Adobe Illustrator CC problem

When I attempt to open my trial version of Adobe Illustrator CC I get an appcrash error. I have the diagnostics. Any thoughts?

Moving this discussion to the Illustrator forum.
Wandasgirl I would recommend reviewing your installation logs for errors. Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files. You are welcome to post any errors you discover to this discussion.

Similar Messages

Adobe Illustrator crash problems

Hey everybody,
Having problems with Illustrator on my MBP. Had an older version for several months (pretty sure it was version 10). Worked OK except for some random crashes every now and again. Then crashes started happening more frequently until I could no longer open the program.
Removed version 10 and tried installing CS2 version of illustrator. Installs fine but I've never been able to open it. Crashes every time during launch. Have tried making a new user and installing it there. Same result. Deleted all Version Cue files I could find and reinstalled. Same result.
Have all the latest updates from Apple including Quicktime 7.1.2
Below is the first part of the crash log (not sure how much of it to copy in). Thanks for any help.
John
Date/Time: 2006-07-21 15:20:21.504 -0700
OS Version: 10.4.7 (Build 8J2135)
Report Version: 4
Command: Adobe Illustrator
Path: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Parent: WindowServer [367]
Rosetta: Yes
Version: 12.0.0 (12.0.0)
PID: 1523
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000007
Thread 0 Crashed:
0 <<00000000>> 0xb56a2f4f 0 + -1251332273
Thread 1:
0 com.adobe.illustrator 0xb81f326b strchr + 72
1 com.adobe.illustrator 0xb818ebf6 pthreadcondwait + 3114
2 com.adobe.illustrator 0xb812ae90 catchexception_raise_stateidentity + 320
3 com.adobe.illustrator 0xb812a3ba CallPPCFunctionAtAddressInt + 175496
4 com.adobe.illustrator 0xb812a2b1 CallPPCFunctionAtAddressInt + 175231
5 com.adobe.illustrator 0xb812af8e catchexception_raise_stateidentity + 574
6 com.adobe.illustrator 0xb81c438c pthread_create + 1124
Thread 2:
0 com.adobe.illustrator 0xb80f80af spinlockwrapper + 84855
1 com.adobe.illustrator 0xb81232a8 CallPPCFunctionAtAddressInt + 146550
2 com.adobe.illustrator 0xb8125d45 CallPPCFunctionAtAddressInt + 157459
3 com.adobe.illustrator 0xb809a35e 0xb8000000 + 631646
Thread 3:
0 com.adobe.illustrator 0xb80f7f5e spinlockwrapper + 84518
1 com.adobe.illustrator 0xb8111088 CallPPCFunctionAtAddressInt + 72278
2 com.adobe.illustrator 0xb808192e 0xb8000000 + 530734
3 com.adobe.illustrator 0xb807b116 0xb8000000 + 504086
4 com.adobe.illustrator 0xb808f47a 0xb8000000 + 586874
5 com.adobe.illustrator 0xb80e482c spinlockwrapper + 4852
Thread 4:
0 com.adobe.illustrator 0xb80f7eec spinlockwrapper + 84404
1 com.adobe.illustrator 0xb8110eb0 CallPPCFunctionAtAddressInt + 71806
2 com.adobe.illustrator 0xb808192e 0xb8000000 + 530734
3 com.adobe.illustrator 0xb807b116 0xb8000000 + 504086
4 com.adobe.illustrator 0xb808f47a 0xb8000000 + 586874
5 com.adobe.illustrator 0xb80e482c spinlockwrapper + 4852
Thread 5:
0 com.adobe.illustrator 0xb80f7eec spinlockwrapper + 84404
1 com.adobe.illustrator 0xb8110eb0 CallPPCFunctionAtAddressInt + 71806
2 com.adobe.illustrator 0xb808192e 0xb8000000 + 530734
3 com.adobe.illustrator 0xb807b116 0xb8000000 + 504086
4 com.adobe.illustrator 0xb808f47a 0xb8000000 + 586874
5 com.adobe.illustrator 0xb80e482c spinlockwrapper + 4852
Thread 0 crashed with i386 Thread State:
eax: 0x00000001 ebx: 0xb80e40d4 ecx:0x82001400 edx: 0xb500bbd4
edi: 0xb827c66c esi: 0xb827c648 ebp:0x8200d380 esp: 0xb7fffabc
ss: 0x0000002f efl: 0x00010293 eip:0xb56a2f4f cs: 0x00000027
ds: 0x0000002f es: 0x0000002f fs:0x00000000 gs: 0x00000037
MacBook Pro 2.0 GHz 1GB DDR2 SDRAM Mac OS X (10.4.7) Macintosh Color Classic

