Adobe Illustrator 'Actual Size' Not Right

I have a MacBook Pro (OSX 10.5.4)with the display preference set to 1680 x 1050. When I use Adobe Illustrator or Photoshop CS and click the icon in the view menu to 'Actual Size' what I see in my screen is smaller than the actual size. Does anyone know what I can do to to be able to have things appear on my screen in the true actual size?

You might try posting in the Adobe forum area at their web site:
http://www.adobeforums.com/webx/.ee6b324/

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My Adobe Illustrator CS6 is not opening.

My Adobe Illustrator CS6 is not opening. every time I try to open it it gives me this window "To open “Adobe Illustrator CS6.app” you need to install the legacy Java SE 6 runtime." Has anyone comme across this and is there a solution for this I need help please.

Java for Mac OS X v10.6 Update 17

I'm running OS X Yosemite, Version 10.10 My Adobe Illustrator CS6 is not opening. I have install the legacy Java SE 6 runtime, not working

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Also when I click on More Info... button I I get support.apple.com website page, which is blank. When I click on the OK button, same result.
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How about this one
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or
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Adobe Illustrator Draw will not export to desktop Illustrator with the photo layer turned on.

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This is a new bug in our latest release, and we apologize for not catching it before it went out. We are putting together a patch to address the issue. The only workaround at this point is to delete the photo and then send to Illustrator again.
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OLE embedded Adobe Illustrator Artwork files not rendering properly

I'm using BroadVision's Quicksilver. I've attempted to embed AI Artwork
files as OLE objects (linked and not linked), but they don't render within
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conclusion that it was an Adobe Illustrator issue because they were
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The problem can be reproduced by the following steps (tested in Vista,
XP, & Server 2008):
:- Open Wordpad
:- Click Insert -> Object -> Create From File -> Browse -> Find and select a file -> Open
Other variations on this theme encounter the same problem, including
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If you open a Wordpad document in MS Word and embed the OLE
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It appears the support team at another company encountered a user
experiencing the same or similar issues with their product, but on
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http://www.graphpad.com/faq/viewfaq.cfm?faq=1309
Unfortunately, the "export to another format" workaround won't suffice.
We're working with thousands of Illustrator artwork files that need to be
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* Saving as an EPS or PDF -- the former has the same rendering issue
as AI files; the latter renders but the drawing is blocky, probably because
the graphics are being rendered at a very low resolution and scaled up
after the fact.
* Looking for or changing preferences in Illustrator that might affect it
* Altering color scheme and various other similar settings
* CS5 trial version -- same problem as CS4
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* Switching between 'display as icon' and displaying the image
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Well, no offense
-=-=-=-=-=-=-=-=-=-=-=-=-
None taken. I'm helping someone else solve a technical problem, I'm just not questioning their approach; I'm not a tech writer, so I'll pass your suggestions on.
-=-=-=-=-=-=-=-=-=-=-=-=-
(...) you are trying to solve one hell of a crooked workflow on the wrong end and the one fatal flaw being that you insist on using an office tool to create layouts and expecting it to render print-ready documents. That just cannot work. Even the most stubborn tech writers I occasionally work with, recognize the need for eventually firing this at InDesign/ InCopy/ Framemaker and associated server versions and fuse the imported RTF/ Word documents and illustrations based on template layouts, scripting and rule-based formatting, which can all happen automnatically on a server with the respective software.
-=-=-=-=-=-=-=-=-=-=-=-=-
I was mistaken when I described how things are version controlled. They would prefer to embed the AI images in each document and have each document be version controlled (that is, if the image changes it should /not/ affect other documents).
However, I wasn't mistaken when I said there are thousands of already developed AI images. The team working with these images has already procured a volume license for Framemaker and is hesitant to purchase other software unless there's no alternative, or the time savings would justify it. I wish I could comment on the efficacy of your suggestion, but I'm not a tech writer; I'm unfamiliar with InDesign, InCopy, and FrameMaker.
-=-=-=-=-=-=-=-=-=-=-=-=-
So for what it's worth, you are probably wasting your time and resources on something that by its nature starts out with a limited process. I'm not even sure if AI fully supports OLE. I seem to remember having read about it not supporting several features and commands....
-=-=-=-=-=-=-=-=-=-=-=-=-
-=-=-=-=-=-=-=-=-=-=-=-=-
If we export to other formats (eg, pdf) the images render poorly compared to what they look like in AI.
What do you mean? If they look "bad" in Acrobat or something, then you are simply using the wrong export settings. which is perfectly fixable.
-=-=-=-=-=-=-=-=-=-=-=-=-
In Acrobat the SV graphics look beautiful at any scale, but if the PDF is OLE embedded in another application it looks terrible.
-=-=-=-=-=-=-=-=-=-=-=-=-
If they look "bad" within your word documents, then we pretty much return to what I said in the first paragraph - there's a good chance it's simply Word rendering the artwork poorly due to its limited abilities of dealing with graphics of any kind. I would even think that manually changing the graphics properties would improve appearance then....
-=-=-=-=-=-=-=-=-=-=-=-=-
I'm not an expert on OLE; I made the [potentially bad] assumption that Acrobat would be responsible for rendering the graphic when a PDF is OLE embedded, so the application making use of the object would have limited control over the quality of the image it receives (if my assumption were correct anyway).
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In the meantime, would anyone like to make a determination as to whether this is a real bug in AI or not?
-Brian

