Adobe Media Encoder - PProHeadless.exe
Hi!
I have a big problem with PProHeadless.exe in render queue in Adobe Media Encoder. It is not typical error, so I didn't find any solution.
First of all my PC spec:
- Gigabyte X79
- Intel Xeon E5-2620
- Nvidia Quadro 2000D
- 16GB RAM
I don't have any problems with rendering a one file from Premiere Pro or AME. Everything is ruined when I add a queue in AME with multiple Premiere Pro projects. After start queue first project render correct, next render to approx. 60-70s and freeze. After couple of minutes I get message with error PProHeadless.exe stop working. Then, I have to manually kill process PProHeadless.exe from Task Manager. So, after every one clip I have to stop render queue and kill that process. What is wrong? Any sugestions?
Hi Dima,
Thank you very much for your prompt reply. Dragging the sequence from PPro to AME made AME lock up. But your second suggestion of exporting the video directly from PPro seems to be working. I still have 6 minutes to go, but at least it got up to 25% so far, so everything seems good.
Thank you once again!
(although it would be nice if I could go through AME just in case)
Similar Messages
-
Can't for the life of me encode a video from Premiere Pro, it throws an error pointing to "PProHeadless.exe." The encoder will stay active and allow me queue the file, but nothing happens for a long time, and then it crashes with a Dynamic Link error. Nothing gets me out of it -- I have to force restart the Encoder. Anyone experience similar behavior?
Codecs - DV / PCM (AVI ripped straight from DV tape)
Platform in use - Windows
Version number - CS4
Installation language - English
Updates applied - Everything that's come out so far
Project settings - 720x480; 48khz; 16bit...not sure what you want
Operating System - Vista Premium x64
Update/patch level - SP1
Installed language - English
CPU type and speed - Intel Centrino 2 @ 2.8Ghz (x2 cores)
Amount of memory (RAM) - 4GB
Video card - Nvidia GeForce 9600M GT
Driver version - 7.15.11.7928
Number of monitors (displays) in use - 1
Audio card - Integrated (Using HP dv7t 1000)
Driver version - IDT High Definition Audio Codec v.6.10.6087.0
Each hard drive's capacity and space remaining - 160GB (x2) @ 7200rpm; ~25GB remaining on each
Disk setup (partitions used, raid configuration, what is where for OS/projects/media/scratch/audio) - No partitions; OS, project, and scratch on C:; Audio and Video source clips on D:
Hardware capture device - Sony Video Camera (no longer have it, not sure of details)
Capture software - Premiere Pro CS4
Comprehensive list of third-party plug-ins you installed - None
Exact text of any error messages - "PProHeadless.exe has stopped working / A problem caused the problem to stop working correctly. Windows will close the program and notify you if a solution is available."
Explain clearly what you want to do, what you are doing and what the result is - I would like to export a five and a half minute sequence to an MPEG2 - DVD clip. I go through Premiere Pro CS4 and tell it to export in that format (I've tried both internal hard drives and an external hard drive as export locations), Adobe Media Encoder 4.0.1.078 opens and pauses before the error message appears. The sequence's status is then "Waiting", but nothing else happens when I click "Start Queue" with the exception of the same error message appearing. This is my first time trying to export a sequence using CS4, but I've done it many times successfully with CS3 and FCP 6. I've tried reinstalling CS4 and I updated all drivers only a few weeks ago.
Also, the one video clip I'm using as my source-video is a 13GB+ file. It was never broken into shorter segments. -
Adobe Media Encoder CS5 doesn't work anymore (WHY? WHAT's WRONG?)
The system I use is Adobe Production Premium CS5.
I have often used Adobe Media Encoder CS5 started from the export of a film sequence in Adobe Premiere Pro CS5.
On the 31st of December 2013 my computer crashed and dumped more or less at the end of a process of Adobe Media Encoder CS5. There was no complete output.
Since then this program Adobe Media Encoder CS5 cannot start up anymore.
It stops at the start-up saying that the program does not work anymore and that there will be looked for a solution. But then it finishes saying that it will be reported if a solution becomes available in the future.
I have tried the following:
- Run Adobe Media Encoder CS5 (exe) from directory C:\Program Files\Adobe\Adobe Media Encoder CS5 => same problem.
