Adobe Media Encoder fails on launch

Every time I go to render media, when Adobe Media Encoder launches, the file fails. I get a non-descript dialog that says "Installation error: Please ensure this product has been installed properly." This happens immediately after I start the AME queue and it begins to load the .prproj file (which is already open in Premiere Pro, since that's where I exported from in the first place).
I ran Adobe Updater and got the newest version of everything, except for the latest CS4 "Services Update" which fails to install properly. I've tried that update numerous times (after restart, after repairing permissions) and it seems to fail every time. I didn't think this was relevant but thought I'd mention it anyway.
I'm on a Quad-Core Xenon Intel 2x2.5 Ghz tower, with 12GB RAM and 78+ GB free disk space. I'm trying to render a portion of a project, this segment is about a min and a half long. I'm on Mac OS 10.6.7 (latest update), using Premiere Pro CS4.2.1 (003 MC: 166418) and Adobe Media Encoder 4.2.0.006.
Any help is greatly appreciated!

If you have done a complete reinstall, and ran the Adobe CleanScript CS5 (that is the latest), then a Repair Install should not be needed - it would do nothing.
For info, to do a Repair Install, one would insert the installation disc. When the installer module has loaded, it will survey one's system. If it finds the Adobe program(s), it will ask if you wish to Uninstall, or Repair Install. When one chooses Repair Install, it surveys the system again, for that program, and will replace, or correct any issues. This is usually MUCH faster, than doing an uninstall/reinstall.
Good luck, and not sure what else could be the cause.
Hunt

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Why does Adobe Media Encoder fail to export Quicktime Files?

I'm using Adobe Media Encoder CC 2014 on a Windows 7 Pro 64 bit PC.
While exporting the Quicktime variant of H.264 for ATSC television broadcast files, Adobe Media Encoder fails. Non-Quicktime H.264's render correctly, but some television stations require quicktime.
Troubleshooting reveals the problem only occurs when attempting to make a 1920x1080 H.264 QuickTime file.
Using the same original file (1920x1080), Adobe Media Encoder WILL export a 720x480/486 H.264 MOV file.
More interesting still, it will ALSO export at 1280x720.
Testing this information to it's limits, I found that the cutoff for a successful render is between a frame size of 1610x906 and 1609x905.
Useless, random sizes, I know... but that's the breaking point for Adobe Media Encoder CS6 (6.0.3.1 to be precise) and H.264 Quicktime files.
Others are having a similar problem:
http://forums.creativecow.net/thread/3/934721#953485
This information did not correct the problem:
http://helpx.adobe.com/premiere-pro/kb/error-compiling-movie-warning-or.html
Any help or ideas are greatly appreciated.
OS: Windows 7 Professional 64-bit SP1
CPU: 41.6GHz (dual octo-core Intel Xeon E5-2670 @ 2.60GHz)
RAM: 64GB
GPU: NVIDIA Quadro 5000 v334.95 (2.5Gb GDDR5 RAM)
VID: Blackmagic Design DeckLink HD Extreme 3D+/Desktop Video v10.1.1
DRV: Facilis TerraBlock 16TB RAID/ATTO ExpressSAS R680 v2.19
NLE: Adobe Premiere Pro CC 2014
James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com

I'm trying to make a file with the extension ".MOV" using AME's "HD 1080i 29.97, H.264, AAC 48kHz" preset. AME fails every time with the following message:
"Encoding Failed
Export Error
Error compiling movie.
Unknown error."
Any other file extension (MP4, M4V, etc.) renders fine. The issue seems only to happen when attempting to make an MOV file. It doesn't seem to matter whether I use AME's built-in preset, or customize my own render settings--the problem always happens with any MOV larger than the size I mentioned above.
All of this used to work just fine on the same machine 2 years back with Adobe CS5, previous version of windows and QuicTime. I've been all through the Adobe and Windows possibilities, so I'm grabbing at straws here with QuickTime maybe having something to do with it.
Interesting.
Would you happen to know if Adobe has made any changes to its manner of muxing long-address MPEG-4 AVC data to the MOV file container? Since the MP4 and M4V files encode properly, have you tried opening these files in a media player and simply using the "Save As..." option to move the date to an MOV file container without transcoding audio or video data? I.e., is there any obvious relationship between the size of the MOV file encode (less than/greater than 4 GB) as a function of the resolution "break point" previously discovered?

Exporting in Adobe Media Encoder fails in CS4 after CS3 is removed.

