Adobe Illustrator CC 2014 Closes on Startup
So my problem is quite simple, I do motion design, and to import logos into Cinema 4D i need to make them into paths within Illustrator, but whenever i open up Illustrator, it closes straight away without any crash reports, nothing, just closes without anything popping up for no reason, I've tried uninstalling and reinstalling multiple times but with no difference in the way it runs(still does exactly the same thing - closes down). Im running windows 8.1 64-bit and Illustrator worked fine when i used Cs6 but not CC 2014.
Any help is appreciated.
Hi Alex,
You can follow the article: Illustrator CC or InDesign CC crashes at launch and Illustrator CC crashes at launch which will help you to get the crash issues fixed with Adobe Illustrator CC.
You can also follow the thread: Illustrator CC Crashes on Launch where this issue is already discussed and stands resolved.
Let us know if it works or not.
Thanks,
Ratandeep Arora
Similar Messages
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Adobe Illustrator CC 2014 won't open under my current admin profile.
I recently installed Adobe CC 2014 suite on my Windows 7 OS. All the programs open properly with the exception of Illustrator CC. The error message I get is:
Adobe Illustrator CC 2014 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Since receiving this message I have gone through other forum posts and have tried all (below) with no remedy.
Uninstalled using Windows Uninstall Program followed by Adobe Creative Cloud Cleaner Tool and reinstalled. (I’ve done this numerous times. I also removed any prior software versions (CS5) along with preceding software preferences.)
All of my OS drivers have been updated.
Monitor, Processor and GPU Drivers are updated. NOTE: I’m running an Intel Core i7 960 3.2GHz processor and an AMD Radeon HD 6700 Series GPU.
I’m running my workstation as an admin user, however created a shared user group so InDesign would open properly. (This was my other problem I was having up until a few hours ago.)
I have uninstalled and reinstalled both Verdana and Tahoma TTF fonts.
I am not running or have installed any 3rd party plug-ins.
I read a forum post that said you can get around this problem by creating a new admin account. I did and was able to open Illustrator under that profile; however I’m still unable to open it under my existing admin account. How can I get around this? There must be a way to get Illustrator to open in my current account.
Any help in this area would be greatly appreciated. I’m now on day No. 2 trying to get this solved.Hello Mylenium,
Is this what you need to determine what is causing Illustrator CC to crash upon opening the program?
Source
Adobe Illustrator CC 2014
Summary
Stopped working
Date
7/22/2014 1:00 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Illustrator.exe
Application Version: 18.0.0.18
Application Timestamp: 53880380
Fault Module Name: Illustrator.exe
Fault Module Version: 18.0.0.18
Fault Module Timestamp: 53880380
Exception Code: c0000005
Exception Offset: 0000000000f46822
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 6425
Additional Information 2: 64256d48db57d4bc137c25bbc699fc9d
Additional Information 3: 0bee
Additional Information 4: 0beeca970ec06b6ebcf9f095a19efea9
Extra information about the problem
Bucket ID: 37012370 -
Help
in this for 3 and a half hours now and really nervous bout it.
adobe photoshop cc 2014 crashes at startup /
solely photoshop : lightroom illustrator indesign okay /
GC driver up to date (nvidia 740M) /
windows 8 /
uninstalled software and reinstalled from creative cloud app /
disconnected profil creative cloud and reconnect /
moved preferences out /
I just have installed a fresh OS windows 8 and nothing but the adobe apps /
nothing solved /error report ready to send
(edit)
funny cannot send the image of the errors because i DO NOT have a photoshop working version !)
(did the screen copy, exported in jpeg srgb from illustrator)exported the error log from lightroom still not working as it seems like the file (it's a screenshot) is more than a 8mo size file !
i ignored i was using a 8k screen till now
please help
Cheers,
Arnaud. -
Adobe Illustrator CC crashes immediately upon startup.
Here is the Error Message I get when Illustrator CC crashes:
Adobe Illustrator CC has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
Here is the information from the Event Viewer:
Log Name: Application
Source: Application Error
Date: 27/12/2013 1:01:20 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Gateway-PC
Description:
Faulting application name: Illustrator.exe, version: 17.0.0.260, time stamp: 0x528213c9
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0xfb0
Faulting application start time: 0x01cf0325313b855c
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: unknown
Report Id: 8166a13d-6f18-11e3-a40c-f80f41143746
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-27T17:01:20.000000000Z" />
<EventRecordID>80074</EventRecordID>
<Channel>Application</Channel>
<Computer>Gateway-PC</Computer>
<Security />
</System>
<EventData>
<Data>Illustrator.exe</Data>
<Data>17.0.0.260</Data>
<Data>528213c9</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0000000000000000</Data>
<Data>fb0</Data>
<Data>01cf0325313b855c</Data>
<Data>C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\Illustrator.exe</Data>
<Data>unknown</Data>
<Data>8166a13d-6f18-11e3-a40c-f80f41143746</Data>
</EventData>
</Event>I can not even open illustrator at this time - crashes every time. I need to delete the auto-activation suitcase plugin.
