Adobe Ilustrator giving me low ram error even though there is plenty of ram

One of my users is getting the message "The operation cannot complete because there isn't enough memory (RAM) available" error when opening a file in illustrator.  I had them send me a screen show of the memory utilization in task manager and it is at 28%. Can anyone offer any insight on why this might be happening?  They are requesting that more RAM be added to the machine but being that it already has 16gb installed I'd like to rule out any other issues before jumping to that step.
Below are screenshots of the error and the task manager
Message was edited by: DREW SARTIN

Memory errors have nothing to do with actual lack of RAM. The file is damaged or references a potentially critical external component like a specific printer driver whose info has been stored in the file, a font, a color profile, a linked image or whatever. You need to figure out those problems instead of blindly throwing more resources art the program. As a start, try to open the file on another system. If it works you can limit the investigation to the specific machine and even if it doesn't it may give you a more meaningful warning that helps to diagnose the error.
Mylenium

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