Adobe Illustrator intermittenly hanging
User stated that this issue with Adobe Illustrator CS5 Crashing happens whether the user opens a local Illustrator file or a file via the network. User also stated this is an intermittent issue and does not happen often but lately has started to occur more frequently and is becoming less intermittent.
This is on OSX 10.6.8
Can someone please help me decipher this log that I have included below because I am by no means a Mac Guru and google searches have yielded little success.
Thanks
Crash Log Below:
Date/Time: 2013-02-04 15:53:46 -0500
OS Version: 10.6.8 (Build 10K549)
Architecture: x86_64
Report Version: 7
Command: Illustrator
Path: /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Version: 399 (15.0.2)
Parent: launchd [142]
PID: 1185
Event: hang
Duration: 7.22s (sampling started after 2 seconds)
Steps: 32 (100ms sampling interval)
Pageins: 21
Pageouts: 0
Process: Adobe Illustrator [1185]
Path: /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
UID: 501
Thread 9bde DispatchQueue 100
User stack:
32 ??? (in Adobe Illustrator + 9270) [0x3436]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 749870 (in Adobe Illustrator) [0xd424a]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1007520 (in Adobe Illustrator) [0x1130bc]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 581541 (in Adobe Illustrator) [0xab0c1]
32 RunApplicationEventLoop + 243 (in HIToolbox) [0x95237d4f]
32 ToolboxEventDispatcher + 86 (in HIToolbox) [0x95237c17]
32 SendEventToEventTarget + 52 (in HIToolbox) [0x950ae7f3]
32 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411 (in HIToolbox) [0x9508bef6]
32 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672 (in HIToolbox) [0x9508d080]
32 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3006 (in HIToolbox) [0x950c0a24]
32 SendEventToEventTargetWithOptions + 58 (in HIToolbox) [0x9508bd55]
32 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411 (in HIToolbox) [0x9508bef6]
32 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567 (in HIToolbox) [0x9508cc2f]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 580772 (in Adobe Illustrator) [0xaadc0]
32 SendEventToEventTarget + 52 (in HIToolbox) [0x950ae7f3]
32 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411 (in HIToolbox) [0x9508bef6]
32 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672 (in HIToolbox) [0x9508d080]
32 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3006 (in HIToolbox) [0x950c0a24]
32 SendEventToEventTargetWithOptions + 58 (in HIToolbox) [0x9508bd55]
32 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411 (in HIToolbox) [0x9508bef6]
32 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567 (in HIToolbox) [0x9508cc2f]
32 TEventHandler::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 64 (in HIToolbox) [0x95154a84]
32 HIStdAppHandler::HandleEvent(OpaqueEventHandlerCallRef*, TCarbonEvent&) + 206 (in HIToolbox) [0x95153996]
32 AEProcessEvent + 160 (in HIToolbox) [0x9524225e]
32 AEProcessAppleEvent + 50 (in HIToolbox) [0x950c1197]
32 aeProcessAppleEvent + 197 (in AE) [0x98c9fd65]
32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 43 (in AE) [0x98c9fe5b]
32 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 166 (in AE) [0x98c9ff5c]
32 PluginMain + 608 (in Scripting Support) [0x1f7c46b0]
32 ??? (in Scripting Support + 195186) [0x1f729a72]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 747679 (in Adobe Illustrator) [0xd39bb]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 747291 (in Adobe Illustrator) [0xd3837]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 748895 (in Adobe Illustrator) [0xd3e7b]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3166315 (in Adobe Illustrator) [0x322187]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3166073 (in Adobe Illustrator) [0x322095]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 372009 (in Adobe Illustrator) [0x77e45]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3050321 (in Adobe Illustrator) [0x305c6d]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3050321 (in Adobe Illustrator) [0x305c6d]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3050321 (in Adobe Illustrator) [0x305c6d]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3050321 (in Adobe Illustrator) [0x305c6d]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3050321 (in Adobe Illustrator) [0x305c6d]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3050321 (in Adobe Illustrator) [0x305c6d]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3050746 (in Adobe Illustrator) [0x305e16]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 482633 (in Adobe Illustrator) [0x92e65]
32 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 481872 (in Adobe Illustrator) [0x92b6c]
32 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 2335067 (in Adobe Illustrator) [0x58a28b]
32 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 2297823 (in Adobe Illustrator) [0x58110f]
32 AWS_CUI_SaveAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 6850 (in Adobe Illustrator) [0x323f1a]
32 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 2328625 (in Adobe Illustrator) [0x588961]
32 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 2327041 (in Adobe Illustrator) [0x588331]
32 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 2305350 (in Adobe Illustrator) [0x582e76]
32 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3785514 (in Adobe Illustrator) [0x6ec45a]
32 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3753575 (in Adobe Illustrator) [0x6e4797]
32 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3769602 (in Adobe Illustrator) [0x6e8632]
32 PluginMain + 429 (in PhotoshopImport) [0x2a75240f]
32 PSImportPlugin::Message(char*, char*, void*) + 53 (in PhotoshopImport) [0x2a766baf]
32 Plugin::Message(char*, char*, void*) + 1693 (in PhotoshopImport) [0x2a752e39]
32 PSImportPlugin::GoFileFormat(AIFileFormatMessage*) + 1013 (in PhotoshopImport) [0x2a768367]
32 PSDProcessor::InitializeAIDocument() + 36 (in PhotoshopImport) [0x2a771608]
32 PSDProcessor::HasDocumentLevelClippingPath() + 36 (in PhotoshopImport) [0x2a76a844]
32 PSLGetImageClippingPathIndex + 54 (in AdobePSL) [0x4ecbf48]