There's an issue with Adobe Media Encoder in CS4 where encoding will fail after CS3 is uninstalled.
If you never had CS3 installed on your machine - no problem.
If you never had CS3 and CS4 installed at the same time - no problem.
If you had CS3 and CS4 installed concurrently, then uninstalled CS3 - Houston, you have a problem.
You will need to uninstall CS4 and then reinstall CS4.
The error message is:
Encoding Failed
Could not read from the source. Please check if it has moved or been deleted.
One more thing I forgot to mention, this is a Win-only issue.

>Does anyone understand this?
Simple:
1. Open a Windows Explorer window and navigate to the folder that contains "dynamiclinkmanager.exe"
2. Open a
second Windows Explorer window and navigate to the folder that contains "Premiere.exe"
3. Arrange the windows side by side.
4. Right-click on "Premiere.exe" and drag to the first explorer window, targeting between the files so as to avoid any specific file.
5. Release the right-hand mouse button.
6. Select "create shortcut here" from the pop-up menu.
Cheers
Eddie
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Adobe Media Encoder Fail - need help please

I keep getting a failed error when trying to use Adobe Media Encoder.
I open up my premiere project and select the comp I want. I switch the format to Quicktime, select h.264 from preset. Hit the start button and I get the failed sound/icon.
2 questions:
1. My comp is 1920x1080 but when I go in it automatically has it as 720... why is it not recognizing the comp size?
2. Is there a way to fix this error? It seems to export occassionally to my C drive (which is not raid) but it fails to my F drive (Raid 10). But usually if I export as a wmv or something smaller it exports fine to F.

Sorry it took so long to get back to you I had to go out of town. Error message doesn't say anything to me... maybe to you. I'm not really sure what to set for "Field Type" so I just leave it at Lower. Not sure if I should set it to higher or progressive instead.
- Source File: F:\master_project\Fetterman\Premiere\Fetterman_Actos.prproj
- Output File: F:\master_project\Fetterman\Premiere\Fetterman-Actos.mov
- Preset Used: Custom
- Video: 1920x1080, 29.97 fps, Lower, Quality 100
- Audio: 48000 Hz, Stereo, 16 bit
- Bitrate: H.264
- Encoding Time: 00:00:00
03/15/2012 04:05:21 PM : Encoding Failed

Adobe Media Encoder Crashes when launched

Hello, friends on the forum!
I am using a PC with a Windows XP (Home Edition) o/s. It has an Intel Pentium 4 cpu @ 2.80 GHz and 2.5 gb or RAM. This problem just developed: when I try to export a CS4 project, AME hangs and crashes. I then get a message saying "Adobe Media Encoder CS4 has encountered a problem and needs to close.....yadda, yadda, yadda!" It then, by itself, tries to launch again with the same dismal result. Any suggestions as to how I might fix this? Many thanks in advance!
Lewis Beck

Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link... most especially the codec used... see Question 1

Adobe Media Encoder Fails to convert the H264 movs from may Canon 5D mark 2, to Cineform AVI's

It fails no mater what codec settings I have tried.....forcing me to use the HD Link that came with NeoScene( Cineform)....Once converted by HDLink, the Adobe Media Encoder is fine transcoding the Cineform avi's to any format it normally works with.
While not a huge problem--certainly I "can" always use HDlink to convert the mov's....I would like to get this fixed.....
And then there is the issue of what should be the appropriate way to metalog when I dump 300 new clips into the system that were just shot.....Of course it is easy with the mov files, but really I would think they should all be transcoded to Cineform AVI's before doing anything...Thoughts?
Dan Volker

I'm not even sure if this qualifies as a "bug". The only thing at issue (if I understand correctly) is that AME is failing to recognize the PAR of the file. AFAIK, there is no "standard" for flagging PAR in AVI files (aside from DV footage, which can have simple boolean 16x9 flag).
Adobe has their RIFF headers -- but this is by no means a standard across the entire industry. There is no indication that your file contains any PAR information whatsoever.
If you open the file in Premiere, you should be able to right-click on the clip in the Project window, go to Interpret Footage and select the correct PAR of 1.333.
The problem is that the standalone version of AME does not have an "Interpret Footage" option to override PAR assumptions for AVI files, etc. that are added to queue. This is a good idea for a feature request for future versions of AME.

