"Adobe Illustrator CC has stopped working" - Windows 7 64bit

I have been struggling with this for weeks.
After reinstalling multiple times, uninstalling Wacom drivers, etc. -- tracked it down to a plugin.
The newest update for AI CC is not compatible with the Silhouette Studio plugin.
Posting this in case it proves helpful to others.
Not a happy camper over lost time and productivity, but fortunately I had my CS5 disks.

Do you have a Silhouette cutter? If so, that is the problem. I've tried every troubleshooting & finally know now that is it. If you have Windows, go to C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Plug-ins (Computer, then program files, adobe, adobe illustrator CC, plug ins. Delete the plug in that says scp_cc7
Then reopen adobe illustrator.

Similar Messages

Everytime I open Adobe Illustrator CC it says ''Adobe Illustrator CC has stopped working.''

Everytime I open Adobe Illustrator CC it says ''Adobe Illustrator CC has stopped working.''

Hi Joshh,
Can you share the crash dump with me.
The steps to get the crash dump file are:
Open the “Task Manager” when the Adobe Illustrator CC crash window is displayed.
In the Task Manager window right-click on the name/string “Adobe Illustrator CC” and select the option “Create Dump File” in the context menu
It will display a dialog which says that it will create a file “Illustrato.dmp” in your “Temp” folder. Click on OK to create this. Wait for the action to get this completed.
Once the above file gets completed you can have this file by typing “%temp%” in your “Run” window (press “window button + r” on the keyboard). On clicking the enter key the TEMP folder can be opened.
Look there for the file name “Illustrator.dmp” and share it with [email protected] using dropbox.
With Best Regards,
Raghuveer

Adobe Illustrator CC has stopped working. Please enable Verdana font(s) and relaunch Illustrator?

What do i do when a warning box says: Adobe Illustrator CC has stopped working. Please enable Verdana font(s) and relaunch Illustrator?

Laust,
I just managed to find these threads, see especially post #22 in the former, which solves a really subtle variation of it:
"Verdana missing" bug in illustrator CC on Mac
Can't open Illustrator CC. Dialogue box appears with " Adobe illustrator has stopped working. Please enable Verdana font(s) and relaunch illustrator.

Adobe illustrator cs6 has stopped working

adobe illustrator cs6 has stopped working please give me solution for this error

You need to provide system information and other details.
Mylenium

Adobe Illustrator CS6 has stopped working on Windows 7

I've seen a few posts about this and I stall haven't seen it stop or a fix that works.
I use Illustrator any length of time (up and running just a few minutes till up for weeks on end) and as soon as I quit (either by File -> Exit, the X in the corner or Alt -> F4) it closes panels and after a bit pops up that "Adobe Illustrator CS6 has stoppped working. Microsoft is looking for a solution to this problem."
It saves the recently opened files. All settings seem to save as I don't need to reset them. But of course its worrisome.
Note:
Everything has been unisnstalled and reinstalled 3 times.
All permissions have always looked okay.
I have tried running it as Administrator and still have had it happen
Illustrator has been the only program of all the ones installed to have this issue.
Are there any fixes I've missed? I'm a cloud client so have expected a patch for a while now to come out fixing this, as I've updated Illustrator a few times since starting using CS6.
In looking in logs the constistent error has been:
Faulting application name: Illustrator.exe, version: 16.2.0.723, time stamp: 0x50bb3ee0
Faulting module name: QtCore4.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ffd8608
Exception code: 0xc0000005
Fault offset: 0x000000005b8bb260
Faulting process id: 0x2300
Faulting application start time: 0x01cddd4fcd1f94e0
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: QtCore4.dll
Report Id: 1dbace71-4943-11e2-ac54-d4bed9d5ae3c

