Adobe Help Viewer Problem - CS3
Hi all.
Wow. I finally figured out how to post a message here. It seems really confusing to me.
ANyway, all of a sudden my help system in CS3 Creative Suite stopped working. I am getting the message, "This topic is in the Help system of another product. To view this topic, install that product. about:blank"
I haven't even typed in a subject to search for. All I did was click on 'Help' from PPro. I also tried it from AE and PS with the same result. I am getting this from every product in the suite.
Can anyone help me out of this 'help' jam?
Thanks.
Keith
OK. I downloaded the update. Unzipped it and ran Setup.exe. I get the message the Adobe setup has stopped working."
I click on 'check online for a solution and close the program.' Then, nothing happens. I can't install the update you supplied a link to.
I am using Vista x64 SP1
I will try some of the other Adobe product updates.
Thans.
Keith
Similar Messages
-
For some reason, I recently noticed that the Adobe Help Viewer for After Effects CS3 is not displaying properly. When I use the help viewer for any other applicaiong (I have CS3 Production Premium) it looks normal (like a flash display). But I when I open it for After Effects, there is no image on top and the text is larger blue on a white background (instead of smaller on a greay background, etc.). No images are displayed in the help text. This just happens for after effects. I have Help Viewer version 1.1, build 198. I tried downloading the 1.1 update from the website (even though it's the same build number) but when I try to install I get an error in setup.exe. Any ideas?
I can still navigate through the help viewer but it is definately not displaying properly.
Thanks.I don't know what's causing the problem that you're describing, but I recommend against using the Help Viewer for After Effects CS3. I recommend that you either use the After Effects CS3 Help on the Web or the After Effects CS3 Help document in PDF. For After Effects CS3 and After Effects CS4, the Help document installed on your hard disk is not as complete and current as the HTML and PDF versions available on the Web.
-
Adobe Content Viewer problem. Please Help me...
Hi after updating online. Folio, I tried to update the trial version of the publication on my iPad but I get this message: "the issue isavailable for dowload, but new signing for an application version. Update the application from the App Store. "I went to the AppStore and was not any update of the Content Viewer ... I deleted the version on my iPad I downloaded again ... but without success gives me the same problem ... Please help me ... how can I do??
thanksHello Bob and thank you for responding so quickly ... Would you be kind enough to send me the link where I can download older versions of Folio Builder and Folio Producers Panel tools for InDesign 5.5. I'm looking for them but I can not find them.
Thank you for your patience.
Il giorno 21/gen/2012, alle ore 16:18, Bob Levine ha scritto:
Re: Adobe Content Viewer problem. Please Help me...
created by Bob Levine in Digital Publishing Suite - View the full discussion
As discussed in numerous threads already, the new viewer has not been approved by Apple yet.
If you’re a pro or enterprise customer you can create your own viewer app. If not, you’ll have to wait or roll back to the older tools.
Bob
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4155907#4155907
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4155907#4155907. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Digital Publishing Suite by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746. -
Adobe Help Viewer 1.1 interferance
I am having the Adobe Help Viewer 1.1 problem also. I have
CS3 Web Standard and CS3 Design Standard. I am running Windows XP
Professional 2003. I installed a 1GB RAM chip. I have installed,
activated, updated and registered the two above program groups.
But, I cannot get the Help button to work for me. I click Help and
a Adobe Help Viewer 1.1 screen pops up and says "This topic is in
the Help system of another product. To view the topic, install that
product. about:blank. Part of my computer course is to analyze the
Help of the CS3 Dreamweaver system and I am getting nowhere.I can't figure out how to add a new topic...since I am now
using Leopard 10.5 and CS3. When I go into Adobe apps...such as
Premier Pro, PhotoShop...the Adobe Help Viewer 1.1 is one of the
options under PP and PS HELP menus. BUT IT IS NOT THERE FOR
DREAMWEAVER. Suggestions...anything BUT reinstall...it was HELL
installing CS3 and I NEVER want to go through that again.
Thanks, --bill -
I wish that the help pages still had the arrows for the previous and next topic in the help documentation (assuming such an organization still applies).
I often found it very useful and quick to be able to click forwards or backwords to the next logical section of the manual because related issues were all together, and if the page you were on did not have the answer, often the adjoining sections either had the answer or informative enough to help you solve the problem.
Now it seems like you have to do a search again, or go back to the top of the help section you are in.I can't figure out how to add a new topic...since I am now
using Leopard 10.5 and CS3. When I go into Adobe apps...such as
Premier Pro, PhotoShop...the Adobe Help Viewer 1.1 is one of the
options under PP and PS HELP menus. BUT IT IS NOT THERE FOR
DREAMWEAVER. Suggestions...anything BUT reinstall...it was HELL
installing CS3 and I NEVER want to go through that again.
