Adobe Indesign CS4 Crashing When Printing To HP OfficeJet Pro 8500
Adobe Indesign in crashing when I select print. The only printer I have is the OfficeJet Pro 8500 (A909g) I am running the latest version of OS. (OS 10.10.1) I have uninstalled Indesign and reinstalled it from my disc. There is no update to the version I loaded. (There are newer versions of Indesign and Creative Suite) I reset the printers in system preferences. I have checked Software Update to make sure I have the latest driver. I am running Indesign on my other computer using OS 10.10.1 so I doubt that is an issue. Other Adobe software prints fine. All other programs that I have print fine as far as I can tell. I have run diagnostic software without success.
Hi,
Adobe might be a better resource to check a such, as any other application work as expected as you mention.
by checking its system requirements, it seems as CS4 is incompatible with Yosemite and that may explain a such:
http://helpx.adobe.com/indesign/system-requirements.html#main_InDesign_CS4_system_requirements
As I can see only InDesign CC (2014) is compatible with Yosemite.
I would suggest trying InDesign's support communities below, there are more expertize users for a such:
https://forums.adobe.com/community/indesign
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution
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Process: Adobe InDesign CS4 [3609]
Path: /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/Adobe InDesign CS4
Identifier: com.adobe.InDesign
Version: 6.0.6.622 (6060)
Code Type: X86 (Native)
Parent Process: launchd [155]
Date/Time: 2011-07-21 21:29:50.773 -0400
OS Version: Mac OS X 10.7 (11A511)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/Adobe InDesign CS4
__TEXT 0000000000001000-0000000000004000 [ 12K] r-x/rwx SM=COW /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/Adobe InDesign CS4
Application Specific Information:
objc[3609]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x95660a69 CFURLCreateStringWithFileSystemPath + 265
1 com.apple.CoreFoundation 0x9566094d CFURLCopyFileSystemPath + 45
2 AdobeAGM 0x002b1ae0 AGMInitialize + 1392018
3 AdobeAGM 0x00476218 0x146000 + 3342872
4 AdobeAGM 0x0016e79a AGMInitialize + 68172
5 AdobeAGM 0x002ad34b AGMInitialize + 1373693
6 AdobeAGM 0x0016f748 AGMInitialize + 72186
7 com.adobe.InDesign.Print 0x15cd0567 GetPlugIn + 455687
8 com.adobe.InDesign.PrintUI 0x103c0720 GetPlugIn + 265616
9 com.adobe.InDesign.PrintUI 0x103c0dbc GetPlugIn + 267308
10 PublicLib.dylib 0x010b54c2 Command::DoImmediate(short) + 34
11 com.adobe.InDesign.Utilities 0x16da55c3 0x16da3000 + 9667
12 com.adobe.InDesign.Utilities 0x16da57ec 0x16da3000 + 10220
13 com.adobe.InDesign.AppFramework 0x11dd213e 0x11db9000 + 102718
14 PublicLib.dylib 0x010b5dcb CmdUtils::ProcessCommand(ICommand*) + 59
15 com.adobe.InDesign.PrintUI 0x103d0cf0 GetPlugIn + 332640
16 com.adobe.InDesign.Print 0x15c9cf7d GetPlugIn + 245277
17 PublicLib.dylib 0x010b54c2 Command::DoImmediate(short) + 34
18 com.adobe.InDesign.Utilities 0x16da55c3 0x16da3000 + 9667
19 com.adobe.InDesign.Utilities 0x16da57ec 0x16da3000 + 10220
20 com.adobe.InDesign.AppFramework 0x11dd213e 0x11db9000 + 102718
21 PublicLib.dylib 0x010b5dcb CmdUtils::ProcessCommand(ICommand*) + 59
22 com.adobe.InDesign.PrintUI 0x10381937 GetPlugIn + 8103
23 com.adobe.InDesign.Actions 0x11d6bc03 GetPlugIn + 15171
24 com.adobe.InDesign.Actions 0x11d70a3b GetPlugIn + 35195
25 com.adobe.InDesign.AppFramework 0x11dbb803 0x11db9000 + 10243
26 com.apple.HIToolbox 0x9c289e54 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
27 com.apple.HIToolbox 0x9c10582b _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
28 com.apple.HIToolbox 0x9c104ca8 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
29 com.apple.HIToolbox 0x9c119ac9 SendEventToEventTarget + 76
30 com.adobe.InDesign.AppFramework 0x11dbc8f7 0x11db9000 + 14583
31 com.adobe.InDesign.AppFramework 0x11ddfb3e GetPlugIn + 16750
32 com.adobe.InDesign 0x000026eb main + 187
33 com.adobe.InDesign 0x00001fb2 start + 258
34 com.adobe.InDesign 0x00001ed9 start + 41
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x972f590a kevent + 10