Hi Ken,
Thanks for the suggestion. I did as you said but could not find a process called "translated" in the activity monitor.
Were you having the same type of problem with Illustrator (crashing on startup)?
I should also say that I made another attempt at installing Illustrator CS2 after deleting every Adobe related file on my computer (including Photoshop CS which I had been using without issue).
This improved things a bit in that CS2 no longer crashes immediately as it starts up but instead makes it at least part of the way through the initialization process before crashing (can get it to go all the way through "updating fonts"). But it still never makes it all of the way through start up.
Also, since my last post I've tried opening it after Safe Booting and this doesn't work either (actually it doesn't even get as far as detailed above).
What do you all think? I'm thinking that a clean reinstall of the OS might be the only option left.
John
MacBook Pro 2.0 GHz 1GB DDR2 SDRAM Mac OS X (10.4.6) Macintosh Color Classic

Reinstalling Adobe Illustrator CS6 (Problem)

I used the trial version of Adobe Illustrator CS6 (mac), when it expired I erased the file. When I tried to reinstall it , it didn't work. I purchased the Adobe Creative Master Collection, and aI tried to install it again, but nothing happened. I need a solution because I just got the membership and I can not use the program. A window pops up and said the" the patch is not applicable for you. Please check updates on the help menu..."
I need help ASAP. Thank you

Run the Creative Suite Cleaner Tool, try again.
Mylenium

Drag and drop to Adobe Illustrator CS4 problem

Hi! It's about one week that I've got a problem with drag & drop images (and also other files) in Illustrator.
The problem is persistent for every kind of file and also when i drga&drop from Adobe Bridge i've got the same problem.
Please, someone has an idea about "why"?
There's in Illustrator an option or a setting that I can verify to solve this question?
Thank you in advance!

Ok, thank you:
- SO: Windows Vista (last Service pack / update)
- Ai CS4 rel. 14.0.0
- all file types... i.e. : if I drag&drop a .jpg file from desktop to AI... nothing! Also when I D&D an image from Bridge... All others programs work perfectly.
That's all... I've also verified parameters & C. and search on the web for a solution, but I've found nothing of relevant...

Problem with installing adobe illustrator cs6?

I am having trouble installing adobe illustrator cs6.When it gets to 2% it says "the setup encountered an error (37) during install. Please restart the machine and try again." I tried restarting my computer but it still shows that message.
Also at the beginning it said "Installer has detected that a machine restart may be pending.It is recommended that you quit the installer, restart and try again" and i clicked ignore and continue.
When i installed adobe photoshop cs6 last year it was successful.

follow these steps to clean your computer and reinstall, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Loading EMF and Conversion Problem from EMF to SVG in Adobe illustrator CC

Hello,
I have downloaded trial version of adobe illustrator CC.
I am importing .emf file into adobe illustrator CC. it loads an emf file properly with its content but my emf file contains some lines(--------) also..imported emf file doesn't show any line.
My main motive is convert this emf file into svg file. but as because my emf file is not imported properly, so as with SVG.
Ask one more important thing, why converted svg file from emf appears to be having different fonts and margins.
Kindly help

The problem is once I finished with the art, I deleted the template, and there's a big art board there and it's in the way, I don't want it to affect the size and dimensions of the channel art. I just need it to be 2560px by 1440px wide, is there any way I can save it exactly like that?
Not sure what you mean by "it's in the way."
The size of the artboard doesn't necessarily affect the "size of the art." (There are some workflow scenarios where the artboard size is recognized and utilized, but for the most part it is simply a 'passive' boundary.)
If your art is 2560px X 1440px, and you want the artboard to match, double-click the artboard tool and choose "Fit to Artwork Bounds" at the top of the preset menu.

I am facing problem with adobe illustrator cc in windows 8,it closes automatically after few secons,please help

I am facing problem with adobe illustrator cc in windows 8,it closes automatically after few secons,please help
[ link removed by moderator ]

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Problem with another application after install Adobe Illustrator CC 2014

Hello, I write you because we don't know how to fix this problem.
We've encountered a problem after install that software in our corporative computers, for some reason the default font of Lotus Notes changes after install Adobe Illustrator.
It changes Calibri font by The Times New Roman font. Those problems have been detected in the 100% percent of tests made. (Uninstalling Adobe and/or Lotus, installing the software in many PCs and suffer the same issue).
There is a compatibility problem between those programs ?
Thank you in advance for your help.

d,
I am afraid Illy is reluctant to recognize Calibri as a (proper high quality) font and therefore replaces it whenever she comes across it.
Have you had the same issue with the original CC or even earlier?

