Adobe Help Manager "No adobe products are currently installed"

Nevertheless I have installed:
. Windows 8 Professional 64 bits English UK
. Adobe Production Premium CS6 English
. Adobe Acrobat Standard X English
. Adobe Dreamweaver CS5.5 French
. Adobe Photoshop Lightroom 4
And when I launch Adobe Help, Adobe Help Manager tells me "No adobe products are currently available".
Does anyone can help me, please?

I have also major trouble with this new help system.  I'm trying to deploy it in a big locked-down enterprise environment.  So what I want to do is to make help only available offline (when users press F1 they don't get bothered with internet connection and other pop-ups, but instead a simple offline help file opens, like in the old days).  So I updated to the most recent help files and selected "Display Local Help content only" in the Adobe Help Manager.  Also I selected "Manually update my locally stored Help content."  (I did all this with a local admin account)
Then when I log on with a regular end user account, and I open for example InDesign CS6 and then press F1, I get an error from Acrobat Pro upon opening the help file "Access denied".  So I searched for that help file and it turns out that those help files are stored in c:\documents and settings\all users\documents\adobe\  I don't know what the policy is in other big companies, but in the case of my client (Electrabel GDF SUEZ) that directory is locked down.  So my first question is: how do I change the location of the offline help files?
Ironhide001: maybe your problem is also access-related?
Second question is: how do I turn of pop-ups from Help Manager saying new help content is available for download, as our end users can't download/install it anyway??
Thanks a lot for your swift feedback Adobe, I have to urgently finish my documentation to describe the setup process because of deadlines.

Similar Messages

  • Adobe products are not recognized in my Internet Explorer 10 on my Win 7 64B professional

    Adobe products are not recognized with my Internet Explorer. I cannot open PDF documents on websites and I cannot play MSN games since Flash Player is not found. I have tried manage add-ons and enable status without success. Can anyone supply detailed information on how to fix this problem?
    C-adobe

    Are you running IE10 in 64-bit mode?  The Adobe Reader plugin is 32-bit, and can only run on a 32-bit browser.
    Regarding Flash Player, do you have ActiveX Filtering enabled?  Disable it.

  • What The Meaning Of Sorry, this Adobe product is currently not available for sale in your country

    What The Meaning Of Sorry, this Adobe product is currently not available for sale in your country

    And, um, what country are you currently in (connecting from)?

  • After CC install none of my Adobe products are working.

    I have CS6 and I decided to subscribe to CC. Now none of the Adobe products are working.
    Thank you.

    Hi Arooly,
    There have been reports of some users receiving Configuration Error 16 when opening their applications. 
    If you are facing these difficulties then please implement Solution 1 in Configuration error - http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error- cs5.html to resolve your difficulties.
    Regards,
    Sumit Singh

  • 'this action is only valid for products that are currently installed'

    hi im new to discussion groups so i might be a little slow... i came aross a problem a couple of days ago where when i clicked on itunes this came up'this action is only valid for products that are currently installed' im not really sure what to do about it!i have tried to uninstall it but it wont let me i have also tried to install a new itunes but it gets stuck and never finishes the install. i have done some research on the net about it and i think it may have occured due to deleting mcafee of my computer however there are no solutions to this problem.
    can anybody help?
    thanks!

    Every time I try to open iTunes a pop up opens
    that says "This action is only valid for products
    that are currently installed."
    that's actually an installer error equivalent
    to the InstallShield 1605 error:
    Error 1605: This action is only valid for
    products that are currently installed
    ... when you go to launch itunes, are you opening it
    via the start menu, or are you clicking on a desktop
    icon? if you are clicking on a desktop icon, what is
    it called, and what does the icon look like?
    Never Mind! But Thanks any way

  • Excel 2007 throws "this action is valid for the products which are currently installed" while i try to open .txt file format.

