Adobe Media Encoder (CS5) has encountered an error (WinFile.cpp-759)

I have a 714 MB Xvid file that I want to split into smaller pieces. I have gone successfully through a similar process earlier with a larger Xvid file using the same version of Adobe Media Encoder (CS5). It appears that no matter which output video format I choose, the process crashes with the following error message shown in a new pop-up dialog:
"Adobe Media Encoder has encountered an error. [..\..\Src\Win\WinFile.cpp-759].
(Even the source program file line number 759 in the above error message is always the same, regardless of my chosen output file format.)
The only option available from this point onwards is the "Continue" button. When I click Continue the program terminates with the Windows program crash message "Adobe Media Encoder CS5 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. <Debug> / <Close program>"
My search for other similar problem reports revealed that some user(s) has/have experienced a very similar problem in CS4, but the source line number was slightly different in CS4. Both problems are probably caused by the same error in Adobe's software. The small difference in source line numbers is probably due to some (minor) and probably unrelated changes to this C++ source module (WinFile.cpp).
It might of course be the case that this particular input video file has some rare encoding or other embedded problem. However, the fact that I can view the video without problems using Windows Media Player does not support this theory.
Apart from this message board I could not find any other avenue to report this bug to Adobe (without paying for support - which I am obviously not going to do as this is clearly a programming bug in the software). Hopefully some Adobe developer responsible for Media Encoder maintenance will read this forum from time to time and would subsequently inspect the source module for any obvious defects. I could supply the source video file with which this problem can be reproduced at will.
Regards
Jouni Juntunen

CS4 Adobe Media Encoder & FMLE are two different softwares - you can post your query here:http://forums.adobe.com/community/ame

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Bug report: Adobe Media Encoder (CS5) has encountered an error (WinFile.cpp-759)

I have a 714 MB Xvid file that I want to split into smaller pieces. I have gone successfully through a similar process earlier with a larger Xvid file using the same version of Adobe Media Encoder (CS5). It appears that no matter which output video format I choose, the process crashes with the following error message shown in a new pop-up dialog:
"Adobe Media Encoder has encountered an error. [..\..\Src\Win\WinFile.cpp-759].
(Even the source program file line number 759 in the above error message is always the same, regardless of my chosen output file format.)
The only option available from this point onwards is the "Continue" button. When I click Continue the program terminates with the Windows program crash message "Adobe Media Encoder CS5 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. <Debug> / <Close program>"
My search for other similar problem reports revealed that some user(s) has/have experienced a very similar problem in CS4, but the source line number was slightly different in CS4. Both problems are probably caused by the same error in Adobe's software. The small difference in source line numbers is probably due to some (minor) and probably unrelated changes to this C++ source module (WinFile.cpp).
It might of course be the case that this particular input video file has some rare encoding or other embedded problem. However, the fact that I can view the video without problems using Windows Media Player does not support this theory.
Apart from this message board I could not find any other avenue to report this bug to Adobe (without paying for support - which I am obviously not going to do as this is clearly a programming bug in the software). Hopefully some Adobe developer responsible for Media Encoder maintenance will read this forum from time to time and would subsequently inspect the source module for any obvious defects. I could supply the source video file with which this problem can be reproduced at will.
Regards
Jouni Juntunen

OK, I've reported the bug in the linked location. However, I had to use "Creative Suite" as the application, because "Adobe Media Encoder" was not an available option.
Jouni Juntunen

Adobe media encoder cc has encountered an error

can anyone help me about some problems with adobe media encoder cc ??
adobe media encoder cc has encountered an error
command.cpp-3302
THIS IS NEW CRASH WHEN I TRY TO EXPORT MPEG2 VIDEO

FAQ: What information should I provide when asking a question on this forum?

