Adobe installer just hangs when I try to update Creative Cloud, how can I fix?

Hi Totti Pointer,
Please follow the below mentioned steps:
1. Navigate to Application/Utilities/Adobe Installers and uninstall CC desktop.
2. In Application/Utilities/ trash Adobe Creative Cloud and Adobe Application Manager folder.
3. Go to Library/Application Support/Adobe and rename OOBE to OOBE.old.
4. Go to ~/Library/Appplication Support/Adobe and trash OOBE.
Try to install CCD again and let us know if still the same issue.
Regards,
Romit Sinha

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When I try to update creative cloud I get a popup to login, I enter my Adobe password but it doesnt work. I reset my password and tried again but it still doesnt work.

When I try to update creative cloud I get a popup to login, I enter my Adobe password but it doesnt work. I reset my password and tried again but it still doesnt work.

Hi,
Thank you for getting back to me. I was able to locate the opm.db file and delete it. (as instructed below) I go to applications>Adobe Creative Cloud and double click. It prompts me to login, it logs in and says there is an update, I click update and it prompts me to sign in with my password, I enter the same password and it doesn't take it. Also, the opm.db file is back in the OOBE folder. Im I launching Creative Cloud incorrectly?
Close the Creative Cloud Desktop application.
Navigate to the OOBE folder.
Windows: :\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud. Try signing in.

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When i try to update creative cloud ( for updating later lightroom) , I get error 50?

Hi Yvetot36,
Please refer to the following thread where this issue stands resolved:
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When i try to update creative cloud i get the message that i have another creative cloud open and i have to close it first?

Once i had installed a trial from creative cloud. Now i bought the creative cloud. I want to use it but every time i open creative cloud i first have to update it. When i try to updrate i get an error that i have another creative cloud open on my computer and i first have to close that one. but i don't know how... I hope somebody here can help me! Thanks

Hi laura2110,
Kindly specify the OS so that we can help you in a better way.
To end process follow the below mentioned links.
              Windows : End a process - Windows Help
              Mac : Activity Monitor: Quit a process
   2. Restart the machine and retry.
   3. Please re-install Creative Cloud if you are facing trouble updating it.
        Creative Cloud Help | Install, update, or uninstall apps
Thanks,
Atul Saini

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Help for Download & Install & Setup & Activation
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Welcome to Adobe Forum,
If there is no billing issue, then I would like to mention that
Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership.
Log out & log back in of the CC Desktop App.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
   Windows:
   In windows 7 navigate to following location:
     /windows/system32/drivers/etc
   1. look out for "Hosts" file
   2. Open it with notepad
   3. Check if you have any entry for Adobe
   4. Remove the entries and try again launching any product from CC
   Mac:
   1. Please click on "Go" and navigate to /private/etc
   2. Open "hosts" file and check out for any entries for Adobe.com
   3. Remove the entries and save the file
   4. try again launching any product from CC
You can refer :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
Please let us know if it worked.
Regards,
Rajshree

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Thank you!
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15 sep 2014 kl. 22:52 skrev Sheena Kaul <[email protected]>:
When I try to download Creative Cloud on my mac Error Starting Creative Cloud comes up
created by Sheena Kaul in Adobe Creative Cloud - View the full discussion
Hi weddinginsweden,
Please refer to the help document below where this issue stands resolved:
Re: cannot make folder /cookies: Permission denied (error 13)
Regards,
Sheena
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I have serial numbers for previous versions so why dont qualify for members price when I try to buy creative cloud?

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Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

Adobe installer just hangs when I try to update Creative Cloud, how can I fix?

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