Adobe Media Encoder Fails Export from Premiere

AME will not start the render qeue. I have tried Clip notes and different output types. I have embedded After Effects comps in my Premiere timeline. Could that be a cause? This is my first time working with Premiere and AE together.
Error log below:
- Source File: C:\Users\Alex\AppData\Local\Temp\Cosmetics Working_2.prproj
- Output File: F:\Premiere Projects\20090803 Shapiro Cosmetics\From Prem Timeline\Working Copy.pdf
- Preset Used: Custom
- Video:
- Audio:
- Bitrate:
- Encoding Time: 18:16:01
9/17/2009 3:37:39 PM : Encoding Failed
Could not read from the source. Please check if it has moved or been deleted.
- Source File: C:\Users\Alex\AppData\Local\Temp\Cosmetics Working_3.prproj
- Output File: F:\Premiere Projects\20090803 Shapiro Cosmetics\From Prem Timeline\New Pierre Video.avi
- Preset Used: NTSC DV
- Video:
- Audio:
- Bitrate:
- Encoding Time: 18:19:04
9/17/2009 3:40:43 PM : Encoding Failed
Could not read from the source. Please check if it has moved or been deleted.
- Source File: C:\Users\Alex\AppData\Local\Temp\Cosmetics Working_4.prproj
- Output File: F:\Premiere Projects\20090803 Shapiro Cosmetics\From Prem Timeline\Working Copy.wmv
- Preset Used: NTSC Source to Download 512kbps
- Video:
- Audio:
- Bitrate:
- Encoding Time: 18:22:58
9/17/2009 3:44:37 PM : Encoding Failed
Could not read from the source. Please check if it has moved or been deleted.
- Source File: C:\Users\Alex\AppData\Local\Temp\Cosmetics Working_5.prproj
- Output File: F:\Premiere Projects\20090803 Shapiro Cosmetics\From Prem Timeline\Working Copy.avi
- Preset Used: NTSC DV
- Video:
- Audio:
- Bitrate:
- Encoding Time: 18:26:09
9/17/2009 3:47:48 PM : Encoding Failed
Could not read from the source. Please check if it has moved or been deleted.
- Source File: C:\Users\Alex\AppData\Local\Temp\Cosmetics Working_6.prproj
- Output File: F:\Premiere Projects\20090803 Shapiro Cosmetics\From Prem Timeline\Working Copy.avi
- Preset Used: Custom
- Video:
- Audio:
- Bitrate:
- Encoding Time: 18:34:14
9/17/2009 3:55:52 PM : Encoding Failed
Could not read from the source. Please check if it has moved or been deleted.
- Source File: C:\Users\Alex\AppData\Local\Temp\Cosmetics Working_7.prproj
- Output File: F:\Premiere Projects\20090803 Shapiro Cosmetics\From Prem Timeline\Working Copy.pdf
- Preset Used: NTSC Source to 512kbps
- Video:
- Audio:
- Bitrate:
- Encoding Time: 18:36:22
9/17/2009 3:58:00 PM : Encoding Failed
Could not read from the source. Please check if it has moved or been deleted.

