Adobe Media Downloader Help Please

I've needed to restart my download many times which wouldn't be so bad if I could continue from where it left off. I have 40,000 files and each time it's after more than 24 hours of downloading (over 7000 successful downloads), it boots me off to the sign in screen. I'm getting really frustrated but want to archive my files while photoshop.com is still available. Please help. Are there any other options besides individual downloads? I have too many files to do that. This downloader has been running all week and I only get through about 25% each time. Please help?

Hello,
To investigate this further :
Can you send me the Log.txt placed here
WIN : C:\Users\<Username>\AppData\Roaming\com.adobe.px.Downloader.<some-number>\Local Store
MAC : /users/<username>/Library/Preferences/com.adobe.px.Downloader.<some-number>/Local Store
You can send the log file to [email protected]
Regards
Amreek

Similar Messages

Adobe Media Downloader pauses and will not resume (June 18 deadline!)

As an Adobe Photoshop Elements subscriber, I scanned and stored 924 pictures, most of them TIFFs of original family photos from the 19th century. Adobe has emailed me to download all the TIFFs before June 18 because of the platform change to Revel, which does not support TIFFs. As instructed, I have downloaded and installed AdobeAir and Adobe Media Downloader and I have made numerous attempts, on two different PCs (both Windows 7), to make the download. Each time, Media Downloader pauses, usually at about image 400, and says to check if the disc is available (plenty of room on my drives, and I have also attempted with a clean external hard drive) and then to resume. Clicking "resume" just brings up the same message endlessly. So I restart Media Downloader and it begins the process again at image 1, only to eventually pause again and ask me to resume. So hard drive space isn't the problem, and my ISP is Verizon FIOS with measured speeds above 75/35, so these pauses shouldn't be being caused by network speeds.
Given the time constraint, I tried to resolve this problem today through Adobe's "pay-for-help" telephone line, but was told that the only support for Adobe Media Downloader is through this forum!
Suggestions on how to make a complete download of my TIFFs when Media Downloader keeps hiccuping?

Hi, Pattie. I uninstalled Adobe Media Downloader, downloaded it again
and reinstalled, began "Download" to a new external hard drive with 1.81
TB of available space (total download is 3.71GB) ... and got to
"Downloading 9 of 924 items" before getting the error message: "The
Download has unexpectedly paused. Please check if your drive is
accessible and click on "Resume" to continue your download." I click on
"Resume" but it just brings up the same error message repeatedly. So
please help me with an alternative method.

Install Adobe Media Downloader

Trying to archive current files. Installation of 'Adobe Media Downloader' has stalled for hours in both my Mac desktop and laptop MacAir. ANY HELP...???

Try using Chrome as a browser, clearing the browser cache, and then load adobe air and download the archiver. Please let me know if this works for you
Pattie
If you have files other than JPEGs in your Photoshop.com account and they have not been backed up somewhere else, or you have opted out of the move to revel, then you should use our ADOBE MEDIA DOWNLOADER at this link to save them to your computer before your Photoshop.com account closes at the end of the transition period in June 2013. You will see a screen like the one below. Download and install Adobe Air first. Then download install the media downloader. It can take a while if you have a lot of files.
You will be asked to download and install Adobe Air first, which is found at: http://get.adobe.com/air/
After installing the AIR runtime, you should be able to launch the Adobe Media Downloader by clicking the link. The direct link is:
http://static.photoshop.com/express-tools/organizer/downloader/Downloa der.air

I am trying to open PDF files from safari, but when I click on them they open in a separate window and the information is encrypted. Any ideas on how to get them to open them in Adobe? Any help please!

I am trying to open PDF files from safari, but when I click on them they open in a separate window and the information is encrypted. Any ideas on how to get them to open them in Adobe? Any help please!

The pdf is loading as html code. If you save it, it will download as :
605124.pdf.html
Change the extension to .pdf
And it opens and works perfectly, I just tested it:
Use this link to download it automatically:
http://saladeaula.estacio.br/arquivo.asp?dir=00/1020624/605124.pdf&num_seq=59828 4

Adobe Media DownLoader (Ben. Incomplete download)

Adobe Media DownLoader will only download 52 of my photo's while I can see over 2000 in my library. I would like to archive my library before the June deadline.

