Adobe is installed but won't display pdf files

Problem with opening PDF files. I have Acrobat Reader/Adobe Reader installed and updated. However, when trying to open PDF files online, say bankstatements, the browser will always open to a black, or dark gray page. What am I doing wrong?

Hi Caroline,
Appdata is hidden so please follow this Microsoft article to unhide and then delete the specified folder.
http://windows.microsoft.com/en-in/windows/show-hidden-files#show-hidden-files=windows-7
Please let us know if it helps.
Regards,
Abhijit

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