Ps CS6 Problem: Incorrect rendering of pasted Adobe Illustrator vector objects

Ps CS6 v13.0.1
OS X 10.6.8
Problem: Ps CS6 incorrectly renders vector objects pasted from Adobe Illustrator. CS5.1 does not exhibit the problem.
Below is screenshot of artwork in Illustrator and which is copied to clipboard, followed by screenshot of "Paste as Smart Object" in Ps CS5.1 then screenshot of same paste in CS6. "Paste as Pixels" gives identical good rendering in CS5.1 and poor rendering (gray pixels which should be pure white in this example) in CS6. This is repeatable with other artwork.
Several weeks ago there was a complaint in this forum that Photoshop CS6 poorly renders vector artwork that is pixel-aligned in Illustrator. The Adobe response was that Photoshop is correct. Strange that CS5.1 can render pasted vector artwork perfectly and only CS6 makes a mess.

What's the explanation for the following sequence?
1. Paste as Smart Object, at moment after pasting and before clicking the commit icon (no transform was made) in options bar. The object is rendered pixel-perfect.
2. After the commit. The object is poorly rendered with gray pixels which should be white.
3. Press Cmd+T for transform mode. The object is rendered pixel-perfect again.
4. After canceling transform mode, the object is poorly rendered again.

Is anybody having problems with Adobe Illustrator CS-5

Using Adobe Illustrator CS-5 the print option under the FILE window is no longer available.

Hi there, yes this is unusual. I have illustrator CS5 aswell however there is a print option on mine. What happens if you try using the print short cut? (Command 'p').
Is this a new problem or have you updated etc?

Many problems with my Mac since I downloaded Adobe Illustrator.

Hi,
I have had my MacBook Pro for almost two years. And have never experienced these problems. Here are the specs in case you would like to know.
- Mac OS X Version 10.7.5
- Processor 2.3 GHz Intel COre i5
- Memory 4 GB 1333 MHz ddR3
- I also use an external monitor (HdTV via HdMI cable)
- I have USB powered wireless speakers, and a USB Logitech mic attached as well via a 4 input USB hub (I keep all of these attached all the time because the cords drop below my desk and it is easier to leave them pluggled in.
- Also I have a wireless Apple Blutooth keyboard that I have setup an use
Here are all the idfferent problems I have been experiencing:
For some reason, ever since I downloaded and installed Adobe Illustrator CS6, my computer has been having the following problems.
Beeping constantly when I am in the program "finder"
When I leave my browser (chrome), my mac continuously types the letter "d". (Which I have experienced multiple times while typing this) [however it seems to work fine if I am typing while inside "chrome"
Cursor continues to flash no matter what program I am in
When I pull down a menu bar tab (regardless of what program), it highlights different buttons and flashes rapidly between them. (BUT I can still click the desired option without a problem)
When a type the letter "d" in a word, the letter seems to not register as quickly as other letters. For instance, when I type the word "idscussion" <-- that happens. But if I type it more slowly like this --> discussion: it works absolutely fine. Obviously this would be a problem because it is not my edsired typing s...p...e...e...d.
When I right click, a menu will show up but then go away immediately (in other words it will flash)
And I have checked for any crumbs under my keys but there is absolutely nothing because I have a keyboard cover that protects from things like that.
I'm not sure if Illustrator has anything to od with this problem. But the problem started the second after it was installed. Maybe it's just coincidential.
An dthank you so much! I know this is a lot so I am very grateful to anyone who can tackle this problem.
I have also googled for other people with a similair problem but all the solutions that were given have not worked. ie. unplugging my wireless mouse dongle.
Thanks so much!
Ben

*…when I try to update it times out and won't update my software.*
I assume you mean when running Software Update. If so, then you have network connection issues, and I recommend that you manually download the items SU lists from the Downloads link above and install them yourself.

Adobe Illustrator CS6 uninstalling after restart problem?

