Adobe Media Encoder CS6 crashes when quit

OS X 10.7.4
Multiple hardware types
Adobe Media Encoder CS6 as installed from Adobe Production Premium CS6. NOTE: CS6 was installed under a different user than the new user that is having AME crash.
Issue:
Open AME. Encode a file or do not encode a file because the end result does not matter. Now quit AME (either hotkey or File --> Quit). AME then crashes. Keep in mind that no other CS6 programs are affected this way, just AME.
I ran into this problem weeks ago and found a solution that worked. The fix was to delete one of the many many folders Adobe creates in your user folder. The problem now is I cannot find that same posting where the fix was listed.
I deleted this "mystery folder" we will call it and then AME CS6 worked fine. The catch was that I had to redo the whole "Adobe ID" sign in BS and retype the serial number when I opened one of the other programs.
Any guesses as to where this folder might be so I can delete it again? I was hoping some others may have run into this same issue. I will keep looking for the fix, and post it back here if I finally find it.

Just deleting the Adobe Media Encoder folder in the given directory works just fine and this saves a lot of trouble because your settings are maintained as are your presets.
But thanks a lot for the help

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Adobe Media Encoder CS6 hangs when "hidden" or when paused for longer than a minute

When I hide Adobe Media Encoder while it's encoding, it always hangs (ie. I can't unhide it). Also, if I pause an encode for longer than a minute, AME freezes and I have to force quit. Has this happened to anyone else and have you found a fix for this?
Mac OSX 10.9 (this issue also happened when I was on 10.8)
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Thanks

I know OSX 10.9 Mavericks introduced a power saving feature called App Nap which is meant to slow down applications that it determins are inactive (could also happen with minimized applications). This would mostly likely be the problem if your issue only happens in OSX 10.9... but if it happens in OSX 10.8 then it I'm puzzled.
Did you check the Console for any error messages?
Anyways, try disabling App Nap for AME first...
Go to your Applications folder
Expand the Adobe Media Encoder CC folder
Right-click on "Adobe Media Encoder CC.app" and select Get Info
Add a checkmark beside "Prevent App Nap"
Restart the application
You could also do the same for other Adobe applications.
-Pete

How to register adobe media encoder cs6

Please anyone could explain to me how to register Adobe Media Encoder CS6. When I installed the new AP 10. I began to prepare my presentation and when I tried to import a video from my hard drive to a slide. It prompt a message Thanks for using AP 10. The product you have installed have not been registered yet. ....
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El 25-08-2014, a las 2:05, Jay13 <[email protected]> escribió:
How to register adobe media encoder cs6
created by Jay13 in Adobe Presenter - View the full discussion
Hi terapaca,
Is your AP 10 licensed? if not can you please License it and then Check.
If it is licensed and still you are getting the same issue then please do the following.
Please provide us with the Screen shot of the prompt and "oobelib.log" file.
The location of "oobelib.log" is :-
If you are using windows:
C:\Users\<User name >\AppData\Local\Temp
OR
just open the run the window and type %TEMP%
For Mac
/Users/<user name>/Library/Logs
Please provide the above files so that we can look into the issues soon.
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Adobe Media Encoder CS6 Random Crashing Mid-Render

Hello -
I've been dealing with this issue for enough months and across enough computers to finally seek out some advise here, hope it works out...
Basically I've got a 2 hour long film that I've been trying to export using Adobe Media Encoder CS6. It's never made it all the way through. I can usually skim through the generated quicktime file up to the point where the crash occurred. I've tried using that as a reference to check out my sequence in Premiere but there is never anything suspicious going on there. Most frustratingly the crash occurs randomly. Sometimes it will go through 10 minutes of the film; sometimes an hour. Regardless I get a crash with a report that has no specific information.
Footage:
r3d - Various resolutions, all being cut in a 2048x1152 sequence.
Quicktime mov - ProRes4444 for the most part.
Machine(s):
I had been attempting to render this for the past few months with a Macbook Pro running OSX 10.8.4 w/ 16GB RAM, 2.7 GHz Intel i7, NVIDIA GeForce GT 650M 1024MB - never made it through a render longer than 50 minutes of the 2 hours.
We recently got one of the new 2013 Mac Pro systems running OSX 10.9 w/ 16GB RAM, 3.5 GHz 6-Core Intel Xeon E5, AMD FirePro D500 3072 MB
The hope was that this new powerful machine would overcome the issues we were running into with these renders. Since I'm posting this now you can probably figure out that it didn't really work out that way...
Software:
AME- 6.0.2.81
Premiere - 6.0
I know there are updates to be used here, but whenever I update Premiere from just 6.0, the project itself becomes a buggy mess, crashing constantly. I also run Creative Cloud and have tried to just jump over to Premiere CC hoping all my problems would vanish, but instead, I again get a buggy project that constantly crashes. The only version of Premiere that seems to work with this project is 6.0, so general updates have not been useful (and instead damaging, I've wasted several days trying everything I possibly can to make the project work in the updates).
Any help appreciated. Thanks.