32 PSLGetImagePathCount + 182 (in AdobePSL) [0x4ecbe80]
32 PSLSetImageLocation + 862 (in AdobePSL) [0x4eca638]
32 PSLDuplicateImage + 2149 (in AdobePSL) [0x4ed1fa7]
32 ??? (in AdobePSL + 2591772) [0x4c81c1c]
32 ??? (in AdobePSL + 3315838) [0x4d3287e]
32 ??? (in AdobePSL + 2666475) [0x4c93feb]
32 ??? (in AdobePSL + 3305646) [0x4d300ae]
32 ??? (in AdobePSL + 3314487) [0x4d32337]
32 ??? (in AdobePSL + 3306682) [0x4d304ba]
32 ??? (in AdobePSL + 2571098) [0x4c7cb5a]
32 ??? (in AdobePSL + 2570691) [0x4c7c9c3]
32 ??? (in AdobePSL + 2562001) [0x4c7a7d1]
32 ??? (in AdobePSL + 2559173) [0x4c79cc5]
31 ??? (in AdobePSL + 2548803) [0x4c77443]
31 ??? (in AdobePSL + 3635341) [0x4d8088d]
31 ??? (in AdobePSL + 1255639) [0x4b3b8d7]
31 ??? (in AdobePSL + 1255262) [0x4b3b75e]
31 ??? (in AdobePSL + 1253198) [0x4b3af4e]
31 ??? (in AdobePSL + 1256537) [0x4b3bc59]
28 ??? (in AdobePSL + 1255262) [0x4b3b75e]
25 ??? (in AdobePSL + 1253198) [0x4b3af4e]
25 ??? (in AdobePSL + 1256537) [0x4b3bc59]
23 ??? (in AdobePSL + 1255262) [0x4b3b75e]
16 ??? (in AdobePSL + 1280557) [0x4b41a2d]
14 ??? (in AdobePSL + 1253880) [0x4b3b1f8]
14 ??? (in AdobePSL + 1253198) [0x4b3af4e]
14 ??? (in AdobePSL + 1256537) [0x4b3bc59]
5 ??? (in AdobePSL + 1255197) [0x4b3b71d]
4 ??? (in AdobePSL + 1227268) [0x4b34a04]
4 ??? (in AdobePSL + 3324643) [0x4d34ae3]
4 ??? (in AdobePSL + 3324090) [0x4d348ba]
4 PSLGetImageSlices + 930 (in AdobePSL) [0x4f0f24e]
4 ReadStreamRead(void*, void*, unsigned long long) + 39 (in PhotoshopImport) [0x2a780525]
4 CAIReadStream::Read(void*, unsigned long long) + 62 (in PhotoshopImport) [0x2a77d756]
4 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 1327200 (in Adobe Illustrator) [0x494190]
4 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 542443 (in Adobe Illustrator) [0xa1807]
4 PBReadSync + 88 (in CarbonCore) [0x9540aac9]
4 PBReadForkSync + 117 (in CarbonCore) [0x953c573f]
4 pread$UNIX2003 + 10 (in libSystem.B.dylib) [0x929fb82e]
1 ??? (in AdobePSL + 1227235) [0x4b349e3]
1 ??? (in AdobePSL + 3324643) [0x4d34ae3]
1 ??? (in AdobePSL + 3324090) [0x4d348ba]
1 PSLGetImageSlices + 930 (in AdobePSL) [0x4f0f24e]
1 ReadStreamRead(void*, void*, unsigned long long) + 39 (in PhotoshopImport) [0x2a780525]
1 CAIReadStream::Read(void*, unsigned long long) + 62 (in PhotoshopImport) [0x2a77d756]
1 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 1327200 (in Adobe Illustrator) [0x494190]
1 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 542443 (in Adobe Illustrator) [0xa1807]
1 PBReadSync + 88 (in CarbonCore) [0x9540aac9]
1 PBReadForkSync + 117 (in CarbonCore) [0x953c573f]
1 pread$UNIX2003 + 10 (in libSystem.B.dylib) [0x929fb82e]
4 ??? (in AdobePSL + 1255104) [0x4b3b6c0]
2 ??? (in AdobePSL + 1223887) [0x4b33ccf]
2 ??? (in AdobePSL + 3326640) [0x4d352b0]
2 ??? (in AdobePSL + 3324090) [0x4d348ba]
2 PSLGetImageSlices + 930 (in AdobePSL) [0x4f0f24e]
2 ReadStreamRead(void*, void*, unsigned long long) + 39 (in PhotoshopImport) [0x2a780525]
2 CAIReadStream::Read(void*, unsigned long long) + 62 (in PhotoshopImport) [0x2a77d756]
2 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 1327200 (in Adobe Illustrator) [0x494190]
2 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 542443 (in Adobe Illustrator) [0xa1807]
2 PBReadSync + 88 (in CarbonCore) [0x9540aac9]
2 PBReadForkSync + 117 (in CarbonCore) [0x953c573f]
2 pread$UNIX2003 + 10 (in libSystem.B.dylib) [0x929fb82e]
1 ??? (in AdobePSL + 1224088) [0x4b33d98]
1 ??? (in AdobePSL + 3324643) [0x4d34ae3]
1 ??? (in AdobePSL + 3324090) [0x4d348ba]
1 PSLGetImageSlices + 930 (in AdobePSL) [0x4f0f24e]
1 ReadStreamRead(void*, void*, unsigned long long) + 39 (in PhotoshopImport) [0x2a780525]
1 CAIReadStream::Read(void*, unsigned long long) + 62 (in PhotoshopImport) [0x2a77d756]
1 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 1327200 (in Adobe Illustrator) [0x494190]
1 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 542443 (in Adobe Illustrator) [0xa1807]
1 PBReadSync + 88 (in CarbonCore) [0x9540aac9]
1 PBReadForkSync + 117 (in CarbonCore) [0x953c573f]
1 pread$UNIX2003 + 10 (in libSystem.B.dylib) [0x929fb82e]
1 ??? (in AdobePSL + 1223898) [0x4b33cda]
1 ??? (in AdobePSL + 3324643) [0x4d34ae3]
1 ??? (in AdobePSL + 3324090) [0x4d348ba]
1 PSLGetImageSlices + 930 (in AdobePSL) [0x4f0f24e]
1 ReadStreamRead(void*, void*, unsigned long long) + 39 (in PhotoshopImport) [0x2a780525]
1 CAIReadStream::Read(void*, unsigned long long) + 62 (in PhotoshopImport) [0x2a77d756]
1 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 1327200 (in Adobe Illustrator) [0x494190]
1 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 542443 (in Adobe Illustrator) [0xa1807]
1 PBReadSync + 88 (in CarbonCore) [0x9540aac9]
1 PBReadForkSync + 117 (in CarbonCore) [0x953c573f]
1 pread$UNIX2003 + 10 (in libSystem.B.dylib) [0x929fb82e]
2 ??? (in AdobePSL + 1255160) [0x4b3b6f8]
2 ??? (in AdobePSL + 3324643) [0x4d34ae3]
2 ??? (in AdobePSL + 3324090) [0x4d348ba]
2 PSLGetImageSlices + 930 (in AdobePSL) [0x4f0f24e]
2 ReadStreamRead(void*, void*, unsigned long long) + 39 (in PhotoshopImport) [0x2a780525]
2 CAIReadStream::Read(void*, unsigned long long) + 62 (in PhotoshopImport) [0x2a77d756]
2 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 1327200 (in Adobe Illustrator) [0x494190]
2 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 542443 (in Adobe Illustrator) [0xa1807]
2 PBReadSync + 88 (in CarbonCore) [0x9540aac9]
2 PBReadForkSync + 117 (in CarbonCore) [0x953c573f]
2 pread$UNIX2003 + 10 (in libSystem.B.dylib) [0x929fb82e]
1 ??? (in AdobePSL + 1255333) [0x4b3b7a5]
1 ??? (in AdobePSL + 1236616) [0x4b36e88]
1 ??? (in AdobePSL + 1232449) [0x4b35e41]
1 ??? (in AdobePSL + 1266835) [0x4b3e493]
1 ??? (in AdobePSL + 1266589) [0x4b3e39d]
1 ??? (in AdobePSL + 1266503) [0x4b3e347]
1 operator new(unsigned long) + 36 (in libstdc++.6.dylib) [0x9586f617]
1 malloc + 50 (in libSystem.B.dylib) [0x929cec78]
1 malloc_zone_malloc + 81 (in libSystem.B.dylib) [0x929d0ba8]
1 szone_malloc_should_clear + 263 (in libSystem.B.dylib) [0x929d0d01]
This happens only when saving the pdf after adding comments. Pdfs are comment enabled using Acrobat 8/9 Professional and comments are marked using Reader X Update 1.
