Adobe Media Encoder CS5 not encoding

I'm following lessons from Flash Professional CS5 Classroom in a Book. Chapter 8 is where I met Adobe Media Encoder CS5, but couldn't go any further with the lesson because as soon as I drag the penguin.mov to AME I get the message
"Adobe Media Encoder Debug Event.
Adobe Media Event has encountered an error
[..\..\Src\QTTrack.cpp-395"
I then click "Continue" and I get the Windows window saying "Windows is checking problem..." I click close to close the Windows window and it also closes AME.
I open AME again and I drag my own Windows Media Files to see if it will work. AME works for awhile and then stops with the exclamation mark inside the yellow triangle under "Status" I click "Status" and I get this log messages:
- Source File: C:\Users\Rubens\Videos\Isnt she lovely.wmv
- Output File: C:\Users\Rubens\Videos\Isnt she lovely1.f4v
- Preset Used: F4V - Web Medium (Flash 9.0.r115 and Higher)
- Video: 360x264, Same as source fps, Progressive
- Audio: AAC, 96 kbps, 44.1 kHz, Stereo
- Bitrate: VBR, 1 Pass, Target 0.40 Mbps, Max 0.60 Mbps
- Encoding Time: 00:00:00
11/24/2010 11:04:56 PM : Encoding Failed
Error compiling movie.
Unknown error.
Pramod: 1. Please log into your Adobe account.
Pramod: 2. Once you log into your account, you will see tabs ' Purchases, Support, Community and Account Information.
Pramod: 3. Click 'Customer Support Portal' under support tab.
Pramod: 4. Once you click on 'Customer Support Portal', you will get the option 'Get Support'.
Pramod: 5. Under 'Get Support' tab you will get the tabs 'Technical Support, orders & Returns and Serial Number'.
Pramod: 6. Click on Technical Support and Choose issue type other.
Pramod: 7. Choose product as Additional Products.
Pramod: 8. Click on 'Continue'.
Pramod: 9. The last page is 'Create a support case
You will be receiving an email regarding the webcase, once our product experts look in to your issue.
rubens: OK, I copied your instructions and will follow it
Pramod: Once you get the email mail, you can check in support port (in Adobe account) for details.
Pramod: Is there anything else I can help you with?
Can anyone help me with some clues of what I'm possibly doing wrong?
Thank you

I have the same problem since I update my mac book pro Mac Lion 10.7.3
Adobe Media Encoder CS5.5 doesn't have a preview

Similar Messages

Adobe Media Encoder CS5.5 does not preview video in Lion 10.7.3

In response to a question in the Adobe Forums about this [ http://forums.adobe.com/message/4302817#4302817 ], Adobe said:
Apple changed something in 10.7.3 and we thought we worked with them to find all the fall out. This one slipped through. We will work with Apple to determine how we can address this.
Are there any updates on when this will be fixed? Not being able to preview video in AME5.5/MacOS 10.7.3 is a serious bug. I have to go back to an earlier version of AME on a Windows machine to encode FLVs.
Adobe Media Encoder CS 5.5.1.12 (64-bit)
Mac Lion 10.7.3

I have the same problem since I update my mac book pro Mac Lion 10.7.3
Adobe Media Encoder CS5.5 doesn't have a preview

Adobe Media Encoder CS5 5.0.1 Update is not applicable

while running the update manager, i got the message:
the following updates were unable to install. If you wish to install this updates, please fix the problems below and retry:
Adobe Media Encoder CS5 5.0.1
Update is not applicable
anybody else received this?
Any idea what or how to fix?
tnx

I am also having the same issue.
Everytime this update is coming and im unable to update it...

Adobe Media Encoder CS5.5 Mac Will Not Open!

As of late, my AME has not been able to open at all. I really don't know how this happened.
My specs
Macbook Pro 13" Mid 2010 model
Processor 2.4GHz Intel Core 2 Duo
4GB Ram
Mac OSX 10.8.3
I keep having crash errors reported bad access. And then I try to start reading the debug code, and then I fall over. And I usually do well with reading crash reports.
Any ideas? I have tried loading with default preferences and removing all third-party plugins.