Thanks for the reply MMeguro.
Last night I was able to get my first full render through by doing a combination of things (so I'm not sure what did the trick in the end).
To answer some questions first, never attempted to do the FULL render directly out of Premiere, always switched over to AME for that, so that potentially could work too. Smaller renders have worked directly out of Premiere Pro, but they've also worked out of AME.
The initial render attempts that had been failing for the last few months were on the MBP which did not support GPU accleration due to an incompatible graphics card. I assumed the issue must be tied to something else because of this and was using it on the renders with the new 2013 Mac Pro. Using the workflow of Pr6.0, AME 6.0 and GPU rendering turned ON, I was failing to render to both Quicktime h264 and ProRes 422.
What worked for last night's render:
1. Convert Pr6.0 project to PrCC project (when I've done actual editing in CC after converting this project it tends to crash, but I figured just generating the project itself without doing any editing in it might satisfy what I was attempting to do).
2. Open AME CC and import PrCC Sequence. Used custom ProRes 422 setting.
3. Turned OFF GPU acceleration.
So as long as I the PrCC project I create stays stable long enough to save it (without crashing, which has been a problem with that Pr6.0 to PrCC conversion) then it seems like this will work. Kind of an annoying couple extra steps but I'm just out of my mind glad that I can actually render this thing finally. We're still in the rough stages so being able to turn around a review version within a day is very important.
Wish I could do more tests to figure out exactly which combination actually made this work for the benefit of others, but can't afford to do multiple 10 hour+ renders with random crash times.
Anyway, thanks again for the reply MMeguro much appreciated.

Adobe Media Encoder CS6 - Startup crash

I am not able to start Adobe Media Encoder CS6 on Mac (Lion 10.7.3) - it always tries to load and gives me an "Adobe Media Encoder CS6 quit unexpectedly"
This happens with a freshly installed Web & Design Suite AND on both of my Macs.
I just re-installed Flash CS6 to verify - and still, no chance to open it.
Super annoying! What can I do?
Thanks
Steffen Funke

So, I was able to resolve it based on this (old) thread which deals with the same kind of problem under CS5:
http://forums.adobe.com/message/3975390
In short: delete the "Adobe Media Encoder" Folder from your User Preferences (/<Username>/Library/Preferences/Adobe Media Encoder).
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What was strange was, that I need to provide admin password for deleting the Folder, although i's under my User Prefs.
This should not be the case and I suspect this to be the reason for the crash (Folder rights issue, preventing Adobe Media Encoder from writing in it's own Preferences Folder)
Hope this helps someone else.

Adobe Media Encoder CS6 (6.0.1) update available

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It has bug fixes and some new features.
You'll see from the post above that one of the features is left somewhat unexplained for the moment. That's because we wanted to get the bug fixes for Adobe Media Encoder out as soon as possible, rather than hold this update and wait for it to coincide with certain other events. Stay tuned. We'll have more information about that new feature quite soon.

I'm having a problem with Media Encoder 6.0.1 - it will encode for a few minutes, then slow down and sit, and then stop with an error (Error compiling movie. Unknown error). This happens with both h.264 and MPEG2, exporting 1080p. This is with Windows 7, and the Task Manager shows the used memory increase and the CPU usage increase when ME starts, and when it slows down the CPU usage stops and the memory usage goes down.
(When it stops with the error it makes a loud noise, like a goat dying! Must be the programmers idea of how to notify there is an error!)
This is happening on two different computers running Production Premium CS6 , and is pretty consistent between the two. I don't know if ME 6.0 had this issue, only had CS6 a few days before the 6.0.1 update and may not have exported a file. There have been no encoding issues at all with CS5 and CS5.5.
Any ideas what is causing this - something in the setup? A bug?