Hi im having a problem with Adobe Illustrator CS6
I have installed Adobe Illustrator CS6 which was fine no problems.
The problem occurs when i shut the computer down then restart it, the short cut to the programme does not work.
In Start > All Programmes the software has a blank file next to it, meaning its not there.
This is also the same for extension manager CS6, tool kit CS6, help CS6, bridge CS6and adobe reader XI.
I also have on my laptop Dreamweaver CS5.5 could this have an affect on the newer software, as this too comes with extension manager CS5.5, tool kit CS5.5, but the older versions?
My Laptop Spec is:-
Acer Aspire 5742Z
Windows7 Home Premium Service pack 1
Intel(r) Pentium(R) CPU P6100 @ 2.00GHz 2.00 GHz
RAM: 4.00GB
64-bit Operating System
I have Norton Internet Security.
This is also playing up and can be only accessed on the toolbar right hand corner of the screen. (i dont think norton is the problem with illustrator)
**In safe mode i am able to see the icons in the Start > All Programmes and able to click the files and the software load***
Any help on the matter is appreciated.
If anymore details are needed please ask.
Thanks
Eran

We need system information. After you run the cleaner tool, there is no need to uninstall anything, which won't work, anyway. that's the whole point of the tool. You simply reinstall the app.
Mylenium

Problems with copying between Adobe Illustrator and keynote

I have recently switched from Tiger to Snow Leopard. A lot of my keynote presentations have started acting up since. Many images that I copied from Adobe Illustrator (CS3) are reported as "missing" when I open the presentations. Also, some Adobe illustrator arrangements give keynote problems when I copy them into a presentation now. The problem here is that I can copy them into keynote but then I cannot duplicate them or copy-paste them again. If I save a presentation containing such images and try to open it after closing it, the same problem about "missing" images becomes apparent.
In comparing with other computers used by my colleagues I have established that this does not have anything to do with my computer. It turns out, any machine running Snow Leopard has these problems but any machine running Tiger or Leopard does not. The problem is present in both keynote 4.0.4 and 5.0.4.
In trying to narrow down the problem I found out the following. The problem is text box based. If I copy a text field (or an arrangement containing one of these) from illustrator into keynote and if that text field contains more than one line, and if that line break is mediated by the "shift-return" key combination, the problems I mentioned show up.
Does anyone have the same problems/know a solution? It is quite a major flaw for me, it essentially means I can dump all my old keynote presentations.
Cheers

Welcome to the discussions, thetwelfthman.
In copying these from Illustrator to Keynote, I'm assuming that they are pasting into Keynote as a PDF? Also, is there any difference between printing to a PDF then dragging that in and just copying/pasting into Keynote?

Adobe Illustrator CS5 groups problem.

I work under windows xp using Adobe Illustrator CS5, and the problem is that when I group a certain objects in an illustration and save that illustration as an *.ai file, then send it to a client that uses MAC the groups are getting jumbled up. The client even sent me a screenshots, and the groups are REALLY jumbled up.
Some objects that i originally grouped together are not in the same group any more, some objects from a certain group that, somehow became part of some other group.
I build my images on one layer with several sublayers.
Can building illustrations with every single group on a separate layer solve this problem? Am I missing something? This is the first time I encounter this kind of problem. Please help.

I don't ever recall this occurring but it sounds like a corruption to me. But I do not know if is on your end or your clients end.
I use a mac and am will to open your file and send you screen shots so you can compare, if I open it fine then the problem is probably with your client?
But they might not like to here this.
You can also try sending them a pdf or a .ps file they can open the .ps file directly in AI without distilling it.

Problem with reinstalling Adobe Illustrator CS4 on new pc

Using a new PC with Windows 7. Upon reinstalling and inputting serial number, prompt appears..."We looked inthe default locations for qualifying products installed on this machine but none found. You may verify upgrade eligibility now by completing fields to the right." Choices given do not include Adobe Illustrator CS4. What next? I appreciate the help.

I have a disc in the same box that says CS3. I thought that was an older version. Should I try installing that disc first? It seems to have a different serial number. Thanks so much for your help. I appreciate it.
Date: Mon, 3 Sep 2012 15:25:41 -0600
From: [email protected]
To: [email protected]
Subject: problem with reinstalling Adobe Illustrator CS4 on new pc
    Re: problem with reinstalling Adobe Illustrator CS4 on new pc
    created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
It is looking for the qualifying product which entitles you to use the Illustrator CS4 update. Did you have an older version of Illustrator which upgraded from?
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4670448#4670448
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4670448#4670448. In the Actions box on the right, click the Stop Email Notifications link.
     Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Adobe Illustrator CC problem

Similar Messages

Maybe you are looking for