Adobe illustrator memory issues

Hi
I have a customer who is using Adobe Creative suite CS2. She has been using it for a couple of years quite happily but recently we upgraded her to windows vista business.
After a re-install of adobe creative suite illustrator keeps coming up with the following error:
(if you can't see it it says theres not enough RAM)
There is 2GB of RAM in the system and without any other programs open it is using just under 1GB of RAM.
Would it be advisable updating the RAM to maybe 4GB, or is is it a bug in Vista or Illustrator?
Any help would be appreciated.

It's a compatibility issue, but a sporadic one at that. Sometimes legacy apps go looking for specific versions of DLLs that long have been surpassed by newer ones and then they can't find the correct memory address offsets. As to why it happens is unclear and seems to depend on what updates and specific extra components are on the system. If the issue cannot be resolved with compatibility mode, you may try hunting for the Microsoft Visual C redistributable packages (MSVC70 and up) and .NET runtime 1.1. Just download the full standalone installers and run them. if all of the components are already on your system, nothing will happen, if not, some bits and pieces should be installed. This may possibly fix the problems you experience...
Mylenium

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    Path:            /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
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    Version:         256 (17.0.0)
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    0   libsystem_kernel.dylib                  0x00007fff922a7e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00007fff98a00f08 _pthread_wqthread + 330
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    0   libsystem_kernel.dylib                  0x00007fff922a7a3a __semwait_signal + 10
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    4   com.apple.Foundation                    0x00007fff951e176b __NSThread__main__ + 1318
    5   libsystem_pthread.dylib                 0x00007fff989ff899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00007fff989ff72a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00007fff98a03fc9 thread_start + 13
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      rax: 0x000000010b1f3500  rbx: 0x000000010b1f3500  rcx: 0x00000000ffffffff  rdx: 0x000000010b1f3500
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       r8: 0x0000000000000040   r9: 0x00007fff5fbffa00  r10: 0x00007fff9aaeb9e1  r11: 0x00007fff9a113762
      r12: 0x00007fff5fbffa00  r13: 0x000000000000000d  r14: 0x0000000000000000  r15: 0x0000000000000002
      rip: 0x0000000103db1580  rfl: 0x0000000000010206  cr2: 0x0000000000000000
    Logical CPU:     2
    Error Code:      0x00000004
    Trap Number:     14
    Binary Images:
           0x100000000 -        0x101430fff +com.adobe.illustrator (256 - 17.0.0) <E34E6120-14D0-3467-A23C-C55B5B80B913> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
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           0x103379000 -        0x1033cdfff +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.256) <A7D0F187-0123-340C-B456-919DB5F661E7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
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           0x1033fb000 -        0x10353ffff +com.adobe.ACE (AdobeACE 2.20.02.30929 - 2.20.02.30929) <73C9699B-5EDC-3FDC-82FF-738C99AA840F> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
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           0x103bc0000 -        0x103bfdfff +com.adobe.ARE (AdobeARE 1.5.02.30929 - 1.5.02.30929) <73174C59-1DDC-3416-A0AD-4D70930ABA60> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
           0x103c05000 -        0x103d03ff7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.8.0.30807 - 3.8.0.30807) <DF0EC9F6-D499-39B8-B2F4-CAF4F742D702> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeA XEDOMCore
           0x103daf000 -        0x103dccfff +com.adobe.BIB (AdobeBIB 1.2.03.30929 - 1.2.03.30929) <A69D3AA0-9248-3B77-991B-89B2B7FE46BB> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
           0x103dd4000 -        0x103dfafff +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <FA20BCA0-05BF-35ED-95B7-5775B8310D12> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIB Utils
           0x103e02000 -        0x104112ff7 +com.adobe.CoolType (AdobeCoolType 5.13.00.30929 - 5.13.00.30929) <BBF1FCF6-523A-3E24-967A-10EA909DF89B> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoo lType
           0x10415a000 -        0x1046f3fff +com.adobe.MPS (AdobeMPS 5.8.1.30604 - 5.8.1.30604) <70CBC6A8-2740-37AB-964E-484096A1BF8A> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
           0x104770000 -        0x1056f3fef +com.adobe.psl (AdobePSL 14.0.0.30830 - 14.0.0.30830) <7BDC4AF7-B14F-3DE0-B47A-E69B37529A6B> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