See crash log:
Process: Adobe Illustrator [728]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.0.0 (18.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [177]
Responsible: Adobe Illustrator [728]
User ID: 501
Date/Time: 2014-07-09 14:59:36.996 -0500
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 0F24DF3E-90F1-583B-58A0-97FA560B1D14
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff5f3ffff0
VM Regions Near 0x7fff5f3ffff0:
MALLOC_NANO 0000658000000000-0000658000200000 [ 2048K] rw-/rwx SM=PRV
--> STACK GUARD 00007fff5bc00000-00007fff5f400000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
Stack 00007fff5f400000-00007fff5fc00000 [ 8192K] rw-/rwx SM=COW thread 0
Thread 0 Crashed:: Main Thread Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff8fe9dded __CFToUTF8 + 13
1 com.apple.CoreFoundation 0x00007fff8feb1659 CFStringEncodingUnicodeToBytes + 265
2 com.apple.CoreFoundation 0x00007fff8fe7fb82 __CFStringEncodeByteStream + 3426
3 com.apple.Foundation 0x00007fff8a346a41 -[NSString(NSStringOtherEncodings) getBytes:maxLength:usedLength:encoding:options:range:remainingRange:] + 241
4 com.apple.Foundation 0x00007fff8a4a10ba -[NSSimpleCString getBytes:maxLength:usedLength:encoding:options:range:remainingRange:] + 194
5 com.apple.Foundation 0x00007fff8a37c994 -[NSString(NSStringOtherEncodings) getCString:maxLength:encoding:] + 167
6 com.apple.Foundation 0x00007fff8a33283f NSClassFromString + 149
7 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf83e -[NSApplication(Override) beginModalOverride:] + 46
8 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
9 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
10 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
11 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
12 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
13 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
14 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
15 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
16 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
17 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
18 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
19 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
20 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
21 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
22 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
23 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
24 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
25 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
26 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
27 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
28 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
29 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
30 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
31 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
32 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
33 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
34 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
35 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
36 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
37 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
38 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
39 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
40 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
41 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
42 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
43 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
44 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
45 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
46 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
47 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
48 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
49 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
50 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
51 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
52 com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495 -
Adobe Illustrator CC 2014 Quit Unexpectedly (mac yosemite)
Hi
I don't use any 3rd party plugins, I've never used illustrator on this mac before. Here's the crash report;
What should i do? Thanks.
Process: Adobe Illustrator [1473]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [1473]
User ID: 501
Date/Time: 2015-02-22 12:50:37.451 +0200
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 69F40E1F-8E8A-52EC-C9A7-2238CE9EDDBF
Sleep/Wake UUID: C60BDA86-D616-44A3-967A-9E2B41CA3EBA
Time Awake Since Boot: 13000 seconds
Time Since Wake: 1700 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Dyld Error Message:
Symbol not found: _AMTRetrieveLibraryPath
Referenced from: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Expected in: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/amtlib.framework/Versions/A/amtlib
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld 0x00007fff66768075 dyld_fatal_error + 1
1 dyld 0x00007fff6676b241 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 180