1 libdispatch.dylib 0x9be80ccc _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9be7f71b _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x972f483e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9028ce78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9028cf7b pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x9b6c68fb TSWaitOnConditionTimedRelative + 178
4 com.apple.CoreServices.CarbonCore 0x9b728a29 MPWaitOnQueue + 200
5 PMRuntime.dylib 0x00012668 MemUtils::GetAvailMem() + 296
6 com.apple.CoreServices.CarbonCore 0x9b729988 PrivateMPEntryPoint + 68
7 libsystem_c.dylib 0x90288ed9 _pthread_start + 335
8 libsystem_c.dylib 0x9028c6de thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x972f2c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x972f21f6 mach_msg + 70
2 com.apple.CoreServices.CarbonCore 0x9b753494 TS_exception_listener_thread + 90
3 libsystem_c.dylib 0x90288ed9 _pthread_start + 335
4 libsystem_c.dylib 0x9028c6de thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x972f483e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9028ce21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9023d42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9b75520a TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9b6c68d1 TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9b728a29 MPWaitOnQueue + 200
6 AdobeACE 0x0004c38d 0x1b000 + 201613
7 AdobeACE 0x0004bd85 0x1b000 + 200069
8 com.apple.CoreServices.CarbonCore 0x9b729988 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x90288ed9 _pthread_start + 335
10 libsystem_c.dylib 0x9028c6de thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x972f483e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9028ce78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9023482a pthread_cond_wait + 48
3 com.adobe.amt.services 0x0f269552 C_EULA_AskToAcceptEULA + 21368
4 com.adobe.amt.services 0x0f264995 C_EULA_AskToAcceptEULA + 1979
5 com.adobe.amt.services 0x0f2695b0 C_EULA_AskToAcceptEULA + 21462
6 libsystem_c.dylib 0x90288ed9 _pthread_start + 335
7 libsystem_c.dylib 0x9028c6de thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x972f483e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9028ce78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9023482a pthread_cond_wait + 48
3 libboost_thread-mt-1_34_1.dylib 0x01597080 boost::detail::condition_impl::do_wait(_opaque_pthread_mutex_t*) + 24
4 com.adobe.InDesign.AppFramework 0x11ea516f GetPlugIn + 825247
5 libboost_thread-mt-1_34_1.dylib 0x0159a3a6 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 34
6 libboost_thread-mt-1_34_1.dylib 0x015997e5 boost::thread_group::create_thread(boost::function0<void, std::allocator<boost::function_base> > const&) + 223
7 libsystem_c.dylib 0x90288ed9 _pthread_start + 335
8 libsystem_c.dylib 0x9028c6de thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x972f483e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9028ce78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9023482a pthread_cond_wait + 48
3 libboost_thread-mt-1_34_1.dylib 0x01597080 boost::detail::condition_impl::do_wait(_opaque_pthread_mutex_t*) + 24
4 com.adobe.InDesign.AppFramework 0x11ea516f GetPlugIn + 825247
5 libboost_thread-mt-1_34_1.dylib 0x0159a3a6 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 34
6 libboost_thread-mt-1_34_1.dylib 0x015997e5 boost::thread_group::create_thread(boost::function0<void, std::allocator<boost::function_base> > const&) + 223
7 libsystem_c.dylib 0x90288ed9 _pthread_start + 335
8 libsystem_c.dylib 0x9028c6de thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x972f483e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9028ce78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9023482a pthread_cond_wait + 48
3 libboost_thread-mt-1_34_1.dylib 0x01597080 boost::detail::condition_impl::do_wait(_opaque_pthread_mutex_t*) + 24
4 com.adobe.InDesign.AppFramework 0x11ea516f GetPlugIn + 825247
5 libboost_thread-mt-1_34_1.dylib 0x0159a3a6 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 34
6 libboost_thread-mt-1_34_1.dylib 0x015997e5 boost::thread_group::create_thread(boost::function0<void, std::allocator<boost::function_base> > const&) + 223
7 libsystem_c.dylib 0x90288ed9 _pthread_start + 335