Do you have any other suggestions of other things to look at/try?
Edit: as a note, both Illustrator CS6 64bit and 32bit do this.
And both have same error:
Faulting application name: Illustrator.exe, version: 16.2.0.723, time stamp: 0x50bb3ee0
Faulting module name: QtCore4.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ffd8608
Exception code: 0xc0000005
Fault offset: 0x0000000077e4b260
Faulting process id: 0xbc0
Faulting application start time: 0x01cddf99e30b81dd
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: QtCore4.dll
Report Id: a65a3986-4dec-11e2-ac37-d4bed9d5ae3c
Faulting application name: Illustrator.exe, version: 16.2.0.723, time stamp: 0x50bb3c14
Faulting module name: QtCore4.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ffa7c8c
Exception code: 0xc0000005
Fault offset: 0x77628ab0
Faulting process id: 0x27fc
Faulting application start time: 0x01cde1fc710ff859
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS6\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: QtCore4.dll
Report Id: f127cdfa-4def-11e2-ac37-d4bed9d5ae3c

Error: Adobe Photoshop CS5 has stopped working (Windows 7)

Photoshop started throwing this error message yesterday out of the blue, I've no idea what, if anything, on my computer has changed to cause it to happen - it's been working uninterrupted for over a year.
I've tried a few things mentioned in other posts and on other forums (removing possible problem fonts, renaming plugins) but my problem seems to be slightly different - Photoshop crashes as soon as it's finished loading, not when opening a file or an image, so I can't get into any menus to disable OpenGL, filters, or change any settings.
That also means that I can't deactivate Photoshop, and I can't uninstall it because Adobe Application Manager throws the same error. Illustrator CS5 now also throws the same error when I start it.
The event log error for Adobe Photoshop is;
Faulting application name: Photoshop.exe, version: 12.0.4.0, time stamp: 0x4d9d8cbc
Faulting module name: amtlib.dll, version: 3.0.0.64, time stamp: 0x4b600781
Exception code: 0xc0000417
Fault offset: 0x0007c696
Faulting process id: 0x1acc
Faulting application start time: 0x01cfc82200ce8c71
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS5\amtlib.dll
Report Id: 428029d6-3415-11e4-bf71-9cb70d00e8b9
The event log error for Adobe Illustrator is;
Faulting application name: Illustrator.exe, version: 15.0.0.399, time stamp: 0x4bad3bbf
Faulting module name: amtlib.dll, version: 3.0.0.64, time stamp: 0x4b600781
Exception code: 0xc0000417
Fault offset: 0x0007c696
Faulting process id: 0x1428
Faulting application start time: 0x01cfc82638156214
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\amtlib.dll
Report Id: 9534df09-3419-11e4-bf71-9cb70d00e8b9
The event log error for Adobe Application Manager (when trying to uninstall) is;
Faulting application name: PDApp.exe, version: 1.0.175.0, time stamp: 0x4b91830a
Faulting module name: adobe_oobelib.dll, version: 1.0.0.65, time stamp: 0x4b866450
Exception code: 0xc0000417
Fault offset: 0x00043dea
Faulting process id: 0x1ff0
Faulting application start time: 0x01cfc825396b0755
Faulting application path: C:\Program Files\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe
Faulting module path: C:\Program Files\Common Files\Adobe\OOBE\PDApp\LWA\adobe_oobelib.dll
Report Id: 80a5dc63-3418-11e4-bf71-9cb70d00e8b9
I'm hoping to stop short of having to reinstall windows, that's looking like the only solution at the moment. Any help would be greatly appreciated!

DXDiag information;
System Information
Timeofthisreport:9/4/2014,11:48:55
Machinename:ID_45863
OperatingSystem:Windows7Enterprise32-bit(6.1,Build7601)ServicePack1(7601.win7sp1_gdr.14030 3-2144)
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{335AA36E-7884-43A4-9C91-7F87FAF3E37E}:Format(In/Out)=(IMC4,YUY2)Frames(Prev/Fwd/Back)=(0, 0,0)Caps=VideoProcess_YUV2RGBVideoProcess_StretchXVideoProcess_StretchYVideoProcess_AlphaB lendDeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}:Format(In/Out)=(IMC4,YUY2)Frames(Prev/Fwd/Back)=(0, 0,0)Caps=VideoProcess_YUV2RGBVideoProcess_StretchXVideoProcess_StretchYVideoProcess_AlphaB lend
D3D9Overlay:Supported
DXVA-HD:Supported
DDrawStatus:Enabled
D3DStatus:Enabled
AGPStatus:Enabled

