in which language do you install and in which language do you run Photoshop? If there's a mismatch, Help will not launch even if it sits somewhere on the disc. In any case, you can find all help files online at http://livedocs.adobe.com, often with updated info and user comments.
Mylenium

Adobe help with error FF2F571A-6C54-31E3-B23E-2A60283B08A8

Adobe help with error FF2F571A-6C54-31E3-B23E-2A60283B08A8

Nobody can tell you anything without proper system info or other technical details. What you posted is merely an identifier of the error report sent to Adobe, but that is locked away safely on teh servers and nobody here has access to it.
Mylenium

Error launching adobe help application CS4

When using F1 or Help -> Photoshop help, I get the notification: There was an error lauching the Adobe Help application.
When I do the same in Illustrator I get no respons at all.
Indesign gives the message: Adobe help viewer is not installed.
I just reinstalled and updated CS4. Still get this messages.
Some one any idea how to solve this problem?
Thanks
Aart Dijkzeul

I too am having this problem. I followed the directions to check to ensure that the help files were in the folder stipuated and they were. Is there anything else I can do?
I have CS4 64 bit running on Windows 7/64 bit

Error initializing Adobe Help application!!

So i was editing an image on PS CS3 and then suddenly this shows up:
There was an error initializing the Adobe Help application.
You may need to re-install the application and the Help component.
and when i try to do something on PS, it shows up again, I didn't touch that "Help application".
I still have the window up because i didn't want to start over with that image so please help me with this without re-installing it.
Thanks =)
EDIT: on the message that pops up says "Layer Style" on top.

What are your system language settings, in which language do you install and in which language do you run Photoshop? If there's a mismatch, Help will not launch even if it sits somewhere on the disc. In any case, you can find all help files online at http://livedocs.adobe.com, often with updated info and user comments.
Mylenium

Aktualisierung Adobe Help funktioniert nicht: Fehlermeldung "Beim Herunterladen des Updates ist ein Fehler aufgetreten. Fehlernr. 16822"

Kann seit Monaten meine Adobe Help Seite nicht aktualisieren!

Do you have Adobe Air installed?
Adobe - Adobe AIR
Nancy O.

Download error 16822

When trying to download an update for PhotoShop Elements help, I get a message "Une erreur s'est produite pendant le téléchargement de la mise à jour. Erreur no 16822." (In English "An error has occurred during download of the update. Error 16822.
I have searched the forum for help on this problem, and the only advice I have seen is about a possible error in Adobe AIR. However, re-installing Adobe AIR does not seem to solve the problem.
A likely cause of the error may be that following advice found on another forum, I uninstalled Akamai. According to information on Adobe sites, Akamai should be automatally reinstalled at next download, but this has not happened and I do not know where to find a download of Akamai.
Does anybody know how to sove this problem?
Thanks in advance

Vermutlich gar nicht. Das sind so dämliche Macken im Help Client. Wenn, dann müßtests du alles deinstallieren, das Creative Cloud Cleaner Tool drüber bügeln, Adobe AIR updaten und das ganze Blahblah.... Einfach ignorieren oder die PDF-Dateien der entsprechendne Hilfe runterladen...
Mylenium

Error 16822

I get always error 16822 when I start the download for the update Help in Adobe Photoshop CS5 under Windows 7
who can help me out
frankzwart

A quick search for 'error 16822' turned up several links that said it was an Adobe Air issue, you may want to check out this link: http://kb2.adobe.com/cps/842/cpsid_84215.html, if this does not help, search for that error, there are wayyyyyy to many solutions.

Adobe Help.Error# 16822

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