Hello, this is terrible problem, which i found in CS 6 softwares ...
solution i found only working, is uninstall and reinstall full package.. but it is not all,
you need to do BRAND NEW admin account in windows, and install it there.
that means, i could not export after repair from encoder in my original account never more (!!)   .. this is really terrible way how to repair this issue, because :
1.by reinstalling of software, client WASTE HIS TIME
2.by necessity to begin work in another windows profile you again WASTE YOUR TIME because of learning and migrating all other profile modifications, which i see really unaccpetable. Adobe means, this solution of repair is ok, and they did not do till today any steps of creating some "clever" solution.
I ask everybody, who will meet this issue in future, guys, please, complain about this situation, give "BUG Report" to them, and write "feature request" to them , in the way of creating some repair tool, which check actual "broken" connections between encoder and premiere, which refuses to "take material" from it and encode, and REPAIR it automatically..
   I am not IT, but ..does it seems so hard to create this ? Adobe IT developers should know their systems, and should create such utility tool really easy.
Steps to reproduce bug:
1. i export anything by button "queue" from premiere to Encoder
2. Encoder will start encoding
3. Encoder does not show the window of media encoding (down left )
Results: sound of sheep occur,
in encoding error file is this reason of canceling the encoding :
01/02/2014 10:10:48 AM : Encoding Failed
Could not read from the source. Please check if it has moved or been deleted.
History of this problem and detailed description, HOW i did "repair" this. With wasting of app 2,5 days of my working time :
1. after repairing "error 5" problem , i solved it by reinstalling the suite from the new admin user profile (profile B) .
I continued my work on my normal working windows profile . (profile A)
Every cooperation (AE+Pr, export media via "queue" to Encoder) was working fine . . .
2. suddenly it stop working (without knowing any possible reason - i did not do installations )
and showed in error export log file :
"Could not read from the source. Please check if it has moved or been deleted."
3.repair via procedure(procedure "a"):
i did this procedure on the profile B (profile from last time installation of repairing problem error 5)
I did these steps :
a-uninstall master coll suite
b-i used Adobe cleaner tool (remove ALL)
c-removed raw directories in locations
•C:\Program Files\Adobe
•C:\Program Files(x86)\Adobe
•C:\Program Files\Common Files\Adobe
•C:\Program Files(x86)\Common Files\Adobe
•C:\ProgramData\Adobe
d-removed these links from registry file
•HKEY_LOCAL_MACHINE\SOFTWARE\Adobe
•HKEY_CURRENT_USER\Software\Adobe
•HKEY_LOCAL_MACH INE\SOFTWARE\Wow6432Node\Adobe
•HKEY_CURRENT_USER \Software\Wow6432Node\Adobe
e-restarted the PC
f- newly installed the Master Coll CS6
g-update the software
result of repair of "3" : problem still exists
4.Ok i find out after coordination with support, it should have been created ANOTHER NEW admin account.
4a:so i did the same procedure (uninstalling) in profile B
4b: and then i created brand new admin profile (profile C)for INSTALLATION of software
4c: restarted the pc (and did not updated it yet)
result :
==exporting of any sequence/raw/AE link video material from premiere via "queue" (Encoder) (profile C) : export WORKS
==exporting of any sequence/raw/AE link video material from premiere via "queue" (Encoder) (profile B) : export WORKS
==exporting of any sequence/raw/AE link video material from premiere via "queue" (Encoder) (profile A) : export DOES NOT WORK ! ! !
(in profile A, is possible to export some raw video material in encoder which is imported to it via "drag and drop)
problem i see:, i have my basic profile A, which i am interested to work, because of all my directory modifications are in there..
this issue should be some "broken" connections between encoder and premiere, which refuses to "take material" from it and encode.
what i expect :
to get from Adobe some repair tool, which automatically checks these connections and repair if necessary, without necessity of founding the new profile and reinstallation of whole software.. this is madness !
what i do NOT expect from Adobe:
to get from Adobe advice of kind : you have to reinstall full software in new admin profile. sorry , we do not know the solution, because we do not know, how do behave our software.

Media Encoder Fails to Launch (Mac)

I sent three sequences to media encoder (5.5) from Premiere then looked for the Media Encoder window to start the batch (as usual) and it failed to come up.    I quit Premiere Pro, still no Media Encoder Window.
Rebooted the Mac and tried to launch Media Encoder from the Dock.   It loads the flash screen, tells me about loading the filters then appears to access something in the project folder (the path is too long for me to see what), hides the flash screen and ..... nothing.   Media Encoder is not responding.
I've tried reboot / restart several times and can't get past this.
How can I delete what ever job is keeping it from starting up?

Fixed it. For those searching in the future, hold down CMD+ALT_Shift while clicking on Media Encoder and it will delete preferences and allow Media Encoder to start up.   Phew!

Adobe Media Encoder Fails to start

I recently upgraded to CS5, fully 64-bit, but because a lot of my plugins and etc are still 32-bit, I installed the 32-bit support so I could have premiere & after effects CS4 and CS5 on the same system. But this seems to have created a but with media encoder, When I do a render que in media encoder, it doesn't start at all, just hangs there saying contacting dynamic link manager. The only way to render out of Premiere CS5 is to use the export feature within it. I also get a problem with whenever I say export media, it says there is an update for the media encoder, when there is one for CS4 media encoder not CS5 media encoder. And all the processmanagers and mediaimporter are running in 32-bit for some reason.

I recommend getting the suite. Mixing and matching CS5 and CS4 not a good idea. I took the plunge and so far I don't regret it even though I have run into some bugs that are slowly getting fixed. CS4 engine not the same as CS5.
Rob

Adobe Media Encoder Fails Midway Through Encode, But Says File Was Successfully Encoded

When I send a sequence from Premiere Pro to the AME queue and then start the queue, the encode runs through about a third to half of the sequence and then fails. However, AME says the encode is complete, and gives it a green check mark in the list. The log says "File Successfully Encoded." The resulting file is usually under 100kb and always has a length of 0 seconds.
If I export the sequence directly from Premiere Pro (bypassing the AME queue), I don't have any problems. If I drag a media file directly into the AME queue, that works fine, too. So far, the problem is specific to files being sent from Premiere Pro to AME.
The problem is not constant. I started to see it occasionally after I upgraded to CC 2014, but it's steadily become worse and now a successful encode is the exception rather than the norm.
I've tried deleting all my user-defined presets, including the PresetTree.xml file, and starting from scratch, but that didn't help.
Any ideas on what I should try next?
System Specs
PC w/ Windows 7
16GB RAM
NVIDIA Quadro 4000 card
Premiere Pro CC 2014.0.1

