ADOBE Media Encoder CS5 doesn't recognize LPCM audio

I have a video .m2ts with 3 audio tracks, 2 are AC3 and one is LPCM. I have created a new .m2ts file with tsMuxer with only LPCM audio track, but the audio of this file is not recognized but Adobe Media Encoder, who tells me that it has "mono" audio. Windows media player fails to recnize too, and plays no audio. Lokking at properties of the file in windows, it doesn't show any audio propertuy, like as it had no audio.
Howeaver the audio is there, because if I open this file with PoerDVD9 it plays correctly.
If I select one of the AC3 audio tracks instead that the one with LPCM with tsMuxer, the new file player correctly and is recgnized but AME. What's the problem???

any solution?
the files i'm trying to convert:
powerDVD 9 does play audio correctly
VLC media player does play the audio correctly
but WMP does NOT play audio correctly and AME does not see that audio at all
happens with:
DTS
LPCM

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Adobe Media Encoder CS5 doesn't work anymore (WHY? WHAT's WRONG?)

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Regards, Arie de Jong, Rotterdam

Hi Jim,
Thank you very much for the suggestions for a solution. First I considered
re-installing Win 7 Pro, because I did not have a fall-back point
predefined. So I could not try to reload a previous system environment. But
for your information the following.
Yesterday my son suggested that there could be some corruption in a control
file of Adobe Media Encoder, because re-installing that program did not
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affected by a program re-install.
What he then did for me is to remove directory
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Regards from Arie de Jong

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Pramod: 1. Please log into your Adobe account.
Pramod: 2. Once you log into your account, you will see tabs ' Purchases, Support, Community and Account Information.
Pramod: 3. Click 'Customer Support Portal' under support tab.
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In response to a question in the Adobe Forums about this [ http://forums.adobe.com/message/4302817#4302817 ], Adobe said:
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CS4 Adobe Media Encoder & FMLE are two different softwares - you can post your query here:http://forums.adobe.com/community/ame

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Adobe Media Encoder CS5 windows 64bit
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Windows 7 home:
Core 2 quad 3Ghz
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80GB SSD x25-m
nVidia Quadro 580
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32GB ram
4 7200 disks in 4TB raid 0
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-=Adobe Media Encoder QE

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I did install the Adobe Support Advisor before posting. ASA was a little quirky on the Mac as well, but I finally got it to work; however, it reported no issues. Thanks for the suggestion though.
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Bug report: Adobe Media Encoder (CS5) has encountered an error (WinFile.cpp-759)

I have a 714 MB Xvid file that I want to split into smaller pieces. I have gone successfully through a similar process earlier with a larger Xvid file using the same version of Adobe Media Encoder (CS5). It appears that no matter which output video format I choose, the process crashes with the following error message shown in a new pop-up dialog:
"Adobe Media Encoder has encountered an error. [..\..\Src\Win\WinFile.cpp-759].
(Even the source program file line number 759 in the above error message is always the same, regardless of my chosen output file format.)
The only option available from this point onwards is the "Continue" button. When I click Continue the program terminates with the Windows program crash message "Adobe Media Encoder CS5 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. <Debug> / <Close program>"
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It might of course be the case that this particular input video file has some rare encoding or other embedded problem. However, the fact that I can view the video without problems using Windows Media Player does not support this theory.
Apart from this message board I could not find any other avenue to report this bug to Adobe (without paying for support - which I am obviously not going to do as this is clearly a programming bug in the software). Hopefully some Adobe developer responsible for Media Encoder maintenance will read this forum from time to time and would subsequently inspect the source module for any obvious defects. I could supply the source video file with which this problem can be reproduced at will.
Regards
Jouni Juntunen

OK, I've reported the bug in the linked location. However, I had to use "Creative Suite" as the application, because "Adobe Media Encoder" was not an available option.
Jouni Juntunen

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Adobe Media Encoder CS5 5.0.1 There was an error installing this update. Please quit and try again later. Error Code: U44M2P29

What the hell is Wrong with ADOBE????
Please send me a simple answer to this unnecessary problem.
Read through all the threads, NOT HELPING.
Please fix your software so it works!!!
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>1600x900 and is a .avi file
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Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
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http://forums.adobe.com/thread/592070?tstart=30
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ADOBE Media Encoder CS5 doesn't recognize LPCM audio

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