Adobe Help Manager won't complete update

Several updates to apply in Adobe Help Manager, yet selecting "update" when it asks me, or even just updating a single module, doesn't complete. It just sits there on the "Please wait" dialog box. How can I reset the help manager or kick it out of this "stuck" state?

This has been happening for a while, persistent across reboots. Rebooting doesn't help.

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Having problem installing Adobe Extension Manager 6.0.7 update. Received Error Code U44M1P7.Help?

I am having a problem installing Adobe Extension Manager 6.0.7 update. Received Error Code: U44M1P7. Help?
Thank you for your assistences.

Dreamachiever2 please see Installation failed. Error U44M1P7 | Updates - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html for information on how to resolve your current difficulties.

I am running Lightroom 6 in conjunction with 64 bit Photoshop CS6. I need to install Camera Raw 9 plus other relevan updates for the Adobe Design and Web Premium CS6 package. Running Adobe Application manager finds the relevant updates but won't download

I am running Lightroom 6 in conjunction with 64 bit Photoshop CS6. I need to install Camera Raw 9 plus other relevan updates for the Adobe Design and Web Premium CS6 package. Running Adobe Application manager finds the relevant updates but won't download / install them. Clicking the update button results in an error message "Application Manager has stopped working". This is a windows system running 64 bit Windows 7

update manually:
pre cc updates: http://www.adobe.com/downloads/updates/
cc updates: http://prodesigntools.com/adobe-cc-updates-direct-links-windows.html
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My Adobe application manager won't load to allow updates

Adobe application manager won't load. I can't update anything from Adobe without it.

Please Update CC App from following link:
http://www.adobe.com/appsmanager/index.html
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Adobe Help Manager Not Updating

With Adobe Creative Suite 6 Design Standard.
In Windows 7 (32-bit or 64-bit) the following Entries appear in Adobe Help Manager:
* Adobe Media Encoder Reference
* Bridge Reference
* Extension Manager Reference
* Illustrator Reference
* InDesign Reference
* Photoshop Reference
* Using Acrobat X Pro
In Windows 8.1 (32-bit or 64-bit) the following Entries appear in Adobe Help Manager:
* Bridge Reference
* InDesign Reference
1. Why the difference for the same installation, however on different Windows Operation Systems?
2. In addition most of the PDF User Manual are "No Available" regardless of the OS installed on - why?

it because it was not well un installed
replace muse by the program you need
was not well uninstalled, i gave them a hard time a little. i'm on mac if you are not still follow the links and go back on its track to find the pc page.
http://helpx.adobe.com/muse/kb/uninstall-muse.html#id_14142
http://helpx.adobe.com/muse/kb/uninstall-muse.html
http://www.adobe.com/go/muse_latest_mac

Adobe application manager won't open

I just subscribed to Adobe Cloud CC , but my download won't work because Adobe application Manager won't launch.
Any suggestions ?
Vic

The Adobe Application Manager is normally started from Photoshop menu Help>Updates. Is this what you referring to or are you referring to the Creative Cloud desktop application?

Can not update photoshop keep getting this error Adobe Bridge CS5 4.0.5 Update   There was an error downloading this update. Please quit and try again later.     Adobe Extension Manager CS5 5.0 Update   There was an error downloading this update. Please q

can not update photoshop keep getting this error
Adobe Bridge CS5 4.0.5 Update   There was an error downloading this update. Please quit and try again later.
Adobe Extension Manager CS5 5.0 Update   There was an error downloading this update. Please quit and try again later.
Photoshop 12.0.4 update for Photoshop CS5   There was an error downloading this update. Please quit and try again later.
Photoshop Camera Raw 6.7 Update   There was an error downloading this update. Please quit and try again later.
contacted customer service they could not help me I have previously had Photoshop on two other computers I deactivated it from one computer to put on a new one put. Can not do the updates I need them for camera Raw.
Please Help

What operating system are you using?
You can try searching for, downloading the updates yourself and running the installers:
Product updates

Adobe Extension Manager CS5 5.0 Update There was an error downloading this update. Please quit and try again later. Dreamweaver CS5 11.0.4 Updater There was an error downloading this update. Please quit and try again later.

