Adobe Media Encoder CC outputs black video

I've been having problems with AME for quite some time, such that I don't even use it except for very short videos.  If I export video in AME, the first half is good, but the second half is black video only.  If I export directly from Premiere Pro, all is well every time.  It's most frustrating to be paying for a product monthly that does not work, so please overlook my frustration.   Has anyone successfully gotten a discount from Adobe for the failure of software to work as advertised?
Here's another issue I have: there is no way to file a bug for AME as it is not available in the drop down list on Adobe's support site. (How is that even possible?)  I would have reported a bug long ago if this was available. 
Has anyone seen this?  I've tried many different things the last few weeks but have given up using AME altogether.  This week I have a little time to troubleshoot.

Ask in the AME/ Premiere forum and by all means provide some solid technical info - system specs, sequence settings, render settings, footage used. Nobody can help you without that.
Mylenium

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