Adobe Media Encoder CS5.5 won't even start

So, here I am at day 5 of the full CS5.5 install (after the trial period, during which everything functioned well) and each day there has been some new challenge. Today, Adobe Media Encoder just simply will not run. Not when trying to do an export from PPro and not just by itself, either. I get a splash screen for a few seconds, then it goes away and I get the notification that it has stopped working. Rebooting the system has not cured it. This isn't a game-stopper, inasmuchas I can still import a PPro sequence to After Effects and export from there. But certainly, I would like to use the AME. I also tried using the "Export" button in PPro's Export Settings window. Thankfully, it also works.
My first instinct was to attempt an uninstall / reinstall of AME, but I found that uninstalling AME is not an option. I'm guessing it's part of another application, possibly PPro, but I don't know.
What say you?

Stan!!!
I have a Matrox box also. Please tell me, what was issue and how did you solve it? Although, I'm half way done with the uninstall at this point.
rg

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Adobe Media Encoder (AME) won't start!!

Adobe Media Encoder (AME) won't start!!
i have this problem and i can see that many people have it too!!
when you gonna tell us the solution!!!

Yes, i did.
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The above links are outdated since in 2010 the only encoder now provided by Microsoft is Expression Encoder 4, and the free version only exports VC-1 files. If you pay $49 to buy Expression Encoder 4 Pro it will convert WMV to H.264 which is natively supported in IE9. Microsoft Expression Encoder doesn't output to Flash. More info at http://www.microsoft.com/expression/products/EncoderPro_Overview.aspx

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I have a 714 MB Xvid file that I want to split into smaller pieces. I have gone successfully through a similar process earlier with a larger Xvid file using the same version of Adobe Media Encoder (CS5). It appears that no matter which output video format I choose, the process crashes with the following error message shown in a new pop-up dialog:
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It might of course be the case that this particular input video file has some rare encoding or other embedded problem. However, the fact that I can view the video without problems using Windows Media Player does not support this theory.
Apart from this message board I could not find any other avenue to report this bug to Adobe (without paying for support - which I am obviously not going to do as this is clearly a programming bug in the software). Hopefully some Adobe developer responsible for Media Encoder maintenance will read this forum from time to time and would subsequently inspect the source module for any obvious defects. I could supply the source video file with which this problem can be reproduced at will.
Regards
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CS4 Adobe Media Encoder & FMLE are two different softwares - you can post your query here:http://forums.adobe.com/community/ame

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On my computer folder structure is...
Program Files... Adobe... Adobe Media Encoder CS5
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I have tried the following:
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Regards, Arie de Jong, Rotterdam

Hi Jim,
Thank you very much for the suggestions for a solution. First I considered
re-installing Win 7 Pro, because I did not have a fall-back point
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for your information the following.
Yesterday my son suggested that there could be some corruption in a control
file of Adobe Media Encoder, because re-installing that program did not
give a solution. Obviously that then would have to be a file which is not
affected by a program re-install.
What he then did for me is to remove directory
Users\owner\ AppData\Roaming\Adobe\Adobe Media Encoder (he actually
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Bug report: Adobe Media Encoder (CS5) has encountered an error (WinFile.cpp-759)

I have a 714 MB Xvid file that I want to split into smaller pieces. I have gone successfully through a similar process earlier with a larger Xvid file using the same version of Adobe Media Encoder (CS5). It appears that no matter which output video format I choose, the process crashes with the following error message shown in a new pop-up dialog:
"Adobe Media Encoder has encountered an error. [..\..\Src\Win\WinFile.cpp-759].
(Even the source program file line number 759 in the above error message is always the same, regardless of my chosen output file format.)
The only option available from this point onwards is the "Continue" button. When I click Continue the program terminates with the Windows program crash message "Adobe Media Encoder CS5 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. <Debug> / <Close program>"
My search for other similar problem reports revealed that some user(s) has/have experienced a very similar problem in CS4, but the source line number was slightly different in CS4. Both problems are probably caused by the same error in Adobe's software. The small difference in source line numbers is probably due to some (minor) and probably unrelated changes to this C++ source module (WinFile.cpp).
It might of course be the case that this particular input video file has some rare encoding or other embedded problem. However, the fact that I can view the video without problems using Windows Media Player does not support this theory.
Apart from this message board I could not find any other avenue to report this bug to Adobe (without paying for support - which I am obviously not going to do as this is clearly a programming bug in the software). Hopefully some Adobe developer responsible for Media Encoder maintenance will read this forum from time to time and would subsequently inspect the source module for any obvious defects. I could supply the source video file with which this problem can be reproduced at will.
Regards
Jouni Juntunen