           0x1058b4000 -        0x105921fff +com.adobe.AdobeXMPCore (Adobe XMP Core 5.5 -c 14 - 79.151739) <95D40B8F-C287-3F7B-945C-CEEE0D5399A2> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
           0x105954000 -        0x105a60fff +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.6 -f 50 - 79.151739) <6C763585-FC85-3A15-B089-7D43EF73F6A8> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMP Files
           0x105b0e000 -        0x105bb8fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicuc nv.40.0.dylib
           0x105be0000 -        0x105d20fe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/ 4.0/libicui18n.40.0.dylib
           0x105da0000 -        0x105ea2fef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc. 40.0.dylib
           0x105eeb000 -        0x106019fff +com.winsoft.wrservices (WRServices 7.0.0 - 7.0.0) <0853A41B-A14A-37B7-B27F-457F87865EAD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
           0x106077000 -        0x1061d0ff7 +com.adobe.linguistic.LinguisticManager (7.0.0 - 19061) <F6095811-7D5F-3E06-A664-1EB9FBF8C761> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeL inguistic
           0x10621e000 -        0x106226fff +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <657ED4E5-4FC2-3012-B36F-B60896021CB2> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSp lashKit
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        0x7fff96fbb000 -     0x7fff97168f27  libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
        0x7fff97169000 -     0x7fff97190ffb  libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib
        0x7fff971f3000 -     0x7fff971f4fff  com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
        0x7fff971f7000 -     0x7fff9722fff7  com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
        0x7fff972c9000 -     0x7fff972eeff7  com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
        0x7fff972ef000 -     0x7fff972f4fff  com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
        0x7fff972f5000 -     0x7fff973dcff7  libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
        0x7fff973dd000 -     0x7fff97466fff  com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
        0x7fff97a72000 -     0x7fff97ba2ff7  com.apple.desktopservices (1.8.2 - 1.8.2) <76D6ED93-9D5A-3941-8B88-A1773290AE74> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
        0x7fff97ba3000 -     0x7fff97d5bff3  libicucore.A.dylib (511.31) <167DDD0A-A935-31AF-B5B9-940268EC3A3C> /usr/lib/libicucore.A.dylib
        0x7fff97d5c000 -     0x7fff97d85fff  com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
        0x7fff98199000 -     0x7fff98199ff7  libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
        0x7fff9819a000 -     0x7fff981c9fd2  libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
        0x7fff981ca000 -     0x7fff981d5ff7  com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
        0x7fff981d6000 -     0x7fff98206fff  com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
        0x7fff98214000 -     0x7fff9831afff  com.apple.ImageIO.framework (3.3.0 - 1042) <DEA4FF1B-D340-32C3-977D-D249709C6031> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
        0x7fff98343000 -     0x7fff98345fff  com.apple.EFILogin (2.0 - 2) <C360E8AF-E9BB-3BBA-9DF0-57A92CEF00D4> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
        0x7fff98346000 -     0x7fff98346fff  com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
        0x7fff98347000 -     0x7fff9877affb  com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
        0x7fff9877b000 -     0x7fff98786ff7  com.apple.DirectoryService.Framework (10.9 - 173.90.1) <A9866D67-C5A8-36D1-A1DB-E2FA60328698> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
        0x7fff98787000 -     0x7fff987b6ff9  com.apple.GSS (4.0 - 2.0) <1B71A3E1-E31D-32CC-A733-ED155CC4A6A2> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
        0x7fff987b7000 -     0x7fff987b8ffb  libremovefile.dylib (33) <3543F917-928E-3DB2-A2F4-7AB73B4970EF> /usr/lib/system/libremovefile.dylib
        0x7fff98857000 -     0x7fff98945fff  libJP2.dylib (1042.2) <DD2DE799-C053-3C6A-91EC-D637CBD6FF90> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
        0x7fff98946000 -     0x7fff98993ff2  com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
        0x7fff98995000 -     0x7fff989d4fff  libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
        0x7fff989d6000 -     0x7fff989fdff7  libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib
        0x7fff989fe000 -     0x7fff98a05ff7  libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
        0x7fff98a06000 -     0x7fff98a0fffd  com.apple.CommonAuth (4.0 - 2.0) <32BA436F-6319-3A0B-B5D2-2EB75FF36B5B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
