Adobe Media Download Problem

I've just downloaded and installed the latest Adobe AIR - v3.6 as it asked the first time from Adobe, but it keeps showing this message. What am I doing wrong, or is it something else? I'm using Windows XP SP3.

Hello,
This is a very specific case of some machines having problem with Air installation. I googled it and the closest i could get is to try installing an older Air version from here and see if that works.
http://helpx.adobe.com/air/kb/archived-air-sdk-version.html
Try with 3.5 runtime.
If it still doesnot work let me know. ill try getting more help on it.
Regards
Amreek

Similar Messages

  • Adobe Media Downloader pauses and will not resume (June 18 deadline!)

    As an Adobe Photoshop Elements subscriber, I scanned and stored 924 pictures, most of them TIFFs of original family photos from the 19th century. Adobe has emailed me to download all the TIFFs before June 18 because of the platform change to Revel, which does not support TIFFs. As instructed, I have downloaded and installed AdobeAir and Adobe Media Downloader and I have made numerous attempts, on two different PCs (both Windows 7), to make the download. Each time, Media Downloader pauses, usually at about image 400, and says to check if the disc is available (plenty of room on my drives, and I have also attempted with a clean external hard drive) and then to resume. Clicking "resume" just brings up the same message endlessly. So I restart Media Downloader and it begins the process again at image 1, only to eventually pause again and ask me to resume. So hard drive space isn't the problem, and my ISP is Verizon FIOS with measured speeds above 75/35, so these pauses shouldn't be being caused by network speeds.
        Given the time constraint,  I tried to resolve this problem today through Adobe's "pay-for-help" telephone line, but was told that the only support for Adobe Media Downloader is through this forum!
         Suggestions on how to make a complete download of my TIFFs when Media Downloader keeps hiccuping?

    Hi, Pattie. I uninstalled Adobe Media Downloader, downloaded it again
    and reinstalled, began "Download" to a new external hard drive with 1.81
    TB of available space (total download is 3.71GB) ... and got to
    "Downloading 9 of 924 items" before getting the error message: "The
    Download has unexpectedly paused. Please check if your drive is
    accessible and click on "Resume" to continue your download." I click on
    "Resume" but it just brings up the same error message repeatedly. So
    please help me with an alternative method.

  • Adobe reader download problem on mac.  when i try to download reader it says i need adobe air.  when i try to download adobe air it says it's no longer available or supported.  i deleted the old air because i got a message saying i needed to delete it.

    adobe reader download problem on mac.  when i try to download reader it says i need adobe air.  when i try to download adobe air it says it's no longer available or supported.  i deleted the old air because i got a message saying i needed to delete it. what should i do?  my operating system is Mac 10.7.5

    You don't need Adobe AIR to download or install Adobe Reader.
    Try downloading the offline installer from http://get.adobe.com/reader/enterprise/

  • Adobe Media DownLoader (Ben. Incomplete download)

    Adobe Media DownLoader will only download 52 of my photo's while I can see over 2000 in my library. I would like to archive my library before the June deadline.

    Ben
    I assume you don't see any error messaage since it thinks it completed, right?
    To investigate this we would have to look at the error logs - 
    Start your download and if it is incomplete again send us the Log.txt file from the locations listed.
    WIN : C:\Users\<Username>\AppData\Roaming\com.adobe.px.Downloader.<some-num ber>\Local Store\
    MAC : /users/<username>/Library/Preferences/com.adobe.px.Downloader.<some-n umber>/Local Store/
    You can email me the log.txt file to Amreek at [email protected]
    If there are no error logs since it seemed to complete happily, also let me know.
    Thanks,
    Pattie

  • Install Adobe Media Downloader

    Trying to archive current files. Installation of 'Adobe Media Downloader' has stalled for hours in both my Mac desktop and laptop MacAir. ANY HELP...???

    Try using Chrome as a browser, clearing the browser cache, and then load adobe air and download the archiver. Please let me know if this works for you
    Pattie
    If you have files other than JPEGs in your Photoshop.com account and they have not been backed up somewhere else, or you have opted out of the move to revel, then you should use our ADOBE MEDIA DOWNLOADER at this link to save them to your computer before your Photoshop.com account closes at the end of the transition period in June 2013.  You will see a screen like the one below. Download and install Adobe Air first. Then download install the media downloader.  It can take a while if you have a lot of files.
    You will be asked to download and install Adobe Air first, which is found at: http://get.adobe.com/air/
    After installing the AIR runtime, you should be able to launch the Adobe Media Downloader by clicking the link. The direct link is:
    http://static.photoshop.com/express-tools/organizer/downloader/Downloa der.air

  • Adobe media downloader trouble

    I didn't get download the adobe media downloader to archive my files of photoshop express.

    I had one other user with this issue using firefox. Try this:
    If you get an error when trying to install the downloader, try this:
    get the AIR runtime:
         http://get.adobe.com/air/
    After installing the AIR runtime, you should be able to launch the
    Downloader.air file to install it.
    Downloader .air file:
    http://static.photoshop.com/express-tools/organizer/downloader/Downloa der.air

  • Premiere Pro CS4 and Adobe Media Encoder Problems

    I am using Adobe Premiere Pro CS4 on a Mac running 10.6, and I consistently encounter this problem when trying to export a Premiere project using Adobe Media Encoder.
    What does this mean? And has anyone else encountered this problem as well? I really need a fix if there is one, because I really need to be using Premiere. I have reinstalled several times, but to no avail. Help me please!