OK, I've reported the bug in the linked location. However, I had to use "Creative Suite" as the application, because "Adobe Media Encoder" was not an available option.
Jouni Juntunen

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Machine Specs:
Intel i5 3570k
8GB 1866MHz RAM
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>1600x900 and is a .avi file
That size description makes me think this is a screen capture, not a camera file... if it is a screen capture, what codec/software did you use?
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
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http://forums.adobe.com/thread/592070?tstart=30
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Thank you ExactImage, if that is your real name.... I was able to reset AME 5.5 by holding down the Ctrl+Shift+Alt keys whilst starting the program. Your help is appreciated.

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Todd,
I am working on my home computer after (or before) business hours, so phone support won't work for me. I have sent crash reports with my email if they want to contact me for details.
MPEG Streamclip is working like a charm (same files, same codec), so I know it's not the files or the codec (I am using Avid's DNxHD).
I have actually managed to crash AME with a single enqueued file (that is enqueing that single file crashed AME). The file plays fine and as I said, Streamclip has no problem with it...
iMac 21.5" i7 (12,1) 12GB RAM, MacOS Lion 10.7.1

Adobe Media Encoder cs5 - No audio

I am using Adobe Media Encoder cs5 version 5.0.1.0 on a Windows XP Service Pack 3 32-bit machine. None of the wmv or avi files I try to encode have the audio track encoded. I have tried encoding with both the "F4V - Match Source Attributes" and "FLV - Web 640 x 480" presets. Neither of these encode the audio output at all. The audio track plays correctly in Windows Media Player. Has anyone else had this problem?

Very interesting data, Wayne. Very interesting.
> I am not sure how to encode to the other formats using AME, so I could not complete these tests.
Sorry, that's my fault. Ignore that test. I didn't realize you are using the Web Premium suite. The other formats I referred to are only available if you have Premiere Pro, After Effects, or the Production Premium suite installed. (I knew this by subconscious deduction, actually, since those products require a 64-bit version of Windows 7 or Vista and you stated that you're on XP 32-bit. It just didn't trickle out to my conscious brain.)
Let's back off for a second and review what we know. Please correct me if I'm wrong about any of these points.
You have WMV and AVI source video files. The audio in the AVI files is encoded as PCM or MP3.
You can hear the audio in these files when you play them in Windows Media Player.
Encoding these files to FLV, F4V, or H.264 appears to complete successfully in AME CS5.
You can not hear the audio of the encoded files in Windows Media Player, Adobe Media Player, or VLC.
Inspecting the encoded files in VLC and Audacity shows both that an audio track exists and that there is a waveform in that track.
Using a different user account on the same machine does not exhibit the problem.
Encoding your source files on a different machine using AME CS4 (your colleague) or AME CS5.5 (my computer, with the sample you posted) does not exhibit the problem.
So, yes, this is most intriguing. The difference in your ability to hear your source files but not the encoded files is most curious.
I do wonder:
If you take one of your encoded files to a different machine, does the audio play? (If you post a sample, I'll try it here.)
Since Audacity shows a waveform for the encoded files, can your hear the audio in that application?
The only thing I can think of that is unique about the formats that you are using AME to encode to (FLV, F4V, and H.264) is that those formats all use compressed audio. MP3 in the FLV format, and AAC in F4V and H.264. (FYI - F4V is simply H.264 insided of a Flash video wrapper.) What could be unique under your user account related to that? I don't know. Possibly if there is a utility on your machine related to compressed audio, that might be intercepting the audio stream in some way. Do you have any software designed for capturing compressed audio from the Internet? Or it could be related to the audio card drivers on your machine.
It might be worth sniffing around the %appdata% folder on your account and temporarily disposing of the folders for other programs. If you can isolate something that way, you may be on the right path.
You might also want to run msconfig (Start > Run > msconfig) to disable background applications and services that could be hijacking the audio. Go to the Startup tab there, clear everything, reboot, and see what happens. If that works, start putting the services back one-by-one until you find the culprit.

