Adobe Media Encoder (AME) CS6 Crashing on Start

Hi there,
I'm facing a disgusting problem..
I am not able to start AME in my Desktop (win 8). It was working good but suddenly it closed & crashed.... Now I can't start this application it crshed everytime.
tried all possible solution from adobe forum but failed.
sloution please..
thanks in advanced.

If clearing prefs doesn't work, you could also try uninstalling and reinstalling AME (this is done from the host application that installed it; Premiere, After Effects, etc.)
Also, do you get any error message before or after the crash? Posting the error text or a screen shot may help us troubleshoot this.

Similar Messages

Having major issues with Adobe Media Encoder (AME) - exporting with weird image flickering/colour anomalies, crashing regularly, freezing during encode...!

Hi Guys
I am having some real issues with Adobe Media Encoder (AME) at the moment. It appears that I am unable to encode an h.264 for Vimeo from a Premiere Pro Project file at the moment without at least some weird image issues that are not supposed to be there. These include weird flickering, colour changes, artefacts etc. This is if I am lucky...often I am unable to get the process to complete as the application either crashes and tells me there has been a problem or it simply freezes and I have to force quit the application and often restart my machine.
The problem seems to not to just be with h.264 for the web encodes but also with BluRay h.264 as well. As yet I haven't seen if there is a problem with MPEG-2 for DVD so I will check this out too!
Does anyone else see this happening or does anyone know what might be the problem?
I thought the Premiere Pro project might have been corrupt so tried a different project but the same issues were happening here too.
Any help would be really gratefully received.
Cheers
EDIT - I have just found this online which is exactly the problem I am having! Thanks a bloody bunch Apple! 10.9.3 causing headaches for Mac Pro users | MacIssues
Message was edited by: Alex Cameron

Agreed, I now have a project to GET OUT, and AME crashes consistently 1/3 into the render. It appears to halt all processing after (real time) 00:02:30
Am seriously considering uninstalling CC as I am beginning to find other issues in some apps, and going back to CS6/MC just so I can get work out. Durn it Adobe this is AWFUL!!
Alright, let's try to be constructive instead of throwing rocks... but the frustration level is high, and I have material on deadline. Let's get with this, guys...
What OS Win7, 64-bit
What version of AME/PPro (Please be specific by getting the full version number in the About Adobe Media Encoder screen) 8.2.0.54 Ppro: 8.2.0 (65)
When is it crashing (Again, the more detail here about where it was in the encoding process the better) roughly 1/3 into the sequence, always on exactly the same frame - tried replacing the clip with something different to see if it was a timeline error, and NO EFFECT.
What is your source (PPro project or media file (what kind?)) PPro
If the source if a PPro project, does it work when exporting directly from PPro? NO
What format are you exporting to? H.264, QT, WM, tried everything my client can play.
Do other formats work? MPEG2, QuickTime, etc? NO
Have you tried with GPU rendering on? How about turning it off by switching to Software-only mode? Mine doesn't have any choice, it's software-only.
Have you tried disabling Native Sequence Loading? (AME Preferences: General > Enable Native Sequence Loading) No effect
Other things I tried: uninstalling/reinstalling AME, setting cache to a fast local disk.

Adobe Media Encoder (AME) won't start!!

Adobe Media Encoder (AME) won't start!!
i have this problem and i can see that many people have it too!!
when you gonna tell us the solution!!!

Yes, i did.
Today, i installed a new OS windows 8.1 Pro x64. i'm also finished setting up my Creative Cloud Desktop App, installed Photoshop CC and i will try again with After Effects CC & Premiere Pro CC.
Any Recommendations !!
i hope my AME works fine after installing AF CC & PP CC.

