Adobe InDesign CS3 Installation Problem...Over One Year and Counting

Well, it's been over a year since I purchased the Pagemaker to InDesign upgrade. I've tried at lease 15 times to load the software with the same "shared components failed to install" errors.
I've tried the Web for answers, the Clean-up utility and even called the tech support line. The answer (after waiting at least an hour on the phone) was to back up all of my files (on my time, not theirs) and run the scrub utility with the "undocumented" option 4...but watch out...
As a user of Pagemaker for nearly 15 years, I can't believe that Adobe (formerly Aldus) would release a product that cannot be used. I spent a bit over $200 for the upgrade...they got my money...I got a DVD of software that cannot be installed successfully.
As a customer for over 3 versions of the Pagemaker software, I find it a bit odd that I would have to spend hours on my computer trying to get Adobe software to install properly.
Is it just me, or have others given up on this?

> and even called
> the tech support line. The answer (after waiting at least an hour on
> the phone) was to back up all of my files (on my time, not theirs)
> and run the scrub utility with the "undocumented" option 4...but
> watch out...
And so what happened? I think Adobe is the first place you should go
with installation issues, and you should (and they should too) persist
until you get past the problem.
Tech support is a PITA. They make you do things you don't want to do
(like back up all your files on your own time); they make you jump
through silly hoops and crawl under the desk pulling parts out of your
computer; but they also have an obligation to get it working on your
computer, whatever it takes.
Call them back. Get a number. Keep track of who you talk to. Ask them to
bump you up to the next level. Keep trying.
Kenneth Benson
Pegasus Type, Inc.
www.pegtype.com

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