2 libdyld.dylib 0x00007fff934af3ba dyld_stub_binder + 282
3 ??? 0x00000001015c0e00 0 + 4317777408
4 com.adobe.illustrator 0x0000000100719158 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1504584
5 com.adobe.illustrator 0x0000000100718921 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1502481
6 com.adobe.illustrator 0x00000001004743f6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4007846
7 com.adobe.illustrator 0x00000001005f964e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 326206
8 com.adobe.illustrator 0x00000001005f9296 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 325254
9 com.adobe.illustrator 0x0000000100472a7b boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4001323
10 com.adobe.illustrator 0x0000000100463c56 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940358
11 com.adobe.illustrator 0x0000000100003424 0x100000000 + 13348
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8b19322e kevent64 + 10
1 libdispatch.dylib 0x00007fff8dc0ea6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8b192946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff928a74a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8b192946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff928a74a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8b192946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff928a74a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8b192946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff928a74a1 start_wqthread + 13
Thread 6:
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007fff667a0288 rbx: 0x000000010d938040 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x00007fff667a03f0 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfeb50 rsp: 0x00007fff5fbfeb38
r8: 0x00007fff6678aaec r9: 0x0000000000000000 r10: 0x00007fff6678df56 r11: 0x00007fff667a03f0
r12: 0x000000010c8b1220 r13: 0x000000010167eb00 r14: 0x00007fff667a03f0 r15: 0x00007fff5fbff908
rip: 0x00007fff66768075 rfl: 0x0000000000000246 cr2: 0x00000001107ff000
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 3BatuBB,
Based on the error message, you could try to reinstall using the full three step way:
Uninstall (ticking the box to delete the preferences), run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Adobe Illustrator CC (2014) won't install
I've tried downloading the 30-day free trail of Illustrator to my computer about 6 times now. Each time, the process stops around 84% with the message of 'Installation Failed'. The failure summary is as follows:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s)
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 2147942750
ERROR: Failed to repair Microsoft Visual C++ 2012 Redistributable Package (x64). Please try repairing it by double clicking on the executable at "C:\Users\ANN-LO~1\AppData\Local\Temp\{CC14A0C7-0E3A-4B7F-8790-320E30BE54C1}\Illustrator_18_LS20_win64\Adobe Illustrator CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------
ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\ANN-LO~1\AppData\Local\Temp\{CC14A0C7-0E3A-4B7F-8790-320E30BE54C1}\Illustrator_18_LS20_win64\Adobe Illustrator CC 2014\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com
Why won't Illustrator install? I'm in a digital media class that uses this program regularly, so I'd like to have access to it without having to make my way back to the computer labs on campus.Hi novayamodel,
Please try the link for Exit code 6 troubleshooting:
Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
Thanks,
Nikhil Gupta -
Adobe Illustrator CC 2014 has stopped working when saving
Hi Guys,
I need some help, i'm having this problem when saving. I've tried updating to the newest software but its still doing the same thing.
This is the event log.
Faulting application name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Faulting module name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Exception code: 0xc0000005
Fault offset: 0x0000000000559efe
Faulting process ID: 0x157c
Faulting application start time: 0x01cfe90079cc4a12
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Report ID: 705bfb7e-550a-11e4-82bb-74d435e86436
Faulting package full name:
Faulting package-relative application ID:
I'm running windows 8.1 on a I7 with 16gigs of ram.
Thanks in Advance.denzal,
You may try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Adobe Illustrator CC (2014) wurde unerwartet beendet..
Hallo hab seit einigen Wochen ein Problem Mit Illustrator.
Wenn ich Illustrator starte kommt jedes mal eine Fehlermeldung. (siehe unten)
Mein Mac:
Fehlermeldung:
Process: Adobe Illustrator [8913]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [8913]
User ID: 501
Date/Time: 2015-04-17 17:48:49.973 +0200
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: 378FD90B-6CD0-B1F8-91EA-F6BB8C0E70E7
Sleep/Wake UUID: 5F5CF09A-E1DF-4051-9AD2-21366315B571
Time Awake Since Boot: 26000 seconds
Time Since Wake: 220 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000100000000-00000001015c0000 [ 21.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x00007fff8a68d172 strlen + 18