Thanks, --bill -
Hi everyone,
I don't know whether I am posting this to the correct section
but I am trying to find out what font Adobe has used in their
Dreamweaver Help (which displays in Adobe Help Viewer 1.1)! Can
anyone help?
ThanksI can't figure out how to add a new topic...since I am now
using Leopard 10.5 and CS3. When I go into Adobe apps...such as
Premier Pro, PhotoShop...the Adobe Help Viewer 1.1 is one of the
options under PP and PS HELP menus. BUT IT IS NOT THERE FOR
DREAMWEAVER. Suggestions...anything BUT reinstall...it was HELL
installing CS3 and I NEVER want to go through that again.
Thanks, --bill -
Hi everyone,
I don't know whether I am posting this to the correct section
but I am trying to find out what font Adobe has used in their
Dreamweaver Help (which displays in Adobe Help Viewer 1.1)! Can
anyone help?
ThanksYou may be better off posting this to the
Dreamweaver
Forums. That said, I don't have Dreamweaver but someone on here
may have and could help. The problem you have though is that it is
sometimes hard to identify a font as it depneds on what fonts are
installed on a user's PC. The use of fontsets allow help authors to
specify a default font but substitute it for another one if the
user doesn't have the default font installed. What this all means
is that the font you see may not be the one they developed the help
in. -
I recently installed CS6 from a disc. When attempting to open InDesign Help, I get the following error message:
Adobe Help Viewer is not installed and you are not connected to the internet. Please check your internet connection, or reinstall InDesign
Having checked and reinstalled, I'm still getting that message, and similar messages for the other CS6 applications such as Dreamweaver.
Is anyone else having this problem?
Thanks -- JeremyIt works for me this morning. Here's the top of the InDesign Help page.
You might try posting on the Community Help Application forum:
http://forums.adobe.com/community/creativesuites/communityhelp -
Hello,
I have CS6 Design Standard installed on Windows 7 x64.
When i choose the Indesign-Help in Menu i get a "Adobe Help Viewer is not available" Error.
All Products are on the latest updates.
How can i fix this?
Greetings
Sebastian SchadI have already tried this KB Adobe Help Manager | Troubleshoot Error Codes but this option is not available
-
Hi All,
I am having trouble testing a new folio on the desktop of one of my students' computers. I have double checked her files are all setup properly. I checked her articles and her folio too. Everything is set up the way it should be. We can test it on an iPad without any problems, but when we try to test it on her desktop via the Adobe Content Viewer the screen loads and then remains grey. No error codes. Just completely grey.
Any suggestions as to why this may occur?
Thanks,
JessicaDid your student set her folio as PDF? You can't view PDF folios on the desktop content viewer. If you were to try and view it then you would get a grey screen.
-
I've installed Help Viewer in Elements 8 and it defaults to Adobe.com. I would like it to default to Local Help.
Also can anyone explain why Adobe.com is so slow when accessing it for Help in the Viewer. It's not unusual for it to take minutes to respond.I can't say that I find it unusually slow, but in any case go here:
http://www.adobe.com/support/photoshopelements/
and click the link for the part of PSE you want the help file for (editor or organizer) and you'll see a link to a downloadable pdf at the top of the page. -
When I try to run "Photoshop Help - (F1)" I constantly get an Application Exception pop-up window. The text says:
The exception unknown software exception (0xc000000d) occurred in the application at location 0x00488bc7.
Help is never displayed.
Suggestions?I did see this reference, and tried part of it, the part about deleting the preferences. But, I did not try to purge folders because the structure of ahc (help center) and ahv (help viewer) are entirely different. I don't know how new ahv is, but this is release 1.1. I think I may have to reinstall the entire product. That's not too bad, except that means I'll have to reinstall all the plug-ins too!
-
Two things the 'Adobe Help Viewer' SAYS Premiere can do that it actually can't.
Problem #1 - EPS vector files.
Quote:
Setting up, and bringing in assets / Importing files:
"Adobe Premiere Pro continuously rasterizes EPS images, so you can scale these files without pixilation."
This is completely untrue. If I bring in a .EPS or even a .AI file, Premiere immediately rasterizes it, and displays it at the native pixel site of the Illustrator document. This is usually very small, something like 600x600-ish. As soon as you scale it, all quality is destroyed.
After Effects doesn't have this problem. It would be nice to scale vector images in Premiere, and the Help SAYS it can do it, but it can not.
Problem #2 - HDV Capture
Quote:
Setting up, and bringing in assets / Capturing and digitizing:
"You can choose whether to preview DV video on the desktop during preview, during capture, or both. These options for HDV desktop preview, however, are supported on Windows only."