I have the same problem since I update my mac book pro Mac Lion 10.7.3
Adobe Media Encoder CS5.5 doesn't have a preview

Adobe Media Encoder (CS5) has encountered an error (WinFile.cpp-759)

I have a 714 MB Xvid file that I want to split into smaller pieces. I have gone successfully through a similar process earlier with a larger Xvid file using the same version of Adobe Media Encoder (CS5). It appears that no matter which output video format I choose, the process crashes with the following error message shown in a new pop-up dialog:
"Adobe Media Encoder has encountered an error. [..\..\Src\Win\WinFile.cpp-759].
(Even the source program file line number 759 in the above error message is always the same, regardless of my chosen output file format.)
The only option available from this point onwards is the "Continue" button. When I click Continue the program terminates with the Windows program crash message "Adobe Media Encoder CS5 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. <Debug> / <Close program>"
My search for other similar problem reports revealed that some user(s) has/have experienced a very similar problem in CS4, but the source line number was slightly different in CS4. Both problems are probably caused by the same error in Adobe's software. The small difference in source line numbers is probably due to some (minor) and probably unrelated changes to this C++ source module (WinFile.cpp).
It might of course be the case that this particular input video file has some rare encoding or other embedded problem. However, the fact that I can view the video without problems using Windows Media Player does not support this theory.
Apart from this message board I could not find any other avenue to report this bug to Adobe (without paying for support - which I am obviously not going to do as this is clearly a programming bug in the software). Hopefully some Adobe developer responsible for Media Encoder maintenance will read this forum from time to time and would subsequently inspect the source module for any obvious defects. I could supply the source video file with which this problem can be reproduced at will.
Regards
Jouni Juntunen

CS4 Adobe Media Encoder & FMLE are two different softwares - you can post your query here:http://forums.adobe.com/community/ame

I'm launching Adobe Media Encoder in Windows 7 to convert a mov to fla. Msg says it can not import

I'm launching Adobe Media Encoder via Flash Import Video in CS5.5 in Windows 7. The message says "The file xxxx.mov could not be imported: Could not read from source. Please check the settings
and try again" What do I need to do? Thanks

Same problem here, I just installed Win 7 64bit a few days ago, and a fresh install of Adobe Creative Suite 5.5 Web Premium to default location and has all its updates.

Long load times normal for Adobe Media Encoder from Premiere CS5?

When I export a sequence from Adobe Premiere CS5 using Adobe Media Encoder, the system freezes for several minutes before giving me the exporter screen. Then, when I've loaded my settings and clicked "export," the system again freezes for several minutes before beginning to encode. I'm using a system with an Intel I7 CPU 930 @ 2.80Ghz 2.80 Ghz., 24 GB of ram, Windows 7 Ultimate 64 bit operating system and an Nvidia quadro FX4800 graphics card.. Everything else is fast, but AME is slow. Is this normal? Should I reinstall AME?

Not sure what you mean about the process. From Premiere CS5, I click on "export" which brings up a menu. I select "media" from the menu which brings up the Adobe Media Encoder. I adjust my settings and click "export" from the bottom of the screen to immediately render the Premiere file. Clicking "Queue" would put the program into the AME Queue. Am I missing something? On the slowness issue, looks like I need to reinstall AME. I've been reluctant to do that, partially because I'm using some Matrox hardware and I'll have to reinstall the Matrox softare to populate the matrox settings into the media encoder. Looks like it may be worth it.
Thanks.

Can't use Adobe Media Encoder CS5. It won't encode

I'm following lessons on Flash Professional CS5 Classroom in a Book and I've just got stuck on lesson 8 because AME won't work. The program opens fine, but when a drag the penguin.mov to it, I get this message:
""Adobe Media Encoder Debug Event.
Adobe Media Event has encountered an error
[..\..\Src\QTTrack.cpp-395"
I then try to use it with my own movies to see if it works. It starts encoding and suddenly it stops and gives me the exclamation mark inside the yellow triangle under "Status". I click on Status and I get this message:
- Source File: C:\Users\Rubens\Videos\Isnt she lovely.wmv
- Output File: C:\Users\Rubens\Videos\Isnt she lovely1.f4v
- Preset Used: F4V - Web Medium (Flash 9.0.r115 and Higher)
- Video: 360x264, Same as source fps, Progressive
- Audio: AAC, 96 kbps, 44.1 kHz, Stereo
- Bitrate: VBR, 1 Pass, Target 0.40 Mbps, Max 0.60 Mbps
- Encoding Time: 00:00:00
11/24/2010 11:04:56 PM : Encoding Failed
Error compiling movie.
Unknown error.
Hope someone will give me a solution for this frustrating situation. Thank you.

Are Adobe applications all updated? Try help>updates to make sure.
If not, you might post some info on your system to help troubleshoot.
Dennis

Adobe Media Encoder CS5 hangs when adding files of varying HD resolutions.