Adobe Media Encoder CC constantly crashing during batch encodes

Hello!
We just made the big switch to Premiere Pro CC for our TV shows and now that it's time to finalize our first few episodes we are having some major problems batch exporting segments of the show. Sometimes it works, sometimes it works half way through the batch list then crashes, sometimes it crashes right away. There is no consistency, other than crashes are happening all the time. Here's what is happening:
• AME 7.2.0.43 (64-bit)
• Mac OS X 10.9.1 on 2x2.66 GHx 6-Core Intel Xeon, 40 GB 1333MHz DDR3 RAM
• Startup disk is SSD w/ 4GB free space (all footage is on external storage)
• Using Premiere Pro CC to export via AME.
• All recent updates insatlled as of 3/10/14.
The source footage is ProRes 422 720p 59.94 footage from AJA KiPros. Each project has 16 segments - these are individual sequences. There are 7 tracks of audio and 4-5 tracks of video in each. In addition to the video there are targa files that include the score bug, full screen graphics, etc (this is sports). There are also some Adoby Dynamic Link After Effects elements throughout.
Editing has been fairly crashless - however when I File > Export > Media and queue it up in AME, that's when the fun starts.
I can rarely get through an entire batch list - generally within a few files the preview window at the bottom shows that it has halted and nothing further will encode. There is no way to stop or close the program without force quitting. When I have tried to encode from Premiere Pro CC directly, it works, although it is much slower and will only do the one sequence at a time.
I have been trying to encode to two different formats from within AME:
1.) ProRes 422 720 59.94 (just like the source footage) with 4 channels of audio.
2.) ProRes 422 1080i29.97 with 4 channels of audio.
We have different broadcast partners so we need to deliver in these two difference specs. I get crashes regularly on both outputs.
Possibly unrelated but also weird - I've noticed that when AME starts this crashing cycle sometimes Premiere CC won't let me save anyome. The status bar comes up like it's going to save the project but it goes nowhere. I have to quit without saving. Weird.
Can anyone help me further troubleshoot? This is bordering near deal breaker to continue using this software if I have this much trouble when trying to get my project outputted. Thank you!

Agreed, I now have a project to GET OUT, and AME crashes consistently 1/3 into the render. It appears to halt all processing after (real time) 00:02:30
Am seriously considering uninstalling CC as I am beginning to find other issues in some apps, and going back to CS6/MC just so I can get work out. Durn it Adobe this is AWFUL!!
Alright, let's try to be constructive instead of throwing rocks... but the frustration level is high, and I have material on deadline. Let's get with this, guys...
What OS Win7, 64-bit
What version of AME/PPro (Please be specific by getting the full version number in the About Adobe Media Encoder screen) 8.2.0.54 Ppro: 8.2.0 (65)
When is it crashing (Again, the more detail here about where it was in the encoding process the better) roughly 1/3 into the sequence, always on exactly the same frame - tried replacing the clip with something different to see if it was a timeline error, and NO EFFECT.
What is your source (PPro project or media file (what kind?)) PPro
If the source if a PPro project, does it work when exporting directly from PPro? NO
What format are you exporting to? H.264, QT, WM, tried everything my client can play.
Do other formats work? MPEG2, QuickTime, etc? NO
Have you tried with GPU rendering on? How about turning it off by switching to Software-only mode? Mine doesn't have any choice, it's software-only.
Have you tried disabling Native Sequence Loading? (AME Preferences: General > Enable Native Sequence Loading) No effect
Other things I tried: uninstalling/reinstalling AME, setting cache to a fast local disk.

My Adobe Media Encoder CC keeps crashing - can anyone help?

Every time I open Adobe Media Encoder, it begins the start-up and then crashes before it opens the application.... any help?
Not sure if this is relevant but, it seems to crash while loading "ExporterQuickTimeHost.pm"

This thread suggests (for Windows 8 and I assume the same issue for Windows 7) holding the SHIFT key while executing AME. This resets the preferences, and worked for me when I had this issue.
Adobe Media Encoder CC Crashing on Startup (W8)

Adobe Media Encoder CS5.5 crashing/rebooting?