Here is the OS and Adobe Reader X version detials: Windows XP SP3, Adobe Reader X Update 1
Thanks,
Selvakumar
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2014-06-25 22:39:55 +0400 Adobe Illustrator[3964]: CGContextStrokeLineSegments: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability a$
2014-06-25 22:39:55 +0400 Adobe Illustrator[3964]: CGContextClipToRects: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reli$
2014-06-25 22:39:55 +0400 Adobe Illustrator[3964]: CGContextTranslateCTM: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and rel$
2014-06-25 22:39:55 +0400 Adobe Illustrator[3964]: CGContextScaleCTM: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reliabi$
2014-06-25 22:39:55 +0400 Adobe Illustrator[3964]: CGContextSetShouldAntialias: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability a$
2014-06-25 22:39:55 +0400 Adobe Illustrator[3964]: CGContextSetLineWidth: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and rel$
2014-06-25 22:39:55 +0400 Adobe Illustrator[3964]: CGContextSetLineDash: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reli$
2014-06-25 22:39:55 +0400 Adobe Illustrator[3964]: CGContextStrokeLineSegments: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability a$
2014-06-25 22:39:55 +0400 Adobe Illustrator[3964]: CGContextClipToRects: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reli$
2014-06-25 22:39:55 +0400 Adobe Illustrator[3964]: CGContextTranslateCTM: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and rel$
2014-06-25 22:39:55 +0400 Adobe Illustrator[3964]: CGContextScaleCTM: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reliabi$
2014-06-25 22:39:55 +0400 Adobe Illustrator[3964]: CGContextSetShouldAntialias: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability a$
2014-06-25 22:39:55 +0400 Adobe Illustrator[3964]: CGContextSetLineWidth: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and rel$
2014-06-25 22:39:55 +0400 Adobe Illustrator[3964]: CGContextSetLineDash: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reli$
2014-06-25 22:39:55 +0400 Adobe Illustrator[3964]: CGContextStrokeLineSegments: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability a$
2014-06-25 22:39:56 +0400 Adobe Illustrator[3964]: CGContextClipToRects: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reli$
2014-06-25 22:39:56 +0400 Adobe Illustrator[3964]: CGContextTranslateCTM: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and rel$
2014-06-25 22:39:56 +0400 Adobe Illustrator[3964]: CGContextScaleCTM: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reliabi$
2014-06-25 22:39:56 +0400 Adobe Illustrator[3964]: CGContextSetShouldAntialias: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability a$
2014-06-25 22:39:56 +0400 Adobe Illustrator[3964]: CGContextSetLineWidth: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and rel$
2014-06-25 22:39:56 +0400 Adobe Illustrator[3964]: CGContextSetLineDash: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reli$
2014-06-25 22:39:56 +0400 Adobe Illustrator[3964]: CGContextStrokeLineSegments: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability a$
2014-06-25 22:39:56 +0400 Adobe Illustrator[3964]: CGContextClipToRects: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reli$
2014-06-25 22:39:56 +0400 Adobe Illustrator[3964]: CGContextTranslateCTM: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and rel$
2014-06-25 22:39:56 +0400 Adobe Illustrator[3964]: CGContextScaleCTM: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reliabi$
2014-06-25 22:39:56 +0400 Adobe Illustrator[3964]: CGContextSetShouldAntialias: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability a$
2014-06-25 22:39:56 +0400 Adobe Illustrator[3964]: CGContextSetLineWidth: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and rel$
2014-06-25 22:39:56 +0400 Adobe Illustrator[3964]: CGContextSetLineDash: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability and reli$
2014-06-25 22:39:56 +0400 Adobe Illustrator[3964]: CGContextStrokeLineSegments: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context and is thereby contributing to an overall degradation of system stability a$
2014-06-25 22:44:09 +0400 com.apple.IconServicesAgent[204]: main Failed to composit image for binding CustomBinding [0x2f3] Resource: file:///Applications/Adobe%20Illustrator%20CS5/Adobe%20Illustrator.app/.\
2014-06-25 22:44:09 +0400 Dock[168]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: CustomBinding [0x12005] Resource: file:///Applications/Adobe%20Illustrator%20CS5/Adobe%20Illustrator.app/ request size:16 scale: 1}Unfortunately, changing the user does not solve the problem. . me some more logs to send? Also noticed the same slow closing when saving a file.
-
Illustrator CC hangs when saving files
illustrator always hangs when saving and take a long time for open the up to 100 MB files.
Hi,
My illustrator CC always hangs when save the file and
very long process to open just 100 MB files.
I just changed the Windows from 7 to 8.1 pro and this issue is happening with me.
I tried to reinstall again and again but the problem is not gone.
I download via creative cloud. Only happen with illustrator CC
Anyone please helps
please excuse my poor English.
Thank you.Hi Apiraya,
Try to reset the preferences of Illustrator to default.
https://helpx.adobe.com/illustrator/using/setting-preferences.html
Hope this helps.
Regards,
Sumit Singh -
IPad as a pen tablet for Adobe Illustrator?
I was getting ready to purchase a Wacom Intuous Pen Tablet. But a better solution my be an iPad. Is anyone using their iPad as a graphic tablet with Adobe Illustrator on your desktop Mac? If so, how does the iPad connect to your desktop? What app, if any, and what stylus have you found works best?
Thanks for your help.What the iPad actually does is allow you to use it as a mouse not a pressure sensative tablet.
Said another way:
What the iPad tricks do is effectively allow you to use the iPad as another monitor, but one that happens to be a touchscreen. Being a touchscreen, your finger (or a blunt stylus) becomes the "mouse."
In other words, it's really just about using your iPad for ordinary remote access (which is reasonable), not about using your iPad as an alternate pointing device.
I agree with Scott. Nowhere near a practical substitute for using a Wacom stylus (and I don't even really like using Wacoms, either).
Ever visited a computer store and played with the HP turnkey system bundles that include a large touchscreen monitor? They predated iOS devices, and they are mostly a marketing flop. They just let you work on your computer as if it's a kiosk.
Who really wants to work that way? It's awkward, cumbersome, slow and laborious. Your hand gets in the way, and you get fingerprints all over the screen. Along comes grossly underpowered, overpriced iOS devices and suddenly everyone wants to use to use their iPads as a kiosk. (Okay, with the addition of zoom and pan gestures. But really...do you get excited about using a kiosk at the airport?)
That's why I much prefer using a stylus over my fingers on iOS devices (zoom jestures be hanged); which, in turn, I still find far inferior to using an accurate, sharp stylus on a 10-year old Palm Tungsten with its elegant and efficient Graffiti handwriting recognition instead of tapping an onscreen querty keyboard with what amounts to the stylus version of a fist-sized brick of sidewalk chalk.
We're all fad-chasing suckers, straining for excuses to waste good money on the lastest techno junk. I'm convinced that when the flash-in-the-pan (okay, marketing inferno) new wears offs, bulb-head aliens visiting earth will find these silly glorified finger-painting devices in the ruins, snicker, and count them among the myriad historic curiosities over which humans wasted ridiculous amounts of energy, time and money.
If you seriously want to pursue this for serious work, that $800 iPad fund that's burning a hole in your pocket is already over 3/4 of the way toward the real thing: a 12" Wacom Cintique; a drawing/painting stylus tablet that is also a monitor.
But c'mon...we all know what this is about. You can rationalize a drawing tablet for getting work done, but you just wanna buy an iPad. ;-)
Meanwhile, I'll still get more productive (paying) work done with a $39 optical mouse. ;-)
JET -
Illustrator CC hangs/crashes upon closing
Every time I go to quit out of Illustrator CC it hangs, lags or crashes, and 9 times out of 10 I have to go to task manager to force quit. Has anyone experienced the same? I'm not sure what system specs I need to post so if someone could point me in the right direction. I'm using Windows 7 64-bit.
Hi Mikey,
Can you please follow these steps to collect the crash dump file:
1) When the dialog "Adobe Illustrator CC 2014 has stopped working" get displayed --- please do not dismiss it.
2) Launch the Task Manager and under the "Apps" section right click on "Adobe Illustrator CC 2014" and select the option "Create dump file"
3) Wait for the dumping process to get completed. The "Dumping Process" dialog will display you a path location where the newly created dump file "Illustrator.dmp" will be saved.
4) Share this "Illustrator.dmp" file using We Transfer or Drop-box with me at [email protected]
Please note that the size of this file will be greater than 500MB.
With Best Regards,
Raghuveer Singh -
Illustrator CS4 hangs when trying to map art on 3D object
Hi, does anyone have a solution for this problem:
Illustrator CS4 hangs when trying to map art on 3D object
The rendering dialog box comes up and never goes away. I have to force a quit.
I'm on a Mac OS 10.6.6
I've got AI CS4
Any ideas?
Thanks,
LindaThis may not be exactly what you are looking for but another user experienced a crash:
http://forums.adobe.com/message/3162350
Scroll down to JETalmage's post and see if you are doing anything which he describes as being a potential cause for AI to stop responding.