I've seen questions similar to this related to CS4 but never explained very well, and my CS4 for mac worked fine. I am unsure if this is a new problem or a windows specific problem but here is the situation, if you need more information I will gladly provide it.
For the past week or so I have been encoding 1920x1080i mov files (h.264/aac) to 1280x720p (vp6/mp3) flvs. When I stick to that single HD format in the AMC processing que everything works great. However, when I add older HD content into the AMC que, content with non-standard presets, the program hangs. I tried to import about 15 files last night and the program just sat there all night in a '...NOT RESPONDING' state. The video's have different audio and video settings and it's little difficult to pinpoint exactly what they were. Some are 1440x1080, some are 1280x900, some have PCM audio some of mp3.
Now I temporarily resolved this issue by simply using cs4 master on my mac pro which worked great. However I have noticed a huge speed increase in CS5 64bit AMC. It takes 2-3 hours to encode 1 flash video on my mac pro (dual quad core xeon 2.9Ghz/32GB ram) with CS4. It takes ~20 minutes on my windows 7 station (single core 2 quad 3Ghz/8GB ram) with CS5.
How to replicate:
If I drop a single file into the AMC CS5 que, regardless of the resolution, frame rate, or sound codec; it will import. If I then add another file with a different resolution AMC will hang and become non-responsive. It never crashed but I can't wait 12+ hours to see if it accepted a job or not. As I said before this problem was not observed on CS4 for mac - it worked flawlessly, albeit a little slow.
Software used:
Adobe Media Encoder CS5 windows 64bit
Adobe Media Encoder CS4 mac 32bit
System specs:
Windows 7 home:
Core 2 quad 3Ghz
8GB ram
80GB SSD x25-m
nVidia Quadro 580
OSX 10.6.3:
Dual Xeon 2.99Ghz
32GB ram
4 7200 disks in 4TB raid 0
Radeon HD 2600
Matrox MAX h.264 compressor card
Any advice on this situation would be greatly appreciated. Thank you for your time
-Michael Emanuel

Hi Michael,
Sorry to hear you're having problems with Adobe Media Encoder. I'd like to get some more information about the problem so I can better understand your workflow, and potentially try to recreate the problem. For what it's worth, I often import files of different resolutions without any problem, so I want to find out what's different about how you're using AME.
Apologies for the long list of questions; the small details can be important.
-- After you import the first file, what else do you do in AME? Change the preset? Change the settings? Change the output destination?
-- What are the properties of the files that are causing the problem? You said it happens on "non-standard" files, but can you describe the specifications for one or more files that cause the problem? Please include file type, length, frame rate, frame dimensions, field order (if applicable), alpha mode (if applicable), and audio type and rate. If you know more the bitrate, both video and audio, that would be nice, too.
-- If any of the files are small enough, could you post a couple online that I could try on my machine?
-- How were these files generated? What application created them?
-- Where are the files stored? A local drive, a network drive, a removeable drive (USB or Firewire), etc.?
-- Which Adobe application or suite do you have installed? AME a limited set of options if you're using Flash or Web Premium compared to Master Collection, Production Premium, Premiere Pro, or After Effects.
-=TimK
-=Adobe Media Encoder QE

Since new update - Adobe Media Encoder and CUDA not working

CUDA not launching - Premier CC says that only software will work. Media encoder crashes on launch. Re-installed both.
Nvidia 670 GTX

What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update).
Premier Version 7.2.2 (33)
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
Problem started after I installed the software updated
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
Windows 7 Ultimate - SP1
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
REDCODE .r3d from R1 - RedCode 28
If you are getting error message(s), what is the full text of the error message(s)?
Adobe Media Encoder Has Crashed - please contact your system administrator. This graphics card is not supported, CUDA disabled.
What were you doing when the problem occurred?
Booting premier pro, opening a new project, when trying to render using the encoder
Has this ever worked before?
Yes worked fine before 7.2.2 update
What other software are you running?
Chrome, Media Player
Do you have any third-party effects or codecs installed?
RED Giant Universe is installed
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
i7 3930k 12 Core, Nvidia 670 GTX 4GB, 32GB Corsair 1866 RAM, RAID HDD
Are you using Mercury Playback Engine GPU Acceleration?
YES - Nvidia 670GTX video card
Does the problem only happen with your final output, with previews, or both?
Problem Occurs when rendering the final output for the Medi Encoder and the GPU issue when I open a new project that used to use Mercury
I also cannot seem to find the file within Premier Pro for "supported Cards" - I had this issue before and I just added my card to this list, this list seems to be missing.
Thank you.

Adobe Media Encoder CS5 doesn't work anymore (WHY? WHAT's WRONG?)