- Stop security control AVG while not online with internet => run Adobe Media Encoder CS5 => same problem.
- Reinstalled complete Production Premium CS5 suite => same problem.
- Removed complete directory C:\Program Files\Adobe\Adobe Media Encoder CS5 and then reinstalled Adobe Premiere Pro CS5 => the full directory C:\Program Files\Adobe\Adobe Media Encoder CS5 with contents was there after the install, but subsequent running of Adobe Media Encoder CS5 => same problem.
- Removed complete contents of D:\mediacache\database\Media Cache and D:\mediacache\Media Cache Files => same problem.
What more can I do ??????
I would be very grateful for a solution.
Regards, Arie de Jong, RotterdamHi Jim,
Thank you very much for the suggestions for a solution. First I considered
re-installing Win 7 Pro, because I did not have a fall-back point
predefined. So I could not try to reload a previous system environment. But
for your information the following.
Yesterday my son suggested that there could be some corruption in a control
file of Adobe Media Encoder, because re-installing that program did not
give a solution. Obviously that then would have to be a file which is not
affected by a program re-install.
What he then did for me is to remove directory
Users\owner\ AppData\Roaming\Adobe\Adobe Media Encoder (he actually
renamed it to hide that directory for Media Encoder).
Thereafter we ran program Media Encoder from Premiere. The result was that
a new directory ......\ Roaming\Adobe\Adobe Media Encoder with proper
control files was automatically generated and the problem was solved.
Regards from Arie de Jong -
PProHeadless.exe has stopped working error when opening projects in Adobe Media Encoder CS6
Hi, I recently upgraded to Adobe Cloud CS6 and am having problems with the Adobe Media Encoder CS 6 (version 6.0.1.31 64-bit).
When I try to add Adobe Premiere projects in AME, it sometimes gives me the following error:
PProHeadless.exe has stopped working
I tried rebooting, and it still gives me the same error. Sometimes the project will load, sometimes it won't.
The Premiere projects contain a H.264 .mov file coming from my Canon T2i. I also added an overlay logo to the bottom right of the video that I created in Adobe After Effects, which only contains text, no effects, no motion, etc. Sometimes I also have a .wav file recorded from a Zoom H4n, but not always. I usually edit those in Adobe Audition with the remove noise feature.
I am running on Windows 7 Ultimate 64-bit. I'm using an i7 with 16GB ram and an ATI 6870 video card.
I have the LUT buddy plugin installed.
It will give me the error the first time I try to load the project, and the connection to Dynamic Link Server will fail. Afterwards, if I try to load the project again, even if I restart AME, it stays stuck in the Connecting to Dynamic Link server...
Any help anyone could provide would be appreciated.Hi Dima,
Thank you very much for your prompt reply. Dragging the sequence from PPro to AME made AME lock up. But your second suggestion of exporting the video directly from PPro seems to be working. I still have 6 minutes to go, but at least it got up to 25% so far, so everything seems good.
Thank you once again!
(although it would be nice if I could go through AME just in case) -
Adobe media encoder cs4 extremely slow (5 hours for 8 minute video)
I know you have seen slowencoder issues before, but I have tried everything I can to fix this and need help.
Lets start with basic info:
8 minute vieo takes over 5 hours to generate final video.
Observations: 3 processes are running most of the time, with over 2GB memory left over and available, I/O is low, CPU is at 90 to 100 percent for hours during encode.
PProHeadless.exe 48-50%
Adobe Media Encoder.exe 30-40%
ImporterProcessServer.exe can be from 30-50% CPU but not constant.
I live in San Jose, and am willng to take this laptop to your Office to debug it personally. (FYI)
CS4: 4.2.1 with all updates applied
ALL Encoder OUTPUT is set to a 128GB Solid State Drive drive so there are very low delays on I/O: SAMSUNG MMCRE28G8MXP-0VB.
This setting is in the general disk setting, media cache files, etc. All I/O is to this drive, except the project file which for some reason gets copied to temp on c drive... (no I/O there however)
OS Boot drive is the seagate hybrid drive and is also very fast: ST95005620AS
H.264 with preset Youtube HD wide screen standard preset
All Video source files are this format from either a sony HDV or a panasonic HDV.