8 libsystem_c.dylib 0x9028c6de thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x972f483e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9028ce78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9023482a pthread_cond_wait + 48
3 libboost_thread-mt-1_34_1.dylib 0x01597080 boost::detail::condition_impl::do_wait(_opaque_pthread_mutex_t*) + 24
4 com.adobe.InDesign.AppFramework 0x11ea516f GetPlugIn + 825247
5 libboost_thread-mt-1_34_1.dylib 0x0159a3a6 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 34
6 libboost_thread-mt-1_34_1.dylib 0x015997e5 boost::thread_group::create_thread(boost::function0<void, std::allocator<boost::function_base> > const&) + 223
7 libsystem_c.dylib 0x90288ed9 _pthread_start + 335
8 libsystem_c.dylib 0x9028c6de thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x972f483e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9028ce78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9023482a pthread_cond_wait + 48
3 TINthread.dylib 0x09b237a5 ThreadUtils::ThreadPool::Dispatcher() + 277
4 TINthread.dylib 0x09b2383f ThreadUtils::ThreadPool::ThreadProc(void*) + 17
5 libsystem_c.dylib 0x90288ed9 _pthread_start + 335
6 libsystem_c.dylib 0x9028c6de thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x972f2d36 mach_wait_until + 10
1 libsystem_c.dylib 0x90236439 nanosleep + 388
2 com.adobe.InDesign.Support for JavaScript 0x1613453f GetPlugIn + 336367
3 com.adobe.InDesign.Support for JavaScript 0x1613459f GetPlugIn + 336463
4 com.adobe.InDesign.Support for JavaScript 0x1611051e GetPlugIn + 188878
5 com.adobe.InDesign.Support for JavaScript 0x1613485f GetPlugIn + 337167
6 libsystem_c.dylib 0x90288ed9 _pthread_start + 335
7 libsystem_c.dylib 0x9028c6de thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x972f2c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x972f21f6 mach_msg + 70
2 com.macromedia.Flash Player.authplaylib 0x1eebb63e ExternalPlayer_Initialize + 1865604
3 libsystem_c.dylib 0x90288ed9 _pthread_start + 335
4 libsystem_c.dylib 0x9028c6de thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x972f483e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9028ce78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9023482a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x1ece7ba6 0x1ea00000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x1ed09f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x1ece7f98 0x1ea00000 + 3047320
6 libsystem_c.dylib 0x90288ed9 _pthread_start + 335
7 libsystem_c.dylib 0x9028c6de thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x972f483e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9028ce78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9023482a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x1ece7ba6 0x1ea00000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x1ed09f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x1ece7f98 0x1ea00000 + 3047320
6 libsystem_c.dylib 0x90288ed9 _pthread_start + 335
7 libsystem_c.dylib 0x9028c6de thread_start + 34
Thread 15:
0 libsystem_kernel.dylib 0x972f2c76 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x9b728e40 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x192f5eff 0x192c6000 + 196351
3 com.apple.CoreServices.CarbonCore 0x9b729988 PrivateMPEntryPoint + 68
4 libsystem_c.dylib 0x90288ed9 _pthread_start + 335
5 libsystem_c.dylib 0x9028c6de thread_start + 34
Thread 16:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x972f4b42 __select + 10
1 com.apple.CoreFoundation 0x956cd9e5 __CFSocketManager + 1557
2 libsystem_c.dylib 0x90288ed9 _pthread_start + 335
3 libsystem_c.dylib 0x9028c6de thread_start + 34
Thread 17:
0 libsystem_kernel.dylib 0x972f502e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9028accf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9028c6fe start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x002b18a1 ecx: 0x00000000 edx: 0xbfffdc00
edi: 0xbfffdbf0 esi: 0x00000000 ebp: 0xbfffb0a8 esp: 0xbfffa420
ss: 0x00000023 efl: 0x00010246 eip: 0x95660a69 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 0
Binary Images:
0x1000 - 0x3ff7 +com.adobe.InDesign (6.0.6.622 - 6060) <ABA651C2-EC9B-C5D4-8CFE-6E60895EA0B2> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/Adobe InDesign CS4
0x8000 - 0x8fff +InDesignModel (??? - ???) <04F752B0-79DF-B0C0-0D40-E5D56F5E6763> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel
0xc000 - 0xcfff +InDesignModelAndUI (??? - ???) <2822805A-73B5-F1C1-F21F-77EA75E194B8> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAnd UI
0x10000 - 0x16fff +PMRuntime.dylib (??? - ???) <9428E22B-B3BF-6645-9DE1-E821B48AE928> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/PMRuntime.dylib
0x1b000 - 0x128fff +AdobeACE (??? - ???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x146000 - 0x64efff +AdobeAGM (??? - ???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x7be000 - 0x7fdff7 +AdobeARE (??? - ???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x807000 - 0x820fff +AdobeBIB (??? - ???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x82a000 - 0x84bff7 +AdobeBIBUtils (??? - ???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x858000 - 0xaebfc7 +AdobeCoolType (??? - ???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0xb6f000 - 0xf39fcf +AdobeMPS (??? - ???) <3DB9900F-376A-4C2A-B984-F57868BD94FF> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0xfc8000 - 0x1029fff +ObjectModelLib.dylib (??? - ???) <10E0990A-40A0-0861-BCD3-9BE8D54561CD> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/ObjectModelLib.dylib
0x1046000 - 0x107cfff +DataBaseLib.dylib (??? - ???) <DAF68BCD-3194-48AD-5086-E06FD2529E85> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/DataBaseLib.dylib
0x108c000 - 0x13fbfff +PublicLib.dylib (??? - ???) <5CC88D67-9604-2F4E-D285-1715375EE2EF> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/PublicLib.dylib
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Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy
I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
What is going on and how can I fix it?
This question was solved.
View Solution.Hi TM1997,
I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP -
Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer - printer head?
I posted this elsewhere, but I think I posted it on the wrong Forum so I am posting it here now. I hope I did not do anything to upset anyone. I am new to this area, please forgive my clumsiness.
I have a HP Officejet Pro 8500 Wireless All-in-One Printer. I've had my printer since December 2009 and no problems. I recently bought a new laptop with Windows 7 and had to go online to find the drivers that work for my printer. Windows 7 was not compatible with this printer.
Also recently, I am having a problem with what I think may be the black printer head, but when I run diagnostic on it everything comes back saying it is fine. However the problem still exist. When printing the black color will become faded in some areas and in some lines will not only almost totally fade out, but will almost look italic.
Can you tell me if this is the printer head and does it need replacing or is there another problem?
SondraSAre you using genuine HP cartridges and not refilled or third-party cartridges?
Print the Print Quality Diagnostic page from the setup menu/print report/ on the printer's front panel
Are there any quality issues with this page?
Although I am a HP employee, I am speaking on behalf of myself and not the company. -
Cannot start HP Printing Software (HP OfficeJet Pro 8500 A910a)
Hello,
When I doubleclick on the HP Software icon on my desktop strange behavior results. Nothing opens and my computer behaves erratically. After quite a while I get the following error messages:
instancefinderdlg.exe
werfault.exe
Then, after this - my computer sort of reboots all by itself. But not a full reboot - it just goes back to the initial logon screen and I re-enter my Windows password, and the desktop shows.
I am running Windows 8.1 Pro (64 bit). The printer is set up to operate wirelessly.
After doubleclicking on the HP Software icon and waiting a long time for the software to open, as I mentioned above, one thing I tried was a ctrl-alt-del and opened Task Manager. I checked the services running and there was multiple instances of an HP service running (I don't recall the name but there seemed to be dozens of the same HP service running).
I also completely uninstalled all HP software using Revo Uninstaller, and then re-installed the complete software / driver package for the OfficeJet Pro 8500 A910a - but this did not make any difference; exactly the same problems ocurred again.
