Adobe master slides and slide labels no longer working

Hi. I am creating a file and noticed that the slide labels are no longer working. The label box under the proprties panel is blank and most slides are numbered. Some slides are still named (because it was working previously) but when I select a slide, the label stays blank and I am not able to change it. This occurs when I open up older versions of the file that were saved when this was working. In addition, my master slides are not showing up in the drop down menu - only "dummy master slide is showing"
I tried to create a new project and copy and paste the slides in, but this also did not solve the problem. I did this for slides that were already named as well, but the label box is sitll blank. I also tried to create a new file (without copying and pasting material from the file) but I am unable to label slides even if I create a brand new project.
I also updated all the software.
Below is a screen shot. As you can see the slide that is selected is labeled in the filmstrip, but the label is not appearinig in the proprties window. I am now not sure what to try as I have tried everything else that was presented in previous discusssions. Can anybody provide me with some help?

Hi Rod, thank you for your help. I tried this and re-opened the file, but I am still having the same issue. Do you have any other suggestions? 
Just so you know what I did:
I closed captivate, went to my prefernes folder in users/username/library/preferenes/adobe captivate 5.5 and I deleted that file.

Similar Messages

  • We downloaded Adobe Reader XI and our PC no longer works properly.

    We run Microsoft Windows XP Professional Version 2002 Service Pack 3, and use Internet Explorer 8.  We once were running a Trend Micro AntiVirus that seemed capable of producing some issues, but we believe it to be disabled.  Before downloading Reader XI, we were able to easily use PDF files in many ways.  When there was a web site we were using that offered us a look at a document, such as a statement, or a blank state government report form, we could click on it, and the pdf would pop up in a window associated with Explorer, where we could view it, and then decide whether to print it.  We can no longer do that.  We still can use some pdf's, but not pdf's that are made available to us via the Internet in that fashion.  A few weeks ago, upon startup, we saw a message on our desktop that we ought to download the latest Adobe Reader. We downloaded Adobe Reader XI. The problem immediately started. We uninstalled Reader XI. We reinstalled. The problem persisted immediately upon reinstall.  In between the uninstall and reinstall, we looked at our system attempting to find an older version of Reader we could reinstall in preference to XI, but we saw nothing under our Control Panel Install/Uninstall programs, and so nothing on our hard drive.  Now, when we attempt to click on a "View" hyperlink on many websites, the pop up window, that would have at one time showed us the document or pdf file, pops up blank, turns dark gray, and stays inert for 2 or 3 minutes, followed by the appearance of the error message stating that we have a problem with our programming, or, if the Reader is already running, shut it, and try again.  The reader is not already running.  We have tried rebooting and re-trying to view, but we get the same error message.  We have some old pdf's stored on our hard drive.  We can double click the file names and open and read and print the files in Reader XI.  We can also add new pdf's to our hard drive if they arrive as attachments to e-mails; or, if at a web site offering a view of a document we need, if the web site offers also an ALTERNATE hyperlink by which we may DOWNLOAD the file, then, we can get the file via download, and open it.  The Reader XI is not inoperable.  It will not work with various websites in Explorer 8 that offers a VIEW hyperlink rather than a DOWNLOAD hyperlink.  What can we do? If we download Google Chrome, will it work?

    Internet Explorer is, as we in the web design world call it, "the problem child" of browsers. It seems as the rest of the world embraces HTML 5 and CSS 3, Microsoft has been throwing a tantrum and hoping everyone will go back to 1998 standards... "It ain't gonna happen."
    Given that the view/download worked prior to installing the newest Reader, it's probably a matter of IE not working with the latest plugin. Since XP (which is just ten short months away from being "sunsetted" by Microsoft) won't work with IE9 or IE10, you're stuck with 8, and I'd recommend a "downgrade" to an older build, like 10 or even 9.
    First, you'll want to run the Adobe Cleaner to remove all traces of Reader XI.
    Then download the offline installer for 10 and reinstall.

  • HT201263 Unable to update, restore or recover. Slider doesn't slide and number pad doesn't work for passcode. What next? Worked last night . Battery charged. When I push Home button I get my backgroung but can't slide slider. Device is recognized by iTune

    Unable to update, restore or recover. Slider doesn't slide and number pad doesn't work for passcode. What next? Worked last night . Battery charged. When I push Home button I get my backgroung but can't slide slider. Device is recognized by iTunes.Help! Thank you.

    Besweet, I'm having the very same problem with 60GB colour which was bought new and worked for 6 months before suddenly just not being recognised by PC. I hadn't changed anything at all.
    I've followed all troubleshooting advice and reinstalled and updated iTunes and iPod updater software but all troubleshooting routes seem to hit the dead end of either the need to access the iPod via the PC (which isn't possible as it's not showing up at all) or the iPod in disc mode stuck at "ok to disconnect".
    It's still under 1yr warranty so will have to take to a dealer.
    I'm sorry that's not much help for you but at least you know it's not a unique problem.
    PC   Windows XP  

  • Adobe Acrobat 9 complains that licensing no longer works and repair doesn't help?  Ideas?

