Adobe Media Encoder CC 7.2.0.43 still crashes after beginning of encoding - bugs for months now!

Adobe Media Encoder CC 7.2.0.43 is still crashing after beginning of encoding! In my case this bug exists for months now and Adobe is not able to get rid of its own programming faults! The user pays a lot of money for the license and doesn't get a functioning software! I spent days to get a solution now, but NOTHING of your suggested help works!
This is my 'support' history beginning in AUGUST (!):
Sent: Thursday, August 15, 2013 ...
Subject: Bug Report
Product: Adobe Media Encoder
Product Version: CC
Operating System : Windows 7
OS version: Service P1
Concise problem statement: Steps to reproduce bug:
1. Go to Premiere Media Export
2. Stating Media Export Parameters for ME
3. Starting ME
4. Define video title and path
5. Start Media Encoder CC rendering
6. ME states 'Preview not available'
7. Rendering aborts after about 15 sec.
8. Media Encoder CC crashes, no matter which kind of video! Every time.
9. Direct 'Export' from Premiere CC is possible with all the same parameters, but CC AME crashes!
10. Also installed Premiere CS 6 Media Encoder WORKS without any problems, but not the CC Media Encoder!!
Expected results: Media Encoder CC WORKING. This is still my expected result as a paying customer!
My steps to solve these problems (with Adobe's help) were / are:
- Cleant every suggested media cashes.
- Tried to render the sequences also without audio.
- Tried to render as one pass.
- Even if I try just to export ONE simple standard SONY PMW EX1 mp4 file which should never cause problems it chrashes, also without audio.
- Also if I clean all preferences and caches before, EVERY file type crashes, no matter if I try to export a video or a still picture.
- This is not happening in Adobe AME CS6 with the same files, but in CC!! CS6 still renders reliably with preview, but CC crashes without being able to show any preview.
- Held the Shift key down while starting AME. This should reset preferences and so on...
- Deleted suggested "7.0" directories as described in other forum posts concerning this topic.
- Logged out of my CC account.
- Deinstalled and reinstalled PPro, After Effects, InDesign, Flash, using Adobe Creative Cloud Cleaner Tool. All is the newest version 7.2.
- Set GPU renderer to "Software Only".  Some video cards have issues when GPU is set to "OpenCL" or "CUDA".
- Checked updates available for video driver. Latest is installed.
- Turned off "Enable Native Premiere Pro sequence import" in AME prefs.
- AMEEncodingErrorLog.txt doesn't have any content, not a single line.
NOTHING WORKED OR HELPED!
Windows Crash log:  WER3A92.tmp.WERInternalMetadata.xml:
<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
    <OSVersionInformation>
        <WindowsNTVersion>6.1</WindowsNTVersion>
        <Build>7601 Service Pack 1</Build>
        <Product>(0x3): Windows 7 Home Premium</Product>
        <Edition>HomePremium</Edition>
        <BuildString>7601.18247.amd64fre.win7sp1_ ... private data erased here ...</BuildString>
        <Revision>1130</Revision>
        <Flavor>Multiprocessor Free</Flavor>
        <Architecture>X64</Architecture>
        <LCID>1031</LCID>
    </OSVersionInformation>
    <ParentProcessInformation>
        <ParentProcessId>9168</ParentProcessId>
        <ParentProcessPath>C:\Program Files\Adobe\Adobe Media Encoder CC\32\dynamiclinkmanager.exe</ParentProcessPath>
        <ParentProcessCmdLine>&quot;C:\Program Files\Adobe\Adobe Media Encoder CC\32\dynamiclinkmanager.exe&quot;</ParentProcessCmdLine>
    </ParentProcessInformation>
    <ProblemSignatures>
        <EventType>APPCRASH</EventType>
        <Parameter0>Adobe Media Encoder.exe</Parameter0>
        <Parameter1>7.2.0.43</Parameter1>
        <Parameter2>52a18991</Parameter2>
        <Parameter3>libmmd.dll</Parameter3>
        <Parameter4>12.0.12.2</Parameter4>
        <Parameter5>5073ba44</Parameter5>
        <Parameter6>c0000005</Parameter6>
        <Parameter7>00000000000bfd76</Parameter7>
    </ProblemSignatures>
    <DynamicSignatures>
        <Parameter1>6.1.7601.2.1.0.768.3</Parameter1>
        <Parameter2>1031</Parameter2>
        <Parameter22>4c50</Parameter22>
        <Parameter23>4c50fbaed87d7d2a6adc173c5da6a755</Parameter23>
        <Parameter24>28b8</Parameter24>
        <Parameter25>28b834131666732fe13a476b5fa8febe</Parameter25>
    </DynamicSignatures>
    <SystemInformation>
        <MID> ... private data erased here ... </MID>
        <MarkerFile>1043_ASUSTEK_G74SX_V20_WIN7</MarkerFile>
        <SystemManufacturer>ASUSTeK Computer Inc.</SystemManufacturer>
        <SystemProductName>G74Sx</SystemProductName>
        <BIOSVersion>G74Sx.203</BIOSVersion>
    </SystemInformation>
</WERReportMetadata>
Adobe team, I'm at my wits' end now and don't know how to continue. Can you help me?