Adobe Illustrator CS6 will not open.

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Both clicking "More Info..." and "OK" only make the pop-up disappear, but lead absolutely nowhere.
From Oracle.com I have already downloaded and installed 'jre-8u25-macosx-x64.dmg'. After install and restart i keep getting the same pop-up as before and i still can't open Ai. Any advice?
MBP 5,5 13 inch, Yosemite

hi,
I updated from mavericks to Yosemite today which was a very bad idea. I had issues with my internal sound adapter and the system start is now very slow. I might going back to mavericks..
However, I wish the above link you gave here would work. After clicking the blue download button nothing happens. Any other idea how I could go back from my actual java 8-31 back to java 6?
Thanks, H

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The screen size is 17" and the current resolution is 1024 x 1280 (it is in "portrait" mode), but it happens at every resolution I've tested.

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After I filed a bug-report an Apple engineer contacted me, and asked me to try running java in headless mode: http://java.sun.com/developer/technicalArticles/J2SE/Desktop/headless/
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Cathy,
I am afraid that Adobe will be closed down for the holiday be the end of the day, so I believ you had better act today.
Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

Adobe Illustrator CS5 will not open in Windows Vista

All I get is "Adobe Illustrator has stopped working"
Then i get "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
I've tried reinstalling 6 times now, and it still wont work. I dont know where to start. Please help ASAP I have a presentation to submit!!

I beleive you are looking at the right place ,
Click the start Button
At the bottom serach box , type "amt3.log" , does the file show up in the list , if no
then I would say contact Adobe support ,and get this fixed.
The problem could be either at the time of installation or launch.
also can you share the install logs:-
1 .Navigate to the log files in one of the following folders:
Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers
The log filename includes the product name and install date, followed by ".log.gz." The extension .gz indicates a compressed format.
Use a decompression utility such as Winzip or StuffIt to decompress the .gz file. Once uncompressed, the log file is a plain text file.
Open the .log file using WordPad (Windows)
copy and paste the log file in the pastebin.com

Adobe Illustrator CC will not work

I subscribed to CC last week. I downloaded Illustrator along with a couple of programs. Whenever I try to open illustrator, I receive the error window "Adobe Illustrator has stopped working: Windows is checking for a solution to the problem." I have tried to delete and reinstall and it did not fix the problem. My computer is more than sufficient to run the program. I have an i7 with 8g Ram. I am running Windows 7. Has anyone encountered this issues? I would appreciate any advice.

