Adobe ID has old non-existent email, stuck as can't verify.

I screwed up. Installing CS 5.5 on second mac, and didn't update my email address before installing, so the verification email went to a non-existent address. The "We have sent an email to (old address)..." page blocks any attempt to access my ID to update it. Going to "chat" with Adobe seems to get no response; waited 18 hours for a representative who will get to me shortly. I created a new Adobe ID with the updated address in order to access this forum. Any advice would be much appreciated.

Prayjam you will need to contact our support team directly to resolve the Adobe ID issues you are facing. If you are not being given an option to contact our support team at Contact Customer Care then please utilize a different web browser.

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I am having serious issues trying to alter my old iCloud account with an old non-functioning email to my new apple id with a new email address. The message keeps coming up on all my apple products with my old email (which is not available anymore).

I am having serious issues trying to alter my old iCloud account with an old non-functioning email to my new apple id with a new email address. The message keeps coming up on all my apple products with my old email (which is not available anymore).

I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

My Apple-id want me login with an old non existent e-mailadress

I´ve used the sam Apple-id for many years and I have changed the primary e-mailadress twice since the beginning and the original adress doesn't exist any more. Logging in to my iCloud using my apple-id isn't any problem on my iPhone, iPad or my Mcbook. But yesterday I started up my iMac after a long time not using it and I upgraded the os to Yosemite. Now it wants me to log in to iCloud using my old non-existent emailadress. And when I try, it says something like "You can't log in because your account has been inactivated by security reasons." And then it suggests me to reset the password at http://iforgt.apple.com.
To reset your password you have to recieve an email on how to reset the password. But since the email-adress doesn't exist any more thats not an option. It then suggests me to answer my security question and first you have to enter your birthdate but when I do that Apple says it doesn't match with the birthdata I've entered 10 years ago.
So, how do I solve the problem?
/Fredrik Meuller

You need to give Apple Support a call - only they will be able to help you and activate the account again. See this webpage on how to contact Apple Support in your country: There are either telephone numbers given or an email form:
Contact Apple for help with Apple ID account security - Apple Support
Explain, that you need help with an account security problem.

Inbox downloading non-existent emails endlessly

A few days ago the red "unread mail" counter began rising and rising without downloading any messages. The loading spiral next to the "Inbox" indicates that it thinks it's downloading, and it does not stop. The number began at 300 (I keep a lot of unread mail in my inbox), but is now at approximately 800 and only stops when I close the program. This mail is not showing up in my inbox, and I am not a popular enough person to make so many messages an actual possibility.
Along with the endless non-existent emails, the actual email that I should be getting is not showing up.
I have tried Rebuilding my mailbox a couple of times and have deleted the "MessageUidsAlreadyDownloaded2," but these have not worked.
Any suggestions are greatly appreciated.

Hi Cathy, and a warm welcome to the forums!
Not certain, but this can fix myriad Mail problems...
Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move these folder & file to the Desktop.
Move this Folder to the Desktop...
/Users/YourUserName/Library/Caches/Mail/
Move this file to the Desktop...
/Users/YourUserName/Library/Mail/Envelope Index
Reboot.
If that doesn't do it and you can afford to redo all your Rules, try these & reboot...
/Users/YourUserName/Library/Mail/MessageRules.plist
/Users/YourUserName/Library/Mail/MessageRules.plist.backup

How can I unlock the copy protection of songs that I've acquired some years ago with an old - and non existing anymore - account? Can I link the songs to my new account or do I have to purchase them again?

How can I unlock the copy protection of songs that I've acquired some years ago with an old - and non existing anymore - account? Can I link the songs to my new account or do I have to purchase them again?

If you're in the US, you will be able to use iTunes Match for $25 a year to remove copy protection in a few months: http://www.apple.com/icloud/features/
If you're not, you can't. You can authorise iTunes with the old account in addition to your current account, so all your songs will play, but I'm not sure what will happen if you try to sync them to an iPod.

I have just inherited my husbands ipad, all transferred well except my hotmail account will not set up, I have read all forums but none have helped, keep getting "can not verify" when I try set it up. I have removed email and re added, turn

I have just inherited my husbands ipad, all transferred well except my hotmail account will not set up, I have read all forums but none have helped, keep getting "can not verify" when I try set it up. I have removed email and re added, turned on off iPad and iPhone but neither will set up, I have given up and forwarded all new emails from hotmail to icloud until I sort this out. Please help it's doing my brain in!!!! Thanks

You need to turn off find my ipad in settings
Then restore to factory settings ipad will then be
as new then enter you Apple ID and password
bsydd uk

I signed up with the wrong email so i can't verify and continue, so i tried to uninstall and reinstall again but after open it still ask me to verify the wrong email. what should i do?

i signed up with the wrong email so i can't verify and continue, so i tried to uninstall and reinstall again but after open it still ask me to verify the wrong email. what should i do?