Ben
I assume you don't see any error messaage since it thinks it completed, right?
To investigate this we would have to look at the error logs -
Start your download and if it is incomplete again send us the Log.txt file from the locations listed.
WIN : C:\Users\<Username>\AppData\Roaming\com.adobe.px.Downloader.<some-num ber>\Local Store\
MAC : /users/<username>/Library/Preferences/com.adobe.px.Downloader.<some-n umber>/Local Store/
You can email me the log.txt file to Amreek at [email protected]
If there are no error logs since it seemed to complete happily, also let me know.
Thanks,
Pattie

Adobe media downloader trouble

I didn't get download the adobe media downloader to archive my files of photoshop express.

I had one other user with this issue using firefox. Try this:
If you get an error when trying to install the downloader, try this:
get the AIR runtime:
http://get.adobe.com/air/
After installing the AIR runtime, you should be able to launch the
Downloader.air file to install it.
Downloader .air file:
http://static.photoshop.com/express-tools/organizer/downloader/Downloa der.air

Adobe Media Encoder error, please help

I've just recently tried to use Adobe Media Encoder for the first time and no luck. When I try to run a queue it gives me the following error message and shuts down. I have AME version 5.0.1.0 64 bit for Win 7 64 bit. I'm trying to convert a .MPG into any other format. I've tried many different configurations and it still shuts down. Please help. I want to use this thing.
Adobe Media Encoder Debug Event
Adobe Media Encoder has encountered an error.
[..\..\Exporter.cpp-390]
button - Continue
then it shuts down

Hi,
Having exactly the same issue. Did you manage to resolve?
Nell

Adobe Media Downloader

I downloaded and installed the Media Downloader. When I attempt to open I only see a Grey rectangle about half and inch by 2 inches. Please help. I have tried uninstalling and reinstalling.

Hello,
Apologies for the inconvinience.
The workaround to get rid of the tiny window is to close the downloader and delete the cache folder
WIN : C:\Users\<Username>\AppData\Roaming\com.adobe.px.Downloader.<some-number>
MAC : /users/<username>/Library/Preferences/com.adobe.px.Downloader.<some-number>
and then relaunch the downloader.
However this will start download afresh. You will have to login again with your Login email and password and download will start again.
Hope this helps
Regards
Amreek

Adobe media downloader froze

I was downloading my 2800 pictures from photoshop dot com onto a temporary computer I'm using untill mine is repaired. The media downloader froze two thirds of the way through. A restart didn't help. I uninstalled and re-installed but still no go.I get a tiny fraction of the screen showing the program is there, but that's all. Any ideas?

Hi Nedzuli,
Looks like the cache has got corrupted and that is why you are seeing a small screen of downloader and cannot take any action on it.
Please delete the following folder and restart the downloader. This should help you resolve the issue.
WIN : C:\Users\<Username>\AppData\Roaming\com.adobe.px.Downloader.<some-num ber>\Local Store\
Please let us know if this worked.
Thanks,
Smriti

Trouble installing adobe XI pro - help please!

I had previously purchased adobe 9 pro, and then subsequently downloaded a trial version of adobe XI pro.
I purchased an upgrade version of the XI pro, but have not been able to install it successfully. It has been a few days now, and I am nearing my wit's end!
At first, I just downloaded the upgrade (thinking it would override / replace during installation whatever version was previously on the system). It appeared to work fine, until it kept asking me to "buy" and then I realized it was probably still the trial version.
I uninstalled the trial version, but then the purchased one wouldn't install.
I thought because it was an upgrade, I had to have some version of adobe on my computer, so I re-installed the old one (adobe 9 pro) and that installed fine. When I then tried to install the upgrade to XI pro, nothing would happen!
It downloaded fine, however when I went to install nothing would happen. There was just no response from the computer.
I am using Windows 7, and a google chrome browser. I tried using Internet Explorer, but that wouldn't even download.
I tried downloading the 'alternate version' as a test, but I just got an error message that my windows version is incompatible.
I really don't know what the issue could be. The trial worked and installed fine, yet I'm having issues with the one I paid for!
Please help!

