Adobe Illustrator close in Mac

Hi, guys.
I have installed in my work, on  my Mac, the Adobe Illustrator. But ever I try save everything, the Illustrator show me this message: Unkown error occurred.
I used Illustrator in portuguese. Grateful now to any help.
The error is attached.

jaclinton,
Unless someone presents a brighter suggestion, you may try the list:
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Similar Messages

  • Trying to print separation to pdf in Adobe Illustrator CS5 using Mac OS 10.6.7

    Is it possible to print separations to pdf in Adobe Illustrator CS5 using Mac OS 10.6.7. Can't seem to make it work. Help.

    You should be able to input any size you want into both fields. If not reinstall acrobat or manually assign a correct PPD. System Preferences >>Print & Fax >> Adobe PDF >> Options >> Driver

  • I am unable to install Adobe Illustrator to my MAC. What could be wrong?

    I am unable to install Adobe Illustrator to my MAC. Not sure why it's not downloading.

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Problems Installing Adobe Illustrator CS4 on Mac OS X Yosemite

    Hi all,
    When trying to install Illustrator CS4 on Mac OS X Yosemite, I receive an error: "required resources are missing."
    Previously, I had problems using Illustrator CS4 when I upgraded to Yosemite, due to an error with the plugin "photoshopimport.aip." I had attempted to uninstall Illustrator, but the uninstall also gave me errors.  I ultimately used the CC Cleaner Tool to remove Illustrator.
    Now, however, I can't reinstall Illustrator CS4 either!  I use the version provided on Adobe's website, so it's not a problem with a physical DVD.
    Any ideas for potential solutions?  Many thanks!

    I don't have an Adobe installation log, and it's not hidden either.  I tried installing Illustrator CS4 again, and I noticed that the install fails while ~80% through an "initializing" step.  So, it fails before it even starts to generate an install log!  I re-downloaded it and had the same error.
    I did notice that I have some errors in the Adobe CC Cleaner Tool when I was removing Illustrator CS4.  If you look at my first post, I couldn't use it, or uninstall it, so I simply used the Cleaner Tool to remove it.  There are some errors in the Cleaner Tool log, such as this one:
    2014-11-02 15:11:19.319 Adobe Creative Cloud Cleaner Tool[1573:8801317] The following session will be removed: bf2f18d647916c8449e4a221e4609a2
    2014-11-02 15:11:19.324 Adobe Creative Cloud Cleaner Tool[1573:8801317] Deleting the payload: {78F4C3FA-BE2D-4392-A98A-68A3498E3E94} from the table ribs_payload and other associated tables for payloads
    2014-11-02 15:11:19.324 Adobe Creative Cloud Cleaner Tool[1573:8801317] ERROR: Cannot delete the payload due to constraint: {78F4C3FA-BE2D-4392-A98A-68A3498E3E94}
    To make things worse, Adobe Support Advisor has been discontinued, which could interpret errors contained in Adobe logs. 
    I contacted Adobe support via chat, and they simply told me that Illustrator CS4 was not supported for Yosemite, and did not offer any further help or information...
    Any other ideas?  Or am I simply stuck??
    Thanks for all of your advice!

  • Are there any differences between using Adobe Illustrator on a MAC and on a PC?

    Hello,
    I'm about go enroll in a class specialized for teaching Adobe Illustrator in order to be able to use the program at work.  The company that I work at uses Macintosh computers to deal with clerical work and everything, so I would like to know if there are any differences between using Adobe Ilustrator on a MAC and on a PC.  The school that offers training teaches two types of classes, where one uses Illustrator on a MAC, and the other one on a PC.  The PC class is able to have an earlier start date, which is why I'm sort of leaning towards choosing that class as I need to be able to use the software as soon as possible, but if there are main differences between the interface that will affect my knowledge of using Illustrator on a MAC after I take the class with Windows systems, then I will most likely be waiting for the class teaching in MAC systems.
    Thanks in advance for the help!
    Oh and another suggestion- should I take the Illustrator class in CS6 or CS5?

    Reading through the CS5 vs CS6 performance thread, the Mac version seems to have worse performance than Windows version.  From a starter's perspective the differences would most likely never be realized.  It will take some time to see differences between even CS5 and CS6 other than the visual aspect of course.
    Definitely take the CS6 versionso you can say you have it.  CS5 is my preferred version, CS6 is garbage with the bugs it has for the type of work I use it for.

  • Adobe illustrator close

    hi everybody when i lanuch adobe illustrator cs4 ibm quad machine then its open and then close immediately i dont know what its happening due to virus or even not give any error and how to resolve it iam working in advertising firm and its difficult and time consuming to install and reinstall adobe photoshop working no problem is there any short way to resolve this issue thanks advance

    Reset the adobe illustrator preferences.
    Prior to booting illustrator, Hold Alt-Crtl-Shift on a PC to reset the preferences to the factory defaults. You will be prompted asking if you wish to reset your preferences, choose yes.
    If that does not fix your problem. try holding down shift immediately after booting illustrator, this will start without plug ins and the startup file. This will tell you if you have a corrupt file. You may need to replace one of your startup files.

  • Can't find "Libraries" under Windows drop down menu in Adobe Illustrator CC on Mac?

    I was searching forums to solve my issue (as stated in the subject) but could not figure out why I am unable to see "libraries" on my freshly updated Illustrator CC w/ Creative Cloud. I am attempting to use an image captured in Adobe Shape but am unable to because the windows drop-down menu does not show libraries.
    I was wondering if anyone was ever able to help someone solve there issues with this? Any help would be much appreciated.