Also, as in the link I provided, try to give more details about your scenario so we can see if the problem can be replicated. -
Illustrator CS6 Hangs: New Files or Opening Existing Files
Date/Time: 2013-04-07 14:58:28 +0200
OS Version: 10.7.5 (Build 11G63b)
Architecture: x86_64
Report Version: 9
Command: Illustrator
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Version: 723 (16.0.0)
Parent: launchd [132]
PID: 10493
Event: hang
Duration: 0.83s
Steps: 10 (100ms sampling interval)
Pageins: 19
Pageouts: 0Date/Time: 2013-04-07 14:58:28 +0200
OS Version: 10.7.5 (Build 11G63b)
Architecture: x86_64
Report Version: 9
Command: Illustrator
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Version: 723 (16.0.0)
Parent: launchd [132]
PID: 10493
Event: hang
Duration: 0.83s
Steps: 10 (100ms sampling interval)
Pageins: 19
Pageouts: 0
Process: Adobe Illustrator [10493]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Architecture: x86_64
UID: 501
Thread 0x37192 DispatchQueue 1
User stack:
10 ??? (in Adobe Illustrator) [0x100163358]
10 ??? (in Adobe Illustrator) [0x1006f8bb4]
10 ??? (in Adobe Illustrator) [0x100708de1]
10 ??? (in Adobe Illustrator) [0x100769a58]
10 exo::app::OS_AppBase::RunEventLoop() + 55 (in exo) [0x108e71747]
10 -[NSApplication run] + 470 (in AppKit) [0x7fff8b2589b9]
10 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135 (in AppKit) [0x7fff8b25c07d]
10 _DPSNextEvent + 2019 (in AppKit) [0x7fff8b25ccc9]
10 _NSHandleCarbonMenuEvent + 250 (in AppKit) [0x7fff8b2c71da]
10 _HandleMenuSelection2 + 580 (in HIToolbox) [0x7fff8e143592]
10 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 600 (in HIToolbox) [0x7fff8e143fc9]
10 _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 101 (in HIToolbox) [0x7fff8e14c883]
10 SendMenuItemSelectedEvent + 253 (in HIToolbox) [0x7fff8e2825b5]
10 SendMenuCommandWithContextAndModifiers + 56 (in HIToolbox) [0x7fff8e23ae2d]
10 _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 398 (in HIToolbox) [0x7fff8e1537b5]
10 SendEventToEventTarget + 76 (in HIToolbox) [0x7fff8e10d6db]
10 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCall Rec + 446 (in HIToolbox) [0x7fff8e0f6840]
10 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1263 (in HIToolbox) [0x7fff8e0f7234]
10 NSSLMMenuEventHandler + 339 (in AppKit) [0x7fff8b3c69bb]
10 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 138 (in AppKit) [0x7fff8b57a6f9]
10 -[NSMenu _internalPerformActionForItemAtIndex:] + 38 (in AppKit) [0x7fff8b6ebb08]
10 -[DVAMacMenu performActionForItemAtIndex:] + 61 (in dvaui) [0x10862293d]
10 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 125 (in AppKit) [0x7fff8b44c536]
10 -[NSMenuItem _corePerformAction] + 399 (in AppKit) [0x7fff8b44c7ff]
10 -[NSApplication sendAction:to:from:] + 139 (in AppKit) [0x7fff8b35f8ca]
10 -[NSObject performSelector:withObject:] + 61 (in CoreFoundation) [0x7fff8fd1870d]
10 -[ExoMacApplication handleMenuCommand:] + 187 (in exo) [0x108e73e9b]
10 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 93 (in dvacore) [0x107ef497d]
10 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 250 (in dvacore) [0x107ef0e9a]
10 ??? (in Adobe Illustrator) [0x10076bb5b]
10 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 123 (in dvacore) [0x107ef1e0b]
10 exo::app::OS_AppBase::DispatchMenuCommand(int) + 119 (in exo) [0x108e72417]
10 exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 62 (in exo) [0x108ee7ffe]
10 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 36 (in exo) [0x108ee85f4]
10 exo::uisupport::CommandHandler::HandleCommand(int) + 259 (in exo) [0x108ee85a3]
10 ??? (in Adobe Illustrator) [0x100769f14]
10 ??? (in Adobe Illustrator) [0x10048f9d3]
10 ??? (in Adobe Illustrator) [0x10047d66e]
10 ??? (in Adobe Illustrator) [0x10047af78]
10 ??? (in Adobe Illustrator) [0x10040e89d]
10 PluginMain + 343201 (in IllustratorUI) [0x1230dab91]
10 PluginMain + 9806 (in IllustratorUI) [0x12308953e]
10 dvaui::ui::OS_Dialog::RunModal() + 175 (in dvaui) [0x1085dd88f]
10 dvaui::ui::OS_Dialog::ModalLoop() + 177 (in dvaui) [0x1085ddbe1]
10 -[NSApplication runModalSession:] + 48 (in AppKit) [0x7fff8b509f4c]
10 -[NSApplication _realDoModalLoop:peek:] + 708 (in AppKit) [0x7fff8b510797]
10 -[ExoMacApplication sendEvent:] + 956 (in exo) [0x108e7310c]
10 -[DVAMacApplication sendEvent:] + 261 (in dvaui) [0x1085e56d5]
10 -[NSApplication sendEvent:] + 5593 (in AppKit) [0x7fff8b2c23a5]
10 -[NSWindow sendEvent:] + 6306 (in AppKit) [0x7fff8b328c98]
10 -[DVAMacContainerView mouseDown:] + 148 (in dvaui) [0x1085f5954]
10 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 93 (in dvacore) [0x107ef497d]
10 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 250 (in dvacore) [0x107ef0e9a]
10 ??? (in Adobe Illustrator) [0x10076bb5b]
10 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 123 (in dvacore) [0x107ef1e0b]
10 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 65 (in dvaui) [0x1085f2131]
10 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 31 (in dvaui) [0x1085e66af]
10 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 268 (in dvaui) [0x1085fb2fc]
10 dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 321 (in dvaui) [0x1085f2491]
10 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 296 (in dvaui) [0x1085fa318]
10 dvaui::ui::UI_Node::UI_DispatchMouseEvent(dvaui::ui::MouseEvent const&, bool) + 68 (in dvaui) [0x108566804]
10 dvaui::ui::UI_Node::UI_DispatchMouseEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&, bool) + 175 (in dvaui) [0x10856673f]
10 dvaui::ui::UI_Node::UI_DispatchMouseEventTowardsLeaf(dvaui::ui::MouseEvent const&, bool) + 86 (in dvaui) [0x108566636]
10 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchMouseEventTowardsLeafT<dvaui::ui::UI_Node::DispatchMouseEv ent>(dvaui::ui::UI_Node::DispatchMouseEvent&, dvacore::geom::PointT<float> const&, bool) + 177 (in dvaui) [0x10856fed1]
10 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchMouseEventTowardsLeafT<dvaui::ui::UI_Node::DispatchMouseEv ent>(dvaui::ui::UI_Node::DispatchMouseEvent&, dvacore::geom::PointT<float> const&, bool) + 177 (in dvaui) [0x10856fed1]
10 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchMouseEventTowardsLeafT<dvaui::ui::UI_Node::DispatchMouseEv ent>(dvaui::ui::UI_Node::DispatchMouseEvent&, dvacore::geom::PointT<float> const&, bool) + 177 (in dvaui) [0x10856fed1]
10 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchMouseEventTowardsLeafT<dvaui::ui::UI_Node::DispatchMouseEv ent>(dvaui::ui::UI_Node::DispatchMouseEvent&, dvacore::geom::PointT<float> const&, bool) + 177 (in dvaui) [0x10856fed1]
10 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchMouseEventTowardsLeafT<dvaui::ui::UI_Node::DispatchMouseEv ent>(dvaui::ui::UI_Node::DispatchMouseEvent&, dvacore::geom::PointT<float> const&, bool) + 124 (in dvaui) [0x10856fe9c]
10 dvaui::ui::UI_Node::DispatchMouseEvent::operator()(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvacore::geom::PointT<float> const&) const + 194 (in dvaui) [0x1085663f2]
