Adobe Illustrator downloaded but asking for Disk ??

I just purchased Illustrator CS5 upgrade downloaded fine, however when I was almost finish it requested Adobe Illustrator CS5.1 Disk to continue. If I downloaded, why are they asking for a disk whick I do not have??

Thanks Mylenium,
I appreciate your response! I took the old fashioned way and just rebooted and what do you know? it worked just fine. Sometime I make life harder than it should be.
Sincerely,
Dino

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HT201240 I just got my Mac yesterday. My kids want to access sites that need the adobe player. When I try and download it asks for a password. I do not even remember setting one up? How do i find out what it is?

I just got my Mac yesterday. My kids want to access sites that need the adobe player. When I try and download it asks for a password. I do not even remember setting one up? How do i find out what it is?

FYI this is the legitimate Flash Player installer:
This one is bogus:
As X423424X wrote do not download it from any site other than the one he linked.
Adobe does not require a password to download the Flash installer. Generally speaking passwords are not required to download software, unless you must register with the website so as to log in. In that case you should never use the same name and password you use to administer your Mac.

I ve got an iPhone 6 i forgot my password i ve tried to restore it from itunes but in the middle of the downloading it asks for password

I ve got an iPhone 6 with iOS 8.1.1i forgot my password i ve tried to restore it from itunes but in the middle of the downloading it asks for password how do i restore my phone?

Hi there pablo nina,
Welcome to Apple Support Communities.
It sounds like you’ve forgot the passcode for your iPhone and you want to know how to restore it. The article linked below will walk you through the process of restoring your iPhone from recovery mode using iTunes.
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Cheers,
-Jason

I was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
Good luck.

Need Disk 2 for10.4.2 got stuck asking for disk 2

I purchased a used Imac G5 with 10.5 on it. I need 10.4 for a billing program I use. The Imac G5 install disk 1 came with the G5. I started the install and got 3/4 done, then it asks for disk 2. Bad news? No disk 2. The previous owner said he never used the disk and there is only the one I have.
Whenever I boot the computer, it turns on and asks for Disc 2. Is there any way to get in and take off the 10.4 update I did? That way I can go back to running 10.5 [I have no disk for 10.5 it was just loaded on the machine]. I can boot the computer using my external drive that has 10.4.11 on it. Any help is much appreciated.
I had to purchase this G5 because my Imac G4 15 flat panel was dealt a double power surge on Monday and died. Luckily Mac folks able to make a complete copy of the contents on the hard drive.
Thank you in advance, it has been quite a week.

You can call Apple Customer Relations 800-767-2775 and they will send you the install discs for a small fee.
Do call them and have the serial # handy. But someone a couple of weeks ago, reported that Apple said they didn't have any more. (It was for iMac PPC (2005 I think). So if you get some Post back.
One thing you can try with the one disk, is before the install starts, click on the custom button, and uncheck as much as possible. When it ask for #2, I think its looking for applications to install and maybe X11. Good luck
Message was edited by: Dakota

Photoshop Elements needs repair. After repair it asks for disk 1. I only have one disk and the case I got the program in has space for one disk. What should I do?

I must have gotten a corrupted sector on my disk drive I place my Adobe Photoshop Elements 6 CD in the drive and it asked to install or repair or uninstall. I clicked repair and after a minute it asked for disk 1. I could not find a disk one and my case only has space for one disk. What should I do?
Jim Hamilton.

PSE6 is a very old program (more than 6 years old) so what exactly are you trying to do? Have you got PSE6 already on your machine? If so, to uninstall it, all you need to do is to go to the Windows Control Panel and uninstall it under Add/Remove programs icon.
If you are trying to install it again on top of what is already installed then the best way is to uninstall it from the machine before installing again after rebooting. Also, if the disk happens to be damaged then try copying the contents from the disk to a temporary folder on your machine and then try installing from that temporary folder by clicking on the setup.exe file.
Hope this helps.

I purchased monthly subscription to Acrobat Pro. After I download, it asks for a serial number. I don't have one - what gives.

I purchased monthly subscription to Acrobat Pro. After I download, it asks for a serial number. I don't have one - what gives.