        0x7fff98ef4000 -     0x7fff98fdefff  libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
        0x7fff9901a000 -     0x7fff99025fff  libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
        0x7fff99026000 -     0x7fff990eaff7  com.apple.backup.framework (1.5.2 - 1.5.2) <A3C552F0-670B-388F-93FA-D917F96ACE1B> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
        0x7fff99143000 -     0x7fff9914fff3  com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
        0x7fff9916a000 -     0x7fff991d4ff7  com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
        0x7fff991df000 -     0x7fff991e2fff  com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
        0x7fff991e3000 -     0x7fff991eafff  libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
        0x7fff991eb000 -     0x7fff991ebfff  com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
        0x7fff991ec000 -     0x7fff991edfff  libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib
        0x7fff9976c000 -     0x7fff9977afff  com.apple.opengl (9.6.0 - 9.6.0) <709F4A02-73A0-303C-86B5-85C596C8B707> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
        0x7fff9977b000 -     0x7fff9977dfff  libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
        0x7fff9979a000 -     0x7fff997a1ff8  liblaunch.dylib (842.90.1) <38D1AB2C-A476-385F-8EA8-7AB604CA1F89> /usr/lib/system/liblaunch.dylib
        0x7fff997a2000 -     0x7fff997a4ffb  libutil.dylib (34) <DAC4A6CF-A1BB-3874-9569-A919316D30E8> /usr/lib/libutil.dylib
        0x7fff99cad000 -     0x7fff99cdcfff  com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
        0x7fff99cdd000 -     0x7fff99d24fff  libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
        0x7fff9a111000 -     0x7fff9a114ff7  libdyld.dylib (239.4) <CF03004F-58E4-3BB6-B3FD-BE4E05F128A0> /usr/lib/system/libdyld.dylib
        0x7fff9a140000 -     0x7fff9a209fff  com.apple.LaunchServices (572.26 - 572.26) <EF8A4A15-0861-35C5-9744-5E1BC5C26DD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
        0x7fff9a29c000 -     0x7fff9a2b3ff7  com.apple.CFOpenDirectory (10.9 - 173.90.1) <38A25261-C622-3F11-BFD3-7AFFC44D57B8> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
        0x7fff9a2be000 -     0x7fff9a2e7ff7  libc++abi.dylib (49.1) <21A807D3-6732-3455-B77F-743E9F916DF0> /usr/lib/libc++abi.dylib
        0x7fff9a456000 -     0x7fff9a457ff7  com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 2
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 984
        thread_create: 2
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=314.8M resident=93.2M(30%) swapped_out_or_unallocated=221.7M(70%)
    Writable regions: Total=128.6M written=26.7M(21%) resident=48.4M(38%) swapped_out=32K(0%) unallocated=80.1M(62%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    CG backing stores                  2352K
    CG image                             12K
    CG raster data                       32K
    CG shared images                    172K
    CoreServices                       1084K
    Image IO                           1932K
    Kernel Alloc Once                     8K
    MALLOC                             88.9M
    MALLOC (admin)                       32K
    Memory Tag 242                       12K
    Memory Tag 251                        8K
    STACK GUARD                        56.0M
    Stack                              10.2M
    VM_ALLOCATE                        19.4M
    __DATA                             27.6M
    __IMAGE                             528K
    __LINKEDIT                        109.8M
    __TEXT                            205.0M
    __UNICODE                           544K
    mapped file                        48.9M
    shared memory                         4K
    ===========                      =======
    TOTAL                             572.4M

    I tried a TON of things but was able to resolve this issue by trashing ~/Library/Preferences/Adobe Illustrator 18 Settings.

  • Adobe Illustrator Crashes After Launch - Configuration Error 5

    Hardware config:
    Model Name:          MacBook Air
    Model Identifier:          MacBookAir4,1
    Processor Name:          Intel Core i5
    Processor Speed:          1.6 GHz
    Number of Processors:          1
    Total Number of Cores:          2
    L2 Cache (per Core):          256 KB
    L3 Cache:          3 MB
    Memory:          4 GB
    Software:
    System Version:          OS X 10.8.2 (12C60)
    Adobe Creative Cloud, Illustrator CS6
    Problem:
    Adobe Illustrator was working fine on my MacBook Pro. That is in the shop being fixed, meanwhile I have a loaner computer which is what the specs are above. All my Adobe apps work, except for Illustrator. When I launch it, it loads everything but just as the main menu across the top loads I get an error stating:
    Configuration error
    Please uninstall and reinstall the product.