Also completely untrue. There is absolutely NO way to preview HDV footage on your desktop as it's capturing. Adobe announced with pride that this would be one of the new fancy features of CS3, but to my knowledge NO one has gotten it to work.
If someone can get either of these to work, please let me know how.I don't have the type of files you speak of in "Problem #1", but I will try to do some research as time permits.
"Problem #2" is actually correctly documented. You need to read the second sentence more carefully. It is saying that you can view HDV video on the desktop "during preview", but says nothing about "during capture", which as you know it cannot do. I'm not sure why, but I'm guessing it's a technical issue that Adobe hasn't had time to deal with yet.
Cheers
Eddie
Forum FAQ
Premiere Pro Wiki
- Over 250 frequently answered questions
- Over 100 free tutorials
- Maintained by editors like
you -
What is going on with the content viewer? I am trying to work on a folio which is a work in progress. As I ad and make changes to the articles I update them and download the update on my iPad. The problem that I have over and over and over to the point of RIDICULOUS is that I get a ERROR downloading the update and then I am requried to download the entire 521mb folio AGAIN!!!!! Then ot gets to about 321mb and stops. All I get ie a"waiting" message.
I pay entirely to much money for this softeware for it to continully have these problems. This is disrupting my work flow and causing me to miss deadlines.
I have uninstalled and reinstalled the content viewer and nothing seems to work. This same problem is happening on my addroid tablet as well.
Any thoughts?
RobRob,
From May until September, before they upgraded the servers and timeout settings, I was having very similar problems and frustration. I had to babysit downloads on salespeople's Xooms using hotel wireless until the wee hours of a couple of mornings in addition to many frustrating days/weeks in my office. The unreliability/inconsistency was the most frustrating part. Thankfully I rarely have download and installation issues these days and get very few complaints from users in the field. Server problems seem to happen infrequently and don't last for more than a few hours when they do occur.
Make sure you're as close to a strong and solid signal as possible. Adjust the screen timeout setting on the Android tablet. When they go to sleep it seems to increase the potential for errors. What happened to me a lot was that a 500MB+ folio would slowly download in spurts and then hang during installation. I'd have to quit and restart the content viewer app to complete installation and then when it finally finished I would find that one or two articles would have gray elements or would be gray entirely. It seemed like the delays during download would sometimes lead to an incomplete article. Also, make sure you try downloading from different connections and/or rooms to eliminate your connection as a potential cause.
With some of our larger articles it takes as long to upload the article and then download/verify on multiple devices as it does to create them. I add as much padding to schedules as I can just in case Adobe has a bad server day (or week).
Big articles and folios come with more time and trouble, make sure you optimize your videos and overlay elements to keep file size as low as you can. Also, with the iPad viewer you should have progressive downloading so you can view articles as the folio is being downloaded. This may help you identify the problem article(s).
Andrew -
What happened to the Adobe Help Viewer or Center for CS4?
What happened to the great help program that CS2 and then CS3 had? I don't seen any such program for CS4!!!!
Thanks, --billThe help system has been changed again. If you are online the Help menu takes you to the Adobe Community Help Center (link to help is on the right), otherwise it loads a local copy from your computer.
You can use the PDF copy of the manual on your installation discs or download it from the Community Help Center.
Cheers
Eddie
PremiereProPedia (
RSS feed)
- Over 300 frequently answered questions
- Over 250 free tutorials
- Maintained by editors like
you
Forum FAQ
Maybe you are looking for
-
10.6.8 server hangs at boot
Hi all, I'm in dire need of some advice on getting out Xserve 10.6.8 server back up and running. The server crashed overnight, and this morning I can't get it to boot. I get the Apple log and spinning gears, and that's it. I've tried everything
-
QM data: how to drill down to individual measurements?
Hi, I have installed 6 of the QM-cubes from business content - so far, so good. Now, I have been asked if it is possible to drill down to the individual measurements in the quality inspections. I am trying to assess if it is possible. As far as I can
-
Doubt on AdapterFramework During proxy
Hi When we r Using Proxy, Adapter Framework is required For proxy Processing Like Adapters. Thanks in Advance
-
Issue with Data Load to InfoCube with Nav Attrivutes Turned on in it
Hi, I am having a issue with loading data to a InfoCube. When i turn on the navgational attributes in the cube the data load is failing and it just says "PROCESSED WITH ERRORS". when i turn them off the data load is going fine. I have done a RSRV tes
-
Hello Have you got an idea for archive the data from the the master data of the infoobject? I would like archive the master data of the profit center for example. Have you got an idea? Thank you Jérémy