SONY HDV: 30 Interlaced
Type: MPEG Movie
File Size: 78.3 MB
Image Size: 1440 x 1080
Pixel Depth: 32
Frame Rate: 29.97
Source Audio Format: 48000 Hz - compressed - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00;00;24;13
Average Data Rate: 3.2 MB / second
Pixel Aspect Ratio: 1.3333
Panasonic: 60P:
Type: MPEG Movie
File Size: 142.0 MB
Image Size: 1920 x 1080
Pixel Depth: 32
Frame Rate: 59.94
Source Audio Format: 48000 Hz - compressed - 6 channels
Project Audio Format: 48000 Hz - 32 bit floating point - 6 channels
Total Duration: 00;00;45;30
Average Data Rate: 3.1 MB / second
Pixel Aspect Ratio: 1.0
Sysinfo:
OS Name Microsoft Windows 7 Enterprise
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name JBRANDT-WS
System Manufacturer LENOVO
System Model 4389AB8
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz, 1600 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date LENOVO 6NET74WW (1.34 ), 10/27/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name CISCO\jbrandt
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.93 GB
Available Physical Memory 1.99 GB
Total Virtual Memory 7.93 GB
Available Virtual Memory 1.58 GB
Page File Space 0 bytes
DISPLAY:
Name NVIDIA Quadro FX 880M
PNP Device ID PCI\VEN_10DE&DEV_0A3C&SUBSYS_214517AA&REV_A2\4&5AED965&0&0018
Adapter Type Quadro FX 880M, NVIDIA compatible
Adapter Description NVIDIA Quadro FX 880M
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version 8.17.12.5738
INF File oem77.inf (Section052 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1600 x 900 x 49 hertz
Bits/Pixel 32
Memory Address 0xCC000000-0xCDEFFFFF
Memory Address 0xD0000000-0xDFFFFFFF
Memory Address 0xCE000000-0xDFFFFFFF
I/O Port 0x00002000-0x00002FFF
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nvlddmkm.sys (8.17.12.5738, 12.46 MB (13,065,064 bytes), 6/28/2010 6:21 AM)
Adobe Project file:
XML 400 pages so skipped
Encoding additional info:
I use time Warping ON SOME OF THE CLIPS, and I TOOK 2 of the 60P videos and set the time to 10% and 20% IN THIS PROJECT FOR SLOW MOTION OF THE ENTIRE CLIP.
Another note that you need to look at separately:
I have seen issues trying to time warp and 60P video interpreted at 30P and time warped. It displays fine, but WILL NOT RENDER. I deleted these and re-did them at 10 and 15% time respectively to get the video rendered.
Looking forward to help.
JimHarm:
Cost: I got 2 of the Kingston 128GB SSD V100 from Costco at around 165 each (after rebate). They are on sale, and there is a 40 rebate each drive (up to 2) rebate.
Yes you are right, I did not expect improvements for Premiere pro, but I installed because I use this configuration on other systems for 1 year... and here are the results...
ALL of the data on this sytem is backed up on my 8TB server. I can loose anything here and get it back. I see the OS as just another replaceable disk.
I used the system motherboard hardware Raid 0 for C: AND... I put 3 of the 1TB drives on the motherboard hardware raid as a data disk. Data disk is ALL scratch disk, for the encoded files and cache. Source files are on the other software striped drive. Of course I loaded a fresh install and moved to Windows 7 64bit...
Overall observations:
As you predicted encode times did not improve much, It was 15 minutes vs 17 minutes at 2.66 clock. I am unimpressed with the Intel Motherboard Raid 0. I saw the SSD was blazingly fast, but I think moving these to a RAID controll they will go faster. Each SSD drive in 200+MB/S rated.
What I do see is dramatic improvements in load times of the OS and ANY program you run. The pagefile was moved back to this raid 0 drive after benchmarks. RUNNING ANY application (adobe, microsoft, ALL are blazingly fast to load).
Example: Premiere pro CS5 from click on launch to CS5 prompting for a project name was 5.5 seconds... I would not take this out of the system for any money saved. It is amazing. Almost as good as the nvidia quadro FX 4000 Display card and the CS5.
My NEXT investment IS the RAID controller, and 6 of the Hitachi deskstar 3TB 6GPS Sata III drives to replace all my current drives. Next month or so for that.