    If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
    Error: 5
    http://www.adobe.com/support/
    I've uninstalled and reinstalled Illustrator. With and without preferences. Many times. I went so far as to uninstall all my Adobe products, use the CS cleaner, and manually go in and delete any files I could find related to anything Adobe. I just reinstalled, and yet I get the same error. I've read about other people having a similar problem, but nobody seems to have a solution. Anyone have any ideas?
    An additional detail, I have my hard drive from the MacBook Pro, and when I boot from it (through the Macbook Air, it's attached via USB) I still have the same issue of Illustrator crashing just after launch with the same error message. The ultimate test will be when I get my MBP back Thursday and am able to see if it's something specific to the MBA.
    Note: I spent an hour or so on the phone with Adobe support and we changed permissions on various folders, downloaded the newer version of the Adobe Application Manager, uninstalled Illustrator again and reinstalled it, repaired permissions, etc. and nothing fixed the problem. The support rep took over my computer and did a bunch of things but to no avail. He then said he was going to try one more thing before escalating it, but then the phone disconnected us. I was connected through chat and he said he was going to call me back, but never did and then the chat window automatically closed and I don't know how to get back in touch with him.

    Still no luck with Adobe support. I call, it takes 20 minutes for them to figure out they've already tried everything at the entry level and that it needs to be escalated, they tell me I'll get a call sometime in the next 1-2 days, the call comes when I'm not at my office or phone (sometimes at 7 pm at night, sometimes at 7 am in the morning, two times when I am rarely at my computer in my office), they leave a message telling me to call in, and the process repeats.
    Now, there is this information below from a crash report. If anyone can make heads or tails of this let me know.
    Process:         Adobe Illustrator [55287]
    Path:            /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         682 (16.0.0)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [187]
    User ID:         501
    Date/Time:       2013-02-01 20:30:24.800 -0700
    OS Version:      Mac OS X 10.8.2 (12C60)
    Report Version:  10
    Interval Since Last Report:          967910 sec
    Crashes Since Last Report:           14
    Per-App Interval Since Last Report:  515 sec
    Per-App Crashes Since Last Report:   4
    Anonymous UUID:                      AD46D210-611E-B8F9-AF00-22DF16B55578
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
    VM Regions Near 0x8:
    -->
        __TEXT                 0000000100000000-000000010186d000 [ 24.4M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.adobe.illustrator.plugins.SymbolPalette          0x000000011bc96e9e PluginMain + 358030
    1   com.adobe.illustrator.plugins.SymbolPalette          0x000000011bc9a34c PluginMain + 371516
    2   com.adobe.illustrator.plugins.SymbolPalette          0x000000011bc5f970 PluginMain + 131424
    3   com.adobe.illustrator.plugins.SymbolPalette          0x000000011bc9a1af PluginMain + 371103
    4   com.adobe.illustrator.plugins.SymbolPalette          0x000000011bc987d3 PluginMain + 364483
    5   com.adobe.illustrator.plugins.SymbolPalette          0x000000011bc9eaa8 PluginMain + 389784
    6   com.adobe.illustrator.plugins.SymbolPalette          0x000000011bc8376b PluginMain + 278363
    7   com.adobe.illustrator.plugins.SymbolPalette          0x000000011bc3f93c PluginMain + 300
    8   com.adobe.illustrator                   0x0000000100c84bfa std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
    9   com.adobe.illustrator                   0x0000000100c7f1ec std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
    10  com.adobe.illustrator                   0x0000000100c8236c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
    11  com.adobe.illustrator                   0x0000000100c82656 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 14646
    12  com.adobe.illustrator                   0x0000000100c84bfa std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
    13  com.adobe.illustrator                   0x0000000100c7f1ec std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
    14  com.adobe.illustrator                   0x0000000100c8236c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
    15  com.adobe.illustrator                   0x0000000100c800ac std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 5004
    16  com.adobe.illustrator                   0x0000000100c8157e std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 10334
    17  com.adobe.illustrator                   0x000000010098374d 0x100000000 + 9975629
    18  com.adobe.illustrator                   0x0000000100984a39 0x100000000 + 9980473
    19  com.adobe.illustrator                   0x0000000100987e29 0x100000000 + 9993769
    20  com.adobe.illustrator                   0x000000010070044b 0x100000000 + 7341131
    21  com.adobe.illustrator                   0x000000010083cfde 0x100000000 + 8638430
    22  com.adobe.illustrator                   0x00000001006ff280 0x100000000 + 7336576
    23  com.adobe.illustrator                   0x00000001006ef5d4 0x100000000 + 7271892
    24  com.adobe.illustrator                   0x00000001001635f8 0x100000000 + 1455608
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8ebf7d16 kevent + 10
    1   libdispatch.dylib                       0x00007fff96849dea _dispatch_mgr_invoke + 883