    Adobe Acrobat 9 complains that licensing no longer works and repair doesn't help.  Ideas?

    Problem ocurred on Windows XP, Acrobat 9 Standard.  Believe error was 138:4 - licensing error
    Solution using Windows XP, Administrative tools under Control Panel
    Control Panel – Select
    Administrative Tools – Double Click
    Services – Double Click
    FLEXnet Licensing Service (Right click and select Properties)
    General Tab: Startup Type – change “Disabled” -> “Automatic”   Press Apply.
    Recovery Tab: 1st, 2nd, and Subsequent Failures – change “Take No Action” -> “Restart the Service”  Press Apply
    General Tab: Service Status – press “Start Button”  Press Apply
    Services window – check FLEXnet Licensing status = “Started”
    Verify fix by starting Adobe Acrobat 9 (rebooting not required).

  • Adobe Reader 9 and printing labels with USPS.

    I have read some of the other posts about Adobe Reader 9 and printing labels with USPS. I am running Snow Leopard on my IMac with Adobe reader 9.1.3 and have had no problems only when using Mozilla Firefox 3.5.3 for the Mac. There is, however, an extra step, if I recall (some window asking me to make a selection, which came up after I clicked on the "print and bill" button). But everything worked just fine.

    Hi,
    Thank you for the quick response. I've done that but the problem persists.
    A bit about my computer it's Vista, but the folders are a little weird. Default install directory and common files folders are on a different drive. In addition appdata are also on a different drive. However this should not affect sinve I've already re-installed Adobe Reader multiple times and it used to work just fine.
    But perhaps the problem is indeed path related. Anybody with more ideas to share?
    Thank you in advance.
    Update: When I reinstall Adobe Reader and open the file, the first time I try to install Japanese font it does not end with "registering product" but with something like "removing backup files" (see attachment). If I try to install Japanese font again and again, I will get the "registering product" at the final glimpse of the installation pop-up.

  • My iphone 5 went into search mode and I can't place or receive calls or use the internet but my text messages work. Sprint had me do a master reset and my phone doesn't work at all now I can't get it past the activation. Will I have to pay in store?

    My iphone 5 went into search mode and I can't place or receive calls or use the internet but my text messages work. Sprint had me do a master reset and my phone doesn't work at all now I can't get it past the activation. Will I have to pay for repairs in store because I didnt get the Apple care plan when I purchased it. Sprint said it may be a phone problem not sure if I should take it to Sprint or Apple...I just need my phone

    I'm sorry to learn that you are not able to make/receive calls chelseabee! (ticket number removed) results indicate that there is no issues with the network or account provisioning. Since you have already done a hard reset http://vz.to/1gBkSJc (as per your post), I recommend exploring replacement options. If your phone is within the one year manufacturers' warranty we can provide a Certified Like New replacement http://vz.to/uyYF0o as long as no physical/liquid damage exist. If your phone has sustained physical/water damage and you have insurance, you can submit a claim to the insurance company online at this link http://bit.ly/07CrqPK
    AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
    >> Edited to comply with the Verizon Wireless Terms of Service <<
    Edited by:  Verizon Moderator

  • I changed my Apple ID, now I can't login to iCloud because it still has my old Apple ID and the password no longer works to log me in. How can I get back into iCloud so that I can switch off Find my iPhone so I can make these changes? Thank you.

    I changed my Apple ID, now I can't login to iCloud because it still has my old Apple ID and the password no longer works to log me in. How can I get back into iCloud so that I can switch off Find my iPhone so I can make these changes? Thank you. (iPhone 4s)

    Well, you're gonna have to recover the password for that Apple ID:
    http://support.apple.com/kb/ht5787

  • Ipod Worked by voice control in my Ford Sync, then I connected to Itunes to update and voice control no longer works!

    My Ipod worked by voice control when it was connected to my Ford Sync. I connected to Itunes to update and transfer music and voice control no longer works. Help?

    Its is a 5th Generation Ipod Classic with video NOT a NANO!

  • How do I reinstall an older version of the software on my IPod touch?  Installed the latest update and now it no longer works in my car

    How do I reinstall an older version of the software on my IPod touch?  Installed the latest update and now it no longer works in my car.

    I'm sorry, but Apple does not provide a downgrade path for iOS. Because downgrading is unsupported by Apple we cannot discuss it on these forums.
    You may leave comments at Apple Feedback.

  • Synching calendars between itunes and iphone 5 no longer works.

    Syncing calendars between itunes and iphone 5 no longer works.  I do not get any errors, however calendar items are not updated. 
    I am syncing via USB on a Windows 8 computer.  It worked a couple of weeks ago.  Since then itunes has had its weekly update, my IOS may have been updated, and I've run a malware removal program on my computer. I curently have iTunes 11.1.3.8  and iOS 7.0.4.  I read the posts and verified ICloud was turned off. 
    I really need to be able to sync my computer and iphone again.  Any suggestions?