ERROR: DF024: Adobe Media Encoder CS6

I Have a 2012 Mac Pro running Mavericks. I started having issues with Premiere Pro after video card upgrade. I get the following error message when trying to reinstall CS6 Production Premium:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s)
----------- Payload: Adobe Media Encoder CS6 6.0.0.0 {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} -----------
ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 309)
I backed up, and deleted all Production Premium applications; ran the CC sweep tool, and got the same error.
Can anyone recommend a fix, or point me in the direction of an Adobe tech for more answers?

Oké, the next steps will remove all Adobe folders from your system, so put's you in a clean state where you should have no issues re-installing. Please be sure you have settings saved as a backup. The locations below will only clean the Adobe applications.
1. Please remove all adobe software from the machine (use uninstall or use the clean-tool)
Steps see: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
2. Remove by hand all still existing Adobe entries: http://helpx.adobe.com/x-productkb/global/delete-previously-installed-application-files.ht ml
~ Files / Folders ~
/Applications/Adobe*
/Applications/.AdobePatchFiles
/Applications/Utilities/Adobe*
/Library/Application Support/Adobe*
/Library/Application Support/FLEXnet Publisher/
/Library/Preferences/com.adobe*
/Library/Preferences/FLEXnet Publisher/
/Users/[user]/Library/Application Support/Adobe*
/Users/[user]/Library/Caches/Adobe*
/Users/[user]/Library/Caches/com.adobe*
/Users/[user]/Library/Preferences/Adobe*
/Users/[user]/Library/Preferences/com.adobe*
+ Please notice that the [user] library in above steps is hidden by default:
http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
3. Re-install and update the software.
http://helpx.adobe.com/creative-cloud/help/install-apps.html see Update apps
Good luck!

Adobe Media Encoder CS6: Freezes after starting encoding process

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I am running Adobe Media Encoder CS66.0.3.1 on Win7 64 with Intel i7-4770K CPU 16 GB Ram.
The source file is 1920 X 1080 29.97 fps. Output file is H.264 Android Tablet 1080 P 29.97 fps
I do not see any indication what so ever of what is going wrong. I have uninstalled the program completely and re installed it with no effect.
Need some help!

Can you export directly from Premiere Pro?
Have you tried disabling GPU acceleration?

MPEG-2 codecs missing from Adobe Media Encoder CS6 installed with Creative Cloud Membership

Some people who have downloaded Adobe Media Encoder with Premiere Pro CS6 as part of a Creative Cloud Membership subscription have a problem in which the MPEG2, MPEG2-DVD, MPEG2-Blu-ray, Dolby Digital, & MXF OP1a codecs are missing.
To fix this issue, install the Adobe Media Encoder CS6 (6.0.1) update. Choose Help > Updates to install the update.

It's true. We reached the conclusion that the version CS6 is inferior, a step back, than 5 or 5.5. What's good about it, is the Audution CS6, which is a great replacement for the flawed Audition CS5 accompanying Suite 5.5. You can almost forget the Soundbooth ... Soundbooth ... hmmm, better not comment, but anyway, the most polite thing that i can say it, is that it is a demonstration of how a company decides that its users are not able to think and not able to learn or understants anything. Anything else that i want to say about Soundbooth can not be written here ....
Adobe has demonstrates this development cicle along all this years. The products takes an uphill curve of development, and suddenly, goes back, showing wrong decisions was taken. So after some time , the products starts to evolve again . CS6 shows this stop evolving point. Now we have to wait untill new uphill curve of development starts again.
Well, but like their predecessors AA CS6 still not are good enough to dispense Audition 3, but it is a good outcome for the Suite CS5.5 Audition at least was a sign of improvement in this Creative Suite CS6
Many of the features and effects that have been deliberately taken out of version 5, now returned in 6, (some) showing that at Adobe at least recognizes when misses badly. But the optimal effects panel of AA3 did not return, some effects of AA3 as fade in and fade out did not come back in AA 6, the optimum VST support of AA3 to not are present in AA6 like many VST we have here that was expensive, you do not work in 6, thus, by these and other reasons we can still not dispense AA3.
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Problem in Adobe Media Encoder CS6 Presets