The system I use is Adobe Production Premium CS5.
I have often used Adobe Media Encoder CS5 started from the export of a film sequence in Adobe Premiere Pro CS5.
On the 31st of December 2013 my computer crashed and dumped more or less at the end of a process of Adobe Media Encoder CS5. There was no complete output.
Since then this program Adobe Media Encoder CS5 cannot start up anymore.
It stops at the start-up saying that the program does not work anymore and that there will be looked for a solution. But then it finishes saying that it will be reported if a solution becomes available in the future.
I have tried the following:
- Run Adobe Media Encoder CS5 (exe) from directory C:\Program Files\Adobe\Adobe Media Encoder CS5 => same problem.
- Stop security control AVG while not online with internet => run Adobe Media Encoder CS5 => same problem.
- Reinstalled complete Production Premium CS5 suite => same problem.
- Removed complete directory C:\Program Files\Adobe\Adobe Media Encoder CS5 and then reinstalled Adobe Premiere Pro CS5 => the full directory C:\Program Files\Adobe\Adobe Media Encoder CS5 with contents was there after the install, but subsequent running of Adobe Media Encoder CS5 => same problem.
- Removed complete contents of D:\mediacache\database\Media Cache and D:\mediacache\Media Cache Files => same problem.
What more can I do ??????
I would be very grateful for a solution.
Regards, Arie de Jong, Rotterdam

Hi Jim,
Thank you very much for the suggestions for a solution. First I considered
re-installing Win 7 Pro, because I did not have a fall-back point
predefined. So I could not try to reload a previous system environment. But
for your information the following.
Yesterday my son suggested that there could be some corruption in a control
file of Adobe Media Encoder, because re-installing that program did not
give a solution. Obviously that then would have to be a file which is not
affected by a program re-install.
What he then did for me is to remove directory
Users\owner\ AppData\Roaming\Adobe\Adobe Media Encoder (he actually
renamed it to hide that directory for Media Encoder).
Thereafter we ran program Media Encoder from Premiere. The result was that
a new directory ......\ Roaming\Adobe\Adobe Media Encoder with proper
control files was automatically generated and the problem was solved.
Regards from Arie de Jong

Adobe Media Encoder CS5 - 5.0.1 update

When I try to update AME CS5 using Adobe Updater, I get this error message:
The following updates were unable to install. If you wish to install these updates, please fix the problems below and retry:
Adobe Media Encoder CS5 5.0.1
Adobe Media Encoder CS5 has been moved or deleted improperly. Please launch or reinstall the application to update the location and try again. To remove the product from the system, please uninstall product using the aliases under "/Applications/Utilities/Adobe Installers"
A few problems with this - there isn’t an AME uninstaller alias. Also there isn't an installer on the retail DVD, so I wouldn't be able to reinstall anyway. This is further complicated by the fact that the 5.0.1 update is not available online for download. Maybe I'm missing something here, and this is just a stupid mistake on my part.
I have launched and used AME as well as checking that it is installed correctly (correct location) in my current configuration – still no luck with the auto update.
Is there a way to tell Adobe (or Adobe Updater) the location of AME, so this install will complete successfully?
Has anybody else seen this issue?
Has anybody else resolved this issue?
Any help is appreciated -
Jeremiah
System Config:
MacBook Pro 5,1 (15-in, late 2008)
OS 10.6.4
2.53 GHz Core 2 Duo
4GB 1067 MHz DDR3 RAM
NVIDIA GeForce 9600M GT 512 MB (and GeForce 9400M 256 MB)
Adobe CS5 Master Collection (all current release except AME)
AME 5.0.0.402 (64bit)

I did install the Adobe Support Advisor before posting. ASA was a little quirky on the Mac as well, but I finally got it to work; however, it reported no issues. Thanks for the suggestion though.
What I ended up doing was moving the AME directory to the root level on the system - and then back to it's original location in the Applications folder (same location it has been in). This must have updated something on the OS side because once I ran the updater again - all updates installed successfully.
I'm not sure how the issue came about, but it appears that the OS or Adobe had some incorrect information in a config or installer log file somewhere and by moving the folder out and then back it was resolved/updated.
thanks -
j

Bug report: Adobe Media Encoder (CS5) has encountered an error (WinFile.cpp-759)