10 dvaui::ui::UI_Node::UI_DispatchMouseEventToLeaf(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 71 (in dvaui) [0x108562af7]
10 dvaui::controls::BasicFlyoutMenuItem::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 240 (in dvaui) [0x108347c40]
10 dvaui::controls::UI_IconFlyoutMenu::SelectItem(int) + 431 (in dvaui) [0x1083479ff]
10 boost::detail::function::void_function_obj_invoker1<dvaui::ui::MessageFunctionAdapter<dva ui::ui::MessageT<dvaui::ui::UI_Node>, dvaui::controls::IconFlyoutMenuChangedMessage, boost::function1<void, dvaui::controls::IconFlyoutMenuChangedMessage*> >, void, dvaui::ui::MessageT<dvaui::ui::UI_Node>*>::invoke(boost::detail::function::function_buffe r&, dvaui::ui::MessageT<dvaui::ui::UI_Node>*) + 209 (in dvaadameve) [0x107316741]
10 dvaui::controls::UI_Popup::FlyoutMenuChanged(dvaui::controls::IconFlyoutMenuChangedMessag e*) + 202 (in dvaui) [0x1083d311a]
10 dvaui::controls::UI_ControlView::SendValueChangedMessage() + 52 (in dvaui) [0x10830f654]
10 void dvaui::ui::SendMessagesT<dvacore::utility::SharedFunctions<boost::shared_ptr<boost::funct ion<void ()(dvaui::ui::MessageT<dvaui::ui::UI_Node>*)> > >, dvaui::ui::MessageT<dvaui::ui::UI_Node> >(dvacore::utility::SharedFunctions<boost::shared_ptr<boost::function<void ()(dvaui::ui::MessageT<dvaui::ui::UI_Node>*)> > > const&, dvaui::ui::MessageT<dvaui::ui::UI_Node>*) + 63 (in dvaui) [0x10831390f]
10 PluginMain + 136593 (in IllustratorUI) [0x1230a8481]
10 PluginMain + 577600 (in IllustratorUI) [0x123113f30]
10 ??? (in Adobe Illustrator) [0x10046ca2b]
10 ??? (in Adobe Illustrator) [0x10046a9f2]
10 ??? (in Adobe Illustrator) [0x1003e79e5]
10 ??? (in Adobe Illustrator) [0x100accfcf]
10 ??? (in Adobe Illustrator) [0x100ac3c61]
10 ??? (in Adobe Illustrator) [0x1009930e0]
10 ??? (in Adobe Illustrator) [0x100966e49]
10 ??? (in Adobe Illustrator) [0x100a32e45]
10 ??? (in Adobe Illustrator) [0x10044ca0e]
10 ??? (in Adobe Illustrator) [0x10044c7d3]
10 ??? (in Adobe Illustrator) [0x100529674]
10 ??? (in Adobe Illustrator) [0x1005295c0]
10 ??? (in Adobe Illustrator) [0x100528bab]
10 ??? (in Adobe Illustrator) [0x100528579]
10 ??? (in Adobe Illustrator) [0x1005240a5]
10 ??? (in Adobe Illustrator) [0x10054afed]
10 ??? (in Adobe Illustrator) [0x100549ee3]
10 ??? (in Adobe Illustrator) [0x10054968f]
10 ??? (in Adobe Illustrator) [0x10055f9fb]
10 ??? (in Adobe Illustrator) [0x100b32a8f]
10 ??? (in Adobe Illustrator) [0x1009674e2]
10 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (in Adobe Illustrator) [0x100c951ac]
10 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (in Adobe Illustrator) [0x100c9202c]
10 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (in Adobe Illustrator) [0x100c97a3a]
10 ??? (in Adobe Illustrator) [0x10097b30b]
10 ??? (in Adobe Illustrator) [0x1009b9a60]
10 ??? (in Adobe Illustrator) [0x1009b6665]
10 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (in Adobe Illustrator) [0x100c951ac]
10 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (in Adobe Illustrator) [0x100c9202c]
10 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (in Adobe Illustrator) [0x100c97a3a]
10 PluginMain + 162 (in FuzzyEffect) [0x116fff582]
10 PluginMain + 10121 (in FuzzyEffect) [0x117001c69]
10 PluginMain + 29088 (in FuzzyEffect) [0x117006680]
10 PluginMain + 21032 (in FuzzyEffect) [0x117004708]
10 PluginMain + 16390 (in FuzzyEffect) [0x1170034e6]
10 PluginMain + 20169 (in DiffusionRasterSuite) [0x1112b2f99]
10 PluginMain + 26658 (in Rasterize) [0x111cd65d2]
10 PluginMain + 15450 (in Rasterize) [0x111cd3a0a]
10 ??? (in Adobe Illustrator) [0x1009e77d5]
10 ??? (in Adobe Illustrator) [0x100a03d54]
10 ??? (in Adobe Illustrator) [0x10084cd25]
10 ??? (in Adobe Illustrator) [0x100a05d1b]
10 ??? (in Adobe Illustrator) [0x100a04bd4]
10 ??? (in Adobe Illustrator) [0x1009cf0ed]
10 ??? (in Adobe Illustrator) [0x100a97385]
10 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 15393 (in Adobe Illustrator) [0x100c95781]
10 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (in Adobe Illustrator) [0x100c951ac]
10 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (in Adobe Illustrator) [0x100c9202c]
10 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (in Adobe Illustrator) [0x100c97a3a]
10 PluginMain + 280 (in BNPlugin) [0x115c0c7e8]
10 PluginMain + 29301 (in BNPlugin) [0x115c13945]
10 PluginMain + 9949 (in BNPlugin) [0x115c0edad]
10 PluginMain + 36051 (in BNPlugin) [0x115c153a3]
10 PSLShutdown + 388 (in AdobePSL) [0x1042c58f4]
10 PSLGetPreferences + 11343 (in AdobePSL) [0x1042c540f]
10 PSLCreateStringUTF8 + 460233 (in AdobePSL) [0x104348ce9]
10 PSLCreateStringUTF8 + 464882 (in AdobePSL) [0x104349f12]
10 PSLSetImageGuides + 1436569 (in AdobePSL) [0x1044b0959]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3318833 (in AdobePSL) [0x104036ae1]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3354840 (in AdobePSL) [0x10403f788]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3353884 (in AdobePSL) [0x10403f3cc]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3353361 (in AdobePSL) [0x10403f1c1]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3343747 (in AdobePSL) [0x10403cc33]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3296307 (in AdobePSL) [0x1040312e3]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3290276 (in AdobePSL) [0x10402fb54]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3868882 (in AdobePSL) [0x1040bcf82]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3868736 (in AdobePSL) [0x1040bcef0]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5514742 (in AdobePSL) [0x10424eca6]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5514524 (in AdobePSL) [0x10424ebcc]
10 ??? (in AdobePSL) [0x103cf6dc3]
10 ??? (in AdobePSL) [0x103cf6cbb]
10 ??? (in AdobePSL) [0x103cf6b66]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 569177 (in AdobePSL) [0x103d97609]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 580792 (in AdobePSL) [0x103d9a368]
-
Illustrator CS6 hangs at startup - Services.aip
Hi,
I'm in charge of Mac Pro's for people working on Adobe products. OS X 10.6.8.
I try everything (re-install, delete caches, preferences,...) I don't have CrashReport, because it hangs and I force quit the application.
Illustrator was hanging at every launch until I move this file :
/Applications/Adobe Illustrator CS6/Plug-ins/Extensions/Services.aip
Now it seems to work but I don't know if this action has disables features.
Is anybody can help me or give me more information about this kind of issue?
Thanks,
Please find below the report after a force quit.
Kind Regards,
SIAupdate again:
Tried installing Java, repairing disk permissions, restart, didn't work. -
Adobe Illustrator works under root, but not my normal admin account.
I am having an issue using Adobe Illustrator under my normal system administrator. It works under the root user. Not sure why this is. They can't help me fix it. This also happens on my laptop.
Here is my report from illustrator.