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First of all IT IS GREAT and I use it a lot I also used the CS4 version before!
But I have to report two issues about version CS5:
1. I bought the English version of the production premium CS5 but I have a German operating system (win7 64bit) all other adobe application are in English except Adobe Media Encoder it shows up in German language! Not a show stopper but should be fixed.
2. Recently I wanted to encode a video into an h264. I made some custom settings for that and the encoded video played very stuttered in Microsoft Media Player 12 (like 12fps instead of 25fps [settings were set correct in AME]) but fine in Quicktime and VLC Player (execpt for the gamma bug but that's an other story...)
I did a lot of testings and found the issue! Sometimes when you change a lot of the h264 settings (don't know when it happens exactly) Media Encoder seems to not set the fps correctly allthough AME shows 25fps in it's settings this setting is not encoded into the final file!
Quicktime and VLC seems not to care about the missing information but Windows Media Player gets confused.
It does not happens when using a preset in AME it only happens when changing a lot and using custom settings!
You can see the missing fps setting when right clicking the encoded file and choose properties (german:Eigenschaften) switch the tap to Details and there is no fps setting in the stuttering files but when encoded with a preset in AME there is the correct 25fps setting!
I have attached a screenshots to demonstrate it:
My workaround so far was to choose a preset with 25fps and close to my desired settings and change as few as possible - Fingers crosses and with a chance of 3/4 I was able to encode a working file containing the fps setting in it which plays perfect in Microsoft Media Player!
I hope you take a look into this issue because if you have a long file and you have to encode it again because it fails....... uiuiui
Thanks Todd for the possibility to give this direct feedback to Adobe
This is real support!

Adobe Media Encoder CS5.5 Mac Will Not Open!

As of late, my AME has not been able to open at all. I really don't know how this happened.
My specs
Macbook Pro 13" Mid 2010 model
Processor 2.4GHz Intel Core 2 Duo
4GB Ram
Mac OSX 10.8.3
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I have the same problem since I update my mac book pro Mac Lion 10.7.3
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Encoding h.264 video for iPad using Adobe Media Encoder CS5

Hi guys!
I'm upgrading a clients website to HTML5 video and I'm having a VERY hard time using Adobe Media Encoder CS5 for encoding movies that are going to be embedded and played on iPad.
I've tried different resolutions, different profiles (Baseline Profile, Level 3.0, Baseline Profile, Level 3.1, Main Profile, Level 3.0 and so on).
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* * * MediaInfo Mac 0.7.36.0 file analysis report.
* * * MediaInfo Mac is ©2010 by Diego Massanti - http://mediainfo.massanti.com
* * * MediaInfoLib by Jerome Martinez - http://mediainfo.sourceforge.net
Created on: 8 jan 2011 17:50:03 CET
Report for file: test_b3_0.mp4
General / Container Stream #1
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    Total Audio Streams for this File.................1
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    Audio Codecs Used.................................AAC LC
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    Play Time.........................................55s 808ms
    Total File Size...................................14.1 MiB
    Total Stream BitRate..............................2 122 Kbps
Video Stream #1
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    Codec (FourCC)....................................avc1
    Codec [email protected]
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    Frame Height......................................480 pixels
    Frame Rate........................................25.000 fps
    Total Frames......................................1394
    Display Aspect Ratio..............................16:9
    Video Standard....................................PAL
    Scan Type.........................................Progressive
    Color Space.......................................YUV
    Codec Settings (Summary)..........................2 Ref Frames
    QF (like Gordian Knot)............................0.195
    Codec Settings (CABAC)............................No
    Codec Settings (Reference Frames).................2
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    Video Stream BitRate..............................1 995 Kbps
    Video Stream BitRate Mode.........................VBR
    Bit Depth.........................................8 bits
    Video Stream Size.................................13.3 MiB (94%)
    Video Stream Language.............................English
    Date of Original Encoding.........................UTC 2011-01-07 13:20:32
Audio Stream #1
    Codec.............................................AAC
    Codec (FourCC)....................................40
    Audio Stream Length...............................55s 808ms
    Audio Stream BitRate..............................125 Kbps
    Audio Stream BitRate Mode.........................VBR
    Number of Audio Channels..........................2
    Audio Channel's Positions.........................Front: L R
    Sampling Rate.....................................48.0 KHz
    Audio Stream Size.................................854 KiB (6%)
    Audio Stream Language.............................English
    Date of Original Encoding.........................UTC 2011-01-07 13:20:32
All kind of help is appreciated since I already spent more than a day trying to get this to work.