Hello all,
I've been using CS4 for about two years now, and I've never had a problem with its Media Encoder crashing. On Friday, I got a new PC, and I successfully ran CS4's encoder for two days with no problem. However, last night I decided to upgrade to CS5.5, and I had my computer completely crash to a reboot three times while rendering videos in Adobe Media Encoder CS5.5. It would reboot, then be unable to restart due to it not being able to find a boot device. I would have to completely and manually restart the computer's power to get the hard drive to be recognized again.
I haven't had any problems with my new PC crashing any other time at all. The only time it does this is while encoding with AME CS5.5. I thought it might be a heat or power issue, so I've been running various stress tests, but I cannot get my computer to overheat or draw too much power.
Here's my setup:
Motherboard: ASUS LGA 1155 SATA 6Gbps USB 3.0 Supported Intel Z68 ATX DDR3 2400 Motherboards P8Z68-V PRO
Processor: Intel Core i7-2600K Processor 3.4GHz 8 MB Cache Socket LGA1155
RAM: Corsair Memory Vengeance 16 Quad Channel Kit DDR3 1600 MHz (PC3 12800) 240-Pin DDR3 SDRAM CMZ16GX3M4A1600C9
SDD: Kingston 240 GB HyperX Upgrade Kit Series SATA 3.0 Gb-s 2.5-Inch Solid State Drive, SH100S3B/240G
HDD: Hitachi Deskstar 3.5-Inch 2 TB 7200RPM SATA III 6 Gbps 64 MB Cache Internal Hard Drive 0F12115
Video card: EVGA GeForce GTX 580 Superclocked 1536 MB GDDR5 PCI Express 2.0 2DVI/Mini-HDMI SLI Ready Limited Lifetime Warranty Graphics Card, 015-P3-1582-AR
Optical drive: Samsung 12x BD-ROM/16x DVD Writer Drive - Retail SH-B123L/RSBP (Black)
Power Supply: Corsair Enthusiast Series 850-Watt 80 Plus Bronze Certified Power Supply Compatible with Intel Core i3, i5, i7 and AMD platforms - CMPSU-850TXV2
OS: Windows 7 Ultimate SP1 64bit
I'm mainly curious if this issue has been reported before? All of my software is installed on my SDD, but I render to the HDD. Also, I've taken the following steps to remedy the problem, and I'm currently running tests to see if it crashes:
1. Moved Media Cache to the HDD instead of the SDD
2. Upgraded to AME CS5.5.1
If my tests cause this type of crash again, I'll probably try to disable the GPU from helping out the processing, but I'd really like to leave it enabled.
Thanks,
Zack

Is this happening with all files? Just QuickTime files? Just QuickTime files using a certain codec?
I'm taking a shot in the dark, but any time that someeone mentions hangs and QuickTime, I suspect the problems described here:
http://kb2.adobe.com/cps/857/cpsid_85711.html

Adobe Media Encoder and CS6

Is Adobe Media Encoder part of Premier Pro CS6?

Yessir!
CS6 Trial Downloads (Not Creative Cloud Subscription)
http://forums.adobe.com/message/5649304#5649304
Perpetual License version - no subscription necessary.
Fully functional 30 day trial, after installation run: Help > Updates...
If you already own a license for CS6, all of these trial downloads can be
updated and authorized online by using your existing serial number(s).
Perfect for backing up your boxed DVDs.
CS6 - Buy the Perpetual License version
(Not Creative Cloud rental)
http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html?promoid=KFPMZ
To buy an upgrade instead the of full version, click the buy button
then select 'I want to buy: 'Upgrade' instead of 'Full'.
CS5 and CS5.5 Products are eligible for upgrade to CS6.