This Problem appears to me when I want to export a project in MPEG preset:
I can't export an MPEG Video.
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My program and version is Adobe Media Encoder CS6. And the same is happened in Adobe Premiere CS6 and Adobe AfterEffects CS6.
So my question is: I want a link to choose and download presets fro Media Encoder (New presets or update the standard presets).
With my best wishes to Adobe to move forward.

OK, give this a shot.
FAQ: Why are some codecs and sequence presets missing from my installation of Premiere Pro?

Media Encoder CS6 crash from Pr6 Queue button

Media Encoder CS6 crash from Pr6 Queue button, any suggestion on how to solve this?

http://blogs.adobe.com/kevinmonahan/2014/01/13/computer-shuts-down-with-premiere-pro-or-af ter-effects/

Adobe Media Encoder cs6 error 0xc000007b

Recently i installed Adobe Media Encoder CS6 , on start it showing application unable to start due this error 0xc000007b, please resolve ASAP, if anybody knows.

I just want to make sure anyone with the same problem who comes across this thread is made aware of some things to try and at least one solution that has worked for multiple people...
As the Adobe Staff member here mentioned, the 0xc000007b error usually has to do with a 32-bit/64-bit confusion on the machine. More specifically, as someone stated in a Windows forum: "this error is most likely a result of a 32-bit (x86) executable trying to load a 64-bit (x64) DLL."
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/error-the-applicati on-was-unable-to-start/05a2b904-3f61-4d08-94d6-e2ff92161111
What has worked for others is copy & pasting the msvcr100.dll & msvcr80.dll files from the After Effects Support Files folder to the folder of the app that is giving this error (usually Media Encoder or Premiere Pro or Lightroom). It was mentioned several times in the threads below, and worked for me as well...
http://forums.adobe.com/message/5020877#5020877
http://forums.adobe.com/message/4861711#4861711

Mac Pro restarts with kernel panic error during Adobe Premiere CS6 or Adobe Media Encoder CS6 render/encode.