Adobe Media Encoder has encountered an error WinFile.cpp-785

Hello,
I am trying to convert videos to mp4 (h264) for my ipad.
27 tv shows from a DVD rip, all the exact same codecs, frame size, sample rate, fps, just varying a little in duration (and of course then, size 358mb-360mb).
At the time there was no iOS, so used xvid for good file size. Now I must update them all.
6 videos did convert, all 21 others failed with the error message in title.
There is no pattern in the 6 that worked and the 21 that failed, order they ran, file size, file name size, anything.
The encoding fails at different times as well, 1 minute, 4 minutes, but usually quickly
Source videos all have:
XViD MPEG-4 Codec 512x384 25fps
MPEG audio mpga 128kb/s 48khz
Destination files are:
H.264
NTSC, 512x384 24fps Progressive
AAC, 192kbps 48kHz, Stereo
VBR, 1 Pass, Target 1.58, Max 5.11Mbps
I do see that the audio is encoding higher than source, but why wouldn't all videos fail?
Will try to lower the audio and see if that helps any.
I did try the lower audio setting, and still failed with 785.
Second, on a failure, is there anyway to have AME continue on an error instead of wait for me to press continue?
Message was edited by: mubhcaeb78

I am having the same problem. I am trying to convert some .avi video because I cannot use it likethis with Final Cut Pro, After Effects nor Premiere Pro, so when I go to convert it using the .264 codec i get this error. Any help?

Adobe Media Encoder CS5 - 5.0.1 update

When I try to update AME CS5 using Adobe Updater, I get this error message:
The following updates were unable to install. If you wish to install these updates, please fix the problems below and retry:
Adobe Media Encoder CS5 5.0.1
Adobe Media Encoder CS5 has been moved or deleted improperly. Please launch or reinstall the application to update the location and try again. To remove the product from the system, please uninstall product using the aliases under "/Applications/Utilities/Adobe Installers"
A few problems with this - there isn’t an AME uninstaller alias. Also there isn't an installer on the retail DVD, so I wouldn't be able to reinstall anyway. This is further complicated by the fact that the 5.0.1 update is not available online for download. Maybe I'm missing something here, and this is just a stupid mistake on my part.
I have launched and used AME as well as checking that it is installed correctly (correct location) in my current configuration – still no luck with the auto update.
Is there a way to tell Adobe (or Adobe Updater) the location of AME, so this install will complete successfully?
Has anybody else seen this issue?
Has anybody else resolved this issue?
Any help is appreciated -
Jeremiah
System Config:
MacBook Pro 5,1 (15-in, late 2008)
OS 10.6.4
2.53 GHz Core 2 Duo
4GB 1067 MHz DDR3 RAM
NVIDIA GeForce 9600M GT 512 MB (and GeForce 9400M 256 MB)
Adobe CS5 Master Collection (all current release except AME)
AME 5.0.0.402 (64bit)

I did install the Adobe Support Advisor before posting. ASA was a little quirky on the Mac as well, but I finally got it to work; however, it reported no issues. Thanks for the suggestion though.
What I ended up doing was moving the AME directory to the root level on the system - and then back to it's original location in the Applications folder (same location it has been in). This must have updated something on the OS side because once I ran the updater again - all updates installed successfully.
I'm not sure how the issue came about, but it appears that the OS or Adobe had some incorrect information in a config or installer log file somewhere and by moving the folder out and then back it was resolved/updated.
thanks -
j

WMV Won't Import in Adobe Media Encoder CS5

Have several WMV files known to be good (they playback fine in Windows Media Player etc.) but when i try to import any into Adobe Media Encoder CS5 it quickly reports "Error Compiling Movie Unknown Error"
I'm running Windows 7 version of AME. Anyone know a work around? I need to encode these to FLV so they can be easily viewed by most web browsers.

The above links are outdated since in 2010 the only encoder now provided by Microsoft is Expression Encoder 4, and the free version only exports VC-1 files. If you pay $49 to buy Expression Encoder 4 Pro it will convert WMV to H.264 which is natively supported in IE9. Microsoft Expression Encoder doesn't output to Flash. More info at http://www.microsoft.com/expression/products/EncoderPro_Overview.aspx

Adobe media encoder components have different versions error CS5 (32 bit)

I updated the CS5 suite the other day and all the updates installed fine, except adobe media encoder which said "done with errors" (no indication of what the errors were mind you).
Now, when I open Adobe Media Encoder (CS5) it pops up saying "Adobe Media Encoder components have different versions. Please update Adobe Media Encoder."
This is the 32 bit v of CS5 (so no Premiere or AE) but Adobe Media Encoder is still used to encode flv etc for the web (Flash and Dreamweaver).
The CS4 suite version of Adobe Media Encoder (that does have Premiere and AE) works the same as always. Has anyone else noticed this?

