Adobe media encoder crash

its not a show stopper but getting a crash in C++ (virtual function call?)
after rendering in media encoder 6.0.3.1 (32-bit).
Its being sent from premiere, and rendering h264, 720 50p.
Encoder than stops responding.
In fact even if encoder has not rendered anything - if I just start it up and close it again - it crashes on exit
I'm on windows 8 64 bit. I just dowloaded microsoft C++ redistributable 2010 and was told there was a newer version on the machine. Could this be the issue? (that media encoder doean't like the new C++?)
Error stuff from application event log:
Faulting application name: Adobe Media Encoder.exe, version: 6.0.3.1, time stamp: 0x5057aebb
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process ID: 0x2ae8
Faulting application start time: 0x01ce3be758479a67
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Media Encoder CS6\Adobe Media Encoder.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll
Report ID: 98ae627c-a7da-11e2-be70-e0cb4e2c4d27
Faulting package full name:
Faulting package-relative application ID:
Fault bucket -1113903016, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Media Encoder.exe
P2: 6.0.3.1
P3: 5057aebb
P4: MSVCR100.dll
P5: 10.0.40219.325
P6: 4df2be1e
P7: 40000015
P8: 0008d6fd
P9:
P10:

Hello!
Try this:
First Disable the UAC, on Editing machines i dont like to use it:
Press WinKey + R
and paste this : useraccountcontrolsettings
Enter and put the slider down to end and apply.
Reboot.
next reset the Encoder Settings
go to Windows Explorer
in the Bar paste
%appdata%\adobe
find the folder Adobe Media Encoder
and rename it to Adobe Media EncoderOLD
Try export again!
i hope this help something as did to me.

Similar Messages

Adobe Media Encoder crashes when I open a file

Adobe Media Encoder crashes when I browse to open a file.
I have a Creative Cloud subscription.
I have uninstalled and reinstalled the program through the Creative Cloud service. No change.

Thanks for responding.
Yes, I am trying to utilize Photoshop CS (8.0) and I run Windows 7.1. I installed this from Adobe's Creative Cloud. The program opens, and I am able to open a Photoshop file with it, but then Windows tells me that there is a problem and is shutting down. I'm not sure would the problem might be.

Adobe MEdia Encoder Crashes with big files inputed

Hello,
There isn't a forum for the Adobe Media Encoder, so I thought this would be a good spot. I am an after effects and Premiere user who likes the idea Adobe seems to have of using the media encoder to cover all my encoding needs.
My typical workflow, especially since these days I'm doing more shorter form animations, is to render out to a Quicktime Animation codec file as my main archive file. From there, output all the various different web versions, flv, etc from that core archive file. Since my projects usually aren't running more than 5 minutes, this leaves me with a nice 3 - 7gig file.
Problem: I'm running CS4 and the media encoder crashes when I input files that are in this file size range. The program locks up when I push start que, and then eventually crashes. Works fine with smaller size files that are about under a gig.
I can run a render out of after effects, which seems to be more stable. But I'd love to be able to use this great new tool.
Here's my machine specs if it helps:
PC
Intel Quad Core Q9550 @ 2.83 ghz
4gB RAM
Windows Vista 64 bit ultimate
All updates current for CS4 apps as of 01/30/08
Running Adobe Media Encoder V 4.01.078
Hard drives are nothing special. 7200 rpm western digital internal and external. I've tried all sorts of hard drive configurations, where the input is coming from, where it's going, etc. No difference.
I have been experimenting with using Lossless AVI's as my "uncompressed" archive file. Works well, but same crashing with the Media Encoder.
Also tried experimenting with frame size alterations during encoding, no difference there. Also, whatever the output codec is, be it FLV, H264, etc. no difference.
Anyone have any thoughts or have experienced similar issues? I hope all my MAC friends aren't right, seems like all my attempts to streamline my workflow with this CS4 and beefy PC combo are crashing and burning.
Anyone else feeling this pain, or have recommendations?
Thanks,