I want components that I can keep in the system when I do replace the motherboard and CPU. I will tune this system as I have funds, and ask for help when this system no longer is viable and replace the motherboard. I will ask for the fastest motherboard and CPU combo that you can buy, and keep my 730X(treme) case and add a water cooler. As drives add 1TB a year in size, they seem to meet myneeds and I replace the old every 2 years to get the space I need.
As always your comments are spot on and I appreciate your reviews.
Bechmarks are from CPUID's toolkit, here are the disk benchmarks:
Disk Performance in MB/S
OS
Sequential read
Sequential Write
buffered read
buffered write
random read
Improvements: Sequential write MB/Sec
Sequential read
buffered read
buffered write
random read
C: 1 velociraptor
Vista Ultimate
97.38
72.45
139.05
128.52
33
Baseline
Baseline
Baseline
Baseline
Baseline
C: Motherboard Hardware Raid 0 128G Kingston (220gb)
Windows 7 64bit
230.98
98.92
229.59
229.59
53
237.19%
136.54%
165.11%
178.64%
160.61%
Data 1: software raid 2 drives
Vista Ultimate
108.36
54.66
121.05
73.01
34
Baseline
Baseline
Baseline
Baseline
Baseline
Data 1: software raid 2 drives
Windows 7 64bit
111.35
55.6
131.83
74.58
25
102.76%
101.72%
108.91%
102.15%
73.53%
Data 2:3 software raid 0 3 drives
Vista Ultimate
129.4
160.7
154.49
143.7
29
Baseline
Baseline
Baseline
Baseline
Baseline
Data 2: Motherboard Hardware Raid 0 raid 0, 3 drives
Windows 7 64bit
132.5
212.66
179.59
162.85
44
102.40%
132.33%
116.25%
113.33%
151.72% -
Premiere Pro CS4
File > Export > Youtube SD > 640x480
Media on C drive > encoding to C drive
After 3 mins, adobe media encoder hangs, elapsed queue time does not move, elapsed time does not move, estimated remaining does not move.
I only have 2 titles in video, no video transitions, and an mp3 audio file i added in.
what should i try?Jim,
I did a quick small project and it did not hang.
Ever since I overlayed the audio track with my MP3 audio it has been causing issues.
The estimateed remaining time starts at 38:00 then quickly goes down to 13:06 or so, and then it hangs. In the task manager, the processes are still running and under performance PF Usage is 3.38 GB (probably all of the RAM), and CPU at 0%.
I'm gonna let it run for a few hours to see if it moves at all. then if that doesn't work remove the audio and see if that works.
Update:1 hour no movement.
ImporterPrcoessServer.exe 1,060,656 K
PProHeadless.exe 106,616K
Adobe Premiere Pro.exe 33,900K
PhotoshopServer.exe 6,738 K
Any other suggestions? -
Can I use Flex with Adobe Media Encoder to automate encoding?
I am thinking about learning Flex assuming I can do the following.
Can I use Flex to automate the process of converting/encoding videos from many formats to FLV format?
If so, what encoder do I use for this process? Flash media encoder?
Can Flash Media Encoder interface with Flex (PHP/XML/ActionScript) to automatically with presets configuered convert/encode videos that have been uploaded and placed into a folder into FLV format?
Thanks.Guys,
I have developed a simple script ( batch file *.bat)) that will check if encoding is still being done ( every 60+ secs ) and if the process is over, it will shutdown the PC. I tried to keep the code very very simple so that others can improve it.
For now , i have tested this on Windows 7 SP1 - 64 bits and it wokrs well.
Here is the code, copy and paste it into notepad - i named it AutoPowerOff-AdobeMediaEnCoder.bat
..........copy code below ..........
@echo off
echo.
date /t
time /t
echo.