1 com.adobe.amtlib 0x00000001084f6462 0x1084df000 + 95330
2 com.adobe.amtlib 0x00000001084f57ba 0x1084df000 + 92090
3 com.adobe.amtlib 0x00000001084e1032 AMTObtainProductLicense + 430
4 com.adobe.illustrator 0x000000010045b158 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3904776
5 com.adobe.illustrator 0x000000010045cbf3 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3911587
6 com.adobe.illustrator 0x00000001004734f4 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4004004
7 com.adobe.illustrator 0x00000001004728fa boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4000938
8 com.adobe.illustrator 0x0000000100448cc9 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3829881
9 com.adobe.illustrator 0x00000001004729b5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4001125
10 com.adobe.illustrator 0x0000000100463c56 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940358
11 com.adobe.illustrator 0x0000000100003424 0x100000000 + 13348
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8c17022e kevent64 + 10
1 libdispatch.dylib 0x00007fff89856a6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8c16f946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8668f4a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8c16f946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8668f4a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8c16f946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8668f4a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8c16f946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8668f4a1 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000008 rbp: 0x00007fff5fbfec30 rsp: 0x00007fff5fbfec30
r8: 0x00007fff5fbfebd0 r9: 0x00007fff74008300 r10: 0x0000000000000000 r11: 0x0000000000000202
r12: 0x0000608000083a20 r13: 0x0000000000000002 r14: 0x00000001085ab908 r15: 0x000000010c812200
rip: 0x00007fff8a68d172 rfl: 0x0000000000010246 cr2: 0x0000000000000000
Logical CPU: 1
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x100000000 - 0x1015bffff +com.adobe.illustrator (18.1.1 - 18.1.1) <DCD84123-C6C3-3683-A34B-F925F9B66369> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
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0x10409e000 - 0x10626dfe7 +com.adobe.psl (AdobePSL 15.1.0.33439 - 15.1.0.33439) <23C5B14D-27F0-37E6-B0CD-4CA22F149998> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x106655000 - 0x106709fff +com.adobe.AdobeXMPCore (Adobe XMP Core 5.6 -c 14 - 79.156821) <02275E92-9933-37D7-94DD-95AECE4516E0> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x1067b5000 - 0x1068d4fff +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.6 -f 118 - 79.156821) <EA926212-514D-3061-AAD5-00DACC2967F6> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x106988000 - 0x106a32fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
0x106a5a000 - 0x106b9afe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
0x106c1a000 - 0x106d1cfef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
0x106d65000 - 0x106e94fff +com.winsoft.wrservices (WRServices 8.0.0 - 8.0.0) <3DDC40D0-BC6F-3758-B00A-E102E80D4F5F> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x106ef2000 - 0x10704cfff +com.adobe.linguistic.LinguisticManager (8.0.0 - 20256) <65F0E23D-218B-3365-890E-249E085586B0> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
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0x1070ac000 - 0x1070d0ff7 +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.8.0.33078 - 3.8.0.33078) <A0D182B0-E35A-32A9-BD39-20B0EDB511FB> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x1070f4000 - 0x1071b2fff +com.adobe.AdobeExtendScript (ExtendScript 4.5.5 - 4.5.5.32401) <98E48A52-A6EB-309D-B668-EE951E67823F> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x107202000 - 0x1072bbfff +com.adobe.JP2K (1.2.2 - 1.2.2.32945) <B2FE3A06-8DB4-3F6B-B53F-B4404406D345> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x107305000 - 0x107506fff +com.adobe.owl (AdobeOwl version 5.2.3 - 5.2.3) <9588F98E-2DB3-3AF0-9C3B-682242A817AF> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x10754b000 - 0x107cdbfff +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 11.0.0.33336) <F010F784-45A9-3CAD-9A1E-916E3DF79976> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x107d98000 - 0x107e9cfff +com.adobe.PDFPort (AdobePDFPort 2.1.0.33308 - 2.1.0.33308) <438573C1-0628-3FC8-9F49-C366A4C35FC3> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x107eaf000 - 0x107ed8ff7 +com.adobe.PDFSettings (AdobePDFSettings 1.04.0 - 1.4) <E07D101E-E47A-392A-8A44-005B49393DEC> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
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0x1084bf000 - 0x1084d8fff com.apple.carbonframeworktemplate (1.0 - 1.0) <04E0689C-DBC7-3BC4-B41D-BDFA55DBBE45> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x1084df000 - 0x1085defff +com.adobe.amtlib (8.0.0.122 - 8.0.0.122) <3793FBF6-1FED-357D-96EF-5C17B2F7A371> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x1085f1000 - 0x1085f7ff7 +com.adobe.boost_date_time.framework (8.0.0 - 8.0.0.0) <DFC96B10-6680-39CA-8713-4D1AB5AF4A4C> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