    Hello,
    We have Windows 2008 r2 TS, on which we have MS office 2007 Standard installed. There are almost 50 users on this particular machine.
    The problem is we get an error message when we try to open a .txt file in Excel (Right click on .txt file--> Open with --> Excel). Error message is as follows  "this action is valid for the products which are currently installed".
    Previously this was faced by all users so we completely reinstalled it, which worked, except for 1 user.  Currently i have recreated the profile for that particular user but that also didn't helped.
    A drag-drop approach works but user don't want it that way.  
    Now am clueless in terms of where should i look into. Any help would really be helpful.
    Thanks,
    Amol S

    Hi Amol S,
    As per the description, I understand that you are trying to register .dll files in your computer now.
    I suggest you to go through the following article to know more about registering .dll file.
    Refer to the Link:
    https://support2.microsoft.com/kb/844592?wa=wsignin1.0
    Unregister or Register DLL or OCX files:
    The Regsvr32 tool is a command-line utility that can be used for registering and un-registering OLE controls like DLL and ActiveX (OCX) controls in the Windows operating system. If you find
    that some of your Windows functions are note working properly, you may need to register your
    dll files.
    Register dll file
    To register a dll or
    ocx file, open a command prompt windows as an administrator, type the following and hit Enter:
    regsvr32 “path & filename of dllor
    ocx
    Unregister dll file
    To un-register a dll or
    ocx file, open a command prompt windows as an administrator, type the following and hit Enter:
    regsvr32 /u “path & filename of dllor
    ocx“
    Note: This will register or unregister the
    dll file.
    Hope this information is helpful. Please do let us know if you need further assistance, I’ll be glad to assist you.
    Regard,

  • Office 2013 - Excel 2013 - "This action is only valid for products that are currently installed."

    I had Office 2010 starter and Outlook 2010 installed.  I recently purchased the Office 2013 click to run version (paid monthly subscription) and installed Office 2013.  After installing 2013 I noticed that when I opened up Excel files they would
    still open in Office 2010.  I uninstalled Office Starter 2010 and uninstalled Outlook 2010.
    I then manually fixed the file associations for Word, PowerPoint, Publisher and such, however I could not manually fix the Excel file association. 
    Excel documents show the correct icon however when I double click on them the following error appears "This action is only valid for products that are currently installed."
    I have used the Office 2013 repair process, I have uninstalled and reinstalled Office 2013, I have manually uninstalled office 2013 using KB 2739501 (
    http://support.microsoft.com/kb/2739501/en-us ) and I still can not open Excel documents. 
    Recently I found that I can not do mail merges either using Excel documents as the data source and I believe the two items are related.
    Any suggestions?

    Hi,
    Please try to turn off compatibility mode and then check the issue again. To do this, please follow:
    1. Open this folder location:
    For Windows 32-bit: C:\Program Files\Microsoft Office\Office15
    For Windows 64-bit: C:\Program Files (x86)\Microsoft Office\Office15
    2. Find Excel.exe, right-click it, and choose Properties.
    3. Click on the Compatibility tab and ensure that all of the boxes are
    un-checked.
    For more information, please refer to this:
    http://support.microsoft.com/kb/2674519/en-us
    Thanks,
    Steve Fan
    TechNet Community Support

  • My Adobe products are not printing anymore,-

    …neither Illustrator nor Acrobat.
    Hallo guys,
    I'm using CS5 and my printer ist a Brother 2035. Since yesterday none of my adobe products print anymore.
    My system is the mac lion 10.7.2. Everything is up to date.
    I get no error message. It appears like the job was sent to the printer, but nothing happens.
    The preview and text programs from apple are still functioning.
    Did anyone have this problem before?
    Thanks a lot for any help!
    ps.: Indesign works!

    Reevep9735585 are you using the registered serial numbers listed at http://www.adobe.com/?  You can find more details on how to locate your registered serial number at http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
    If you are using your registered serial number then how did you reinstall the software?  Also which operating system are you using?

  • Why are my Adobe products are not listed in 'My Adobe' account?