After Effects and Adobe Media Encoder CS5 Both Hang on Start-Up

I've got problems with After Effects hanging when I start it up on my Mac Pro 2.66 Ghz. (OS X 10.6.7 with 20 Gb of RAM). The program starts, but hangs when MediaCore is initialized.
The same thing happens with Adobe Media Encoder CS5, but it hangs when ExporterQuickTimeHost.bundle loads.
I have tried repairing permissions and repairing my hard drive, but neither program has responded.
Anyone have an idea on a way around this for either program?
Thank you!
David Biddix

I'm having this issue as well, I've spent all morning researching what the problem is, but nothing is working for me. I deleted everything from my Quicktime folder because I read it could be a codec problem to no avail (thankfully I backed it up beforehand), I don't have a firewall, I can't think of any reason that it would freeze.
I'm running this on a MacBook Pro 15 inch version 10.6.7
Processor: 2 Ghz Intel Core i7
Memory: 4GB 1333 MHz DDR3
I bought this computer two days ago mostly to run AE and I'd really like to get some work done!
My firewall is set to allow all incoming connections.

Unable to create thumbnail in Adobe Media Encoder in CS6

I would like to create a thumbnail image in Adobe Media Encoder for all my videos. In the help file it says this is achieved by adding the same watch folder twice and choosing one of the output formats at JPEG. I have done this however JPEG is not listed as a possible output. I only see F4V, FLV, H.264, H.264 (Legacy), MP3
What should I do to get JPEG to show up here.
Thanks

Thanks for the answer, I tried this with the same result. Also tried it on another computer and also the same result.
What now?
Thanks
Martin

Adobe Media Encoder (AME) Freezes Machine in Windows 8.1

I'm running adobe CC on win 8.1 and every time I render a video from After Effects to AME the whole machine freezes and I would have to restart at that time...Any one running through the same issue?? Any solutions??
Thanks
TK