Thomas, thanks for your suggestions on Vista optimization. That Sheer Codec looks nice, but hard justify the cost when I've been working for years with essentially uncompressed codecs that work well. Will play more though to see if the cost would actually pay off in the long run though.
In general I made a decision that it was too early to throw in the towel on my old uncompressed codecs. The Quicktime animation codec has always been for me the safest, most universally accepted, and most reliable "uncompressed" codec. It's always worked in the past, not gonna give up just cuz media Encoder CS4 has troubles.
Mylenium, thanks for the reminder about the silly platform wars. I've always felt the same as you, but when I'm stressing sometimes the silly propaganda can get to me. Makes me forget that no matter what system ya got, it never works perfect!
Here's an update. I have trying my best to learn more about the bug and have come to some interesting realizations. The AME does work with larger files, just not the larger files that I had been using at the current moment. Older files of mine as big as 20GB can be inputed into AME with fine results.
This being said, it scratches out most of the RAM overload thoughts with AME.
The difference with my current files that were causing AME crashes: larger than a few GB, came from AE, had the 1.21 pixel aspect ratio metadata.
When I re-interpreted the file in AE into a square pixel aspect ratio, exported it, it was then successfully inputed into AME.
I have read just now that there were changes in After Effects widescreen pixel aspect ratio interpretation in CS4. Can this change be causing problems in my AME. Not positive, but I'm now thinking after many days of testing that the bug could have its roots somewhere in this ball park.
If anyone from Adobe is reading this, I would love any ideas you might have on this issue. In general, there is really no support for the Adobe Media Encoder itself. This is not good, considering how it is so necessary for AE and Premiere users like myself.
Thanks,

Adobe Media Encoder Crashes when launched

Hello, friends on the forum!
I am using a PC with a Windows XP (Home Edition) o/s. It has an Intel Pentium 4 cpu @ 2.80 GHz and 2.5 gb or RAM. This problem just developed: when I try to export a CS4 project, AME hangs and crashes. I then get a message saying "Adobe Media Encoder CS4 has encountered a problem and needs to close.....yadda, yadda, yadda!" It then, by itself, tries to launch again with the same dismal result. Any suggestions as to how I might fix this? Many thanks in advance!
Lewis Beck

Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link... most especially the codec used... see Question 1

Really need help with AME Adobe Media Encoder crash on startup.

Hey all, this is my first time posting in these forums.
I have Adobe Design Premium and need to use the included Media Encoder for a project I'm working on. It opened well the first time, and I started converting a file - at which point it crashed. Since then, when I start it, it shows the startup / loading image, but once finished opening disappears and closes itself. I've tried reinstallig, no dice. I also read the plugin log files (My Documents > Adobe > Adobe Media Encoder > Log Files) - nothing out of the ordinary.
Very stuck and very frustrated - any suggestions would be really appreciated.
Thanks!

Hi Michael. Without more information about output settings, the project, the computer, etc, I can't speculate on the cause of the initial crash. I can, however, offer a suggestion as to why the app is now failing to launch: the initial crash may have corrupted the application settings. If you delete those settings, or otherwise hide them from AME, then the app will create fresh settings on the next launch.
Windows Vista & Win 7: C:\Users\<<yourUserName>>\AppData\Roaming\Adobe\Adobe Media Encoder\<<yourCreativeSuiteVersion>>*
Windows XP (from distant memory): C:\Documents and Settings\<<yourUserName>>\Local Settings\Application Data\Adobe\Adobe Media Encoder\<<yourCreativeSuiteVersion>>
Mac: <<partition>>\Library\Preferences\Adobe\Adobe Media Encoder\<<yourCreativeSuiteVersion>>
*On Windows 7 & Vista, if you can't see the App Data folder, you'll need to set Windows Explorer to show hidden files and folders: Tools>Folder Options>View tab.
If this does the trick to get AME running again, and if it again crashes on you, please provide as much information as you can about the project, export settings, system, etc.

Adobe Media Encoder crashing system

I am experiencing crashes whenever I use Adobe Media Encoder for a file 2 min. or more. It seems no matter what format I save in flv, quicktime, etc. or size – NTSC, Custom, 1080p the same results.. Please advise as I cannot use program until fixing this problem.
I am using Premiere CS4 on Windows Vista, quad core 3.2 AMD processor, 16 gb RAM
Don
Also; earlier this year when I had this similar problem, I needed to upgrade my power supply and it completely fixed the problem. Since it has started again, I;ve upgraded the power supply substantially, but this time no change.