If you have done a complete reinstall, and ran the Adobe CleanScript CS5 (that is the latest), then a Repair Install should not be needed - it would do nothing.
For info, to do a Repair Install, one would insert the installation disc. When the installer module has loaded, it will survey one's system. If it finds the Adobe program(s), it will ask if you wish to Uninstall, or Repair Install. When one chooses Repair Install, it surveys the system again, for that program, and will replace, or correct any issues. This is usually MUCH faster, than doing an uninstall/reinstall.
Good luck, and not sure what else could be the cause.
Hunt

Adobe Media Encoder fails to open (URGENT!)

when I try exporting my material in premiere pro, it opens AME and then it crashes, every time. If this is a common error, can someone plz help me? I haver INCREDIBLY little amount of time.
What I am editing is to be published tomorrow for a promo at a website, and it NEEDS to be finished.
Please help me~

>my laptop crashed and I got this really fancy blue screen
That is a sure sign of driver problems.
Some troubleshooting tips.
Cheers
Eddie
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Reinstalling Adobe Media Encoder

Adobe Media Encoder crashes on launch. It suggests I reinstall the application. I am using Creative Cloud and was wondering the best method for reinstalling. I can't seem to find an uninstaller and if I remove it from applications manually, it doesn't indicate it needs updating (in the updater) nor will it show as option to install in the application manager. I assume this is because it is considered a part of Premiere. Does this mean I need to uninstall all of Premiere? I would rather not... Any tips or suggestions welcomed. Thanks!
Patrick

download directly: http://www.adobe.com/support/downloads/product.jsp?product=160&platform=Windows or http://www.adobe.com/support/downloads/product.jsp?product=160&platform=Mac

Adobe Media Encoder CC Fails To Dynamically Link Embedded AE Comps Within PR.

When launching a PR project in Media Encoder to kick off a render. The dynamic link engine loads the PR sequence just fine but during the render it fails to read any clips that were "relaced with AE comp", instead inserting an "offline media" plate. Launching the PR project and reviewing as well as rendering from within PR works fine. Please note that this worked fine in Adobe Media Encoder CS6.
*****Edit
In doing some tests to consistently replicate the problem, it turns out that AE CC has to be open WITH the replaced clip comps loaded at the time PR OR Media Encoder is running with projects that contain the "replaced with AE comps" footage. Repeating the test with AE CC closed at the time yields the "offline media" result. This is definitely a bug I'd say. AE should not have to be launched with the project files loaded up in order for any dynamically linked comps to work.
****Edit
Please note the entire product chain is CC. Thank you.

Update.....
Problem solved.
It turns out that any dynamically linked CC apps must be run by the same user on the same machine in order to work properly. In this case, PR and AME were being run as a standard user on the workstation while AE was being run as administrator via the shortcut launch properties. The latter being necessary to have certain plugins function properly in AE CC. Modifying the AE shortcut to not run as administrator resolves dynamic linking issues.
Although it can be argued that logically all Adobe apps should be run by the "same user" on the workstation, it would be nice for the dynamic link engine to be more "real world" about linking projects on the same workstation in the case where a particular resource needs to be launched as an administrator. Security considerations in towe, this ain't top secret government or banking data risk management folks. Lighten up. Maybe a little warning box that pops up and says "such and such needs to be run as administrator....do you allow?".....after all this is EXACTLY what the OS does anyway when you launch as anyone other than the administrator from a shortcut. Quite reasonable for you (Adobe) to simply cascade the behavior.

I cannot run Adobe Video Encoder, I get this error: ' Adobe Media Encoder CS6 6.0.1 Update Installation failed. Error Code: U44M2P7'

I cannot run Adobe Video Encoder, I get this error: ' Adobe Media Encoder CS6 6.0.1 Update Installation failed. Error Code: U44M2P7'

Hi
Uninstall the Adobe Application manager from your computer.
and download the latest version of the AAM from the below mentioned sites.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774- For Mac
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 - For Windows
Once installed , Then try to update the application by launching the application and Help--> Update
Hope It Helps
Thanks

I'm launching Adobe Media Encoder in Windows 7 to convert a mov to fla. Msg says it can not import

I'm launching Adobe Media Encoder via Flash Import Video in CS5.5 in Windows 7. The message says "The file xxxx.mov could not be imported: Could not read from source. Please check the settings
and try again" What do I need to do? Thanks

Same problem here, I just installed Win 7 64bit a few days ago, and a fresh install of Adobe Creative Suite 5.5 Web Premium to default location and has all its updates.

Adobe Media Encoder fails on launch

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