    2   libdispatch.dylib                       0x00007fff968499ee _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib                  0x00007fff8ebf76d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff9230beec _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff9230bcb3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff922f6171 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff8ebf76d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff9230beec _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff9230bcb3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff922f6171 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd214 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
    4   com.apple.CoreServices.CarbonCore          0x00007fff8b93fb24 MPWaitOnQueue + 252
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 5:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd214 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
    4   com.apple.CoreServices.CarbonCore          0x00007fff8b93fb24 MPWaitOnQueue + 252
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 6:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd214 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
    4   com.apple.CoreServices.CarbonCore          0x00007fff8b93fb24 MPWaitOnQueue + 252
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 7:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd214 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
    4   com.apple.CoreServices.CarbonCore          0x00007fff8b93fb24 MPWaitOnQueue + 252
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 8:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd214 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
    4   com.apple.CoreServices.CarbonCore          0x00007fff8b93fb24 MPWaitOnQueue + 252
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 9:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd214 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
    4   com.apple.CoreServices.CarbonCore          0x00007fff8b93fb24 MPWaitOnQueue + 252
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 10:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd214 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
    4   com.apple.CoreServices.CarbonCore          0x00007fff8b93fb24 MPWaitOnQueue + 252
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 11:
    0   libsystem_kernel.dylib                  0x00007fff8ebf76d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff9230beec _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff9230bcb3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff922f6171 start_wqthread + 13
    Thread 12:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.adobe.AGM                           0x0000000102ed4d5b AGMInitialize + 3255471
    3   com.adobe.AGM                           0x0000000102ed5b5c AGMInitialize + 3259056
    4   com.adobe.AGM                           0x0000000102edcdeb AGMInitialize + 3288383
    5   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 13:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.adobe.ape.engine                    0x000000011929ac0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine                    0x0000000119048ec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine                    0x000000011929acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x000000011929ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x000000011929ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 14:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.adobe.ape.engine                    0x000000011929ac0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine                    0x0000000119048ec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine                    0x000000011929acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x000000011929ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x000000011929ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 15:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.adobe.ape.engine                    0x000000011929ac0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine                    0x0000000119048ec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine                    0x000000011929acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x000000011929ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x000000011929ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 16:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.adobe.ape.engine                    0x000000011929ac0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine                    0x0000000119048ec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine                    0x000000011929acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x000000011929ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x000000011929ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 17:
    0   libsystem_kernel.dylib                  0x00007fff8ebf5686 mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8ebf4c42 mach_msg + 70
    2   com.apple.CoreFoundation                0x00007fff91c95803 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation                0x00007fff91c9aee6 __CFRunLoopRun + 1078
    4   com.apple.CoreFoundation                0x00007fff91c9a6b2 CFRunLoopRunSpecific + 290
    5   com.apple.CoreMediaIO                   0x00007fff8b2ed6f8 CMIO::DAL::RunLoop::OwnThread(void*) + 146
    6   com.apple.CoreMediaIO                   0x00007fff8b2e52de CAPThread::Entry(CAPThread*) + 156
    7   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 18:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230dfc3 _pthread_cond_wait + 927