When a system crashes, there is often a breadcrumb trail left behind. This ARTICLE will give you tips on finding clues in that trail.
This ARTICLE will give you tips on setting up your computer for an editing session.
Good luck, and hope that helps,
Hunt

Adobe Media Encoder Crash / hang

I have exported a few vids in my 30 day trial of Pro CS4 BUT last night I paused a vid that was encoding (it got pretty late) and this morning if I try to open Media encoder then it loads up to the point at which the screen would normally appear and be active and it hangs.. vista comes up and says "a problem has caused the program to stop working" etc.. I am forced to close the window..
I have tried the export from cs4 route and the same happens.. please help I have called cust support but they cant help as its only a trial..
thanks
g
(i have tried the update..)

Hi Geoff,
try removing the AME preferences from
C:\Users\username\AppData\Roaming\Adobe\Adobe Media Encoder\4.0
before relaunching AME.
Thanks
Aurobinda

Adobe Media Encoder crashes when borders are applied to the "barn doors" effect.

Pproheadless.exe stops working. End of story. Doesn't matter what kind of clip I try to apply this to. Barn Doors works; Barn Doors with a border doesn't.

Ah, sorry about that. It's what happens when I post in frustration at 5:00 in the morning. But thanks for the response.
Windows 7 64-bit
Premiere Pro 5.5.1
Combined Community Codec Pack
K-Lite Codec Pack
Not sure if Mercury Playback is enabled. The crash only happens when creating a file in Media Encoder. I've isolated the problem to rendering as a DVD-Mpeg with "Render at Maximum Depth" checked. When it is unchecked, the files render without a crash.

Adobe Media Encoder Crashing

Anyone else having load issues with Media encoder? It seems to crash when it tries to load Quicktime.prm

Weird, never had problems before. I run AfterEffects and Premiere running at the same time. However in this case it was only Prem and the Encoder working.
I'll give it another reboot. to tell you the truth it could be anything. I think my system needs a defrag.

Adobe Media Encoder Crashes

I am using the latest version of AME. When I try to convert a batch of several .m2t files to QuickTime h.264, AME just disappears. No warning, no "report a problem" box, nothing. The app just crashes. So instead of being able to load up a bunch of files for conversion overnight, I'm having to spend all week baby sitting this POS. Any ideas?

I don't seem to be able to located any resolution(s) to AME crashing, why it seems to crash so much on a variety of systems and what people are doing about it. I am using a project that was created using premiere pro 2.0 and opened into CS4, project had no problems in Pro2.0 on any machine.
So here's my dilema with as much details as I have.
The codecs used in your source clips (use the FREE GSpot or MediaInfo to determine the codec) none, used tiff sequences
Premiere Pro Version number
4.0.1(52(MC:160820))
Installation language English
Updates applied I dont' know how to check for this, I updated today with all available patches until the update system indicated I was "up-to-date"
Project/sequence settings
no changes from default settings other than, 1536x864 sized video, 1.0pixel ratio, no audio, ~14video tracks
Operating System
Name Windows XP 64bit Pro
Update/patch level SP2
Installed language English
CPU type and speed
intel q9300 @ 2.53GHz
Amount of memory (RAM)
15.9GB
Video card
Manufacturer Nvidia
Model Quadra M3700
Driver version 176.53
Number of monitors (displays) in uselaptop LCD and dell 19" lcd at 1280x1024
Audio card
Manufacturer Dell M6400 built in Audio Card
Model IDT
Driver version 5.10
Each hard drive's capacity and space remaining Disk setup (partitions used, raid configuration, what is where for OS/projects/media/scratch/audio)
2 partions c ~100GB, d~500GB, portable drive~300GB (where movie project and data are located), main drives are raid0
Hardware capture device UNKNOWN - N/A not needed or used
Manufacturer
Model
Driver version number
Capture software UNKNOWN - N/A not needed or used
Name
Company
Version
Comprehensive list of third-party plug-ins you installed.NONE
Exact text of any error messages multiple errors, ame doesn't successfully complete the process, errors range from "unknown error" to PProheadless.exe faulting in windows, with memory code (do not currently have fault code can add in later post as rendering is taking hours.)
Explain clearly what you want to do, what you are doing and what the result is Render a single sequence from premiere using AME (v4.02.002) in a .wmw format 1536x864, 6000kbps, no audio, 100 quality setting, windows media 9 codec, one pass, constant bit rate.
Be sure to mention if it is something that worked before using the same procedure i am able to render snippets of video just not a full sequenc
Very importantly: Post details of troubleshooting you have already done to avoid "did that" reponses to questions people ask when trying to help.
read all relevant posts i could locate
removed and reinstalled application
fixed pagefile to 1.5x of RAM
applied all available windows and adobe updates
ran project on a Dell 690 64bit XP and Dell t7400 64bit XP using CS4 with the exact same results (meaning AME crashes as random spots and only render a partial video) Ran on Dell 690 32bit XP with CS4.
ran sherlock, no errors for wmv codecs
read through and applied all relevant info from http://premierepro.wikia.com/wiki/Troubleshooting
tried quicktime codecs as well.
So there it is in mostly a nutshell, I have three machines with varying architectures, and OSes, all of which cannot render the full sequences using AME from a Pro2.0 project. Any Ideas?
If I have neglected to post any relevant information, I will be happy to supply. Thank you in advance.