https://www.youtube.com/watch?v=oJ0hz9JkLgM

Similar Messages

  • Adobe Flash plug in still crashing after attempting both solutions posted here. Works for a day then crashes again.

    My Adobe Flash plug in is still crashing. I first attempted the Update Flash. It worked for a day before it started crashing again. So I went back to the page and attempted the 2nd solution of downgrading flash to 10.3. Again it worked for a day or two but now is giving me the same issue. I am getting extremely frustrated.

    Thank you. I uninstalled both and reinstalled 11.5. It is working currently. Hopefully it will continue!

  • I disabled the Adobe Flash hardware acceleration as recommended but FF still crashes often

    Oxylatium recommended that I disable Adobe Flash hardware acceleration. I did this, but Firefox is still crashing every few minutes.

    This is a user to user forum, you are not communicating with Apple on these forums. If you have feedback for Apple please contact them at www.apple.com/feedback.

  • I have paid for adobe but everytime i try to upload a pdf to adobe and convert it to word it fails !!! i have been trying for days now

    I have paid for adobe but everytime I try to upload a pdf to adobe and convert it to word I get a fail message after about 5 minutes waiting

    Hi Scott,
    I'm sorry to hear that you're having trouble using your Acrobat.com subscription. I've checked your account, and there are no issues there.
    Is the problem specific to one PDF file, or are you running into the same problem with multiple files? How large is the file (or files) that you're trying to upload? Are they complex (large number of pages; mix of text and graphics)?
    Let's start with some basic troubleshooting:
    Clear the browser cache and try again.
    Try a different browser (see System requirements | Acrobat.com for a list of supported browsers).
    Make sure that there are no firewall or proxy settings that are limiting your access to the Internet.
    Let us know how it goes. If you're still having trouble, we can take a closer look at the files that you're trying to convert.
    Best,
    Sara

  • How do I stream from dreambox to vlc then from vlc to adobe media server?

    I am new user of adobe media server and i would like to stream video from vlc to adobe media server and the source is from dreambox. After i get the ip of one video then i stream it from vlc to rtmp:localhost/live. But I can't recieve the video from adobe media server administration console.Can anyone help me with it?

    I am new user of adobe media server and i would like to stream video from vlc to adobe media server and the source is from dreambox. After i get the ip of one video then i stream it from vlc to rtmp:localhost/live. But I can't recieve the video from adobe media server administration console.Can anyone help me with it?

  • What version of Adobe Media Server would fit our needs?

    Hello. We are considering doing HTTP video streaming on our intranet. We have approximately 500 employees and would want to be able to stream approximately 10 - 50 one-way connections at one time. What version of Adobe Media Server would you recommend to support this?
    After reading more about streaming, we would probably want to support the progressive download method.

    But it can't create PDF files...