Multiple times this week, my Mac Pro at work has been restarting during renders in Adobe Media Encoder CS6 and Adobe Premiere CS6. This seems to be specific on this computer only. Identical computers don't have this problem. Here is the system report after it reboots to OS X:
Interval Since Last Panic Report: 252068 sec
Panics Since Last Report:          2
Anonymous UUID:                    7DF9A04B-0693-5FC4-60CF-4BC6ABDB3C1E
Fri May 17 15:37:07 2013
panic(cpu 0 caller 0xffffff8009ab7e95): Kernel trap at 0xffffff8009e1b814, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000000000000b8, CR3: 0x000000000c3d3000, CR4: 0x00000000000206e0
RAX: 0x0000000000000001, RBX: 0xffffff8039ebfb98, RCX: 0xffffff800a08eb00, RDX: 0xffffff82413abde8
RSP: 0xffffff82413abde8, RBP: 0xffffff82413abe20, RSI: 0x00000000000000b8, RDI: 0x0000000000000001
R8: 0x0000000000000000, R9: 0x00000000000003ff, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff
R12: 0x000000000000004a, R13: 0x0000000000000371, R14: 0xffffff8040611cb0, R15: 0xffffff80404ec008
RFL: 0x0000000000010206, RIP: 0xffffff8009e1b814, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000000000000b8, Error code: 0x0000000000000002, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff82413aba80 : 0xffffff8009a1d626
0xffffff82413abaf0 : 0xffffff8009ab7e95
0xffffff82413abcc0 : 0xffffff8009acd4dd
0xffffff82413abce0 : 0xffffff8009e1b814
0xffffff82413abe20 : 0xffffff7f8bcf4d54
0xffffff82413abe60 : 0xffffff7f8bcf72f1
0xffffff82413abf20 : 0xffffff8009d86e2b
0xffffff82413abf60 : 0xffffff8009a3dcfe
0xffffff82413abfb0 : 0xffffff8009ab2977
      Kernel Extensions in backtrace:
         com.apple.nke.asp_tcp(7.0)[78FAA01C-ABC4-3AD3-8D9A-6187F7911E1A]@0xffffff7f8bce f000->0xffffff7f8bcfbfff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide:     0x0000000009800000
Kernel text base: 0xffffff8009a00000
System model name: MacPro5,1 (Mac-F221BEC8)
System uptime in nanoseconds: 76945023460235
Model: MacPro5,1, BootROM MP51.007F.B03, 8 processors, Quad-Core Intel Xeon, 2.4 GHz, 20 GB, SMC 1.39f11
Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB
Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1066 MHz, 0x857F, 0x463732353155363446393333334700000000
Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1066 MHz, 0x857F, 0x463732353155363446393333334700000000
Memory Module: DIMM 3, 1 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x4D33393142323837334648302D4348392020
Memory Module: DIMM 4, 1 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x4D33393142323837334648302D4348392020
Memory Module: DIMM 5, 4 GB, DDR3 ECC, 1066 MHz, 0x857F, 0x463732353155363446393333334700000000
Memory Module: DIMM 6, 4 GB, DDR3 ECC, 1066 MHz, 0x857F, 0x463732353155363446393333334700000000
Memory Module: DIMM 7, 1 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x4D33393142323837334648302D4348392020
Memory Module: DIMM 8, 1 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x4D33393142323837334648302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet 1, Ethernet, en0
PCI Card: ATI Radeon HD 5770, sppci_displaycontroller, Slot-1
Serial ATA Device: HL-DT-ST DVD-RW GH41N
Serial ATA Device: WDC WD1001FALS-41Y6A1, 1 TB
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd300000 / 2
USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0xfd320000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3
FireWire Device: built-in_hub, 800mbit_speed

That doesn't look like a complete panic report. Is there any more to it? Regardless, I suggest you run the extended form of the Apple Hardware Test. If it fails to identify a fault, remove the RAM upgrade and test with the original RAM.

FLVs created with ADOBE MEDIA ENCODER CS6 do not display thumbnails in ADOBE BRIDGE CS6

Could you please attempt to shed some light on why FLVs created with ADOBE MEDIA ENCODER CS6 do not display thumbnails in ADOBE BRIDGE CS6, yet apple finder is able to display thumbnails for these same FLVs without issue?
I'm running CS6 Production Premium with ALL updates installed on 10.6.8
I appreciate any input and help provided the input is provided by someone who either
A) knows the answer because they actually work for adobe
B) actually tried this themselves before attempting to provide a solution
If the conclusion is that it is a codec issue or a header issue with the FLVs You'd have to present a very strong case to back that claim up as it makes no sense whatsoever that CS6 is unable to generate thumbnails for media encoded using CS6, yet Apple finder can without issue. NOT to mention the FLVs in question are CREATED on the same machine with the same codecs installed that is trying to generate previews in Bridge.
Apologies if my frustration is showing, I've gotten and seen several... incompetent replies on this forum regarding this issue and it has never been actually addressed properly as far as I can tell by Adobe support.

We are all just incompetent users here. As pointed out before this is just a user to user forum, Adobe rarely checks in.
I was hoping by now you would have gotten to the bottom of this problem and were offering a solution.

Adobe Media Encoder CS5 crashes at a certain point while rendering

Adobe Media Encoder CS5 crashes at a certain point while rendering, I have also tried to render directly from Premiere Pro but this only makes PremPro crash instead.
The clip I am trying to render right now is 20 mins long, 1600x900 and is a .avi file. The output settings are H.264/HDTV 720p 29.97fps High Quality.
This all started happening after I re-installed windows.
Machine Specs:
Intel i5 3570k
8GB 1866MHz RAM
Intel HD 4000 graphics (yes I know I should get CUDA)
I made sure that CS5 was updated before posting this.

>1600x900 and is a .avi file
That size description makes me think this is a screen capture, not a camera file... if it is a screen capture, what codec/software did you use?
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

Adobe Media Encoder CS6 crashes when quit

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