Adobe Media Encoder CC and CS6 crash on startup.

Adobe Media Encoder crashes because it tries to load a bunch of After Effects plugins that it has in common, which it has no business dabbling in. The last thing I see before it crashes is Twixtor. How do I prevent this?

HI kasperxman ,
Can you please send me the following logs:
amt3.log oobelib.log and PDApp.log
Location: \Users\[user name]\AppData\Local\Temp
Mail them to [email protected]
-Pragya

Adobe Media Encoder CC Crashing on Startup (W8)

Can somebody help with this issue as it's causing me a heap of problems. On startup, adobe media encoder crashes, it has been working fine for me for the past few weeks. I've updated all software via the creative cloud but I still get the issue.
If this is not a known fault, what should be the next step for diagnosis?
Thanks in advance.

Please try holding Shift key while launching AME. This resets the AME preferences.
If this doesn't solve the crash, directly delete the preferences folder <OS drive>:\\Users\<user name>\AppData\Roaming\Adobe\Adobe Media Encoder. Delete a folder "7.0".
If none of above helps, please delete the media cache at <OS drive>:\\Users\<user name>\AppData\Roaming\Adobe.
Delete "Media Cache" and "Media Cache Files".

Adobe Media Encoder cannot open, cannot export any video.

I'll keep it short, Adobe Media Encoder crashes every single time I open it.
http://img9.imageshack.us/img9/6617/entrypointnotfound.png
Tried reinstalling it, no success.
Any idea how to fix this? Because reinstalling does just squat.
Adobe Premiere Pro also crashes if I try to open the Export dialogue.
I wish they kept the exporting method of CS3, adding another program to the exporting process just complicates things...

Remarkable...
Oddly enough, the solution was to run Adobe Updater and, well, update!
Sorry for wasting your time.

Reinstalling Adobe Media Encoder

Adobe Media Encoder crashes on launch. It suggests I reinstall the application. I am using Creative Cloud and was wondering the best method for reinstalling. I can't seem to find an uninstaller and if I remove it from applications manually, it doesn't indicate it needs updating (in the updater) nor will it show as option to install in the application manager. I assume this is because it is considered a part of Premiere. Does this mean I need to uninstall all of Premiere? I would rather not... Any tips or suggestions welcomed. Thanks!
Patrick

download directly: http://www.adobe.com/support/downloads/product.jsp?product=160&platform=Windows or http://www.adobe.com/support/downloads/product.jsp?product=160&platform=Mac

Adobe Media Encoder CC 7.2.0.43 still crashes after beginning of encoding - bugs for months now!