Adobe Illustrator CS6 has stopped working (random)

I have a problem with Adobe CS6 Illustrator both 32 and 64 bit has this error. It keeps crashing randomly and i get the message Adobe Illustrator has stopped working.
All updates are installed for illustrator.
System specs:
Core i5 2500K
8GB DDR3
Radeon HD6450 512MB
Windows 7 Professional SP1 + all updates
I already reinstalled the whole system but it wont help.
Does anyone know what to do?
Details of windows error log:
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2013-04-11T08:08:39.000000000Z
EventRecordID
6336
Channel
Application
Computer
WS-STUDIO2.mrpresent.local
Security
EventData
Illustrator.exe
16.0.3.691
50bb31df
dvaui.dll
6.0.0.0
509ac3fb
c0000005
0000000000175411
1360
01ce3676fa872485
C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\dvaui.dll
042ca9ac-a27f-11e2-a351-b4b52fb90bc3

Hi,
If you are sure that there is no permission issue than i will suggest you to contact Adobe support.
They will check your log file to find the exact reason for this error. Here is the link below for Adobe support.
http://www.adobe.com/support/chat/ivrchat.html
OR
http://www.adobe.com/company/contact.html

Creative Cloud Illustrator & Photoshop 'has stopped working' - 'windows is checking for a solution..

Hello,
Up until recently, Photoshop & Illustrator stopped working. When I would open the program it would begin to load and then come up with the message ' Adobe Photoshop has stopped working'
After which there would be another message ' Windows is checking for solution to the problem'
and then finally ' A problem caused the program to stop working correctly, windows will lose the program and notify you if a solution is available.'
Indesign on startup seems to load normally and is fine.
Do help, time is of the essence.
Thank you,
Tanya
[email protected]

This is the simplest fix, if you're still having a problem with it. I had the same problem, am running Windows 8.1. Just be sure to reboot after you copy the dll (dynamic link library) file indicated.
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
Let me know if you have a problem.

Adobe InDesign CC has stopped working windows 8

I updated Indesign CC, as prompted, and have ran into the following problem:
Source
Adobe InDesign CC
Summary
Stopped working
Date
12/18/2013 12:45 PM
Status
Report sent
Description
Faulting Application Path:    C:\Program Files\Adobe\Adobe InDesign CC (64 bit)\InDesign.exe
Problem signature
Problem Event Name:    APPCRASH
Application Name:    InDesign.exe
Application Version:    9.1.0.33
Application Timestamp:    51f6923a
Fault Module Name:    SETTINGSINCLOUD.APLN
Fault Module Version:    9.1.0.33
Fault Module Timestamp:    51f696c0
Exception Code:    c0000005
Exception Offset:    000000000002a90a
OS Version:    6.3.9600.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    bc99
Additional Information 2:    bc9915e80cab101fccbb74842ffce44c
Additional Information 3:    e51a
Additional Information 4:    e51a630f1f1e650aa3f48d7f5705ee0c
Extra information about the problem
Bucket ID:    f40b10f0001fd272a5ce204d89a3a95a (125314347)
I've checked my other CC progams and there is no problem with them.

This is weird. I re-built my PC a couple of weeks ago and re-installed all the Adobe CC products that I use. Before that, I always found the InDesign defaults file with no trouble. However, now it is nowhere to be found. The path you give in Replace your Preferences doesn't exist. There isn't even an 'appdata' folder. I have searched the whole of the drive and found neither appdata nor InDesign defaults. I have launched Id many times since the re-build, but the path has not been created. Could appdata be hidden? If so, how do I reveal it? All help appreciated.