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0x7fff69aa2000 - 0x7fff69ad8837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff8369b000 - 0x7fff836afff7 com.apple.MultitouchSupport.framework (260.30 - 260.30) <28728A7D-E048-3B14-9932-839A87D381FE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff836b0000 - 0x7fff836b9ff7 libsystem_notify.dylib (133.1.1) <61147800-F320-3DAA-850C-BADF33855F29> /usr/lib/system/libsystem_notify.dylib
0x7fff836ba000 - 0x7fff836f5fff com.apple.QD (301 - 301) <C4D2AD03-B839-350A-AAF0-B4A08F8BED77> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
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0x7fff84004000 - 0x7fff84b45fff com.apple.AppKit (6.9 - 1343.14) <1732C412-257B-340E-8863-B8162D4EB2E2> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff84b4d000 - 0x7fff84b88fff com.apple.Symbolication (1.4 - 56045) <D64571B1-4483-3FE2-BD67-A91360F79727> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x7fff84cb3000 - 0x7fff84d29fe7 libcorecrypto.dylib (233.1.2) <E1789801-3985-3949-B736-6B3378873301> /usr/lib/system/libcorecrypto.dylib
0x7fff84fc1000 - 0x7fff84fc1fff com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <01E92F9F-EF29-3745-8631-AEA692F7F29C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x7fff84fc2000 - 0x7fff84fc3fff com.apple.TrustEvaluationAgent (2.0 - 25) <2D61A2C3-C83E-3A3F-8EC1-736DBEC250AB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x7fff84fc4000 - 0x7fff84fddff7 com.apple.CFOpenDirectory (10.10 - 187) <0ECA5D80-A045-3A2C-A60C-E1605F3AB6BD> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
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0x7fff906a0000 - 0x7fff90792fff libxml2.2.dylib (26) <B834E7C8-EC3E-3382-BC5A-DA38DC4D720C> /usr/lib/libxml2.2.dylib
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0x7fff908fb000 - 0x7fff90900ffb libheimdal-asn1.dylib (398.1.2) <F9463B34-AAF5-3488-AD0C-85937C81FC5E> /usr/lib/libheimdal-asn1.dylib
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0x7fff90cfd000 - 0x7fff90d18ff7 libCRFSuite.dylib (34) <D64842BE-7BD4-3D0C-9842-1D202F7C2A51> /usr/lib/libCRFSuite.dylib
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0x7fff90e80000 - 0x7fff90e9aff7 com.apple.Kerberos (3.0 - 1) <7760E0C2-A222-3709-B2A6-B692D900CEB1> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
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0x7fff91170000 - 0x7fff91171fff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff911d7000 - 0x7fff91211ffb com.apple.DebugSymbols (115 - 115) <6F03761D-7C3A-3C80-8031-AA1C1AD7C706> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x7fff9123e000 - 0x7fff912dddf7 com.apple.AppleJPEG (1.0 - 1) <9BB3D7DF-630A-3E1C-A124-12D6C4D0DE70> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
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0x7fff915c5000 - 0x7fff915f2fff com.apple.Accounts (113 - 113) <3145FCC2-D297-3DD1-B74B-9E7DBB0EE33C> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x7fff915f3000 - 0x7fff91705ff7 libvDSP.dylib (512) <DD5517F5-F7F7-3AA1-B6FA-CD98DBC3C651> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x7fff91706000 - 0x7fff91723ffb libresolv.9.dylib (57) <26B38E61-298A-3C3A-82C1-3B5E98AD5E29> /usr/lib/libresolv.9.dylib
0x7fff91724000 - 0x7fff91765fff libGLU.dylib (11.0.7) <8037342E-1ECD-385F-B4C3-545CE97B76AE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
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0x7fff91a54000 - 0x7fff91a5bfff com.apple.NetFS (6.0 - 4.0) <1581D25F-CC07-39B0-90E8-5D4F3CF84EBA> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff91a5c000 - 0x7fff91adefff com.apple.PerformanceAnalysis (1.0 - 1) <2FC0F303-B672-3E64-A978-AB78EAD98395> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 13030
thread_create: 3
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=351.4M resident=230.5M(66%) swapped_out_or_unallocated=120.9M(34%)
Writable regions: Total=70.5M written=9320K(13%) resident=11.1M(16%) swapped_out=0K(0%) unallocated=59.4M(84%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 144K
CoreServices 16K
Kernel Alloc Once 8K
MALLOC 48.4MIst es möglich unter eine andere Benutzerprofil zu testen? Wenn nicht, kann es sein, dass Löschen von den Voreinstellungen in Illustrator hilft - in diesem Fall werden alle benutzerdefinierte Einstellungen in Illustrator annulliert:
Adobe Illustrator * Festlegen von Voreinstellungen -
Adobe Illustrator CC 2014 - Custom Crop Marks?
Hello all,
I've been looking for a solution to this problem for some time now, and am hoping to find help here!!
Adobe Illustrator CC 2014 - want to be able to customize how crop marks are created through Object>Create Trim Marks. Does anyone know of any plugins that could achieve this? Manually shrinking and shifting the crop marks takes too much time...
Thanks in advance to any contributors!I know of no plugins for this.
The fastest way we found was to use Libraries.