This was a problem with the installer.
We have updated and posted a new version to Adobe.com.
If you still get error on launch, you can download the new patch and install it to fix this issue:
1.       Go to http://www.adobe.com/support/downloads/detail.jsp?ftpID=4869
2.       Download the patch and save it on your Hard drive.
3.       Unzip the file.
After unzipping the file, you should end up with one installer and two folders:
4.       Dbl-click on “AdobePatchInstaller.exe”.
This will over write the previous 5.01 patch you installed with new one.
Since we didn't actually change the files inside the patch, but basically fixed the installer, this update has the same update number 5.0.1.
We have also updated the update manager and future automated updates won't have this issue.

Adobe Media Encoder CS5 5.0.1 There was an error installing this update. Please quit and try again later. Error Code: U44M2P29

What the hell is Wrong with ADOBE????
Please send me a simple answer to this unnecessary problem.
Read through all the threads, NOT HELPING.
Please fix your software so it works!!!
Adobe Media Encoder CS5 5.0.1
There was an error installing this update. Please quit and try again later. Error Code: U44M2P29

http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html

Adobe Media Encoder CS5 not encoding

I'm following lessons from Flash Professional CS5 Classroom in a Book. Chapter 8 is where I met Adobe Media Encoder CS5, but couldn't go any further with the lesson because as soon as I drag the penguin.mov to AME I get the message
"Adobe Media Encoder Debug Event.
Adobe Media Event has encountered an error
[..\..\Src\QTTrack.cpp-395"
I then click "Continue" and I get the Windows window saying "Windows is checking problem..." I click close to close the Windows window and it also closes AME.
I open AME again and I drag my own Windows Media Files to see if it will work. AME works for awhile and then stops with the exclamation mark inside the yellow triangle under "Status" I click "Status" and I get this log messages:
- Source File: C:\Users\Rubens\Videos\Isnt she lovely.wmv
- Output File: C:\Users\Rubens\Videos\Isnt she lovely1.f4v
- Preset Used: F4V - Web Medium (Flash 9.0.r115 and Higher)
- Video: 360x264, Same as source fps, Progressive
- Audio: AAC, 96 kbps, 44.1 kHz, Stereo
- Bitrate: VBR, 1 Pass, Target 0.40 Mbps, Max 0.60 Mbps
- Encoding Time: 00:00:00
11/24/2010 11:04:56 PM : Encoding Failed
Error compiling movie.
Unknown error.
Pramod: 1. Please log into your Adobe account.
Pramod: 2. Once you log into your account, you will see tabs ' Purchases, Support, Community and Account Information.
Pramod: 3. Click 'Customer Support Portal' under support tab.
Pramod: 4. Once you click on 'Customer Support Portal', you will get the option 'Get Support'.
Pramod: 5. Under 'Get Support' tab you will get the tabs 'Technical Support, orders & Returns and Serial Number'.
Pramod: 6. Click on Technical Support and Choose issue type other.
Pramod: 7. Choose product as Additional Products.
Pramod: 8. Click on 'Continue'.
Pramod: 9. The last page is 'Create a support case
You will be receiving an email regarding the webcase, once our product experts look in to your issue.
rubens: OK, I copied your instructions and will follow it
Pramod: Once you get the email mail, you can check in support port (in Adobe account) for details.
Pramod: Is there anything else I can help you with?
Can anyone help me with some clues of what I'm possibly doing wrong?
Thank you

I have the same problem since I update my mac book pro Mac Lion 10.7.3
Adobe Media Encoder CS5.5 doesn't have a preview

Adobe Media Encoder CS5.5 Mac Will Not Open!

As of late, my AME has not been able to open at all. I really don't know how this happened.
My specs
Macbook Pro 13" Mid 2010 model
Processor 2.4GHz Intel Core 2 Duo
4GB Ram
Mac OSX 10.8.3
I keep having crash errors reported bad access. And then I try to start reading the debug code, and then I fall over. And I usually do well with reading crash reports.
Any ideas? I have tried loading with default preferences and removing all third-party plugins.