Date/Time: 2013-02-15 17:35:05 -0700
OS Version: 10.8.2 (Build 12C60)
Architecture: x86_64
Report Version: 11
Command: Illustrator
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Version: 682 (16.0.0)
Parent: launchd [144]
PID: 524
Event: hang
Duration: 0.82s
Steps: 9 (100ms sampling interval)
Hardware model: iMac12,2
Active cpus: 4
Free pages: 5110 pages (-1977)
Pageins: 0 pages
Pageouts: 0 pages
Process: Adobe Illustrator [524]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Architecture: x86_64
Parent: launchd [144]
UID: 501
Task size: 151005 pages (+5)
Thread 0x8148 DispatchQueue 1 priority 47
9 ??? (Adobe Illustrator + 1455608) [0x1001635f8]
9 ??? (Adobe Illustrator + 7271892) [0x1006ef5d4]
9 ??? (Adobe Illustrator + 7336837) [0x1006ff385]
9 ??? (Adobe Illustrator + 7714456) [0x10075b698]
9 exo::app::OS_AppBase::RunEventLoop() + 55 (exo) [0x10a91d807]
9 -[NSApplication run] + 517 (AppKit) [0x102181283]
9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128 (AppKit) [0x102189ed2]
9 _DPSNextEvent + 2073 (AppKit) [0x10218ab7f]
9 _NSHandleCarbonMenuEvent + 245 (AppKit) [0x1022689c6]
9 _HandleMenuSelection2 + 565 (HIToolbox) [0x10ed650b8]
9 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 605 (HIToolbox) [0x10ed65aab]
9 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 94 (HIToolbox) [0x10ed89a4f]
9 SendMenuItemSelectedEvent + 254 (HIToolbox) [0x10ed89bc3]
9 SendMenuCommandWithContextAndModifiers + 59 (HIToolbox) [0x10ed89c11]
9 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 443 (HIToolbox) [0x10ede4e89]
9 SendEventToEventTarget + 40 (HIToolbox) [0x10edae1bd]
9 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 410 (HIToolbox) [0x10ed983d9]
9 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1206 (HIToolbox) [0x10ed98f0a]
9 NSSLMMenuEventHandler + 342 (AppKit) [0x1023a9245]
9 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 135 (AppKit) [0x10209d2f7]
9 -[NSMenu _internalPerformActionForItemAtIndex:] + 36 (AppKit) [0x10209d46f]
9 -[DVAMacMenu performActionForItemAtIndex:] + 61 (dvaui) [0x10a0d5a9d]
9 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 133 (AppKit) [0x1023b013a]
9 -[NSMenuItem _corePerformAction] + 406 (AppKit) [0x1023b044c]
9 -[NSApplication sendAction:to:from:] + 342 (AppKit) [0x10227aa59]
9 -[ExoMacApplication handleMenuCommand:] + 187 (exo) [0x10a91ff5b]
9 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 93 (dvacore) [0x1099a99bd]
9 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void >(boost::function0<void>, bool*) + 250 (dvacore) [0x1099a5eda]
9 ??? (Adobe Illustrator + 7722907) [0x10075d79b]
9 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 123 (dvacore) [0x1099a6e4b]
9 exo::app::OS_AppBase::DispatchMenuCommand(int) + 119 (exo) [0x10a91e4d7]
9 exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 62 (exo) [0x10a99406e]
9 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 36 (exo) [0x10a994664]
9 exo::uisupport::CommandHandler::HandleCommand(int) + 259 (exo) [0x10a994613]
9 ??? (Adobe Illustrator + 7715668) [0x10075bb54]
9 ??? (Adobe Illustrator + 4749011) [0x1004876d3]
9 ??? (Adobe Illustrator + 11786005) [0x100b3d715]
9 ??? (Adobe Illustrator + 9793842) [0x100957132]
9 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (Adobe Illustrator) [0x100c8236c]
9 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (Adobe Illustrator) [0x100c7f1ec]
9 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (Adobe Illustrator) [0x100c84bfa]
9 PluginMain + 6952 (Rasterize) [0x11fdac308]
9 PluginMain + 4443 (Rasterize) [0x11fdab93b]
9 PluginMain + 26658 (Rasterize) [0x11fdb1002]
9 PluginMain + 15450 (Rasterize) [0x11fdae43a]
9 ??? (Adobe Illustrator + 10313109) [0x1009d5d95]
9 ??? (Adobe Illustrator + 10429204) [0x1009f2314]
9 ??? (Adobe Illustrator + 8638949) [0x10083d1e5]
9 ??? (Adobe Illustrator + 10437339) [0x1009f42db]
9 ??? (Adobe Illustrator + 10432916) [0x1009f3194]
9 ??? (Adobe Illustrator + 10213037) [0x1009bd6ad]
9 ??? (Adobe Illustrator + 11032453) [0x100a85785]
9 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 15393 (Adobe Illustrator) [0x100c82941]
9 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (Adobe Illustrator) [0x100c8236c]
9 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (Adobe Illustrator) [0x100c7f1ec]
9 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (Adobe Illustrator) [0x100c84bfa]
9 PluginMain + 280 (BNPlugin) [0x1332677e8]
9 PluginMain + 29301 (BNPlugin) [0x13326e945]
9 PluginMain + 9949 (BNPlugin) [0x133269dad]
9 PluginMain + 36051 (BNPlugin) [0x1332703a3]
9 PSLShutdown + 388 (AdobePSL) [0x105d3c8f4]
9 PSLGetPreferences + 11343 (AdobePSL) [0x105d3c40f]
9 PSLCreateStringUTF8 + 460233 (AdobePSL) [0x105dbfce9]
9 PSLCreateStringUTF8 + 464882 (AdobePSL) [0x105dc0f12]
9 PSLSetImageGuides + 1436569 (AdobePSL) [0x105f27959]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3318833 (AdobePSL) [0x105aadb11]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3354840 (AdobePSL) [0x105ab67b8]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3353884 (AdobePSL) [0x105ab63fc]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3353361 (AdobePSL) [0x105ab61f1]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3346950 (AdobePSL) [0x105ab48e6]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3342002 (AdobePSL) [0x105ab3592]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5349487 (AdobePSL) [0x105c9d74f]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5347260 (AdobePSL) [0x105c9ce9c]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5349200 (AdobePSL) [0x105c9d630]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5348952 (AdobePSL) [0x105c9d538]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5348825 (AdobePSL) [0x105c9d4b9]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5514694 (AdobePSL) [0x105cc5ca6]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5514476 (AdobePSL) [0x105cc5bcc]
9 ??? (AdobePSL + 118259) [0x10576ddf3]
9 ??? (AdobePSL + 117995) [0x10576dceb]
9 ??? (AdobePSL + 117654) [0x10576db96]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 569177 (AdobePSL) [0x10580e639]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 580792 (AdobePSL) [0x105811398]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5501091 (AdobePSL) [0x105cc2783]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 579476 (AdobePSL) [0x105810e74]
9 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 585837 (AdobePSL) [0x10581274d]
9 __psynch_mutexwait + 10 (libsystem_kernel.dylib) [0x10c929122]
*9 psynch_mtxcontinue + 0 (mach_kernel) [0xffffff80005b46d0]
Thread 0x815b DispatchQueue 2 priority 49
9 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x10c7439ee]
9 kevent + 10 (libsystem_kernel.dylib) [0x10c929d16]
*9 ??? (mach_kernel + 3471600) [0xffffff800054f8f0]
Thread 0x8164 priority 47
9 thread_start + 13 (libsystem_c.dylib) [0x10c7ad181]
9 _pthread_start + 327 (libsystem_c.dylib) [0x10c7c0742]
9 PrivateMPEntryPoint + 58 (CarbonCore) [0x10b4657e4]
9 ??? (AdobeACE + 230874) [0x1044ac5da]
9 ??? (AdobeACE + 234185) [0x1044ad2c9]
9 MPWaitOnQueue + 252 (CarbonCore) [0x10b3f0b24]
9 TSWaitOnConditionTimedRelative + 132 (CarbonCore) [0x10b48e3eb]
9 TSWaitOnCondition + 108 (CarbonCore) [0x10b48e214]
9 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x10c9290fa]
*9 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5d30]
Thread 0x8165 priority 47
9 thread_start + 13 (libsystem_c.dylib) [0x10c7ad181]
9 _pthread_start + 327 (libsystem_c.dylib) [0x10c7c0742]
9 PrivateMPEntryPoint + 58 (CarbonCore) [0x10b4657e4]
9 ??? (AdobeACE + 230874) [0x1044ac5da]