Even Main Profile, Level 3.1 (compressed with AME CS5) works in the real thing when embedding according to my "reports".
Gaaaah, what a waste of time relying on a not-so-reliable simulator!

Adobe Media Encoder CS5 hangs when adding files of varying HD resolutions.

I've seen questions similar to this related to CS4 but never explained very well, and my CS4 for mac worked fine. I am unsure if this is a new problem or a windows specific problem but here is the situation, if you need more information I will gladly provide it.
For the past week or so I have been encoding 1920x1080i mov files (h.264/aac) to 1280x720p (vp6/mp3) flvs. When I stick to that single HD format in the AMC processing que everything works great. However, when I add older HD content into the AMC que, content with non-standard presets, the program hangs. I tried to import about 15 files last night and the program just sat there all night in a '...NOT RESPONDING' state. The video's have different audio and video settings and it's little difficult to pinpoint exactly what they were. Some are 1440x1080, some are 1280x900, some have PCM audio some of mp3.
Now I temporarily resolved this issue by simply using cs4 master on my mac pro which worked great. However I have noticed a huge speed increase in CS5 64bit AMC. It takes 2-3 hours to encode 1 flash video on my mac pro (dual quad core xeon 2.9Ghz/32GB ram) with CS4. It takes ~20 minutes on my windows 7 station (single core 2 quad 3Ghz/8GB ram) with CS5.
How to replicate:
If I drop a single file into the AMC CS5 que, regardless of the resolution, frame rate, or sound codec; it will import. If I then add another file with a different resolution AMC will hang and become non-responsive. It never crashed but I can't wait 12+ hours to see if it accepted a job or not. As I said before this problem was not observed on CS4 for mac - it worked flawlessly, albeit a little slow.
Software used:
Adobe Media Encoder CS5 windows 64bit
Adobe Media Encoder CS4 mac 32bit
System specs:
Windows 7 home:
Core 2 quad 3Ghz
8GB ram
80GB SSD x25-m
nVidia Quadro 580
OSX 10.6.3:
Dual Xeon 2.99Ghz
32GB ram
4 7200 disks in 4TB raid 0
Radeon HD 2600
Matrox MAX h.264 compressor card
Any advice on this situation would be greatly appreciated. Thank you for your time
-Michael Emanuel

Hi Michael,
Sorry to hear you're having problems with Adobe Media Encoder. I'd like to get some more information about the problem so I can better understand your workflow, and potentially try to recreate the problem. For what it's worth, I often import files of different resolutions without any problem, so I want to find out what's different about how you're using AME.
Apologies for the long list of questions; the small details can be important.
-- After you import the first file, what else do you do in AME? Change the preset? Change the settings? Change the output destination?
-- What are the properties of the files that are causing the problem? You said it happens on "non-standard" files, but can you describe the specifications for one or more files that cause the problem? Please include file type, length, frame rate, frame dimensions, field order (if applicable), alpha mode (if applicable), and audio type and rate. If you know more the bitrate, both video and audio, that would be nice, too.
-- If any of the files are small enough, could you post a couple online that I could try on my machine?
-- How were these files generated? What application created them?
-- Where are the files stored? A local drive, a network drive, a removeable drive (USB or Firewire), etc.?
-- Which Adobe application or suite do you have installed? AME a limited set of options if you're using Flash or Web Premium compared to Master Collection, Production Premium, Premiere Pro, or After Effects.
-=TimK
-=Adobe Media Encoder QE

Adobe Media Encoder CS5.5 won't even start

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