Nothing but problems since the 8.1 update. Media Encoder renders perfectly fine up until the same point on my sequence, (though i can render that section on its own without issues).
The log file looks like this:
- Encoding Time: 00:00:17
10/14/2014 02:06:57 AM : Encoding Failed
Export Error
Error compiling movie.
Unknown error.
- Encoding Time: 00:04:22
10/14/2014 04:02:31 AM : Encoding Failed
Export Error
Error compiling movie.
Unknown error.
~~~~~~~~~~~~~~~~~~~
Windows 7 64-Bit
16GB Ram
Quadro 2000

Adobe Media Encoder CS5.5 crashing (not responding) when adding files

Hello,
I am running AME CS5.5 on a late 2010 MacBook Pro. I have been trying to create some broadcast quality .mpg files for my local cable provider's Video On Demand service but AME keeps crashing on me whenever I add a .mov file to the queue. I am using Final Cut Pro and Adobe After Effects CS5.5 to edit video and create animations. I have been able to encode a few files into the required .mpg specs, but now I can't even add a file into the queue without it freezing up. I then have to force quit the application to shut it down. I have recently repaired my disk permissions and used DiskWarior to clean up and create a new directory. Is this a known bug? Is Adobe working on a fix. I hope so because I have some projects due in mid-September and would hate to have to resort to using Apple's Compressor instead of AME since AME is faster. Any help would be much appreciated.
Here are my Mac specs:
Model Name: MacBook Pro
Model Identifier: MacBookPro6,1
Processor Name: Intel Core i5
Processor Speed: 2.53 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 3 MB
Memory: 8 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MBP61.0057.B0C
SMC Version (system): 1.57f17
Operating System:
OS X Snow Leopard 10.6.8
Software:
Adobe Master Collection CS5.5
Apple FInal Cut Studio 3
Apple Final Cut Pro X
Apple Motion 5
Apple Compressor 4

Is this happening with all files? Just QuickTime files? Just QuickTime files using a certain codec?
I'm taking a shot in the dark, but any time that someeone mentions hangs and QuickTime, I suspect the problems described here:
http://kb2.adobe.com/cps/857/cpsid_85711.html

Adobe Media Encoder CS4 Excessively Crashes

Is this the reason why my videos aren't exporting in Media Encoder CS4? Over the last 2 weeks I've been trying to export video after video and the yellow bar just pauses or stalls forever. Then instead of the green check mark I get the yellow excimation. How do I take care of solve this issue. I have a client waiting for a music video I finished editing for him. PLEASE HELP!!!!!!!!!!!!!

Have you tried a repair install?

Adobe Premiere CC/Adobe Media Encoder CC export crashing?

Hello, I'm experiencing issues with Adobe Premiere/Adobe Encoder during exporting in which the program will crash during the export. What can I do to prevent this issue from occurring so that I can finish a full export? The footage is a mixture of HD footage, still images, and graphics and it crashes every time I export it. I have tried exporting it as a Quicktime, MP4, and MPEG and get same results every time.
Thanks!
[Moved from the generic Cloud forum to the specific Program forum... Mod]

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
-and a fix for at least "some" ATI crashes https://forums.adobe.com/thread/1553342

Adobe Media Encoder CS6 is a worthless piece of unstable trash

8 gigs ram
Intel Core i7 950
Quadro FX 1800
Yadda yadda yadda. My comptuer should have enough juice to encode what I need it to (old NTSC home video footage). Unfortunately, regardless of my output settings, Adobe Media Encoder hangs and crashes when I try to encode a video with a length anywhere north of 10 minutes. It's infuriating. No logs, just an alert stating "Adobe Media Encoder has stopped working and needs to close".
This is a professional piece of software designed to do one thing and one thing well. The length/size of my source material shouldn't matter. I should not be having these problems. There should at least be a directory of comprehensive error logging so I can give a more useful description of my problem, but alas.
My questions are:
1. Are there any general tips you can provide to increase the stability of this useless product?
2. What are my alternatives, software wise? What can I use to actually get what I need done? Any recommendations?
Thank you.

What's the old saying, "You'll catch more flies with honey than with vinegar"?
Everyone hear loves to help other users, but attitude is important. The CS6 AME works perfectly for me and most other folks, which would indicate that there is something wrong in your particular setup or workflow. I understand you are frustrated, but let's take a deep breath and get this fixed for you ;-)
First off, Adobe always comes out with bug fixes after the intial release - are you using the latest 6.0.3 for Premiere? I don't know if there was an AME update, you can check that easy enough.
What is the workflow - how do you capture the clips, what are the Sequence Settings, and what are the Export settings?
Do you have a separate drive for video, or using C: for it all? Drives defragged, not too full?
Graphics card driver up to date?
Thank you
Jeff Pulera

Adobe Media Encoder CS6 completely missing from Mastercollection CS6

Computer Environment:
MacBook Pro Early 2011
Graphics AMD Radeon HD 6490M 256 MB
Memory 16 GB 1333 MHz DDR3
SSD with 512GB; about 81GB are still free
Mavericks OS X 10.9.5
Adobe Mastercollection CS6