I uninstalled and ran the cleaner tool. When I tried to reinstall I recieved the following errors:
ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\html\CEPHtmlEngine.exe")(Seq 15)
ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\html\libcef.dll", Patcher tool returned error: 32769(Seq 13)
ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 13)
ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\html\d3dx9_43.dll", Patcher tool returned error: 32769(Seq 11)
ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 11)
ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\html\libEGL.dll", Patcher tool returned error: 32769(Seq 9)
ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 9)
ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\html\icudt.dll", Patcher tool returned error: 32769(Seq 7)
ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 7)
ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\html\d3dcompiler_43.dll", Patcher tool returned error: 32769(Seq 5)
ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 5)
ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\html\libGLESv2.dll", Patcher tool returned error: 32769(Seq 3)
ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 3)

Adobe Illustrator CS5 does not show PDF thumbnails when browsing

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How can I get Illustrator to always show the PDF thumbnails. I have to frequently browse through thousands of PDF files and it is imperative that I can see the thumbnail for these PDF files. I primarily use Illustrator to edit PDF files.
The computer is Windows 7 Enterprise 64 bit edition. Thumbnails barely work when browsing files through Explorer. Some thumbnails will show, but not very many of them and it is extremely slow to load the thumbnails that will display.

Bob,
So I am assuming you are talking about viewing the files using this method first:
To use the 32-bit version of Windows Explorer, follow these steps:
Click Start, click Run, type the following in the Open box, and then click OK:
Drive_Letter:\windows\syswow64\explorer.exe /separate
Note The placeholder Drive_Letter represents the drive where the x64-based version of Windows is installed.
Please let me know if I am missing what you are saying here.

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The issue now is that when we open the old documents from the Mac on the Windows computer it gives an error "Font not found on the system; missing font has been substituted."
I am not sure how to tell the file that the fonts Are there because when it opens all the fonts are to a default Arial.
So far I have tried:
Removing all Adobefnt*.lst files
Resetting adobe settings by holding ctrl+alt+shift and opening the program
Testing the file on a brand new user account
uninstall and reinstall the program
None of these have worked.

There are more cache files than the adobefnt files. See here for more detailed instructions on cleaning your font caches. That said, it sounds likely that the issue is that your fonts are mac only, as Larry said above. You should be able to use Type -> Find Font... to replace them with whatever version you have on the PC but watch for formatting/flow changes. Also, my condolences to your designer. ;-)

I am needing to set the DEFAULT Print to be ACTUAL SIZE not FIT. I need this to be the DEFAULT SETTING for the program.

I have a couple users using Acrobat XI Pro and when they print a PDF it is shrunk to 96.08%. I need to find a way to set the DEFAULT Setting to be Actual Size. We are a Law Firm and the Document Numbering is being cut off from the docs due to the Shrinking.
Has anyone had any experience in changing the DEFAULT settings of the Print Window? Can you please pass along any knowledge on how to accomplish this? Thanks for your time and replies.

Acrobat and Reader's Fit and Scale functions are "sticky".
From the Print Dialog > Page Size & Handling
Any option you choose will remain active for all subsequent documents.
(Some features remain active until the program is quit/restarted)
Choose Actual Size
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Upgraded to Yosemite (10.10.1) my Adobe Illustrator CS5 will not load.

When I open my CS5 it says "to open 'Adobe Illustrator CS5' you need to install the legacy Java 6 runtime". Don't know what that means or how to find it and I've tried.
I'm somewhat compter saviez but this I cannot figure out.
Please help!

jl,
It is here:
http://support.apple.com/kb/DL1572
Some have found that the page may turn up blank to start with, so it may be necessary to reload the page.
Others have found that it may depend on browser. Specifically, a switch from Safari has solved it in one case.
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Adobe Illustrator 'Actual Size' Not Right

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