Adobe Media Encoder CC 7.2.0.43 is still crashing after beginning of encoding! In my case this bug exists for months now and Adobe is not able to get rid of its own programming faults! The user pays a lot of money for the license and doesn't get a functioning software! I spent days to get a solution now, but NOTHING of your suggested help works!
This is my 'support' history beginning in AUGUST (!):
Sent: Thursday, August 15, 2013 ...
Subject: Bug Report
Product: Adobe Media Encoder
Product Version: CC
Operating System : Windows 7
OS version: Service P1
Concise problem statement: Steps to reproduce bug:
1. Go to Premiere Media Export
2. Stating Media Export Parameters for ME
3. Starting ME
4. Define video title and path
5. Start Media Encoder CC rendering
6. ME states 'Preview not available'
7. Rendering aborts after about 15 sec.
8. Media Encoder CC crashes, no matter which kind of video! Every time.
9. Direct 'Export' from Premiere CC is possible with all the same parameters, but CC AME crashes!
10. Also installed Premiere CS 6 Media Encoder WORKS without any problems, but not the CC Media Encoder!!
Expected results: Media Encoder CC WORKING. This is still my expected result as a paying customer!
My steps to solve these problems (with Adobe's help) were / are:
- Cleant every suggested media cashes.
- Tried to render the sequences also without audio.
- Tried to render as one pass.
- Even if I try just to export ONE simple standard SONY PMW EX1 mp4 file which should never cause problems it chrashes, also without audio.
- Also if I clean all preferences and caches before, EVERY file type crashes, no matter if I try to export a video or a still picture.
- This is not happening in Adobe AME CS6 with the same files, but in CC!! CS6 still renders reliably with preview, but CC crashes without being able to show any preview.
- Held the Shift key down while starting AME. This should reset preferences and so on...
- Deleted suggested "7.0" directories as described in other forum posts concerning this topic.
- Logged out of my CC account.
- Deinstalled and reinstalled PPro, After Effects, InDesign, Flash, using Adobe Creative Cloud Cleaner Tool. All is the newest version 7.2.
- Set GPU renderer to "Software Only". Some video cards have issues when GPU is set to "OpenCL" or "CUDA".
- Checked updates available for video driver. Latest is installed.
- Turned off "Enable Native Premiere Pro sequence import" in AME prefs.
- AMEEncodingErrorLog.txt doesn't have any content, not a single line.
NOTHING WORKED OR HELPED!
Windows Crash log: WER3A92.tmp.WERInternalMetadata.xml:
<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
    <OSVersionInformation>
        <WindowsNTVersion>6.1</WindowsNTVersion>
        <Build>7601 Service Pack 1</Build>
        <Product>(0x3): Windows 7 Home Premium</Product>
        <Edition>HomePremium</Edition>
        <BuildString>7601.18247.amd64fre.win7sp1_ ... private data erased here ...</BuildString>
        <Revision>1130</Revision>
        <Flavor>Multiprocessor Free</Flavor>
        <Architecture>X64</Architecture>
        <LCID>1031</LCID>
    </OSVersionInformation>
    <ParentProcessInformation>
        <ParentProcessId>9168</ParentProcessId>
        <ParentProcessPath>C:\Program Files\Adobe\Adobe Media Encoder CC\32\dynamiclinkmanager.exe</ParentProcessPath>
        <ParentProcessCmdLine>"C:\Program Files\Adobe\Adobe Media Encoder CC\32\dynamiclinkmanager.exe"</ParentProcessCmdLine>
    </ParentProcessInformation>
    <ProblemSignatures>
        <EventType>APPCRASH</EventType>
        <Parameter0>Adobe Media Encoder.exe</Parameter0>
        <Parameter1>7.2.0.43</Parameter1>
        <Parameter2>52a18991</Parameter2>
        <Parameter3>libmmd.dll</Parameter3>
        <Parameter4>12.0.12.2</Parameter4>
        <Parameter5>5073ba44</Parameter5>
        <Parameter6>c0000005</Parameter6>
        <Parameter7>00000000000bfd76</Parameter7>
    </ProblemSignatures>
    <DynamicSignatures>
        <Parameter1>6.1.7601.2.1.0.768.3</Parameter1>
        <Parameter2>1031</Parameter2>
        <Parameter22>4c50</Parameter22>
        <Parameter23>4c50fbaed87d7d2a6adc173c5da6a755</Parameter23>
        <Parameter24>28b8</Parameter24>
        <Parameter25>28b834131666732fe13a476b5fa8febe</Parameter25>
    </DynamicSignatures>
    <SystemInformation>
        <MID> ... private data erased here ... </MID>
        <MarkerFile>1043_ASUSTEK_G74SX_V20_WIN7</MarkerFile>
        <SystemManufacturer>ASUSTeK Computer Inc.</SystemManufacturer>
        <SystemProductName>G74Sx</SystemProductName>
        <BIOSVersion>G74Sx.203</BIOSVersion>
    </SystemInformation>
</WERReportMetadata>
Adobe team, I'm at my wits' end now and don't know how to continue. Can you help me?

https://www.youtube.com/watch?v=oJ0hz9JkLgM

Adobe media encoder crash

Similar Messages

Maybe you are looking for