1. Make one set of trim marks and save it in the library.
2. On a new document, make a box the trim size of your doc.
3. Snap guides to the 4 edges of the box.
4. Drag out the crop marks (double, triple, with registration marks, or whatever you created in your original Library item).
5. Snap each of four mark sets to the guide corners.
Voila. -
Adobe Illustrator CC 2014 crashes on start Windows 8
Hello,
I can't start Adobe Illustrator CC 2014.
When it shows "initialising" there is the program-window building up (only white screen) but then it crashes down (showing that the programm does not work anymore :/ )...
I allready tried all advises in this forum and others, but nothing worked (the Verdana/Tahoma issue and so on....).
Is there a way to solve the Problem?
Please excuse my bad english.
Thanks a lot!Interestingly, my problem was only fixed for 2 days, but doing this fixed it. I removed everything relating to Wacom (drivers, etc.):
Issue | Illustrator CC crashes at launch
Users have reported that Illustrator crashes during or after launch. Specifically, using an input device (for example, a mouse, stylus, tablet device, or others) soon after you start Illustrator CC causes the application to crash immediately.
Cause | Outdated device drivers:
This error occurs due to outdated Wacom device drivers on your computer. Updating the drivers (or uninstalling old or unused device drivers) fixes this issue. This issue can occur even if you do not have any Wacom device currently attached to your computer.
Solution 1: Update Wacom device drivers
Uninstall your current Wacom device drivers. See your Wacom product documentation, for information on how to uninstall the device drivers.
(Recommended for Mac users) If available on your computer, delete the file WacomMultiTouch.framework. To check for and delete the file:
In a new Finder window, click Go > Go to Folder > type /Library/Frameworks > click Go.
In the opened folder, check for a file named WacomMultiTouch.framework. If the file exists, delete it.
Visit the Wacom support site, and reinstall the latest Wacom device drivers for your computer.
Solution 2: Uninstall Wacom device drivers
If you are not using a Wacom device, uninstall the drivers associated with the device, and then launch Illustrator -
Adobe Illustrator CC 2014 quit unexpectedly.
Just updated to the latest Adobe Illustrator CC, today, 10/6/14 through Creative Cloud. I am using a MacBook Pro 2011, and OS 10.8.5. After updating several Adobe apps, and attempting to launch Illustrator, I received the message, "Adobe Illustrator CC 2014 quit unexpectedly." Read through some forums. Tried to locate and remove the following files per forum recommendations: IdealFileFormat.aip and wacexportfile.aip. I could not even locate these files on my computer, even with a spotlight search.
I uninstalled Adobe Illustrator (including the preferences), and re-installed the application. This did not solve the problem.
This "bug" is putting a major wrench in my production schedule. PLEASE HELP!Miller,
If you use Suitcase Fusion 5 as your font manager and its plugin for Illustrator CC 2014, open Suitcase and disable that plugin, until the issue is fixed, see below.
Our other forum staff friend Raghuveer has stated this:
This AI CC 2014 crash on launch is a known issue with Suitcase Fusion 5. This needs to be fixed from the Extensis.
WORKAROUND:
Remove Suite case Fusion plug-in ExtensisFontManagementAICC2014.aip from your Plug-ins/Extensions folder from the AI CC 2014 install location.
The Illustrator team had already updated Extensis about this crash. At this point of time we do not have the release date of Extensis available.
The statement is in post #6 in this thread:
https://forums.adobe.com/thread/1594495 -
Hi,
I found different answers what to do, but nothing helped me.
I moved plug ins into different folders, opened up all security for illustrator read/write, reinstalled illustrator,
And found the same error message to somebody's problem, but no answer that helped. I found this guy with the same problem has the same user ID like myself. Normal?
0000000100000000-00000001014ca000 [ 20.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thanks
DanielNobody who has the same problem or who can help me?
Keiner, der die gleichen Probleme hat und mir helfen kann? -
How do I Opening an OLD Freehand file in Adobe Illustrator CC 2014?
How do I Opening an OLD Freehand file in Adobe Illustrator CC 2014?
Use the FH Import interface plugin by tensai.co.uk
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How can I access Kuler panel and Italian Restaurant theme in Adobe Illustrator CC 2014.1.1
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Adobe Illustrator cc 2014 unexpectedty
adobe Illustrator cc 2014 unexpectedly
Click Reopen to open the application again. This report will be sent to Apple automatically.Hi,
Can you please provide a little more info regarding this crash. What the crash log displays (in most of the cases it is "Thread 0" which has crashed), can you please paste the Thread 0 displayed in the crash log ?
With Best Regards,
Raghuveer
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