Adobe just shut down my CC service

I've got 4 months to go on an active Creative Cloud subscription. About a month ago I started getting notices that my "trial" was going to expire and I needed to purchase the subscription. I ignored them, because my credit card bills show regular payments to Adobe (as does my Adobe profile).
Three days ago I opened Photoshop, and was told my "trial" had expired and I'd need to give Adobe $50 to use the software I'd already paid for. It was after business hours (I use this subscription on my home computer, and I'm not home during business hours.) Apparently Adobe support went home for the weekend, and left early today, because the only available resource is this community forum. I can't open a trouble ticket because apparently my Creative Cloud subscription doesn't include any support. At all.
You have GOT to be kidding. Do you really expect us to pay $600/year for Russian roulette subscriptions with absolutely NO support?
So...Adobe. I want credit for the days I've been unable to use the software I paid for, first of all. Then I want my service restored for the remainder of my subscription. Plus those extra days.
And then, when this subscription ends, I'm going back to my purchased copy of CS 5.5, the one that Adobe can't turn off when their accounting department or cloud metering system or whatever screws up.
I've been using Adobe/Macromedia/Aldus products since the first version of PageMaker hit the streets...and since about 2007 the experiences have been getting worse. But at least I was able to use the software I'd paid for.
Adobe, fix this. Please.
--Cynthia Morgan

Yes, mine too. I spoke with an Adobe rep this afternoon who said it had
something to do with the server not being able to ping the software to let
it know the subscription's been paid for another month, so it converts to a
30-day trial that can run out. In my case, I ignored the trial notices
because Adobe was sending me monthly receipts and obviously knew I was paid
up. Apparently Adobe accounting and Adobe Cloud management don't talk much.
Anyway, he said the way to avoid it is to make sure your software's
accessible on renewal day. Hope I misunderstood because it makes more sense
to have the software contact the server when Internet is available rather
than the other way 'round. (I mean, what if you take your laptop to a beach
on Fiji for a three week web-less vacation during renewal day?)
If you get caught, you're supposed to hit the "license" link on that screen
and log in with your Adobe account. That's supposed to solve the problem.
Haven't tried it yet because I reinstalled my 5.5 suite on my laptop and am
using that instead. (In fact, if I can figure out a way to cancel my cloud
subscription I think I'll just skip upgrades and the cloud, stick with 5.5
for as long as possible).
Thanks--
--cynthia

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