Quicktime Player (Standard)
Problem:
I am currently missing the sidekick Adobe Media Encoder (AME), even though I succesfully can run After Effects and Premier Pro.
I cannot locate the AME app anywhere on my hard drive to launch it manually.
Steps/general information:
I initially was able to run AME, after fixing another problem with launching it by deleting the ExportQuickTimeHost.bundle / QuicktTimeHost.bundle as I have described in another post (https://forums.adobe.com/message/7221143#7221143 – #26 is my post).
Unfortunately, the presets for Quicktime (I needed prores) were missing, even after I have done a workaround, by copying prores-codecs into AME plugins, as described in this post: martin-thoburn.com » Install the Apple ProRES codec without Final Cut or ProApps
The next time launching QuickTime, I was not able to open it again.
I uninstalled, reinstalled and updated After Effects and Premier Pro three times now and took away the QuickTimeHost.bundle from AME and Premiere Pro
I also tried resetting ACL (through Utilities, when starting the MacBook with option key pressed down) as suggested by Seth Goldin in the post https://forums.adobe.com/thread/1010136
I already tried wiping down the whole Adobe Suite, using the Cloud Cleaner Tool, delete the presets in the user library and then reinstall the apps: Photoshop, Illustrator, Indesign, Acrobat, After Effects and Premiere Pro. There is now only the CS6 (and not for example some CC apps) on my Computer. All apps are up to date.
I didn't install any other codecs by accident.
Since AME was again not launching (Splash screen wasn't showing me any plugins, AME could have loaded). I simply deleted AME by trashing it.
Now it's completely gone, even after reinstalling (and launching) After Effects and Premier Pro.
By trying to install AME's updates (6.0.1 and 6.0.2) I naturally get an error message, since the main app is missing.
I have battled with AME about half a year now, so things like reinstalling Lion and then Mavericks has occurred before as well.
And unfortunately, I am in the middle of a big project, which is due in a month and two days. Hope the links are not too confusing
– please look through them though, as the solutions I tried out are very clearly written in those posts.
Any help would be greatly appreciated.

Update in chronological order:
I uninstalled the Cloud, which I kept for making updates; I also uninstalled everything from Adobe (CS6 mastercollection)
I ran the Cloud cleaner tool
I reinstalled only Photoshop, Illustrator, Indesign, Premier Pro, After Effects and Acrobat. Bridge and AME were installed as sidekicks of Photoshop and AE/PP.
So this has solved problem 1 already.
On to problem 2 (update only):
updated all adobe software, incl. DynamicLinkMediaServerRetail-1.0.1-mul-AdobeUpdate
I installed Final Cut Pro 7
I (re)installed Quicktime 7.6.6*
I downloaded the Prores Presets for AME (as you suggested in post #2)
I tried opening AME – that did not work, as it hung on the ExporterQuicktimeHost.bundle
Went to AME app, right clicked on app icon to get "Show package content">Contents>Plug-Ins>Common and deleted ExporterQuickTimeHost.bundle and ImporterQuickTimeHost.bundle
repeated last step with Premiere Pro and AE
I opened AE
I tried importing the presets through AME>import>presets... That did not work. I get this pop-up message:
restarted my computer
tried again to import AME without luck
tried the solution of this discussion Re: Quicktime Export options are missing (only in AME) (post #8)
since I noticed that mine was changed back after the reinstallation. No luck.
restarted the computer again. No luck.
Put back only the ExporterQuicktimeHost.bundle into AME's package content
tried to open AME without luck
removed the Quicktimebundle once more to open AME (worked)
opened PP to check if I could export in queue: AME does not open by itself, still.
I tried opening a prores file (end as .mov) that I encoded at university (not on my provate computer) – did not worl
I checked if I could open a mov-file which was not encoded to prores: that worked.
I looked into Martin Thoburn's method again to try one more time in AME to find the settings "Quicktime". No luck.
I also have a third problem that may be linked to this, since it also has to do with PP and AE:
Re: Can anyone help? "DynamicLink" not available attempting to open Mov in Photoshop CS6
My post there is #22.
But now that I absolutely made sure that I do have the prores codecs,
I strongly suspect that it may also be a problem, which is discussed here:
Are the ProRes codec and .MOV file no longer supported?
...namely, that the codecs are just not visible. Unfortunately, this discussion is not resolved either.
HarleyTDavis's post #30 of this discussion Are the ProRes codec and .MOV file no longer supported?
suggests something complicated (because I yet would need another Adobe version), which I may try at some point.
Alright. That is all the effort that I can afford in time for this. I am too exhausted to go on so I'll do a workaround in FCP
– now that I got it – and will ask someone else to encode my outcome to a prores-Version.
If I feel like it – and yeah, I'd rather work with the Adobe Suite CS6 mostly – I'll come back to this discussion after a having clean wiped my computer and reinstalled everything.
Thanks to both of you for looking into this with me. I'm positive this can be solved – just not now.

Adobe Media Encoder (AME) CS6 Crashing on Start

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