    I recently replaced the logic board on my MacBook Pro and now I have problems with Photoshop CS4. I have the Design Standard Suite and all products are registered. When I go to https://www.adobe.com/account/my-products-services.html, however, none of them are listed. I don't have the serial numbers anywhere else and I would like to reinstall Photoshop. How can I get the Adobe Products to appear in my account?
    Thank you for your help.

    Thanks for your reply. The screen just says 'You have no registered products.' and doesn't seem to change. I tried registering each program again to make sure, but still nothing.

  • Acrobat reader, and indeed all adobe products are freezing and crashing on print hellllp !

    Well,  I'm flummoxed.
      Everything was working fine.. right up till I had to do some driver work to get my scanner to work -  now I can't seem to print from any Adobe product.
      I click print -  the program freezes, stops responding and in the case of Acrobat reader, crashes.. in the case of Indesign CS4 - I have to stop the process in Task manager,  in the case of Fireworks CS3 - I think it just crashes. ,  Printing a pdf hangs and crashes inside of Firefox and IE browsers too.
      My printer works..  I can print from MS Word, I can print a photo directly by right clicking on a file and choosing Print.   But when I try it in an adobe product.  <poof>
    I'm running Windows 7 64-bit,  - my version of Adobe Reader is: 10.1.11,  windows is updated, I don't have any unusual extensions.
    Any Ideas??  I'd be much obliged if anyone could help
    5tratus

    Thank's pat.. I did that,  but for some reason,  in spite of rebooting about 3 times yesterday.. this morning all the adobe products just seem to be working?!
    I think I have a poltergeist .
    So, hopefully the computer just needed a good night's sleep and it'll stay working.
    fingers crossed,

