Adobe illustrator does not open files after install on windows

after installing ai on a second pc, the program opens, but when trying to open a file, i get an error message saying...."does not function anymore" (translated from german into english)
I am logged in in cc, closed ai on the mac so only one program is (should) be running.
any idea what is wrong?
thks
Hubert

Moving this discussion to the Illustrator forum.

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From:   Ankit_Jain <[email protected]>
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Subject:        Adobe Reader does not recognize file name
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