9 ??? (AdobeACE + 234185) [0x1044ad2c9]
9 MPWaitOnQueue + 252 (CarbonCore) [0x10b3f0b24]
9 TSWaitOnConditionTimedRelative + 132 (CarbonCore) [0x10b48e3eb]
9 TSWaitOnCondition + 108 (CarbonCore) [0x10b48e214]
9 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x10c9290fa]
*9 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5d30]
Thread 0x8166 priority 47
9 thread_start + 13 (libsystem_c.dylib) [0x10c7ad181]
9 _pthread_start + 327 (libsystem_c.dylib) [0x10c7c0742]
9 PrivateMPEntryPoint + 58 (CarbonCore) [0x10b4657e4]
9 ??? (AdobeACE + 230874) [0x1044ac5da]
9 ??? (AdobeACE + 234185) [0x1044ad2c9]
9 MPWaitOnQueue + 252 (CarbonCore) [0x10b3f0b24]
9 TSWaitOnConditionTimedRelative + 132 (CarbonCore) [0x10b48e3eb]
9 TSWaitOnCondition + 108 (CarbonCore) [0x10b48e214]
9 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x10c9290fa]
*9 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5d30]
Thread 0x817a priority 47
9 thread_start + 13 (libsystem_c.dylib) [0x10c7ad181]
9 _pthread_start + 327 (libsystem_c.dylib) [0x10c7c0742]
9 AGMInitialize + 3288383 (AdobeAGM) [0x104963deb]
9 AGMInitialize + 3259056 (AdobeAGM) [0x10495cb5c]
9 AGMInitialize + 3255471 (AdobeAGM) [0x10495bd5b]
9 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x10c9290fa]
*9 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5d30]
Thread 0x81b5 priority 47
9 thread_start + 13 (libsystem_c.dylib) [0x10c7ad181]
9 _pthread_start + 327 (libsystem_c.dylib) [0x10c7c0742]
9 APXGetHostAPI + 2516713 (adbeapeengine) [0x120acae79]
9 APXGetHostAPI + 2516410 (adbeapeengine) [0x120acad4a]
9 APXGetHostAPI + 2516289 (adbeapeengine) [0x120acacd1]
9 APXGetHostAPI + 83761 (adbeapeengine) [0x120878ec1]
9 APXGetHostAPI + 2516093 (adbeapeengine) [0x120acac0d]
9 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x10c9290fa]
*9 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5d30]
Thread 0x81b6 priority 47
9 thread_start + 13 (libsystem_c.dylib) [0x10c7ad181]
9 _pthread_start + 327 (libsystem_c.dylib) [0x10c7c0742]
9 APXGetHostAPI + 2516713 (adbeapeengine) [0x120acae79]
9 APXGetHostAPI + 2516410 (adbeapeengine) [0x120acad4a]
9 APXGetHostAPI + 2516289 (adbeapeengine) [0x120acacd1]
9 APXGetHostAPI + 83761 (adbeapeengine) [0x120878ec1]
9 APXGetHostAPI + 2516093 (adbeapeengine) [0x120acac0d]
9 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x10c9290fa]
*9 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5d30]
Thread 0x81b7 priority 47
9 thread_start + 13 (libsystem_c.dylib) [0x10c7ad181]
9 _pthread_start + 327 (libsystem_c.dylib) [0x10c7c0742]
9 APXGetHostAPI + 2516713 (adbeapeengine) [0x120acae79]
9 APXGetHostAPI + 2516410 (adbeapeengine) [0x120acad4a]
9 APXGetHostAPI + 2516289 (adbeapeengine) [0x120acacd1]
9 APXGetHostAPI + 83761 (adbeapeengine) [0x120878ec1]
9 APXGetHostAPI + 2516093 (adbeapeengine) [0x120acac0d]
9 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x10c9290fa]
*9 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5d30]
Thread 0x81b8 priority 47
9 thread_start + 13 (libsystem_c.dylib) [0x10c7ad181]
9 _pthread_start + 327 (libsystem_c.dylib) [0x10c7c0742]
9 APXGetHostAPI + 2516713 (adbeapeengine) [0x120acae79]
9 APXGetHostAPI + 2516410 (adbeapeengine) [0x120acad4a]
9 APXGetHostAPI + 2516289 (adbeapeengine) [0x120acacd1]
9 APXGetHostAPI + 83761 (adbeapeengine) [0x120878ec1]
9 APXGetHostAPI + 2516093 (adbeapeengine) [0x120acac0d]
9 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x10c9290fa]
*9 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5d30]
Thread 0x81cb priority 63
9 thread_start + 13 (libsystem_c.dylib) [0x10c7ad181]
9 _pthread_start + 327 (libsystem_c.dylib) [0x10c7c0742]
9 CAPThread::Entry(CAPThread*) + 156 (CoreMediaIO) [0x1237de2de]
9 CMIO::DAL::RunLoop::OwnThread(void*) + 146 (CoreMediaIO) [0x1237e66f8]
9 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x10ae9b6b2]
9 __CFRunLoopRun + 1078 (CoreFoundation) [0x10ae9bee6]
9 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x10ae96803]
9 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x10c927686]
*9 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
Thread 0x81ce priority 47
9 thread_start + 13 (libsystem_c.dylib) [0x10c7ad181]
9 _pthread_start + 327 (libsystem_c.dylib) [0x10c7c0742]
9 APXGetHostAPI + 2516713 (adbeapeengine) [0x120acae79]
9 APXGetHostAPI + 2516410 (adbeapeengine) [0x120acad4a]
9 APXGetHostAPI + 2516289 (adbeapeengine) [0x120acacd1]
9 APXGetHostAPI + 2614859 (adbeapeengine) [0x120ae2ddb]
9 APXGetHostAPI + 2516032 (adbeapeengine) [0x120acabd0]
9 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x10c9290fa]
*9 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5d30]
Thread 0x81d3 priority 47
9 thread_start + 13 (libsystem_c.dylib) [0x10c7ad181]
9 _pthread_start + 327 (libsystem_c.dylib) [0x10c7c0742]
9 APXGetHostAPI + 2516713 (adbeapeengine) [0x120acae79]
9 APXGetHostAPI + 2516410 (adbeapeengine) [0x120acad4a]
9 APXGetHostAPI + 2516289 (adbeapeengine) [0x120acacd1]
9 APXGetHostAPI + 4164403 (adbeapeengine) [0x120c5d2c3]
9 APXGetHostAPI + 2516032 (adbeapeengine) [0x120acabd0]
9 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x10c9290fa]
*9 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5d30]
Thread 0x81d4 priority 48
9 thread_start + 13 (libsystem_c.dylib) [0x10c7ad181]
9 _pthread_start + 327 (libsystem_c.dylib) [0x10c7c0742]
9 PluginMain + 364210 (dBrushTool) [0x127e802d2]
9 usleep + 54 (libsystem_c.dylib) [0x10c84a717]
9 __semwait_signal + 10 (libsystem_kernel.dylib) [0x10c929386]
*9 semaphore_wait_continue + 0 (mach_kernel) [0xffffff8000233ec0]
Thread 0x81d5 priority 47
9 semaphore_wait_trap + 10 (libsystem_kernel.dylib) [0x10c9276c2]
*9 semaphore_wait_continue + 0 (mach_kernel) [0xffffff8000233ec0]
Thread 0x81d6 priority 47
9 semaphore_wait_trap + 10 (libsystem_kernel.dylib) [0x10c9276c2]
*9 semaphore_wait_continue + 0 (mach_kernel) [0xffffff8000233ec0]
Thread 0x81d7 priority 47
9 semaphore_wait_trap + 10 (libsystem_kernel.dylib) [0x10c9276c2]
*9 semaphore_wait_continue + 0 (mach_kernel) [0xffffff8000233ec0]
Thread 0x81d8 priority 47
9 semaphore_wait_trap + 10 (libsystem_kernel.dylib) [0x10c9276c2]
*9 semaphore_wait_continue + 0 (mach_kernel) [0xffffff8000233ec0]
Thread 0x82f9 priority 47
9 thread_start + 13 (libsystem_c.dylib) [0x10c7ad181]
9 _pthread_start + 327 (libsystem_c.dylib) [0x10c7c0742]
9 PluginMain + 1571030 (ScriptingSupport) [0x12029cbd6]
9 PluginMain + 1471097 (ScriptingSupport) [0x120284579]
9 PluginMain + 1570187 (ScriptingSupport) [0x12029c88b]
9 __semwait_signal + 10 (libsystem_kernel.dylib) [0x10c929386]
*9 semaphore_wait_continue + 0 (mach_kernel) [0xffffff8000233ec0]
Thread 0x82fb priority 47
9 thread_start + 13 (libsystem_c.dylib) [0x10c7ad181]
9 _pthread_start + 327 (libsystem_c.dylib) [0x10c7c0742]
9 Invoke + 44800 (ServiceManager-Launcher.dylib) [0x11686e253]
9 Invoke + 37055 (ServiceManager-Launcher.dylib) [0x11686c412]
9 Login + 15394 (ServiceManager-Launcher.dylib) [0x1168627ad]
9 Login + 480 (ServiceManager-Launcher.dylib) [0x11685ed6b]
9 Invoke + 36186 (ServiceManager-Launcher.dylib) [0x11686c0ad]
9 Invoke + 35935 (ServiceManager-Launcher.dylib) [0x11686bfb2]
9 Invoke + 33826 (ServiceManager-Launcher.dylib) [0x11686b775]
9 Invoke + 33482 (ServiceManager-Launcher.dylib) [0x11686b61d]
9 Invoke + 23534 (ServiceManager-Launcher.dylib) [0x116868f41]
9 Invoke + 22916 (ServiceManager-Launcher.dylib) [0x116868cd7]
9 Invoke + 21187 (ServiceManager-Launcher.dylib) [0x116868616]
9 Invoke + 20412 (ServiceManager-Launcher.dylib) [0x11686830f]
9 Invoke + 39187 (ServiceManager-Launcher.dylib) [0x11686cc66]
Hi, couldn't read all those logs, but...