' Adobe Illustrator CC has stopped working'

- following initial download this message comes up when i open it, anybody know how to solve this problem.

Hi,
Please share the crash dump file “Illustrator.dmp” with us. The steps to create the dump file are:
Open the “Task Manager” when the Adobe Illustrator CC crash window (the dialog in the above Open Task Manager. snapshot) is displayed.
In the Task Manager window right-click on the name/string “Adobe Illustrator CC” and select the option “Create Dump File” in the context menu
It will display that this command will create a file “Illustrato.dmp” in your “Temp” folder. Click on OK to create this. Wait for the action to get this completed.
Once the above file gets completed you can have this file by typing “%temp%” in your “Run” window (press “window button + r” on the keyboard). On clicking the enter key the TEMP folder can be opened.
Look there for the file name “Illustrator.dmp” and share it with me [email protected] using dropbox.
Thanks & Regards,
Raghuveer

Adobe Illustrator Cs6 has stopped working . A problem caused the program to stop working correctly,windows will close the program and notify you if a solution is avaible

what is the issue will cause this problem?

What is your Illustrator version? Windows version?
Anything in the Event Logs that would indicate the cause of the crash?

Illustrator CC crashes on start up with an error: "'Adobe Illustrator CC has stopped working.''

Alright, so I've tried everything.
I've uninstalled and re-installed, even using the Adobe Cleaner
I've tried placing the SSInfo file in the correct folder
My Wacom drivers are fully updated
I've ran as administrator
I've deleted the preference folders
This is the same problem I'm having with inDesign as well. Now, the programs only work when my computer is offline or I'm on another user account. And yes, my user account is an administrator account.
I really want this to work on my user account. I'm using a home system and my OS is Windows 8.1.
Can somebody please help me out?

Jimmy,
You may need to repair the user account.
This may be one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

Scanning problem - "Adobe Acrobat 9 has stopped working", Windows 7 OS

Hi all,
First post in the forum - Adobe has always come through for me before but I'm having problems that I can't solve by myself this time. When I try to scan documents into Adobe Acrobat 9 the scan completes (all the documents are drawn through) but when it attempts to progress to ask me whether there are any documents left to scan it crashes. There's no specific error message; Adobe just shuts itself down.
I'm using Windows 7 and an IR2800 Canon printer-scanner combo to scan the documents. I downloaded the latest driver for the scanner earlier from Canon's website and am at a complete loss as to what the problem might be.
I would very much appreciate any help rendered.
Regards,
Chris

Sorry, I'm a doofus! Sorted it out, was a problem with the Network Scangear (I had an old version)

Adobe illustrator cs6 has stop working

Hi,
I get this error every day when i work on illustrator cs6.
the illustrator close and crash.
any idea how to resolve this error?

Nobody can tell you anything without proper system info or other technical details. This looks like a driver crash, so check your device manager.
Mylenium

Adobe Photoshop CS5 has stopped working

I have Windows 7 I just installed Adobe photoshop CS5 Extended. It starts fine but when I start to open a picture I get the message
Adobe Photoshop CS5 has stopped working windows will shut it down.
Any ideas of what the problem is.

Mylenium, why do you feel there is a need to run the first time as Administrator? Do you know of install failures that would leave files or registry entries with improper permissions? I've not been hearing of this behavior with the new versions; certainly Photoshop has known about Windows' UAC feature for quite a long time.
Rjleys, I suggest that you try (before opening an image) going into Edit - Preferences - Performance and disabling the [ ] Use OpenGL Drawing setting. Close and restart Photoshop after making this change.
If this works around the problem, you should update your video drivers from the web site of the manufacturer of your video card. It may be that the OpenGL operations Photoshop is trying to perform may be causing a fault in your drivers, resulting in an applilcation crash.
What kind of video card do you have?
Here are the links to the driver update pages for the two big video card makers:
ATI : http://www.amd.com/us/Pages/AMDHomePage.aspx
nVidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
-Noel

"Adobe Illustrator CC has stopped working" - Windows 7 64bit

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