I have a 714 MB Xvid file that I want to split into smaller pieces. I have gone successfully through a similar process earlier with a larger Xvid file using the same version of Adobe Media Encoder (CS5). It appears that no matter which output video format I choose, the process crashes with the following error message shown in a new pop-up dialog:
"Adobe Media Encoder has encountered an error. [..\..\Src\Win\WinFile.cpp-759].
(Even the source program file line number 759 in the above error message is always the same, regardless of my chosen output file format.)
The only option available from this point onwards is the "Continue" button. When I click Continue the program terminates with the Windows program crash message "Adobe Media Encoder CS5 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. <Debug> / <Close program>"
My search for other similar problem reports revealed that some user(s) has/have experienced a very similar problem in CS4, but the source line number was slightly different in CS4. Both problems are probably caused by the same error in Adobe's software. The small difference in source line numbers is probably due to some (minor) and probably unrelated changes to this C++ source module (WinFile.cpp).
It might of course be the case that this particular input video file has some rare encoding or other embedded problem. However, the fact that I can view the video without problems using Windows Media Player does not support this theory.
Apart from this message board I could not find any other avenue to report this bug to Adobe (without paying for support - which I am obviously not going to do as this is clearly a programming bug in the software). Hopefully some Adobe developer responsible for Media Encoder maintenance will read this forum from time to time and would subsequently inspect the source module for any obvious defects. I could supply the source video file with which this problem can be reproduced at will.
Regards
Jouni Juntunen

OK, I've reported the bug in the linked location. However, I had to use "Creative Suite" as the application, because "Adobe Media Encoder" was not an available option.
Jouni Juntunen

Adobe Media Encoder CS5.5 crashing/rebooting?

Hello all,
I've been using CS4 for about two years now, and I've never had a problem with its Media Encoder crashing. On Friday, I got a new PC, and I successfully ran CS4's encoder for two days with no problem. However, last night I decided to upgrade to CS5.5, and I had my computer completely crash to a reboot three times while rendering videos in Adobe Media Encoder CS5.5. It would reboot, then be unable to restart due to it not being able to find a boot device. I would have to completely and manually restart the computer's power to get the hard drive to be recognized again.
I haven't had any problems with my new PC crashing any other time at all. The only time it does this is while encoding with AME CS5.5. I thought it might be a heat or power issue, so I've been running various stress tests, but I cannot get my computer to overheat or draw too much power.
Here's my setup:
Motherboard: ASUS LGA 1155 SATA 6Gbps USB 3.0 Supported Intel Z68 ATX DDR3 2400 Motherboards P8Z68-V PRO
Processor: Intel Core i7-2600K Processor 3.4GHz 8 MB Cache Socket LGA1155
RAM: Corsair Memory Vengeance 16 Quad Channel Kit DDR3 1600 MHz (PC3 12800) 240-Pin DDR3 SDRAM CMZ16GX3M4A1600C9
SDD: Kingston 240 GB HyperX Upgrade Kit Series SATA 3.0 Gb-s 2.5-Inch Solid State Drive, SH100S3B/240G
HDD: Hitachi Deskstar 3.5-Inch 2 TB 7200RPM SATA III 6 Gbps 64 MB Cache Internal Hard Drive 0F12115
Video card: EVGA GeForce GTX 580 Superclocked 1536 MB GDDR5 PCI Express 2.0 2DVI/Mini-HDMI SLI Ready Limited Lifetime Warranty Graphics Card, 015-P3-1582-AR
Optical drive: Samsung 12x BD-ROM/16x DVD Writer Drive - Retail SH-B123L/RSBP (Black)
Power Supply: Corsair Enthusiast Series 850-Watt 80 Plus Bronze Certified Power Supply Compatible with Intel Core i3, i5, i7 and AMD platforms - CMPSU-850TXV2
OS: Windows 7 Ultimate SP1 64bit
I'm mainly curious if this issue has been reported before? All of my software is installed on my SDD, but I render to the HDD. Also, I've taken the following steps to remedy the problem, and I'm currently running tests to see if it crashes:
1. Moved Media Cache to the HDD instead of the SDD
2. Upgraded to AME CS5.5.1
If my tests cause this type of crash again, I'll probably try to disable the GPU from helping out the processing, but I'd really like to leave it enabled.
Thanks,
Zack

Is this happening with all files? Just QuickTime files? Just QuickTime files using a certain codec?
I'm taking a shot in the dark, but any time that someeone mentions hangs and QuickTime, I suspect the problems described here:
http://kb2.adobe.com/cps/857/cpsid_85711.html

Adobe Media Encoder CS5 5.0.1 There was an error installing this update. Please quit and try again later. Error Code: U44M2P29

What the hell is Wrong with ADOBE????
Please send me a simple answer to this unnecessary problem.
Read through all the threads, NOT HELPING.
Please fix your software so it works!!!
Adobe Media Encoder CS5 5.0.1
There was an error installing this update. Please quit and try again later. Error Code: U44M2P29

http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html

Adobe Media Encoder CS5 not encoding

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