Adobe Extension Manager CS5 5.0 Update
There was an error downloading this update. Please quit and try again later.
Dreamweaver CS5 11.0.4 Updater
There was an error downloading this update. Please quit and try again later.
this happens continual when I try to update minor increments for my CS5 Master collection no matter what application update I try.
No help available to resolve this problem...
William Bell.

thank you,
I downloaded updates and installed manually, had to mess around a bit.
Start the updater from the program first, then install from the download.
Also, moved plugins that are for Premier from common plugins directory,
to the Premier plugins directory. Stopped the error I got launching After Effects
that said to reinstall the plugins.
Cheers!
W.

Adobe Application Manager Won't Open and CC Desktop failed to install

I am running Win 7 Ultimate. Adobe Application Manager Won't Open and CC Desktop failed to install on my computer after I signed up for Adobe CC tonight. I am currently using the CS5 suite (perpetual license) and do not want to uninstall any of the programs until I am successfully running the Adobe CC versions. The AAM gives me an error message saying that it failed to open when I select it, and the creative cloud installer fails to install. I have tried restarting my computer. Help? This is very frustrating. I am a student and use this software on a daily basis, and can't afford to not have these programs available when I need them.

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/
OR
Some download & install troubleshooting links
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
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Adobe Application Manager Won't Connect!

When I attempt to check for updates in either PS CS6 or Lr4, I get the error that Adobe Application Manager is unable to connect to the update server. I've added the exception for Adobe to my firewall and also added Adobe to my trusted sites! Any thoughts?

I have been trying to stop the feeds from coming through but it is not working with the link you listed below....My problem has been solved and would like to stop the feeds...ASAP!!!
Thank you
Date: Tue, 13 Nov 2012 14:04:42 -0700
From: [email protected]
To: [email protected]
Subject: Adobe Application Manager Won't Connect!
    Re: Adobe Application Manager Won't Connect!
    created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
Are you on a managed network or is this a home/home office network?
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Adobe Help Manager "No adobe products are currently installed"

Nevertheless I have installed:
. Windows 8 Professional 64 bits English UK
. Adobe Production Premium CS6 English
. Adobe Acrobat Standard X English
. Adobe Dreamweaver CS5.5 French
. Adobe Photoshop Lightroom 4
And when I launch Adobe Help, Adobe Help Manager tells me "No adobe products are currently available".
Does anyone can help me, please?

I have also major trouble with this new help system. I'm trying to deploy it in a big locked-down enterprise environment. So what I want to do is to make help only available offline (when users press F1 they don't get bothered with internet connection and other pop-ups, but instead a simple offline help file opens, like in the old days). So I updated to the most recent help files and selected "Display Local Help content only" in the Adobe Help Manager. Also I selected "Manually update my locally stored Help content." (I did all this with a local admin account)
Then when I log on with a regular end user account, and I open for example InDesign CS6 and then press F1, I get an error from Acrobat Pro upon opening the help file "Access denied". So I searched for that help file and it turns out that those help files are stored in c:\documents and settings\all users\documents\adobe\ I don't know what the policy is in other big companies, but in the case of my client (Electrabel GDF SUEZ) that directory is locked down. So my first question is: how do I change the location of the offline help files?
Ironhide001: maybe your problem is also access-related?
Second question is: how do I turn of pop-ups from Help Manager saying new help content is available for download, as our end users can't download/install it anyway??
Thanks a lot for your swift feedback Adobe, I have to urgently finish my documentation to describe the setup process because of deadlines.