    Jim, thanks for testing.
    My concerns are about a)distribution and general b)compatibility.
    a) When videos are distributed most of the users will probably try to open the files with Windows Media Player. So it is not a good start to have fresh exported h.264 videos which won't run fine with the 'main' player on windows
    b) I am wondering if the Problems with Windows Media Player may also be a sign of a general compatibility issue of the h.264 video itself
    At least in case b) Adobe would have to look into this.
    Here is another test video:
    http://www.tsxn.com/storage/transfer/Serenity.zip
    Thank you
    Chris

  • Adobe Media Downloader

    I downloaded and installed the Media Downloader.  When I attempt to open I only see a Grey rectangle about half and inch by 2 inches.  Please help.  I have tried uninstalling and reinstalling. 

    Hello,
    Apologies for the inconvinience.
    The workaround to get rid of the tiny window is to close the downloader and delete the cache folder
    WIN : C:\Users\<Username>\AppData\Roaming\com.adobe.px.Downloader.<some-number>
    MAC : /users/<username>/Library/Preferences/com.adobe.px.Downloader.<some-number>
    and then relaunch the downloader.
    However this will start download afresh. You will have to login again with your Login email and password and download will start again.
    Hope this helps
    Regards
    Amreek

  • Adobe media downloader froze

    I was downloading my 2800 pictures from photoshop dot com onto a temporary computer I'm using untill mine is repaired. The media downloader froze two thirds of the way through. A restart didn't help. I uninstalled and re-installed but still no go.I get a tiny fraction of the screen showing the program is there, but that's all. Any ideas?

    Hi Nedzuli,
    Looks like the cache has got corrupted and that is why you are seeing a small screen of downloader and cannot take any action on it.
    Please delete the following folder and restart the downloader. This should help you resolve the issue.
    WIN : C:\Users\<Username>\AppData\Roaming\com.adobe.px.Downloader.<some-num ber>\Local Store\
    Please let us know if this worked.
    Thanks,
    Smriti

  • Cropping .mov with Adobe Media Encoder Problem????

    I have a qt.mov that is 1920 by 1900, I needed to crop it down to 320 186. I did the conversion in Adobe Media Encoder using the same settings as the original movie. In QT the movie plays fine but when I embed it in the page and upload to the server the movie does not play as I would normally see the player then the stream and finally the movie. Any reason why this would be?
    RD

    Went and got QT pro, I see that it has the streaming option, when I exported the file I chose streaming, uploaded the finished file and it works perfect.
    thx
    RD

  • Adobe Media Downloader Help Please

    I've needed to restart my download many times which wouldn't be so bad if I could continue from where it left off.  I have 40,000 files and each time it's after more than 24 hours of downloading (over 7000 successful downloads), it boots me off to the sign in screen.  I'm getting really frustrated but want to archive my files while photoshop.com is still available.  Please help.  Are there any other options besides individual downloads?  I have too many files to do that.  This downloader has been running all week and I only get through about 25% each time.  Please help?

    Hello,
    To investigate this further :
    Can you send me the Log.txt placed here
    WIN : C:\Users\<Username>\AppData\Roaming\com.adobe.px.Downloader.<some-number>\Local Store
    MAC : /users/<username>/Library/Preferences/com.adobe.px.Downloader.<some-number>/Local Store
    You can send the log file to [email protected]
    Regards
    Amreek

  • Adobe Media Encoder Problems

    I am having a problem with project settings when I use acvhd files. I add the .m2ts files and select Matrox AVI 1440X1080 and all I ever get is a 720X486. I do not know whats going on. I am trying to get the file into the matrox AVI so it will playback on the Premiere Pro CS4 timeline without the impossible to edit choppy playback.
    When I click the settings button I get another screen with a video window, The input shows the original 1920X1080 but the output shows 720X486, there is now ay to change it.
    Working with a quad core 2.8 Ghz, 8 gb ram, Video Card is a nvidia 9500GT with 1 Mg ram. The system is robust enough for the software but Premiere cannot handle HD quality.
    May be a good time to switch to Apple with FCP. Maybe the money I spend there won't be as much as it's cost me dealing with PC's.

    I bought a camera that shoots in AVCHD 1920X1080 resolution. That camera costs $1100.00 and the quality blows away the $6500 cameras quality, I own both. I can import the .m2ts files yet they don't playback from the time line. Yet the software that came with the camera plays back at full screen full HD quality without any problems. I gotta say it's an Adobe issue. Because I installed Premiere CS4 and Media Encoder on a non Matrox system. No way does it work with HD.
    Maybe I'll just stick to using my SD cameras because the editing software has not caught up with the rest of us.

  • Adobe Reader Download Problems

    I can't download adobe reader.  A pop up says to close Adobe 8.1 and I have already deleted it. I have also restarted my computer and it still says 8.1 is open. What do I do?

    Hello,
    Welcome to Adobe Forums.
    Offline installer for Adobe Reader XI : ftp://ftp.adobe.com/pub/adobe/reader/win/11.x/11.0.00/en_US/AdbeRdr11000_en_US.exe
    Thanks,
    Vikram

  • Adobe indesign download problems

    I purchased Adobe indesign and trying to download it. I went to the creative cloud webpage and hit download. It says it is downloading. But when I view the creative cloud apps. It says installed but I can't open it. I had previously used the trial. How do I download and start using Adobe indesign?

    1127385 please utilize a different web browser or begin the installation process through the Creative Cloud Desktop application.  You can find more details on how to install the Adobe Creative applications included with your membership at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • Adobe Air Download Problem

    Changed password.  Still not accepted in downloading Adobe Air

    You don't need a password to download AIR; get it from
    RTE: http://get.adobe.com/air/
    SDK: http://www.adobe.com/devnet/air/air-sdk-download.html
    P.S. the AIR forum is http://forums.adobe.com/community/air

Maybe you are looking for