    2   com.adobe.ape.engine                    0x000000011929abd0 APXGetHostAPI + 2516032
    3   com.adobe.ape.engine                    0x00000001192b2ddb APXGetHostAPI + 2614859
    4   com.adobe.ape.engine                    0x000000011929acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x000000011929ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x000000011929ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 19:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230dfc3 _pthread_cond_wait + 927
    2   com.adobe.ape.engine                    0x000000011929abd0 APXGetHostAPI + 2516032
    3   com.adobe.ape.engine                    0x000000011942d2c3 APXGetHostAPI + 4164403
    4   com.adobe.ape.engine                    0x000000011929acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x000000011929ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x000000011929ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 20:: com.apple.appkit-heartbeat
    0   libsystem_kernel.dylib                  0x00007fff8ebf7386 __semwait_signal + 10
    1   libsystem_c.dylib                       0x00007fff92393800 nanosleep + 163
    2   libsystem_c.dylib                       0x00007fff92393717 usleep + 54
    3   com.apple.AppKit                        0x00007fff906f1958 -[NSUIHeartBeat _heartBeatThread:] + 543
    4   com.apple.Foundation                    0x00007fff8c174612 __NSThread__main__ + 1345
    5   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 21:
    0   libsystem_kernel.dylib                  0x00007fff8ebf76d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff9230beec _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff9230bcb3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff922f6171 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x000000010ff9a850  rcx: 0x00000000003f0200  rdx: 0x0000000000000000
      rdi: 0x000000010ff9a810  rsi: 0x0000000000000000  rbp: 0x00007fff5fbff080  rsp: 0x00007fff5fbff080
       r8: 0x0000000000000002   r9: 0x000000002be65c26  r10: 0x000000010fe2e710  r11: 0x0000000025493f16
      r12: 0x000000010ff9a850  r13: 0x000000010ff9a800  r14: 0x000000010ff9a880  r15: 0x000000010ff9a800
      rip: 0x000000011bc96e9e  rfl: 0x0000000000010246  cr2: 0x0000000000000008
    Logical CPU: 6
    Binary Images:
           0x100000000 -        0x10186cfe7 +com.adobe.illustrator (682 - 16.0.0) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
           0x101aae000 -        0x1027f3ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
           0x102806000 -        0x102874fef +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
           0x1028c8000 -        0x1028ccff7 +com.adobe.AdobeCrashReporter (6.0 - 6.0.20120201) <A6B1F3BD-5DB0-FEE5-708A-B54E5CA80481> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
           0x1028d2000 -        0x10292fff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.682) <013A7667-AC54-C394-36EC-DE3E058EBBB8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
           0x102956000 -        0x1029bbff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.682) <4D4BAF9C-D816-167D-C653-3E61955725A9> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
           0x1029e9000 -        0x1029e9ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.682) <6344CAA3-C943-9DF3-CCCB-AB443149DF6A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
           0x1029ed000 -        0x102b66fff +com.adobe.ACE (AdobeACE 2.19.18.19822 - 2.19.18.19822) <01A168B2-A4AA-71B3-D8F1-2F4A367485BB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
           0x102b79000 -        0x103181fff +com.adobe.AGM (AdobeAGM 4.26.20.19822 - 4.26.20.19822) <4AB2E56F-811A-C769-4F3C-CBE1530C8A56> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
           0x10321d000 -        0x10325fff7 +com.adobe.ARE (AdobeARE 1.5.02.19822 - 1.5.02.19822) <FB3356DF-DBCD-CE4C-DC16-63540BC96C5C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
           0x103267000 -        0x103361fe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
           0x103405000 -        0x103424fff +com.adobe.BIB (AdobeBIB 1.2.02.19822 - 1.2.02.19822) <7EC75BFC-1A1C-8FD3-56BB-D6B6EB5CA9A1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
           0x10342b000 -        0x103453ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4886F3FC-D31A-6149-1E03-EBA15E262086> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
           0x10345a000 -        0x1037bbfef +com.adobe.CoolType (AdobeCoolType 5.10.31.19822 - 5.10.31.19822) <14E82AD0-5994-21FA-D963-D3FB2A113349> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
           0x103808000 -        0x103c4eff7 +com.adobe.MPS (AdobeMPS 5.8.0.19673 - 5.8.0.19673) <E63AFCA8-3E74-1745-8C74-8B0A78073BE5> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
           0x103cca000 -        0x104dc8fef +com.adobe.psl (AdobePSL 13.0.0.19655 - 13.0.0.19655) <8029DA17-402C-301F-02E9-D0EC8DF48BE8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
           0x104f88000 -        0x104fe8ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
           0x104ff2000 -        0x1050aafe7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.4 -f 49 - 66.145661) <9F30F410-B84E-EB85-7F2C-C72BCD50CB77> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
           0x1050dd000 -        0x105187fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
           0x1051ae000 -        0x1052eefe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
           0x10536d000 -        0x10546ffef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
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