  • Adobe CS3 crashes after print job

    I've tried the fix from Adobe listed here:
    http://helpx.adobe.com/x-productkb/multi/crash-printing-illustrator-indesign-cs3 .html
    Restarted InDesign and still crashes after the print job goes to the queue.
    Any other ideas?
    Greg

    What I can say is, all my CS3 Apps work fine with 10.6.2 Snow Leopard,,,,
    My problems started after updating to 10.6.3. And it's about the Serial Number in my case. LogicBoard Serial # is SystemSerialNumb.
    I'm going to wait a while. At least until 10.6.4.... Surely Lazy @S* Adobe won't fix anything. And my luck is quite slim for Apple to properly input a serial # into the logic free of charge because I opened my iMac and replaced the Hard Drive myself. The Job won't be Cheap. I finished replacing the Hard Drive just weeks before Apple shot out 10.6.3 which really blew. Had I of known, I would'nt of spent my time and money on it.
    IF I can't resort to a fix after that. I will take my 500GB Drive Out, put back the Original 160GB Drive
    and sell my iMac.
    I just wouldn't like keeping my Macs OS outdated. I can't even get security updates because I'm staying behind. I'll probably go for a new iMac or Simpler Mac Mini where I can use any display size I want.
    My iMac is a Late 2006 2Ghz 17" 3GB Ram & (500GB HDD Installed myself)

  • Adobe media encoder error in photoshop

    Hi everyone!This morning i have tried to render a video timelapse in photoshop but it showed to me an error which says:''Could not complete the render video command because of a problem with Adobe Media Encoder''.Could anyone tell me how can i fix this error?

    Nobody can tell you anything without proper system info or other technical details like exact versions, render settings, details about the source files and so on.
    Mylenium

  • Adobe media encoder cc has encountered an error

    can anyone help me about some problems with adobe media encoder cc ??
    adobe media encoder cc has encountered an error
    command.cpp-3302
    THIS IS NEW CRASH WHEN I TRY TO EXPORT MPEG2 VIDEO

    FAQ: What information should I provide when asking a question on this forum?

  • Adobe Media Encoder pausing rendering while working in Premiere Pro

    Hello everyone,
    So I am redering a video in Adobe Media Encoder and at the same time I am editing a new one in Premiere Pro.
    I noticed that AME is constantly pausing the rendering and did not know why. It turns out that while I'm editing a video in Premiere Pro, I am constantly pressing the space bar to start/pause the video I'm editing. While I do that, AME keeps pausing/unpausing the rendering. Somehow, pressing the space bar in PP has an effect in AME.
    I have no clue why it does that because the Premiere Pro window has the focus, not the AME one.
    Has anyone ever seen that?
    I use Windows 8 and Adobe CC.

    Hi Rallymax,
    Yes I do queue footage by having an Autowatch set up on the directories where the video is written to.  I rarely do a direct export unless testing new settings.
    Don't take this as gospel but I too had a feeling that GPU acceleration didn't happen with AME, only direct export.  Not sure where that came from, I did watch some of the recent Adobe TV Web Seminar's about new features of CC products etc, so maybe on one of those?
    I found this while trying to find out where I had seen it but it is from AMD site not Adobe so whether it's fully 100% correct I dunno:
    Adobe Media Encoder
    The Adobe Media Encoder (AME), with support for OpenCL™ and GPU acceleration, automates the production of multiple encoded versions of source files, sequences, and compositions in Premiere Pro CC. With the GPU-accelerated AME and AMD graphics technology, editors can quickly encode projects and output files for virtually any destination. AMD GPUs handle the heavy lifting, freeing the system’s CPU to perform other functions.
    I will try the same test as Jason, if I can find any AVHCD video and see what the results are.  Will be interesting.

  • Adobe Media Encoder (CS5) has encountered an error (WinFile.cpp-759)