    Hi simonkirk2012,
    You need to install Illustrator CC2014 which is version 18. You can log off from creative cloud Desktop app and login back and check do you have any option to install AI CC2014. Also please check your operating system meets the requirements for CC2014 version.
    System requirements | Illustrator
    Regards,
    Nikhil Gupta

  • I have Windows 7, and I am being told that it does not support the newest Ai Illustrator, Are there any other alternate routes I can take to get adobe illustrator and photoshop on my computer? Perhaps an earlier version? Thanks! ~

    I have Windows 7, and I am being told that it does not support the newest Ai Illustrator, Are there any other alternate routes I can take to get adobe illustrator and photoshop on my computer? Perhaps an earlier version? Thanks! ~

    houseofrest,
    According to this page, you can use it for CC:
    Adobe Illustrator CC for Mac, Windows, PC - Tech specs
    Or you can buy CS6:
    http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-illustrator.html

  • Pasting from Microsoft Word into Adobe Illustrator...problem

    Hello gang, I'm a professional comic book letterer and I recently decided to upgrade from using TextEdit to using Microsoft Word for all of my script copy pasting that I have to do.
    In TextEdit when I copy a page from a comic script it will then paste into Adobe Illustrator beautifully. Retains line breaks and formatting really well (doesn't remember bolds or italics, but oh well). However, when I paste from the Word version of the same script, all the line breaks disapear, leaving me with a big square block of text, making it hard for me to easily find dialogue to use on the page.
    Does anyone have a solution for this? Is this a known issue with Word? I can't seem to find anything about it on the net.
    I'm using Word 11 for Mac version 14.2.1 I think it is and Adobe Illustrator CS3 for Mac.
    Running Snow Leopard on a MacBook Pro for what that's worth. Verion 10.6.8
    thanks,
    -- J

    When I tried to place a 12 pages Word doc in Illustrator CS5, the same way told by John_Danek, I could see a small + sign on the bottom right corner of the text box. If you double click that text box, you can see page 2 of the doc. Similarly, you can view all the pages of your Word doc in Illie.
    OR
    If save your content in a PDF and then place the PDF in Illustrtaor. This will help you retain formatting as well as will allow you selecting page numbers of your document you want to place.

  • Cheap alternative to Adobe Illustrator?

    I would like to have adobe illustrator for my mac, but I would not like to pay almost $700 for it. I was wondering if anyone knows a Mac App Store app or any other software that is cheaper.
    Thanks

    OK, no idea if these are cheap here, but...
    http://www.bohemiancoding.com/sketch/
    http://www.mapdiva.com/artboard/
    No idea if these free ones works in 10.8...
    http://inkscape.org/download/
    http://raphaelbost.free.fr/DrawBerry.html

  • Adobe Illustrator Trial download failure

    I am trying to download a trial of Adobe Illustrator for my Mac. I follow the instructions and download the adobe creative cloud installer, but nothing happens after the creative cloud installer is downloaded

    jonesras,
    You may also try a chat here (they have just opened after the weekend):
    Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Adobe Illustrator Logo

    I have adobe illustrator on my mac and I am trying to upload a logo from my computer onto a design contest on 99 designs but the picture is being uploaded very blurry and grainy and the edges of the colors are not the same. I am sure its just a problem with my saving settings but I have looked everywhere and I cant find a solutions I have looked into RGB COLORS AND CMYK AND the different formats like png. and jpg but I am still not having success. Can somebody give me like a screenshot or a very detailed way to fix this problem and change the settings. I want it to transfer the exact way it looks in Adobe

    Beth,
    The right way depends entirely on the specific way the logos are (to be) uploaded.
    There ought to be some information about requirements and/or formats and sizes used on the upload site.

  • Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1  - which is what introduced the bugs.

    Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1  - which is what introduced the bugs.
    The only thing that I can think of that might be causing the issues that I have a Mac Mini on Mavericks.
    Dave

    Hi
    I have discovered that my question above is a non-question. A user triggered by looking at the below article about Illustrator 2014 cc 17.0.2
    http://helpx.adobe.com/illustrator/release-note/illustrator-17-0-2-release-notes.html 
    He had recently upgraded from wht we now know is 18.0 to 18.1 which is the latest version. He read the above artic
    le and supposed that it was a bug fix release for his version - because the v17 ov18 number is not often displayed. It is usually just 2014 CC.
    I have asked him to post a bug report about Adobe Illustrator CC 2014.1
    Dave

  • Hi, I have a MAC (version 10.10.2) and installed Creative Suite one year ago. Now I want to open the Illustrator, but it does not work. It says I should install old Java SE 6-Runtime-Version to open „Adobe Illustrator CS6". Where can I find it? Thanks for

    Hi, I have a MAC (version 10.10.2) and installed Creative Suite one year ago. Now I want to open the Illustrator, but it does not work. It says I should install old Java SE 6-Runtime-Version to open „Adobe Illustrator CS6“. Where can I find it? Thanks for your answer! Jana

    Prompted to install Java SE 6 Runtime | Mac OS 10.9
    Mylenium

  • I have MAC OSX 10.5.8 and need to install adobe illustrator. I checked the compatibility and found that CS5 will work.Can any one help where i can find it. The trail version is fine with me.

    I have MAC OSX 10.5.8 and need to install adobe illustrator. I checked the compatibility and found that CS5 will work.Can any one help where i can find it. The trail version is fine with me as i just have to use it for couple of days till i get my mac book back from service. Can any one help me on this.

    You are welcome, ameronweb.
    To elaborate a bit, you may come across offers of a new/unopened/unregistered version, which is the simplest case (you would need a guarantee). Other cases require much detailed information (and a guarantee).
    If upgrading to 10.6.8 or higher is an option, you could use CS6.

Maybe you are looking for