Hello Nelson,
Please make sure that Acrobat is updated to its latest version i.e. 11.0.07.
You can download the update from following link:
Adobe - Acrobat : For Windows
Regards,
Anoop

Why isn't the installation asking for disk 2

why isnt the installation asking for disk 2. I have loaded disk 1 for photo shop 10 elements and the NEXT button takes me to a program maintenance screen where I am told if I proceed with the NEXT button the only indicated action is Remove Adobe Photoshop Elements 10 from your computer. The header on the screen is still Adobe Photoshop Elements 10 - Setup. I have photoshop 9 on my computer.

It will only request Disc 2 if you have requested to install the Premiere Elements 10 trial. If you do not wish to install the trial there is no need to insert disc 2.

Has purchased the Adobe Illustrator CC But did not receive EMAIL

Has purchased the Adobe ® Illustrator ® CC
But did not receive EMAIL

check your account, https://www.adobe.com/account.html
if your cc subscription is shown as active, download your software, Find a download link on Adobe.com

ExportPDF - I can't download my converted document. When I try to download, It asks for my id and password and when supply it asks for it again and again... What am I doing wrong?

ExportPDF - I can't download my converted document. When I try to download, It asks for my id and password and when supply it asks for it again and again... What am I doing wrong?

Hi jow75,
I'm sorry to hear that you're having trouble downloading your files. Please try the following:
Clear the browser cache and try again.
Try a different browser (see System requirements | Acrobat.com for a list of supported browsers).
Make sure that you're using the correct Adobe ID and password.
Please let us know how it goes.
Best,
Sara

Adobe creative cloud is asking for a serial number for updates - where do I get this from?

Adobe Creative cloud is asking for a serial number for updates - where do I get this from
we have recently Bought 5 x 1 year licences and been using this a month
Michael

Hi Mick,
Please refer to the below link.
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Thanks

I am trying to connect a PC wirelessly to my Mac OS X. The PC finds the Mac but asks for the WEP number. Where do I find this number?

I am trying to connect a PC wirelessly to my Mac OS X. The PC finds the Mac but asks for the WEP number. Where do I find this number?

Then use multipel 99 picture slideshows.
You can have up to 8 or 9 slideshows per menu. If you add a sub menu reduce that by 1 and add 8 more to the sub menu. The top menu can have links to up to 8 or so submenus (depends on the theme) and each submenu can have up to 8 or so slideshows.
However, converting a very large slideshow to a QT movie as Terence suggested does not envoke the 99 slide limit in iDVD. It just becomes a single video/movie file. So you should not have a problem with exporting at the large size, 720 x 540,
and dragging the resulting file into the iDVD menu being sure to avoid any drop zones.
OT

Installed on computer, works on wife's login but asks for serial number under my login

Installed on our laptop, the program works under my wifes login but asks for serial number under mine.

Your license is for the use of the program for only one user.
Ken

Trial adobe xi downloaded but opens as regular adobe

?trial adobe xi downloaded but opens as regular adobe. Trying to convert a pdf to powerpoint so downloaded trial adobe xi. No error messages and can open the desktop icon. But it doesn't say Adobe XI, just adobe reader. And doesn't have convert option from pdf to powerpoint.

Hi cindyb29394065,
It seems that you have downloaded the Adobe Reader XI.
You can download trial version of Adobe Acrobat Pro XI using this link : https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Once it is installed you can open the PDF file in Acrobat & convert it to MS power-point file.
I am also providing you a KB doc. with the steps to convert pdf file to MS power-point file : https://helpx.adobe.com/acrobat/using/exporting-pdfs-file-formats.html
In case you still experience any issue, please let us know.
Regards,
Aadesh

Received a email from Apple stating that my Apple ID was used for a purchase not on my device. It had a link to cancel purchase but asked for my email and password which I gave then it wanted my credit card info! I didn't give that,what should I do?

Received a email from Apple stating that my Apple ID was used for a purchase not on my device. It had a link to cancel purchase but asked for my email and password which I gave then it wanted my credit card info! I didn't give that,what should I do? Do you think this is just a way to get my credit card information?

It sounds like a phishing email. You can't "cancel" purchases. You've now given them your AppleID and password, so you should immediately change your password to something new and very secure.
Also watch out for suspicicious activity on your account.

Adobe Illustrator downloaded but asking for Disk ??

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