:StartMonitoring
echo.
echo.
echo.
color 0f
echo Start monitoring Adobe Media Encoding Process
echo Check every 60 secs via KeepMonitoring
ping 127.0.0.1 -n 60 > nul
Goto Check
:KeepMonitoring
echo.
echo.
echo.
color 0f
echo Continue Monitoring Adobe Media Encoding Process - every 60s
ping 127.0.0.1 -n 60 > nul
Goto Check
:Check
echo.
echo.
echo.
color 0e
echo Checking If Encoding Process Over ?
echo.
echo.
color 0a
tasklist | find /i "PProHeadless.exe"
IF ERRORLEVEL 1 GOTO AutoPowerOFF
IF ERRORLEVEL 0 echo. && echo Encoding Still In Progress && GOTO KeepMonitoring
:AutoPowerOFF
echo.
echo.
echo.
color 0c
echo Process PProHeadless.exe does not exist anymore
echo Assume Encoding DONE
echo PC Poweroff Initiated
echo.
echo.
echo ShutDown PC After 60 sec
shutdown /s /t 60
:END
....... end of code ..............
If some of you can check it out on other platforms and report back, i can maintain this thread.
Regards,
Marco. -
Adobe Media Encoder for CS4 error Could not read from the source
Hello,
I get an error when I try to export from Premiere CS4. It doesn't matter how I export. Seems like an easy fix, but I can't figure it out. Any help is appreciated:
- Source File: C:\DOCUME~1\ARTWHI~1\LOCALS~1\Temp\extra and b roll.prproj
- Output File: E:\Living Accused Movie Transfers\video\Cindy at table.avi
- Preset Used: NTSC DV
- Video:
- Audio:
- Bitrate:
- Encoding Time: 16:10:34
1/21/2009 9:50:25 PM : Encoding Failed
Could not read from the source. Please check if it has moved or been
deleted.
Thank you
ArtWhen you attempt to encode media with Adobe Media Encoder CS4 on Windows, the following error message appears in the text file (AMEEncodingErrorLog.txt) that opens when you click the error icon: "Encoding Failed. Could not read from the source. Please check if it has moved or been deleted."
If it's that correct, you removed an earlier version of Adobe Premiere Pro or Adobe Creative Suite on the same computer.
Do one or both of the following solutions:
Solution 1: Create a shortcut to the Premiere Pro executable file, rename the shortcut to Premiere, and move the shortcut to C:\Program Files\Common Files\Adobe\dynamiclink.
Close all Adobe applications.
In Windows Explorer, navigate to C:\Program Files\Adobe\Adobe Premiere Pro CS4. (If you installed Premiere Pro CS4 in a location other than the default of C:\Program Files\Adobe, then navigate to your custom installation location.)
Right-click on Adobe Premiere Pro.exe (which might appear without the .exe extension) and choose Create Shortcut.
Rename the newly created shortcut to just Premiere.
Important: The name of the shortcut must be exactly Premiere with no other characters.
Open a second Windows Explorer window, and navigate to C:\Program Files\Common Files\Adobe\dynamiclink.
Move the Premiere shortcut that you created into the dynamiclink folder.
Solution 2: Remove and reinstall all Premiere Pro CS4 components or all Adobe Creative Suite 4 components.
Do one of the following:
Windows XP: Choose Start > Control Panel > Add or Remove Programs.
Windows Vista: Choose Start > Control Panel > Programs and Features.
In the list of installed programs, select Adobe Premiere Pro CS4, Adobe Creative Suite 4 Production Premium, or Adobe Creative Suite 4 Master Collection.
Click Change/Remove (Windows XP) or Uninstall (Windows Vista).
Follow the on-screen instructions to remove all components of Premiere Pro CS4 (including Adobe Encore CS4 and Adobe OnLocation CS4) or to remove all components of your edition of Adobe Creative Suite 4.
Re-install your Adobe software. -
Adobe media encoder export error "writer not found"
When trying to export to wmv using adobe media encoder I get an export error of "writer not found". I did a search and found others having the same issue with no fix as far as I can see. Just wondering if anyone has any more iformation on this. I'm using Vista Ultimate and Premiere CS3.
ThanksI registered the WMEncoderHelper.exe file with regserv, but I still get
the "writer not found error". I wish I knew what codec it is trying to find and use. -
How to open Adobe Media Encoder CS5 in Windows
Please excuse my ignorance but how do you open Adobe Media Encoder? I've searched everywhere and cannot find a solution. In Adobe help,it says it's in the start menu under all programs but all I have been able to find is a folder with a bunch of dll files. If I try to export a clip from Premiere Pro, It doesn't open, no error message or anything, simply nothing happens. I found an update but that still didn't do anything, still no luck in finding it. Thanks in advance for any feedback.