Question matks, even in the root UUID 0 account indicate some deeper problem, but no expert.
Was it maybe Installed with root privileges???
Have you booted from the Restore paryion & Repaired Disk, then Permissions? -
Error message when starting Adobe Illustrator CC [Error loading plugins AppBarControls.aip]
Hello,
I get the following error message when I start Adobe Illustrator CC.
Error loading plugins
AppBarControls.aip
Then it gives me the option to continue by clicking okay. When it opens, the Application Bar is just blank.
I've tried uninstalling, then ran Adobe CC Cleaner, then downloaded and reinstalled.
Computer details : OS X 10.9.5, 1.3 GHz Intel Core i5, 8 GB 1600 MHz DDR3
Help is kindly appreciated!I also have had a difficult time with Adobe Illustrator CC 2014 crashing upon launch. The support staff was great even though we had to work through several sessions. Below is the email explaining our final session.
This email is in regards with the issue you had been facing with Illustrator CC 2014.
While going through the installer logs, we found that there was an issue with the installation & the program installer had been denied access to several critical files & folders during installation.
This was the main reason for Illustrator crash as several critical components had not been installed properly.
We tried installing the program in a new user account & that worked.
Though the program has been installed properly now & is working in your old account, I will still strongly recommend you to get your computer user account repaired with a Windows 7 operating system diskette.
This is required so that you do not run into more trouble later while working with the Adobe Applications or even while installing other programs.
Avanish Divya was the final support person that successfully resolved my problems. -
Type 10 error when starting adobe illustrator
Hi all,
Recently when I started adobe illustrator ver 10, i receive a time bomb and it gives me an error type10. I tried increasing the memory and also did a PRAM but the problem still persist.
Have anyone encounter this before, would appreciate if someone could help. By the way, when i started the photoshop apps. there is no problem. i am not sure if this is a illustartor error or should i look for updates, as it was working before this.
Thanks for all the help.
LawrenceI also have had a difficult time with Adobe Illustrator CC 2014 crashing upon launch. The support staff was great even though we had to work through several sessions. Below is the email explaining our final session.
This email is in regards with the issue you had been facing with Illustrator CC 2014.
While going through the installer logs, we found that there was an issue with the installation & the program installer had been denied access to several critical files & folders during installation.
This was the main reason for Illustrator crash as several critical components had not been installed properly.
We tried installing the program in a new user account & that worked.
Though the program has been installed properly now & is working in your old account, I will still strongly recommend you to get your computer user account repaired with a Windows 7 operating system diskette.
This is required so that you do not run into more trouble later while working with the Adobe Applications or even while installing other programs.
Avanish Divya was the final support person that successfully resolved my problems. -
Can't open the application "Adobe Illustrator CS6.app" because it is not supported...
UPDATE - Ahhh haaaa! If I log in with the guest account Illustrator works fine! WTF!? Oh well, at least I have a direction to be working towards, thanks for all the suggestions and assistance Adobe Community!
That was sarcasm by the way...
UPDATE - Just installed the latest Illustrator update from Adobe - still not loading. Tried reseting the iMac's PRAM, no luck.
UPDATE - I've just reinstalled the whole CS6 Suite, and the only things that have changed are that I now have a little white no entry sign over Illustrator (it still won't load) and I also have 1.5GB of application updates to do
I don't have any direct evidence but I'm guessing this is a Mavericks incompatibility judging by the other issues people are having with Illustrator. Any suggestions are welcome!
I've been using CS6 on my iMac for the past year (3.2GHz Intel Core i5, 32GB ram). Everything running fine, no problems.
Then I get the popup from Apple saying to upgrade to Mavericks, so I did. After updating my Java version, for the next two weeks everything carried on running fine. Until just now.
I finished working on an Illustrator file, saved it and then exited, only to remember I needed to make one more small change. So I clicked on the AI icon and got this error message;
'You can’t open the application “Adobe Illustrator CS6.app” because it is not supported on this type of Mac.' Eh???
I tried doing a reboot thinking that maybe something had just gone wonkey and needed resetting. Still no luck. So I reinstalled Java again. Nope. Then I tried every other CS6 app and they all ran fine.
Does anyone know what could cause Illustrator CS6 to be working fine for weeks and then suddenly become an unsupported app? These things always happen with you're right up against a deadline! I NEED ILLUSTRATOR WORKING NOW! HEEEEEELLLLLLLPPPP!
JamesI had the same issue and resolved it
I first remove the prefs folder and the plist files for illustrator in ~/Libary
next I logged off,
then I uninstalled illustrator using the adobe uninstaller(http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html)
Next I reinstall illstrator
after that it worked for me. -
Adobe Illustrator CC 2014 won't open under my current admin profile.
I recently installed Adobe CC 2014 suite on my Windows 7 OS. All the programs open properly with the exception of Illustrator CC. The error message I get is:
Adobe Illustrator CC 2014 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Since receiving this message I have gone through other forum posts and have tried all (below) with no remedy.
Uninstalled using Windows Uninstall Program followed by Adobe Creative Cloud Cleaner Tool and reinstalled. (I’ve done this numerous times. I also removed any prior software versions (CS5) along with preceding software preferences.)
All of my OS drivers have been updated.
Monitor, Processor and GPU Drivers are updated. NOTE: I’m running an Intel Core i7 960 3.2GHz processor and an AMD Radeon HD 6700 Series GPU.
I’m running my workstation as an admin user, however created a shared user group so InDesign would open properly. (This was my other problem I was having up until a few hours ago.)
I have uninstalled and reinstalled both Verdana and Tahoma TTF fonts.
I am not running or have installed any 3rd party plug-ins.
I read a forum post that said you can get around this problem by creating a new admin account. I did and was able to open Illustrator under that profile; however I’m still unable to open it under my existing admin account. How can I get around this? There must be a way to get Illustrator to open in my current account.
Any help in this area would be greatly appreciated. I’m now on day No. 2 trying to get this solved.Hello Mylenium,
Is this what you need to determine what is causing Illustrator CC to crash upon opening the program?
Source
Adobe Illustrator CC 2014
Summary
Stopped working
Date
7/22/2014 1:00 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Illustrator.exe
Application Version: 18.0.0.18
Application Timestamp: 53880380
Fault Module Name: Illustrator.exe
Fault Module Version: 18.0.0.18
Fault Module Timestamp: 53880380
Exception Code: c0000005
Exception Offset: 0000000000f46822
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 6425
Additional Information 2: 64256d48db57d4bc137c25bbc699fc9d
Additional Information 3: 0bee
Additional Information 4: 0beeca970ec06b6ebcf9f095a19efea9
Extra information about the problem
Bucket ID: 37012370 -
Adobe Illustrator CC and macbook pro retina
So I bought a new macbook pro with retina which has 8GB of memory, with OS X 10.9.4. I am also trialing the creative cloud having downloaded Adobe Illustrator CC and Photoshop.
Have only had the laptop for a couple of weeks and already I am having illustrator crashing within 15 or 20 minutes of building a graphic. It got worse today, and the graphics are not even complicated; 3 times crashed today. Does anyone else have this problem. Does anyone know if this is just a compatibility issue between adobe and the macbook? I was told by apple that as the laptop version had only just come out this might be the issue and adobe would have an update within a month or so. Anyone know if thats true??
By the way a friend of mine has been using adobe muse and that has also been crashing on his macbook pro, exactly same macbook pro as mine.
Any help would be much appreciated
Here is the hardware spec:
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro11,1
Processor Name: Intel Core i5
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 8 GB
Boot ROM Version: MBP111.0138.B07
SMC Version (system): 2.16f63
Thank you,Having some lag issues on a new imac at work in illustrator CC. According to a similar photoshop thread, the issue seems to be with the new Intel Iris Pro graphics....
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