    So you'll either need to attempt further repair yourself or take the iPhone to some unauthorized repair shop, pay them, and hope they fix it correctly.
    The iPhone 5 has no Touch ID, and an iPhone 5S should still be under warranty, so I'm puzzled as to what you really have and were attempting. If you do have a 5S, why you didn't get it serviced under warranty?
    Regards.

  • 4th gen touch and iTunes Match no longer works

    I have a 4th gen touch, and iTunes Match no longer works - I choose it in settings, and it just turns itself off a few seconds later - it worked before, and I had to restore the iPod, and it doesn't work any more.

    Hi randy_m,
    If you are having issues with your iPod touch turning off iTunes Match unexpectedly, you may want to try some things to troubleshoot.
    First, quit all running applications and test again -
    Force an app to close in iOS
    Next, I would try restarting and if needed resetting the iPod -
    Restart or reset your iPhone, iPad, or iPod touch
    If the issue is still present, you may want to restore the iPod as a new device -
    How to erase your iOS device and then set it up as a new device or restore it from backups.
    Thanks for using Apple Support Communities.
    Best,
    Brett L  

  • Numbers 09 and Pages 09 no longer work after 10.6.5 update

    I have the last version of iWork 09. After the 10.6.5. update Numbers 09 and Pages 09 no longer work.
    Keynote 09 is fine.
    Both Numbers 09 and Pages 09 open, the window for choosing a template also opens.
    I am not able to choose a template. Waited for several minutes ... no chance.
    Removed the software, re-installed from DVD, updated to the latest version ... this did not solve the problem. Contacted Apple support , went through many steps with no success.
    Were you able to use Numbers 09 and Pages 09 after recent Mac OS X update ?
    Any ideas what I could do ?
    Thank you for help!

    May you try to run the applications from an other user account ?
    If they behave flawlessly, the culprit is in your original user account.
    In such case, it's often one or several preferences files which are corrupted.
    Try to
    quit the applications,
    move the preferences files :
    <startupVolume>:Users:<yourAccount>:Library:Preferences:com.apple.iWork.Numbers. plist
    <startupVolume>:Users:<yourAccount>:Library:Preferences:com.apple.iWork.Pages.pl ist
    to the desktop
    restart the apps.
    If they behave flawlessly, you know the culprits. Trash them.
    Yvan KOENIG (VALLAURIS, France) dimanche 14 novembre 2010 19:34:52

  • No Services and Touch ID no longer working anymore after i upgraded my Iphone 6 from IOS 8.00 to 8.02 today!!!!

    OMG!  No Services and Touch ID no longer working anymore after i upgraded my Iphone 6 from IOS 8.00 to 8.02 today!!!! Any Idea how to fix this?

    Go to settings do a reset after that tou will need to enter you Router wireless key Then wait for iPhone to come on. This worked for me on iPhone & ipad. Bsydd uk

  • I and K keys no longer working on Macbook keyboard

    The I and K keys no longer work, it seems. I've restarted, attempted to clean out the keyboard, restarted again, etc. No dice. Sometimes when I push I or K I'll get an odd string of characters--'YIOU' or a bunch of symbols--but mostly I just get no response. I wasn't doing anything unusual when this started and I didn't spill anything on it.

    Welcome to Apple Discussions!
    I have heard around the message boards about this kind of problem, and no one seems to know what the problem is. Your best bet is to take it into Apple and they can fix it for you. If you are in warranty, they shouldn't charge you, especially since you didn't spill anything into the keyboard (also a common problem). if you are out of warranty, you're looking at around $90 or so (still better than not being able to finish that email or that final report!). i had my keyboard replaced for a different reason, but the receipt said I would have been charged said amount had I not been under warranty.
    hope that helps!
    -MD55

  • Command, Control, and Option keys no longer works with Citrix Receiver after upgrading to OSX 10.9.5

    At first my keyboard did not work with Citrix Receiver after upgrading to OSX 10.9.5 and I found the workaround by using "cmd + tab," however, once my keyboard work within Citrix, the "command, control, and option" keys no longer work.  Does anyone have a remedy for this?

    Keyboard no longer works with Citrix Receiver after upgrading to OSX 10.9.5

  • Facetime on MacBook Pro, Iphone and Ipad mini no longer works?

    Facetime on MacBook Pro, Iphone and Ipad mini no longer works after years of working just fine. I get the message that I am connecting then it instantly just disconnects. Has worked fine for over two years with no issue until about a month ago?
    I have investigated and tried things like re-setting apple ID and deleting the plist file etc, nothing works.
    My Wife is having same problems in a different location so deffinatly not a problem with my wi-fi.
    help, i use this alot!!!!

    My Wife is having same problems
    With the same iMessage account, or a different one?

Maybe you are looking for