On my computer folder structure is...
Program Files... Adobe... Adobe Media Encoder CS5
Includes (along with a lot of dll files)
Adobe Media Encorer.exe dated 8/6/2010 size 1,848 kb -
Exporting in Adobe Media Encoder fails in CS4 after CS3 is removed.
There's an issue with Adobe Media Encoder in CS4 where encoding will fail after CS3 is uninstalled.
If you never had CS3 installed on your machine - no problem.
If you never had CS3 and CS4 installed at the same time - no problem.
If you had CS3 and CS4 installed concurrently, then uninstalled CS3 - Houston, you have a problem.
You will need to uninstall CS4 and then reinstall CS4.
The error message is:
Encoding Failed
Could not read from the source. Please check if it has moved or been deleted.
One more thing I forgot to mention, this is a Win-only issue.>Does anyone understand this?
Simple:
1. Open a Windows Explorer window and navigate to the folder that contains "dynamiclinkmanager.exe"
2. Open a
second Windows Explorer window and navigate to the folder that contains "Premiere.exe"
3. Arrange the windows side by side.
4. Right-click on "Premiere.exe" and drag to the first explorer window, targeting between the files so as to avoid any specific file.
5. Release the right-hand mouse button.
6. Select "create shortcut here" from the pop-up menu.
Cheers
Eddie
PremiereProPedia (
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Forum FAQ -
Adobe Media Encoder Appcrash in MSVCR90.DLL upon exit
Hello folks,
I didn’t see a forum for Adobe Media Encoder (hereafter referred to as AME), but since we are using AME hand-in-hand with Premiere, I thought I would post this here to see if anyone had any insight to why this is happening. Thank you in advance if you can help me figure this out; I truly appreciate any and all assistance!
I am the computer lab manager for the visual arts department at a community college. We teach video production courses in which we capture audio and video footage into Premiere CS5 and then export that footage to AME CS5. We do this on PC hardware (Dell Optiplex 755 and 780 units) running Windows 7 Enterprise 64 bit.
The way that I configure the master image is to install all software (the Adobe Master Collection) under the administrator account, configure settings within the programs (an example, though it is not related to this, just to give you an idea as to what I do to configure the master image – since our PCs have 2 hard drives, I launch Photoshop and change the scratch disk setting to point to the second drive) and then copy the local admin profile over to the default user profile within Windows so that all students get the same settings configured the way we want it.
Now, before I copy the profile over, I test the system thoroughly to make sure that everything is working as it should. AME functions fine prior to the profile copy. However, once I copy the profile over, and I use Sysprep for this because it is the only Microsoft supported solution for profile copying in Windows 7 that I know of, everything functions perfectly except when you go to close AME, it throws this error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Media Encoder.exe
Application Version: 5.0.0.402
Application Timestamp: 4b90428a
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.4926
Fault Module Timestamp: 4a1750b0
Exception Code: 40000015
Exception Offset: 0000000000042366
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033
Additional Information 1: 8229
Additional Information 2: 822983f92e0fd00f8f437ec0e323139f
Additional Information 3: 285f
Additional Information 4: 285f9b2b24a1e8904affbcc4b711d880
I am assuming that Sysprep resets something when it copies the profile because I can log in as the Administrator during the testing phase and this does not happen. Once I sysprep and log in as Administrator again post-sysprep, this happens not only under Administrator, but under every other account that I log in as, both local and domain, and both with admin and non-admin privileges.
I ran the Adobe Updates to no avail. No matter what, this keeps happening.
This is a minor issue as everything does work, it is just that I am getting complaints from students and instructors that this is happening. Again, thank you in advance for your help. I appreciate it wholeheartedly.In the past (I do not know if that still applies today) there were problems with the Microsoft Visual C++ libraries that could be solved by downloading and installing the relevant DLL's from the Microsoft website. Beware, there are numerous files and you have to take care to download and install the version for your OS. Adobe tried to alleviate that problem, but may not have solved all the issues. It is worth a try.
-
Adobe Media Encoder CC 7.2.0.43 is still crashing after beginning of encoding! In my case this bug exists for months now and Adobe is not able to get rid of its own programming faults! The user pays a lot of money for the license and doesn't get a functioning software! I spent days to get a solution now, but NOTHING of your suggested help works!