    I have a 714 MB Xvid file that I want to split into smaller pieces. I have gone successfully through a similar process earlier with a larger Xvid file using the same version of Adobe Media Encoder (CS5). It appears that no matter which output video format I choose, the process crashes with the following error message shown in a new pop-up dialog:
    "Adobe Media Encoder has encountered an error. [..\..\Src\Win\WinFile.cpp-759].
    (Even the source program file line number 759 in the above error message is always the same, regardless of my chosen output file format.)
    The only option available from this point onwards is the "Continue" button. When I click Continue the program terminates with the Windows program crash message "Adobe Media Encoder CS5 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. <Debug> / <Close program>"
    My search for other similar problem reports revealed that some user(s) has/have experienced a very similar problem in CS4, but the source line number was slightly different in CS4. Both problems are probably caused by the same error in Adobe's software. The small difference in source line numbers is probably due to some (minor) and probably unrelated changes to this C++ source module (WinFile.cpp).
    It might of course be the case that this particular input video file has some rare encoding or other embedded problem. However, the fact that I can view the video without problems using Windows Media Player does not support this theory.
    Apart from this message board I could not find any other avenue to report this bug to Adobe (without paying for support - which I am obviously not going to do as this is clearly a programming bug in the software). Hopefully some Adobe developer responsible for Media Encoder maintenance will read this forum from time to time and would subsequently inspect the source module for any obvious defects. I could supply the source video file with which this problem can be reproduced at will.
    Regards
    Jouni Juntunen

    CS4 Adobe Media Encoder & FMLE are two different softwares - you can post your query here:http://forums.adobe.com/community/ame

  • Adobe Media Encoder (AME) Freezes Machine in Windows 8.1

    I'm running adobe CC on win 8.1 and every time I render a video from After Effects to AME the whole machine freezes and I would have to restart at that time...Any one running through the same issue?? Any solutions??
    Thanks
    TK

    Nothing but problems since the 8.1 update. Media Encoder renders perfectly fine up until the same point on my sequence, (though i can render that section on its own without issues).
    The log file looks like this:
    - Encoding Time: 00:00:17
    10/14/2014 02:06:57 AM : Encoding Failed
    Export Error
    Error compiling movie.
    Unknown error.
    - Encoding Time: 00:04:22
    10/14/2014 04:02:31 AM : Encoding Failed
    Export Error
    Error compiling movie.
    Unknown error.
    ~~~~~~~~~~~~~~~~~~~
    Windows 7 64-Bit
    16GB Ram
    Quadro 2000

  • ERROR: DF024: Adobe Media Encoder CS6

    I Have a 2012 Mac Pro running Mavericks.  I started having issues with Premiere Pro after video card upgrade.  I get the following error message when trying to reinstall CS6 Production Premium:
    Exit Code: 6
    Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 1 error(s)
    ----------- Payload: Adobe Media Encoder CS6 6.0.0.0 {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} -----------
    ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 309)
    I backed up, and deleted all Production Premium applications; ran the CC sweep tool, and got the same error.
    Can anyone recommend a fix, or point me in the direction of an Adobe tech for more answers?

    Oké, the next steps will remove all Adobe folders from your system, so put's you in a clean state where you should have no issues re-installing. Please be sure you have settings saved as a backup. The locations below will only clean the Adobe applications.
    1. Please remove all adobe software from the machine (use uninstall or use the clean-tool)
    Steps see: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    2. Remove by hand all still existing Adobe entries: http://helpx.adobe.com/x-productkb/global/delete-previously-installed-application-files.ht ml
    ~ Files / Folders ~
    /Applications/Adobe*
    /Applications/.AdobePatchFiles
    /Applications/Utilities/Adobe*
    /Library/Application Support/Adobe*
    /Library/Application Support/FLEXnet Publisher/
    /Library/Preferences/com.adobe*
    /Library/Preferences/FLEXnet Publisher/
    /Users/[user]/Library/Application Support/Adobe*
    /Users/[user]/Library/Caches/Adobe*
    /Users/[user]/Library/Caches/com.adobe*
    /Users/[user]/Library/Preferences/Adobe*
    /Users/[user]/Library/Preferences/com.adobe*
    + Please notice that the [user] library in above steps is hidden by default:
    http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    3. Re-install and update the software.
    http://helpx.adobe.com/creative-cloud/help/install-apps.html see Update apps
    Good luck!