  • Any Adobe product won't install, stops after 10%

    Exit Code: 6
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 50 error(s), 79 warning(s)
    WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
    WARNING: OS requirements not met for {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}
    WARNING: Warning: {92D58719-BBC1-4CC3-A08B-56C9E884CC2C} Microsoft_VC80_CRT_x86 will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {D92BBB52-82FF-42ED-8A3C-4E062F944AB7} Microsoft_VC80_MFCLOC_x86 will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {D1A19B02-817E-4296-A45B-07853FD74D57} Microsoft_VC80_MFC_x86 will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {E5DD149F-8370-48F9-A32C-2E3DC776CFFB} AdobeJRE will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {6B485102-4593-43F6-BA45-F14D690B0C64} Suite Shared Configuration CS5 will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {92A3CA0D-55CD-4C5D-BA95-5C2600C20F26} Microsoft_VC90_CRT_x86_x64 will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {925ED7E4-E1B6-4544-8141-1C98A18D2E2E} AdobeOutputModule will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {0A6FC585-E761-4776-A4F3-BDA1E4FE1B7A} Adobe Photoshop CS5 Support will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {925D058B-564A-443A-B4B2-7E90C6432E55} Microsoft_VC80_ATL_x86_x64 will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {4569AD91-47F4-4D9E-8FC9-717EC32D7AE1} Microsoft_VC80_CRT_x86_x64 will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {15FEDA5F-141C-4127-8D7E-B962D1742728} Adobe Photoshop CS5 will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {92D58719-BBC1-4CC3-A08B-56C9E884CC2C} Microsoft_VC80_CRT_x86 will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {D92BBB52-82FF-42ED-8A3C-4E062F944AB7} Microsoft_VC80_MFCLOC_x86 will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {D1A19B02-817E-4296-A45B-07853FD74D57} Microsoft_VC80_MFC_x86 will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {E5DD149F-8370-48F9-A32C-2E3DC776CFFB} AdobeJRE will not be repaired. Only language packs will be installed for it.
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer will not be repaired. Only language packs will be installed for it.
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Warning: {6B485102-4593-43F6-BA45-F14D690B0C64} Suite Shared Configuration CS5 will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {92A3CA0D-55CD-4C5D-BA95-5C2600C20F26} Microsoft_VC90_CRT_x86_x64 will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {925ED7E4-E1B6-4544-8141-1C98A18D2E2E} AdobeOutputModule will not be repaired. Only language packs will be installed for it.
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Warning: {0A6FC585-E761-4776-A4F3-BDA1E4FE1B7A} Adobe Photoshop CS5 Support will not be repaired. Only language packs will be installed for it.
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Warning: {925D058B-564A-443A-B4B2-7E90C6432E55} Microsoft_VC80_ATL_x86_x64 will not be repaired. Only language packs will be installed for it.
    WARNING: Warning: {4569AD91-47F4-4D9E-8FC9-717EC32D7AE1} Microsoft_VC80_CRT_x86_x64 will not be repaired. Only language packs will be installed for it.
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Warning: {15FEDA5F-141C-4127-8D7E-B962D1742728} Adobe Photoshop CS5 will not be repaired. Only language packs will be installed for it.
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    ERROR: The following payload errors were found during install:
    ERROR:  - Adobe CSXS Infrastructure CS5: Install failed
    ERROR:  - Microsoft_VC90_ATL_x86: Install failed
    ERROR:  - Adobe Media Player: Install failed
    ERROR:  - Adobe Linguistics CS5 x64: Install failed
    ERROR:  - Microsoft_VC90_CRT_x86: Install failed
    ERROR:  - Adobe Bridge CS5: Install failed
    ERROR:  - Microsoft_VC80_ATL_x86: Install failed
    ERROR:  - Recommended Common Fonts Installation x64: Install failed
    ERROR:  - AdobePDFL x64 CS5: Install failed
    ERROR:  - DeviceCentral_DeviceCentral3LP-en_GB: Install failed
    ERROR:  - Microsoft_VC80_MFCLOC_x86_x64: Install failed
    ERROR:  - Photoshop Camera Raw: Install failed
    ERROR:  - AdobeColorCommonSetCMYK: Install failed
    ERROR:  - Adobe Mini Bridge CS5: Install failed
    ERROR:  - AdobeColorJA CS5: Install failed
    ERROR:  - Adobe ReviewPanel CS5: Install failed
    ERROR:  - Photoshop Camera Raw (64 bit): Install failed
    ERROR:  - Microsoft_VC90_MFC_x86: Install failed
    ERROR:  - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure
    ERROR:  - Adobe Linguistics CS5: Install failed
    ERROR:  - PDF Settings CS5: Install failed
    ERROR:  - DeviceCentral: Failed due to Language Pack installation failure
    ERROR:  - AdobeTypeSupport CS5: Install failed
    ERROR:  - AdobeColorVideoProfilesCS CS5: Install failed
    ERROR:  - AdobeColorCommonSetRGB: Install failed
    ERROR:  - Adobe Player for Embedding x64: Install failed
    ERROR:  - Adobe Photoshop CS5 Core: Failed due to Language Pack installation failure
    ERROR:  - Required Common Fonts Installation x64: Install failed
    ERROR:  - Microsoft_VC90_ATL_x86_x64: Install failed
    ERROR:  - Adobe Photoshop CS5 International English Language Pack_AdobePhotoshop12-en_GB: Install failed
    ERROR:  - Adobe CSXS Extensions CS5: Install failed
    ERROR:  - AdobeCMaps x64 CS5: Install failed
    ERROR:  - AdobeTypeSupport x64 CS5: Install failed
    ERROR:  - Microsoft_VC90_MFC_x86_x64: Install failed
    ERROR:  - Adobe Photoshop CS5 International English Language Pack_x64_AdobePhotoshop12-en_GB_x64: Install failed
    ERROR:  - Adobe WinSoft Linguistics Plugin CS5: Install failed
    ERROR:  - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed
    ERROR:  - AdobeColorEU CS5: Install failed
    ERROR:  - AdobePDFL CS5: Install failed
    ERROR:  - AdobeCMaps CS5: Install failed
    ERROR:  - AdobeColorNA CS5: Install failed
    ERROR:  - Microsoft_VC80_MFC_x86_x64: Install failed
    ERROR:  - Required Common Fonts Installation: Install failed
    ERROR:  - Adobe SwitchBoard 2.0: Install failed
    ERROR:  - AdobeColorPhotoshop CS5: Install failed
    ERROR:  - Recommended Common Fonts Installation: Install failed
    ERROR:  - Adobe Extension Manager CS5: Install failed
    ERROR:  - Adobe ExtendScript Toolkit CS5: Install failed
    ERROR:  - Adobe AIR: Install failed
    I have done everything I can think of to fix the problem, I am running on Windows 7. Did anyone else have this problem and solved it? I really need help. I'm installing the trail version.