I haven’t been in this situation, but can’t you just change your account settings and use a different e-mail or maybe add another secondary e-mail to use for verification?

ICloud backup has old non-email Apple ID, no longer have password

I'm unable to restore my iPhone 4/iOS 6.1.3 backup to my new iPhone 5/iOS 7.0
Using my new iPhone 5s:
1. In the Set up your iPhone screen, tap Restore from iCloud Backup.
2. In in iCloud Sign In screen, I enter my email-based Apple ID and Password, then tap Return.
3. In the Terms and Conditions screen, tap Agree. In the Terms and Conditions popup dialog, tag Agree again.
4. In the Choose Backup screen, choose LATEST IPHONE BACKUP (Yesterday, iPhone (iPhone 4)).
The iPhone 5 now asks me for the the Apple ID password for my old, non-email Apple ID. When I enter the password for my current, email-based Apple ID, I get an alert: Could Not Sign In: Your Apple ID or password is incorrect.
I'm unable to reset my password using http://appleid.apple.com. When I use the email authentication approach, I never receive the email. When I use the Answer Security Questions approach, it prompts me for the montd, day and year of my birth. When I enter these, I get this message: The authentication information provided does not match our records. Please verify your personal information and try again.
So apparently my old iPhone 4 is backing itself up using an iCloud account that uses my current email-based Apple ID, but somehow the backups it saves use my old, non-email-based Apple ID, so I can't use them to restore to another device.
I'm not sure what I should try next. Any suggestions are appreciated.

I have exactly this issue. A few years ago I changed my Apple ID. No problem then or since then. But today when I try to restore my new iphone 5S from an existing back up - a back up which I created from my iphone 4 just a minute before using the same iCloud/Apple ID - it defaults to an old Apple ID (that I can't change) so when I enter my password (which is actually the same password as for the old Apple ID) it says can't restore from back up (specifically items purchased from iTunes) because the Apple ID and/or password is incorrect. I am like 'yeah, it's incorrect because you have defaulted to the wrong Apple ID doofus'. Any ideas?

My iPhone 5S prompts me for my password to an Apple ID email that no longer exists as an account. How do I change my Apple ID address without having to change the primary address to a non-existent email account?

I cannot sign into icloud on my phone because the Apple ID is an email account that has been deactivated and deleted. How can I change my Apple ID without having to change the primary email address to this non-existent account? If I did so, I wouldn't be able to access the account to receive the verification email. Please help!

To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. When you do this you may find that the password for your old ID isn't accepted. If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You should not need to verify the old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

How to reactive my iphone 5s iCloud account however it's signed on to a non existent email address which i can't log on to verify password.

I need help. My brother added a non exsistent email to his Iphone 5s. I want to delete that icloud email but I can't because it has to be verfied. Can someone help me?

If you want to use another Apple I.D, you can go to SETTINGS - STORE. Click on the Apple I.D; select Sign out and Sign in with a valid Apple I.D.
If you want to change the password of an existing Apple I.D. you need to sign in to the account first which apparently you can't as the "password" is incorrect. Here is what you can do to change the password.
Go to https://appleid.apple.com
Login with the Apple I.D. and you will see these 2 option.
Select your authentication method.
Email authentication: To access your information, we will send an email to the address(es) on file for you.
Answer security questions: To access your information, you will answer the security question(s) provided when you originally created your Apple ID.
Proceed with the one that's easy for you.

How to delete iCloud account, with non-existing email as ID, on iPad?

Cannot delete iCloud account (which happens to have a non-existing ID) on iPad in order to have same account as on iPhone - keep trying using current Apple ID and PW but to no avail - iCloud settings continue to insist that Apple ID/PW is wrong but they are the ones I have in "manage my ID"???

If the ID is your the iPad is signed into is your old ID, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPad on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

Cannot activate CS5.5 - internet connection error with Adobe servers + customer service non-existent

Just purchased CS5.5 and it works fine however I am not able to activate it. The program says I don't have an internet connection but I clearly do I as I am able to connect to all websites & email etc...
I have tried to contact customer support 6 times:
Contact 1: on hold for 1 hour and 20 minutes after which I was disconnected
Contact 2: on hold for 35 minutes then told it was out of business hours
Contact 3: on hold for 45 minutes then someone picked up the phone and then hung up on me
Contact 4: on hold for 15 minutes then someone hung up on me
Contact 5: on hold for 5 minutes then someone spoke with me and told me to delete a "host" file in Windows32 folder on our system. This didn't fix the problem and then the support person simply hung up on me...
Contact 6: currently on hold for 55 minutes and still waiting...
What is happening at ADOBE? You used to be so reliable now I am not even able to get through to support? It is very worrying... I have no options available any more... what do I do?
PLEASE HELP PLEASE PLEASE PLEASE PLEASE I AM NOW PLEADING FOR SUPPORT!
Richard

