Adobe ideas not syncing keeps trying to open illustrator CC 2014

Hi I have got adobe ideas and it has been working fine. I bought a pressure sensitive stylus so have been using it again but I cannot for the life of me sync. I have read and re read all the info on these forums and there is no answer, I have uninstalled, signed in signed out etc but nothing has worked. One this that is strange it Illustrator CC 2014 is trying to open, I never knew I had this as I am using Illustrator CC. When I try and sync the CC 2014 trys to open and then quits with an error message saying reopen, ignore or report. I have looked in my CC on my mac and I can see CC2014 and it says up to date. Very annoying and frustrating I pay for the service and I have just bought an expensive stylus and now I can't get any files to upload in CC. I have updated a plug in in my CC which was for touch apps. Please help
Thanks Charlotte

Hi I just thought I would post on here what I have been doing since last night and all this morning!
I have solved the problem and this is how I did it;
I checked to see if Creative Cloud was working while syncing with Adobe Sketch app which I downloaded. It did work so I knew this was not the problem but ti took a bit of the for the file to appear in Creative Cloud folder.
Then I thought there must be a problem with Illustrator because I had Illustrator CC (2014) showing in my CC and not my desk top. Every time I tried to send anything to Illustrator CC (2014) from Adobe ideas, it kept trying to open and then crash. I found a good solution by following the instructions of the following help website from Adobe CC desktop lists applications as "Up to Date" when not installed I was having this problem and found the uninstaller of illustrator CC (2014) on my mac and uninstalled it. I also got rid of a file they tell you to get rid of. I signed out of CC and then signed back in and I saw Illustrator CC (2104) was ready to install again. I did this and waited ages as you do and I have just gone into Adobe ideas, sent a file to Illustrator and to my surprised has opened Illustrator CC (2104) without crashing and there is my file. I hope this helps for anyone else having a problem, Thanks Charlotte

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