I have the same problem since I update my mac book pro Mac Lion 10.7.3
Adobe Media Encoder CS5.5 doesn't have a preview

How to open Adobe Media Encoder CS5 in Windows

Please excuse my ignorance but how do you open Adobe Media Encoder? I've searched everywhere and cannot find a solution. In Adobe help,it says it's in the start menu under all programs but all I have been able to find is a folder with a bunch of dll files. If I try to export a clip from Premiere Pro, It doesn't open, no error message or anything, simply nothing happens. I found an update but that still didn't do anything, still no luck in finding it. Thanks in advance for any feedback.

On my computer folder structure is...
Program Files... Adobe... Adobe Media Encoder CS5
Includes (along with a lot of dll files)
Adobe Media Encorer.exe dated 8/6/2010 size 1,848 kb

Adobe Media Encoder CS5.5 crashing/rebooting?

Hello all,
I've been using CS4 for about two years now, and I've never had a problem with its Media Encoder crashing. On Friday, I got a new PC, and I successfully ran CS4's encoder for two days with no problem. However, last night I decided to upgrade to CS5.5, and I had my computer completely crash to a reboot three times while rendering videos in Adobe Media Encoder CS5.5. It would reboot, then be unable to restart due to it not being able to find a boot device. I would have to completely and manually restart the computer's power to get the hard drive to be recognized again.
I haven't had any problems with my new PC crashing any other time at all. The only time it does this is while encoding with AME CS5.5. I thought it might be a heat or power issue, so I've been running various stress tests, but I cannot get my computer to overheat or draw too much power.
Here's my setup:
Motherboard: ASUS LGA 1155 SATA 6Gbps USB 3.0 Supported Intel Z68 ATX DDR3 2400 Motherboards P8Z68-V PRO
Processor: Intel Core i7-2600K Processor 3.4GHz 8 MB Cache Socket LGA1155
RAM: Corsair Memory Vengeance 16 Quad Channel Kit DDR3 1600 MHz (PC3 12800) 240-Pin DDR3 SDRAM CMZ16GX3M4A1600C9
SDD: Kingston 240 GB HyperX Upgrade Kit Series SATA 3.0 Gb-s 2.5-Inch Solid State Drive, SH100S3B/240G
HDD: Hitachi Deskstar 3.5-Inch 2 TB 7200RPM SATA III 6 Gbps 64 MB Cache Internal Hard Drive 0F12115
Video card: EVGA GeForce GTX 580 Superclocked 1536 MB GDDR5 PCI Express 2.0 2DVI/Mini-HDMI SLI Ready Limited Lifetime Warranty Graphics Card, 015-P3-1582-AR
Optical drive: Samsung 12x BD-ROM/16x DVD Writer Drive - Retail SH-B123L/RSBP (Black)
Power Supply: Corsair Enthusiast Series 850-Watt 80 Plus Bronze Certified Power Supply Compatible with Intel Core i3, i5, i7 and AMD platforms - CMPSU-850TXV2
OS: Windows 7 Ultimate SP1 64bit
I'm mainly curious if this issue has been reported before? All of my software is installed on my SDD, but I render to the HDD. Also, I've taken the following steps to remedy the problem, and I'm currently running tests to see if it crashes:
1. Moved Media Cache to the HDD instead of the SDD
2. Upgraded to AME CS5.5.1
If my tests cause this type of crash again, I'll probably try to disable the GPU from helping out the processing, but I'd really like to leave it enabled.
Thanks,
Zack

Is this happening with all files? Just QuickTime files? Just QuickTime files using a certain codec?
I'm taking a shot in the dark, but any time that someeone mentions hangs and QuickTime, I suspect the problems described here:
http://kb2.adobe.com/cps/857/cpsid_85711.html

Adobe Media Encoder CS5.5 (5.5.1) update available

The Adobe Media Encoder CS5.5 (5.5.1) update is available. This update fixes a few major bugs.
After you've installed the update, let us know how it works for you.