Hi akin60,
If the trial worked fine why did you uninstall it? You could have simply put the purchased serial number in the trial version to activate it.
There's no difference between the trial version and the full version except for the days of usgae. The trial version is good for 30 days and after that it would prompt to enter the serial number.
If you have already uninstalled the trial version and wish to install it you need not install the older version.
Adobe does not recommend installing 2 different versions of te same software as they might conflict each other.
When you install Acrobat 11 upgrade it will prompt to enter the Upgrade serial number as well as the previous qualifying version (Acrobat 9) serial number.
You only have to keep the serial numbers handy.
What I would recommend to you now is to run the Acrobat Cleaner tool ( http://labs.adobe.com/downloads/acrobatcleaner.html ) to clear off any remnants of the older software. Download and install Acrobat 11 and enter the srial numbers when prompted.

Adobe Digital Editions Help please?

I have purchased my first e-book: "Adobe Premiere Pro CC Digital Classroom" from JB HiFi. The payment went through successfully and I tried to download the e-book. I got the message that to download the e-book I had to install Adobe Digital Editions. I did this and got the message that it installed successfully and that my e-book was downloaded. When I opened Digital Editions I had two books there: "Getting Started with Digital Editions" which opened correctly and my purchased book "Premiere Pro CC" which would not open. I have been trying since Christmas to get this to work but it will not. I have also tried sending emails to Adobe asking for help and have had no response. Their help line is only open weekdays and I work full time so cannot get to talk to anyone. I use Adobe Light Room extensively, Photoshop a little and I was hoping to use Premiere Pro CC if I can get some help with opening this e-book. Will someone please help me?

Can you please mentioned Adobe Digital Editions version? The latest version of ADE 4.0.3 is available at, Download | Adobe Digital Editions

Download help please

I need some help please....I downloaded a episode of futurerama and now it says that an error occured and I must empty recycle bin to free up disk space. I did the same thing last night on my sons ipod and now I was putting stuff on my daughters and it wont let me. what is the deal?????

It is a new ipod it only has 200 songs on it my sons has more than that plus videos and i could download to his but not my daughters. its says to free up disk space...she has plenty of space.....

My Iphone 4 won't restore...error message that keeps coming back saying "IOS was corrupted during download" HELP PLEASE!!

My Iphone won't restore in Itunes saying that "Software was corrupted during download", HELP!!

error codes http://support.apple.com/kb/TS3694
can't backup or restore http://support.apple.com/kb/HT1808 you may have to do this a few times.

Adobe Media Server HELP!

What is the minimum server hardware specifications for RAM, CPU and hard drive speeds (capacity I know) for streaming content to the web in 1080p using Adobe Media Server?

[Moved the discussion to Media Server Forum]

This is the error I am getting when I try to Download Adobe (Flash, Premier and Media Encoder) Help please?

<PRE>Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR: DR012 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s)
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 2147942750
ERROR: Failed to repair Microsoft Visual C++ 2012 Redistributable Package (x64). Please try repairing it by double clicking on the executable at "C:\Users\RABBI_~1\AppData\Local\Temp\{4F15139D-81FC-4E9A-92EE-1FE3DF3E3613}\Flash_Profes sional_14_LS20\Adobe Flash Professional CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com
----------- Payload: Adobe Flash Professional CC 2014 14.0.0.0 {AA704223-E11C-11E3-8A38-C09A633B72AF} -----------
ERROR: DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 153)
</PRE>

ChaosKeetonie the Microsoft Visual C++ 2012 Redistributable Package (x64) component of your operating system has been damaged. I would recommend following the recommendation of the error message, "download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com."
You can download the redistributable at Latest Supported Visual C++ Downloads.

Adobe Media Downloader Help Please

Similar Messages

Maybe you are looking for