CS6: Adobe Help Manager - PDF download/extraction error

Hi - we have received several reports through this forum that some users are encountering an issue when downloading Help reference PDFs through the Adobe Help Manager in CS6.
Problem: Although the application appears to be downloading the Help content, the application hangs during the 'extraction' phase of the process. Further, when users check in their shared documents folder, the PDF files are actually present and unzipped as expected.
Solution: the application database files and/or corrupt configuration files are likely at fault. To resolve the issue, please delete the following two directories.
Delete the following directory:
Windows: %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
Tip: To find this directory in Windows, copy the preceding phrase into the Windows Explorer file manager.
Mac OS: /[user name]/Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
Tip: To find this directory on Mac OSX 10.7, open the Terminal application and enter the following: "chflags nohidden ~/Library/” and execute.
And delete this directory too:
Windows : C:\Users\Public\Documents\Adobe\ (Help and PDF directories within)
Mac : \Users\Shared\Documents\Adobe (Help and PDF directories within)
Then simply restart the Help Manager and restart the download process.
The engineering team is continuing to investigate the root cause but the steps above should resovle the issue for the majority of users. Thanks for your patience while we continue to investigate.

Hi Mark
I was almost sure that this issue was related to our proxy, so I decided to trace the dialog between HelpManager and our proxy.
I used a HTTP sniffer called Charles ( demo downloadable here: http://www.charlesproxy.com/ ) to trace everything.
Bingo !
HelpManager has some problems talking with the proxy ( authentication issues ).
If you are interessed, I can mail you the log created by my sniffer to allow your engineering team to investigate.
Hereafter are some screen shots of the trace :
As you can see, it's very short :
1) the first HEAD failed (normal) : the proxy request an NTLM authentication
HEAD #1 request :
HEAD #2 answer :
2) the 2nd HEAD failed :
HelpManager did not respected the NTLM authentication method requested by our proxy !
HEAD #2 request :
HEAD #2 answer : error 403 !
3) then a POST is made :
Failed because the authentication is bad (not NTLM, as expected by our proxy)
POST request :
POST answer : error 403
4) then a GET is made on the URL :
http://www.adobe.com/support/chc/update/400/fr_FR/update.xml
This time, the authentication negotiation between HelpManager and the proxy is OK, but the last GET failed : error 404, the requested xml file is not found on your site !
GET #3 request :
GET #3 answer : error 404
Mark, I hope these informations will help your engineering team to correct this issue !
Feel free to request complementary information if needed.
Best regards,
Didier Nicolas

Adobe Help Manager Issue

Whenever I update local out-of-date help files using Adobe Help Manager, they download fine. But then up comes a small dialog saying, "Please wait while the downloaded files are extracted. Extracting large files may take several minutes."
I've let that thing sit there chugging away for two days, and it never goes away, or extracts any files. All I can do is close the dialog and quit. This, of course, leaves me with no new help files. :-(
Adobe Help Manager Version 4.0.0244 (it says AHM is up to date.) - MacOS 10.6.8 - 1.5 TB disk space available.
-- Any guidance?

Hi DrStrik9,
Can you launch Adobe Application Manager from the Applications folder and ensure all updates are installed and then version a new admin account, log out of the current account and into the new one and test whether the same behavior occurs from there?
10.8 - http://support.apple.com/kb/PH11468
-Dave

Should I use Adobe Application Manager or the CC updater?

Should I use Adobe Application Manager or the CC updater. I have both and sometimes one does the update and another time the other. I would prefer to have one that organises and takes care of the updates.

Hi Daniel,
Please refer the article: http://helpx.adobe.com/creative-cloud/help/install-cc-desktop-app.html.
Regards,
Romit Sinha

Adobe Help Manager out of order..

Hi!
My »Adobe Help Manager« that's suppose to keep all reference content updated locally on my computer is really a mess.
I have only local content for two or three programs in my CS6 Master Collection avaliable, I have searched for content on C:-drive but there's nothing except for those three PDFs.
I have Windows 8.1 64-bit and everything's updated even my Adobe Help Manager (see picture below). Why doesn't the program help me at all, have I missed something?
This is what my Adobe Help Manager looks like:
Well, today one week later Adobe Help Manager tells me I have no Adobe Product installed on my computer. That's a lie because I have Adobe Master COllection installed and I want all manuals updated locally on my computer for every program, isn't that the purpose with this program.
Could any of Adobes staff answer this please.
Best Regards, Petter
Edit 14:43 10th of May 2015 by James77

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Adobe Help Manager won't complete update

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