  • Adobe Media Encoder for CS4 error Could not read from the source

    Hello,
    I get an error when I try to export from Premiere CS4. It doesn't matter how I export. Seems like an easy fix, but I can't figure it out. Any help is appreciated:
    - Source File: C:\DOCUME~1\ARTWHI~1\LOCALS~1\Temp\extra and b roll.prproj
    - Output File: E:\Living Accused Movie Transfers\video\Cindy at table.avi
    - Preset Used: NTSC DV
    - Video:
    - Audio:
    - Bitrate:
    - Encoding Time: 16:10:34
    1/21/2009 9:50:25 PM : Encoding Failed
    Could not read from the source. Please check if it has moved or been
    deleted.
    Thank you
    Art

    When you attempt to encode media with Adobe Media Encoder CS4 on Windows, the following error message appears in the text file (AMEEncodingErrorLog.txt) that opens when you click the error icon: "Encoding Failed. Could not read from the source. Please check if it has moved or been deleted."
    If it's that correct, you removed an earlier version of Adobe Premiere Pro or Adobe Creative Suite on the same computer.
    Do one or both of the following solutions:
    Solution 1: Create a shortcut to the Premiere Pro executable file, rename the shortcut to Premiere, and move the shortcut to C:\Program Files\Common Files\Adobe\dynamiclink.
    Close all Adobe applications.
    In Windows Explorer, navigate to C:\Program Files\Adobe\Adobe Premiere Pro CS4. (If you installed Premiere Pro CS4 in a location other than the default of C:\Program Files\Adobe, then navigate to your custom installation location.)
    Right-click on Adobe Premiere Pro.exe (which might appear without the .exe extension) and choose Create Shortcut.
    Rename the newly created shortcut to just Premiere.
    Important: The name of the shortcut must be exactly Premiere with no other characters.
    Open a second Windows Explorer window, and navigate to C:\Program Files\Common Files\Adobe\dynamiclink.
    Move the Premiere shortcut that you created into the dynamiclink folder.
    Solution 2: Remove and reinstall all Premiere Pro CS4 components or all Adobe Creative Suite 4 components.
    Do one of the following:
    Windows XP: Choose Start > Control Panel > Add or Remove Programs.
    Windows Vista: Choose Start > Control Panel > Programs and Features.
    In the list of installed programs, select Adobe Premiere Pro CS4, Adobe Creative Suite 4 Production Premium, or Adobe Creative Suite 4 Master Collection.
    Click Change/Remove (Windows XP) or Uninstall (Windows Vista).
    Follow the on-screen instructions to remove all components of Premiere Pro CS4 (including Adobe Encore CS4 and Adobe OnLocation CS4) or to remove all components of your edition of Adobe Creative Suite 4.
    Re-install your Adobe software.

  • Adobe Media Encoder - AMT Subsystem Error

    When trying to open the application, I get this message:
    "AMT Subsystem Error
    Thank you for using Adobe Media Encoder CS6. The Adobe product that
    installed Media Encoder has not activated.
    Please launch and activate that Adobe product before continuing to use
    Media Encoder."
    All other applications are working, Media Encoder is the only application which has this error.
    Not sure where to go from here, any suggestions are welcome.
    Thanks!

    Try going into the Help menu of Premiere Pro and Deactivating the program.  Reboot the system and then Activate it again.

Maybe you are looking for

  • I keep on getting the message "missing .dll file" when I try to install Itunes on Windows 7 what is wrong ?

    I am using Windows 7 (64) and keep on getting the message of "missing .dll files" after I attempt to install the latest version of ITunes. I attempted to install an earlier version and had the same results. I have uninstalled and reinstalled ITunes t

  • Why can't I use any of my CC apps?

    There was a billing problem but was corrected this morning with the billing dept.  I was informed that my subscription is good and would be able to use the CC apps with no problem.  But when I start one, it tries to validate the subscription and says

  • Social tab for facebook

    Apple needs to be made aware of the "Social Tab for Facebook" app- this company has been able to send out an "update" needed and the program has NEVER been downloaded in the first place!!!! Once you go to update it- you receive a reply about being un

  • How to unzip cpio extention file

    Hi All, I am trying to install Oracle 9.2.0.4 on linux so i downloaded oracle software but not able to extract this files on linux i tried with this command 1. gunzip ship_9204_linux_disk1.cpio.gz------------I extracted this file to cpio 2. cpio -idm

  • Rosettanet Self Test Kit and XI

    Hi, We have developed some Rosettanet scenarios and now recently installed the Rosettanet Self Test Kit. But we are finding it a bit confusing to link both XI and STK. How do we actually use the STK to test the scenarios with XI ? ShaBZ ~~