Adobe im zeitalter des internet ...

so begeistert ich von adobe produkten bin und so toll dieses forum hier ist, so frustriert bin ich gerade:
klar registriere ich meine adobe-produkte online! ist ja bequemer.
vorige woche registriere ich also eine gesamte publishing-collection/mac. dabei erfahre ich, dass ich indesign (hab ich, seit es in deutsch verfuegbar ist und natuerlich auch online registriert) anscheinend noch nicht registriert habe. also schicke ich ein mail, mit bitte um check. bis heute keine antwort.
um das kostenlose update photoshop 5.5 auf 6.0 zu bekommen, hab ich gestern per fax vorbestellt. geht nicht online. wg. der rechnung. naja, soll sein. obwohl, war da nicht mal was mit ePaper? egal. ich faxe. erst pausenlos besetzt, dann geht das erste blatt durch, das zweite nicht. ich faxe das zweite blatt (rechnung) nach.
heute bekomme ich ein fax, adobe frankfurt haette die rechnung nicht bekommen. gut, kann sein, dass da ein fax dazwischen liegt, weil ich die zweite seite nachgefaxt habe.
aber - das beste kommt noch - ich haette meinen photoshop noch nicht registriert (!!!) und ich moege das doch TELEFONISCH(!!!!) machen!
wozu bietet adobe ueberhaupt onlineregistrierung an? denn, wenn mein ps nicht registriert ist, ist es vermutlich illu und acrobat auch nicht ... und indesign ..
margot, etwas frustig. §:(

hi adobe-team!
die story geht weiter: adobe schickt mir ein teils vorausgefuelltes formular, um das update auf illustrator 10 zu bestellen. da ich schon lange zaehne habe, weil eine kollegin den illu 10 schon hat, fuelle ich das formular aus und bestelle per fax statt online. am 8.1. dieses jahres.
irgendwas hab ich in erinnerung von wegen 48 stunden oder so. da ich nach 10 tagen noch immer keinen illu 10 habe, rufe ich mal an. leider tue ich das nach 17.00 uhr, komme zum band, bitte um rueckruf und setze auch noch ein e-mail ab.
ich werde nicht zurueckgerufen. ich bekomme (bis heute) keine antwort auf mein mail.
also rufe ich am naechsten tag gegen mittag nochmal an. der freundliche herr am anderen ende der leitung erklaert mir allen ernstes, er haette keine bestellung von mir. das will ich nicht glauben. laut faxprotokoll lese ich ihm datum und uhrzeit des bestellfaxes vor. er bugsiert mich in die warteschleife mit dem hinweis, "da mal nachzusehen". nach einiger zeit meldet er sich wieder. ja, das fax sei jetzt "aufgetaucht", aber die bestellung nicht weitergeleitet.
ich bin paff ob dieser meldung und quetsche ein "wie darf ich das verstehen?!" aus mir raus. ja, also, adobe koenne auf grund der grossen nachfrage das update ohnehin nicht liefern, also haette man die bestellung gleich gar nicht weitergeleitet. aber wenn ich grossen wert darauf legen wuerde, koenne er das jetzt schon mal machen ...
ich war so entsetzt, dass ich vergass, unhoeflich zu werden. ich _bat_ darum, meine bestellung weiterzuleiten. gestern (30.1.2002) bekam ich mein update per boten zugestellt.
eigentlich frage ich mich inzwischen, warum ich software bei adobe kaufe. vielleicht will adobe das ja gar nicht, wenn adobe faxbestellungen einfach NICHT BEARBEITET BIS MAN NACHTELEFONIERT!!! ich meine, bin ich hier bei microsoft? oder wie?
ciao,
margot mit bitte um zweckdienliche hinweise, wie man denn jetzt adobe-produkte bestellen kann, damit man sie bekommt, ohne dass man hinterhertelefonieren muss ...
p.s.: ach ja, ich hab meine adobe-id vergessen, die notwendig ist, um die produkte online zu registrieren ... hat wer einen plan, wo man die wieder bekommt? vielleicht sogar ohne bei adobe anzurufen ...?

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Click the “Kudos Thumbs Up" at the bottom of this post to say
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quiero comprar el adobe acroba XI para mi uso personal, como no tenemos representantes en asuancion Paraguay, trato de acerlo por internet, pero no me acepta... porqué será?. Miguel

Federico, agradezco tu ayuda. Realmente está dificil...
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Miguel
Date: Mon, 15 Jul 2013 11:35:09 -0700
From: [email protected]
To: [email protected]
Subject: quiero comprar el adobe acrobar XI por internet y no puedo... me pueden ayudar?
    Re: quiero comprar el adobe acrobar XI por internet y no puedo... me pueden ayudar?
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Difícil pregunta, veo que si estas en Yemen tienes más suerte que en Argentina, Paraguay, Uruguay,...
Buscando en como contactar con Adobe he encontrado unos telefonos, no sé si las llamadas son gratis o no:
Argentina 0-800-444-0290
Brasil 0800 8921704
El Caribe +1-206-675-6100
Chile 1230-020-0109
Colombia 01-800-5-1-80102
Costa Rica 0-800-011-0910
México 001-800-249-1039
Perú 0-800-77989
Otros países de Latinoamérica 408-352-9228
A ver si hay suerte.
Una alternativa es "inundar" los foros USA con preguntas: How to buy Adobe software from (Paraguay,…)"
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[ email signature removed - see http://forums.adobe.com/docs/DOC-3731 ]

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