This has only happened in recent days. Prior to this I was able to doubleclick on the HP software icon and the software opened normally and I was able to check settings, ink levels, etc. Interestingly, the printer still seems to function well - I can print from Word, print photos from Lightroom, etc. I just can't open the HP Printer Software from my desktop.
Any help would be greatly appreciated. Thank you!
This question was solved.
View Solution.Hello again,
I tried the first part but it did not work.
However, the second more detailed part (with the 9 steps), appears to have worked! I now can double-click on the HP Printer icon and everthing functions as it used to previously.
I would like to take this opportunity to thank you very, very much! You have been very patient with me as a customer and very persistent and determined to find a solution. Over the course of several days you suggested various possible solutions. When something did not work, you did not give up but continued to search for a solution. You really are a very fine example of what customer service should be. You deserve a big raise! Thanks again.
Regards,
J D Sallows -
Trouble Printing with HP Officejet Pro 8500
Hello - I recently changed my laptop and have a Windows 7. I went online and downloaded the software and am able to do a test print page with the Print Doctor. However, when i print from my laptop and select the correct printer, it doesn't do anything or respond with printing. I was able to install and have it work with my old laptop, i just can't seem to work it on this one.
Thank YouHi @Vanessasood,
Thank you for visiting the HP Support Forums! I understand you are having trouble printing to your HP Officejet Pro 8500 with your computer running the Windows 7 Operating system. I would love to get you up and running but require a little more information:
1. What is the Exact model of HP OJ 8500 you are using as there a few in the series?
2. Did you recently upgrade to Windows 7?
3. How is the printer connected, USB or Wireless?
4. Do you get any error message when you attempt to print?
Click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know what the PSDR finds, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping! -
Printer problems with Officejet Pro 8500 A910
Dear all,
I have been given as a present an Officejet Pro 8500 A910 (serie number CN16LDM020 and product number CM756A). The people whom I have got it from already had some problems with the printer heads. I have accepted the printer, because I want to have it working again. I do encounter some problems however. I hope you kind people on the forum can help me out and get this thing working again. As a side note: I am only interested in using the scanner, printer (only black and white - I do not print in colour) and e-printing (I understand that it is possible to email documents to printer, so that they are printed whilst you are somewhere else).
Upon installation I have conneted the internet to my wi-fi. Upon installation it made some test prints, whereby the black dots were good, but the cyan and other colours were not. When I now turn off the installed printer and switch it on again it takes the printer about 5 - 7 minutes to initialize. On the touch screen of the printer it is said "Checking printer, this might take 5 minutes", "Checking printheads", "Aligning printheads" and alike notifications. After 5 - 7 minutes the printer gives the following notification: " Failure notice. Alignment failed. Refer to device documentation for details." When I then push the question mark on the touch screen the following notidication is given: " Alignment failed. Check printer quality of the current print job. If it is not satisfactory, try aligning the printer to see if that improves the quality. To align the printhead again, touch (home), touch (arrow right), touch Tools, and then touch Align Printhead." When I follow these instructions, the same thing happens. I have tried the option "Clean printheads" under "Tools". The test prints that come out are again good in black and white and not good in colour.
The ink level of the cartridges is very low for Yellow, Magenta and Cyan. For Black the printer gives a question mark. The expiry date of the cartridges is in 2015. The information on the Self Test Diagnostic Page (you get when you print a report from checking the ink cartridges) gives the following status:
Printhead status
Printhead health: Good (for both Black/Yellow and Magenta/Cyan)
Serial: 7735960 (Black/Yellow) and 7744345 (Magenta/Cyan)
End of warranty: mid-2013
Accumulated ink usage (ml): Black 99/Yellow 71, Magenta 57/Cyan 58
Refilled supply:
Detected in printhead/printer? For all cartidges "yes".
When I try to print a document from Word on my MacBook (which runs on Mac OS X 10.6.8) and the printer is on stand-by, Word recognizes the printer, starts with the print order but then comes with the notifications "Printer offline" and "Cannot find printer" and postpones the print order. Today I reset the printer and the print job that I had before the reset (which was postponed) came out.
