Adobe ID screen grays out with swirl in right hand corner when asked to enter info. Stays that way. I am locked out
Trying to launch elements. Adobe ID required. Enter info. Then I get a grayed out screen with swirl in bottom right corner. Never lets me into program.
Hi lospesca,
Thanks for posting on the Adobe forums.
Please follow these steps :
Go to following location:
for Win
C:\Program Files (x86)\Common Files\Adobe
C:\Users\username\AppData\Local\Adobe
for MAC
Finder> Go > Go to Folder
\Library\Applicaiton Support\Adobe
~\Library\Applicaiton Support\Adobe
Locate folder OOBE and rename it OOBE.old
Download and install
Adobe - Adobe Application Manager : For Windows : Adobe Application Manager
Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager
After the installation
Try to Open Adobe Application Manager / Creative Cloud App.
Log in that with Adobe ID and Password.
If it does not work first try couple of times more.
Let me know if this resolves the issue.
Regards,
Sandeep
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