    function(){return A.apply(null,[this].concat($A(arguments)))}
    mrmarselduzit wrote:
    WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}.
    What OS (Ultimate, etc.) are you running?  Is it up to date with Windows Updates?
    It sounds as if some parts of Windows 7 aren't as the Adobe installer is expecting them, but that's just a guess based on the messages listed.
    -Noel

  • In the About Firefox Help window what does, "You are currently on the default update channel" mean?

    Firefox cannot perform an automatic update when running as a normal user on my system (it just spins when connecting to the update server) so normally when it notifies me of an update I run the application as root, open the About Firefox dialog and select update Firefox.<Br>
    I was recently notified of an update to Firefox 7.0.1 (or 7.1 not positive) so I ran Firefox as root and opened the About Firefox box.<Br>
    This time instead of showing me "An update is available. Click here to update." it displayed "You are currently on the '''default''' update channel".<Br>
    What does this mean?<Br>
    <Br>
    Thanks,<Br>
    Adam.

    Mine says "the '''release''' update channel" on Windows. I believe this helps you know whether Firefox is checking for new official releases or new beta test releases. I don't know what '''default''' update channel indicates.
    A web search indicates that '''default''' means no updates. To change your update channel, check out this article:
    [http://kb.mozillazine.org/App.update.channel app.update.channel - MozillaZine Knowledge Base]
    See also: [https://support.mozilla.com/en-US/questions/837315 Option to change update channel not appearing in Help>About. Why? | Firefox Support Forum | Firefox Help]

  • Certain Adobe products are no longer available on our Adobe portal.  Where do I go to re-link them if I don't have the serial numbers in house?

    We are licensed for InDesign, Photoshop, Acrobat Pro and DreamWeaver.  However, DreamWeaver is the only product that appears on our Adobe portal.  How do we get the missing products back up and where can we download these older versions?

    Download and Installation Help -
    https://helpx.adobe.com/download-install.html

  • Purchased Adobe product will not install/Help!

    I purchased the SummerElements Special / Photoshop Elements 10 & Premiere Elements 10.
    I have tried most of last night trying to install Premiere Elements 10. I no longer have any Idea
    what to do!
    [email address removed]

    Jordy,
    As Mylenium asks, please tell us more.
    PrElements ships (with the physical media) with 2 separate Windows versions, 32-bit and 64-bit, and then a 32-bit Mac version. It also comes with Additional Functional Content on a separate disc, that cannot be installed, until after one has successfully installed the correct version of PrE. The markings on the discs are not really the best, and Adobe should make all that more clear.
    What is your platform, Mac, or PC?
    If PC, what OS, 32-bit, or 64-bit?
    Exactly which disc are you trying to install from?
    Good luck,
    Hunt

  • Adobe product are quitting due to UTC 3

    Hi Guys,
    all adobe quits due to UTC issue,
    kindly help us to solve the issue permanetly.
    Regards
    A.Mani Bharathi

    Sounds like you might be trying to use an out-of-date version with newer versions of Adobe programs. I'm not an Extensis users, so I don't keep track of versions, but old versions don't work in any adobe programs released later than the plugins.

Maybe you are looking for