Today, I printed a document whilst the printer was not on stand-by (the touch screen was on home menu) and the print was well (it was only black and white). After the print, the printer also made a print report. Again, the colour was bad, but black ink was good. After that print report, the printer started aligning again. After 5 minutes it gave the above-mentioned failure notice (" Failure notice. Alignment failed. Refer to device documentation for details.").
I would assume that the first thing that I should do is get new cartridges. However, since I only print black and white, can't I just buy the Black Ink and disable the other cartridges? Then, I am thinking of not buying HP cartridges (since the warranty term is already over). What cartridges do you reccomend (price-quality)? If new cartridges are installed (previous owner had same problems with full cartridges) and the problems (with print heads) are not solved, what should I do?
On a second note, I want to use the option of printing online. In other words, give a print order on my Iphone to the printer so that it starts printing at home. How do I set this up? How can I test this?
I would be very obliged with your feedback on the above.
Kind regards,
OnnoHey Onno,
I see you have several items listed about your Officejet Pro 8500a (A910 series) printer. The main issue that stands out is the print quality issue. I would advise starting here with your printer.
From your information I can see that refill or remanufacture cartridges have been used in this printer at some point. It is possible that the ink from these cartridges have damaged the internal ink system of the printer. If you have performed all the troubleshooting steps for the print quality issue you are experiencing, then the next step is going to be replacing the printheads of the unit.
Troubleshooting Print Quality Issues
The 8500a requires all cartridges be available even if you are simply printing in B&W. If the cartridges are low, then you will have to replace the cartridges as needed. Typically by the design of this printer, however, print quality issues do not follow ink levels in the cartridges as ink is piped to the internal printheads, thus even with empty cartridges there is some ink remaining in the system.
The printheads for the 8500a can be found at most HP certified retailers if you decide to attempt replacing them as a step towards resolving the issue. As to the cartridges, I would advise using genuine HP cartridges as HP ink is designed with HP printers in mind. For information about refilled/remanufactured cartridges please click here.
Hope this helps in getting the print quality issue alleviated,
Jason
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee. -
Cyan ink won't print on my officejet pro 8500
Windows 7 64-bit. But printer does the same thing from my XP computer.
I get no error messages from my printer. Nothing at all has changed - but the blue has just stopped printing. no upgrades, new programs, etc. EVerything is the same as it was yesterday.
I have followed the troubleshooting document, and run thru the first 2 levels of printhead cleaning. I have no streaks anywhere, just a missing blue, even the the cartridge is 1/2 full. One day it printed, and the next day it stopped. Same paper, etc.
I have hard reset the printer, I have hard reset it with the cyan cartridge out, then put it in when I get the error msg that its missing, I've restarted my computer (it does the same thing from my other computer though, so its not the computer). I have read all the HP maintenance instructions and follow them.
Suggestions???What is the model or product number of your printer? If you have the Officejet Pro 8500 All-In-One A909a, you can take a look at this document, which describes cleaning the printheads. How long have the ink cartridges been in the printer? The cartridges should have an expiration date on them. If they have been in a while, I would replace all of them, then begin troubleshooting.
Please let me know if this helps.
Good luck!
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓ -
How do I set up wireless printing of my Officejet Pro 8500 on a laptop with Windows 8?
How do I set up wireless printing from my all in one Officejet Pro 8500 printer to my laptop with Windows 8?
You can set up your printer for wireless pretty easily if you have the Full Feature Software installed on your computer for your printer. The setup is done as part of the installation.
Read through below, then select how you wish to proceed. There is a video to assist - see below!
Install Printer Driver / Software
If your printer stops working (and it’s not a hardware problem), it may be due to software or driver issues. There are tools to help you diagnose the problem and help documents to guide you to success.
You might just desire extra features for your printer, or need extra tools to help with scheduled maintenance.
In many cases, you can (re)install the Full Feature Softwarefor your printer to enhance its capabilities. The HP Solution Center is an integrated part of the FFS. For e-print, you will want the e-print software.
If you have the CD that came with your printer, use that to install your Printer software -- IF the CD is compatible with your current Operating System. If you do not have the CD, or if the software on the CD is outdated, then you can use the online installation tools.