Greetings everyone,
I started this thread. Since the thread was posted, my activation issue has dissappeared - HOW I do NOT know. As a last desparate attempt, I uninstalled Norton 360 completely and this might have helped, however I am not sure. Doing the "ping" of activate.adobe.com still doesn't work even with Norton 360 uninstalled and all firewalls switched off. It is very strange that I am not able to ping activate.adobe.com and get a 404 error on https://activate.adobe.com/test but my issue is resolved... strange this seems still to be unresolved.
In fact, I tested that URL and the Ping from over 8 different internet locations within Sydney (friends homes, offices, internet cafe etc) and NONE were successful. How does THAT make it a USER problem when NO ONE can access it???
An Adobe rep contacted me directly by email and supported me directly, which was fantastic, but didn't actually help as all the support he provided was exactly the same as what I had done with other support by phone at least 5 times with no success.
I organised a very skilled computer tech to assist me with my issue and he did everything he could to try and open ports and gain access for the activation but after 6 hours of trying his conclusion was "Adobe is having the issues, not the users".
This seems to be a big problem with Adobe at the moment and should not be.
To Adobe:
I remind and highlight your responsibilities as a service/product provider, under the ACCC law:
http://www.accc.gov.au/content/index.phtml/itemId/961908
As a customer:
"If a service fails to meet a consumer guarantee, you may be entitled to a remedy—either fixing the problem with the services, a refund or compensation for any drop in value from the original price paid—depending on the circumstances."
Amongst other information within that page, I bring your attention to the fact that this issue your users are experiencing would be considered a "Major failure":
There is a major failure when (as the customer):
"you would not have engaged the service if you had known the nature and extent of the problem."
"the service does not meet the reasonable expectations for that type of service, and the problem cannot be rectified within a reasonable time."
and lastly, who is to fix the problem:
"The guarantees are made by the person or business that is providing the service. This means the service provider is responsible for fixing a problem when the service does not meet a consumer guarantee."
The runarounds Adobe is creating for customer, and hours of "on-hold" resulting in little or no customer service, is simply unacceptable and, in fact, a breach of your responsibilities and the law. Adobe... you seem to forget that our businesses or services rely heavily on your software to learn, teach, conduct business or whatever it may be. Our time is precious and the hours wasted to fix issues that shouldn't be there in the first place cost us a non-trivial amount.
Although my issues have been resolved, I am still nervous as it may happen again - I have received no indication of any rectifications of the issue and it appears it is still a major failure with other customers, meaning it could happen to me again at any time.
I would, and so would the rest of the people with these issues, like to know what your steps are, at a higher management level, to fix it and make sure it does not happen any more.
I highly recommend that you escalate these issues as a matter of priority and get your best people onto it urgently.
In the hope of a positive outcome,
Richard
A frustrated customer

Login verification to non-existent email

My login to acrobat.com goes to an old work e-mail that I can't access.
Any ideas or will I have to call on Monday to get it straightened out?
Thanks,
Rob

Try logging into the account via the 'manage your apple id' button on http://applied.apple.com and put a correct email address on it - you should then get the verification email to that account

DBMGui Information about old non existent databases

If I start DBMGui and connect to a database server there are listet a lot of database entries.
Some of them are not existent any more at the moment.
TR3     7.5.00.32   /sapdb/TR3/db
SR3    7.6.00.28   /sapdb/SR3/db
TST    7.6.00.36    /sapdb/TST/db
PR3    7.6.00.36   /sapdb/PR3/db
Where are this information from? Which file?
Thanks
Andreas

What Jens ...?
Well if on your sever you get a lot of non-existent instances when doing
dbmcli db_enum
then it's quite likely that the instances had been dropped in a "unclean" way.
What can you do to get rid of these entries? It depends.
So the easiest way to get this done (if you're a SAP-Customer) would be: open a support message.
If you're not an SAP customer you might want to give us some further information here.
Therefore please post the results of the following commands on the server:
dbmcli db_enum
dbmcli inst_enum
xinstinfo
KR Lars

TS1398 ipad 3: iOS7. My ipad has recently stopped receiving emails althought I can send. My wife has her own email on the ipad and that works fine as does my email on my laptop, can anyone help? Pete B

Recently my ipad3 has stopped receiving emails although I can send, my wife has her own email address on the same ipad and works fine as does my email on my laptop, can anyone help?

Thanks james, this seems to have cleared the problem, but still not sure what I might have done to cause it in the first place.

Adobe ID has old non-existent email, stuck as can't verify.

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