Adobe ID's not showing up in DPS Account Admin dashboard??

I have developed a magazine app using the companies DPS subscription.
Our app has a subscription model, so I need to specify the shared secret information with our Adobe account to enable the subscription to work within the viewer app.
When I go to the Account Administrator dashboard (logged in as the master account), the master account ID does not show up. I can add other Adobe ID's to the dashboard, but I cannot see (and therefore configure) the Master account.
Help would be much appreciated.

Your master account shouldn't be one you use to publish content. Please contact [email protected] and explain the problem. You will probably need to pick a new master account and have the account associated with this title moved under it as a delegate account so you can see it in the Admin dashboard.

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Date: Sun, 6 Feb 2011 11:45:21 -0700
From: [email protected]
To: [email protected]
Subject: Adobe PDF Toolbar Not Showing In Firefox
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>

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