Todd,
I am working on my home computer after (or before) business hours, so phone support won't work for me. I have sent crash reports with my email if they want to contact me for details.
MPEG Streamclip is working like a charm (same files, same codec), so I know it's not the files or the codec (I am using Avid's DNxHD).
I have actually managed to crash AME with a single enqueued file (that is enqueing that single file crashed AME). The file plays fine and as I said, Streamclip has no problem with it...
iMac 21.5" i7 (12,1) 12GB RAM, MacOS Lion 10.7.1

Adobe Media Encoder CS5 + .MTS Files

Greetings!
In the past I have used Adobe Media Encoder CS4 to convert .mts files from my Canon Vixia HF200. These were taken off an external hard drive, not in the original file structure. I converted them to Quicktime H.264 and everything worked great.
However, now I have tried the same process with Adobe Media Encoder CS5, but now I get a message that the "Compression Type is Not Supported"
I have tried multiple computers and reinstalled a few times.
Has anyone seen this or do you have any suggestions?
My Setup:
Mac OS X 10.6.x
Adobe Media Encoder 5.0.x
Final Cut Studio 3
Thanks,
Steve

I am having a similar problem. We have a client with .MTS files I need to convert into .mov. When I try to add one in it states that the Compression Type is not Supported.
I have:
CS5- Flash, InDesign, Illustrator, DW, Fireworks, Catalyst, PS, Adobe Reader, Bridge, Device Central, Extension Manager. Nothing is a trial version.
I don't have any of the other programs listed in the above post.
Suggestions?
Thanks

Adobe Media Encoder cs5 - No audio

I am using Adobe Media Encoder cs5 version 5.0.1.0 on a Windows XP Service Pack 3 32-bit machine. None of the wmv or avi files I try to encode have the audio track encoded. I have tried encoding with both the "F4V - Match Source Attributes" and "FLV - Web 640 x 480" presets. Neither of these encode the audio output at all. The audio track plays correctly in Windows Media Player. Has anyone else had this problem?

Very interesting data, Wayne. Very interesting.
> I am not sure how to encode to the other formats using AME, so I could not complete these tests.
Sorry, that's my fault. Ignore that test. I didn't realize you are using the Web Premium suite. The other formats I referred to are only available if you have Premiere Pro, After Effects, or the Production Premium suite installed. (I knew this by subconscious deduction, actually, since those products require a 64-bit version of Windows 7 or Vista and you stated that you're on XP 32-bit. It just didn't trickle out to my conscious brain.)
Let's back off for a second and review what we know. Please correct me if I'm wrong about any of these points.
You have WMV and AVI source video files. The audio in the AVI files is encoded as PCM or MP3.
You can hear the audio in these files when you play them in Windows Media Player.
Encoding these files to FLV, F4V, or H.264 appears to complete successfully in AME CS5.
You can not hear the audio of the encoded files in Windows Media Player, Adobe Media Player, or VLC.
Inspecting the encoded files in VLC and Audacity shows both that an audio track exists and that there is a waveform in that track.
Using a different user account on the same machine does not exhibit the problem.
Encoding your source files on a different machine using AME CS4 (your colleague) or AME CS5.5 (my computer, with the sample you posted) does not exhibit the problem.
So, yes, this is most intriguing. The difference in your ability to hear your source files but not the encoded files is most curious.
I do wonder:
If you take one of your encoded files to a different machine, does the audio play? (If you post a sample, I'll try it here.)
Since Audacity shows a waveform for the encoded files, can your hear the audio in that application?
The only thing I can think of that is unique about the formats that you are using AME to encode to (FLV, F4V, and H.264) is that those formats all use compressed audio. MP3 in the FLV format, and AAC in F4V and H.264. (FYI - F4V is simply H.264 insided of a Flash video wrapper.) What could be unique under your user account related to that? I don't know. Possibly if there is a utility on your machine related to compressed audio, that might be intercepting the audio stream in some way. Do you have any software designed for capturing compressed audio from the Internet? Or it could be related to the audio card drivers on your machine.
It might be worth sniffing around the %appdata% folder on your account and temporarily disposing of the folders for other programs. If you can isolate something that way, you may be on the right path.
You might also want to run msconfig (Start > Run > msconfig) to disable background applications and services that could be hijacking the audio. Go to the Startup tab there, clear everything, reboot, and see what happens. If that works, start putting the services back one-by-one until you find the culprit.

Adobe Media Encoder (CS5) has encountered an error (WinFile.cpp-759)

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