(Re)install the basic driver or HP Printer Full Feature Software or other software for your printer:
Drivers control hardware connected to the computer (wired or wireless)
Software controls the programs that interact with the User
Go to the top of the forum page to Support and Drivers
Officejet Pro 8500 Series
Enter your Printer Model information, and then go to Software and Drivers...
Enter your Operating System in the Drop-down menu... Click NEXT and Scroll down
Look for category Driver - Product Installation Software
Select the appropriate Basic Driver, e-print, or Full Feature Software, as appropriate
NOTE: You may also wish to download the Print and Scan Doctor and / or other Tools from Category - Utilities
Save the *.exe installation package(s) on your computer
Pay attention to the name and the location of the file(s) when you save the file(s). The file(s) will likely save to the "Downloads “folder.
You may remove your existing printer software with the following tool. Fixit is of particular use when the existing printer software is being replaced due to severe problems with the printing program.
Fixit -- Fix problems with programs that can't be installed or uninstalled
NOTE: If you have a recent working version of the Full Feature Software on your computer, you may opt to skip removing the existing printer software in the above separate step. During installation of your Full Feature Software, when the installer package detects the “old” printer software on your computer, the program will ask you to remove that old software: The program will then invoke an internal printer software removal program that is written to remove printer software. Once most of the old printer software is removed, you will be asked to Reboot your computer and log back in. After you log in, the final bits of the old printer program(s) are deleted and the new software will be installed. Depending on your system, the whole uninstall and install process might take as much as eight to twelve minutes.
Remember to Install the programs from Category Utilities first, if applicable, as these are smaller in size.
Install the downloaded Printer Software package last.
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select ‘run as Administrator’ and install.
NOTES:
If using: Download and install the driver software before connecting a USB cable.
After the initial installation is complete, be sure to check for and install any relevant updates - check Category - Update. The Updates are important and can mean the difference between software that works as expected and software that does not work.
You may also wish to check for a Category named Firmware. Installation of any package in this Catagory is personal choice and must be based on the contents in the package and whether or not your printer is working as expected.
Extra help for setting up your Wireless Printer:
Reconfiguring your printer
Troubleshooting Your Printer - Network
Video Help for installing your Printer:
Downloading and Installing a Full Solution Driver in Windows 8 Using a Wireless Connection
Kind Regards,
Dragon-Fur -
I can print to HP Officejet Pro 8500 - A909g but I can't scan. Won't recognize?
I have HP Officejet Pro 8500 Wireless All-in-One Printer - A909g and a Lenovo T410 lap top. I can print but my computer doesn't recognize my my 8500 to scan? I have uninstall and reinstalled the software and still nothing! I have checked with my wireless network Linksys and everything checks out. They tell me that the problem is with my HP 8500. I have hardwired to the printer and it scans okay. What must I do to wirelessly scan?
Thank you, JohnI had the same problems as reported in previous posts. I reinstalled my entire system and upgraded to Windows 7, 64 bit, Ultimate. Only the priint driver would install from the Full Feature Drivers option at HP Support.
Uninstall/install print driver to no avail.
Turn printer/router/computer off/on.
Download full feature drivers from HP website. (Only print driver was downloaded.)
HP diagnostic utilities did not discover a problem.
I believe the problem had to do with the drivers accessed via the HP Support site. I downloaded from the following location: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02073861&jumpid=ex_r4155/hho/ipg/cc...
Ran the Install Wizard from there and the printer/fax/scan tests. Passed all. All drivers are now installed as is the HP Solution Center.
Glad to finally be up and running!!!! -
Printing with HP Officejet Pro 8500 A909n Series Printer & Apple Air Print
I am trying to use my IPad and print from it through Air Print.
Has anyone had any success in printing from an IPad, using the latest Apple IPad operating system (iOS 4.2) to an HP Officejet Pro 8500 A909n Series Printer?
The documentation from Apple indicates compatibility with:
HP Officejet Pro 8500A e-AiO HP Officejet Pro 8500A Plus e-AiO HP Officejet Pro 8500A Premium e-AiO
Will the 8500 A909n work?
Thanks.Hi,
Airprint is not supported for HP Officejet Pro 8500 A909m Series.
Thank you.
I am an HP employee
**** Please mark the post that solves your problem as "Accepted Solution" ****
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