This is my 'support' history beginning in AUGUST (!):
Sent: Thursday, August 15, 2013 ...
Subject: Bug Report
Product: Adobe Media Encoder
Product Version: CC
Operating System : Windows 7
OS version: Service P1
Concise problem statement: Steps to reproduce bug:
1. Go to Premiere Media Export
2. Stating Media Export Parameters for ME
3. Starting ME
4. Define video title and path
5. Start Media Encoder CC rendering
6. ME states 'Preview not available'
7. Rendering aborts after about 15 sec.
8. Media Encoder CC crashes, no matter which kind of video! Every time.
9. Direct 'Export' from Premiere CC is possible with all the same parameters, but CC AME crashes!
10. Also installed Premiere CS 6 Media Encoder WORKS without any problems, but not the CC Media Encoder!!
Expected results: Media Encoder CC WORKING. This is still my expected result as a paying customer!
My steps to solve these problems (with Adobe's help) were / are:
- Cleant every suggested media cashes.
- Tried to render the sequences also without audio.
- Tried to render as one pass.
- Even if I try just to export ONE simple standard SONY PMW EX1 mp4 file which should never cause problems it chrashes, also without audio.
- Also if I clean all preferences and caches before, EVERY file type crashes, no matter if I try to export a video or a still picture.
- This is not happening in Adobe AME CS6 with the same files, but in CC!! CS6 still renders reliably with preview, but CC crashes without being able to show any preview.
- Held the Shift key down while starting AME. This should reset preferences and so on...
- Deleted suggested "7.0" directories as described in other forum posts concerning this topic.
- Logged out of my CC account.
- Deinstalled and reinstalled PPro, After Effects, InDesign, Flash, using Adobe Creative Cloud Cleaner Tool. All is the newest version 7.2.
- Set GPU renderer to "Software Only". Some video cards have issues when GPU is set to "OpenCL" or "CUDA".
- Checked updates available for video driver. Latest is installed.
- Turned off "Enable Native Premiere Pro sequence import" in AME prefs.
- AMEEncodingErrorLog.txt doesn't have any content, not a single line.
NOTHING WORKED OR HELPED!
Windows Crash log: WER3A92.tmp.WERInternalMetadata.xml:
<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
<OSVersionInformation>
<WindowsNTVersion>6.1</WindowsNTVersion>
<Build>7601 Service Pack 1</Build>
<Product>(0x3): Windows 7 Home Premium</Product>
<Edition>HomePremium</Edition>
<BuildString>7601.18247.amd64fre.win7sp1_ ... private data erased here ...</BuildString>
<Revision>1130</Revision>
<Flavor>Multiprocessor Free</Flavor>
<Architecture>X64</Architecture>
<LCID>1031</LCID>
</OSVersionInformation>
<ParentProcessInformation>
<ParentProcessId>9168</ParentProcessId>
<ParentProcessPath>C:\Program Files\Adobe\Adobe Media Encoder CC\32\dynamiclinkmanager.exe</ParentProcessPath>
<ParentProcessCmdLine>"C:\Program Files\Adobe\Adobe Media Encoder CC\32\dynamiclinkmanager.exe"</ParentProcessCmdLine>
</ParentProcessInformation>
<ProblemSignatures>
<EventType>APPCRASH</EventType>
<Parameter0>Adobe Media Encoder.exe</Parameter0>
<Parameter1>7.2.0.43</Parameter1>
<Parameter2>52a18991</Parameter2>
<Parameter3>libmmd.dll</Parameter3>
<Parameter4>12.0.12.2</Parameter4>
<Parameter5>5073ba44</Parameter5>
<Parameter6>c0000005</Parameter6>
<Parameter7>00000000000bfd76</Parameter7>
</ProblemSignatures>
<DynamicSignatures>
<Parameter1>6.1.7601.2.1.0.768.3</Parameter1>
<Parameter2>1031</Parameter2>
<Parameter22>4c50</Parameter22>
<Parameter23>4c50fbaed87d7d2a6adc173c5da6a755</Parameter23>
<Parameter24>28b8</Parameter24>
<Parameter25>28b834131666732fe13a476b5fa8febe</Parameter25>
</DynamicSignatures>
<SystemInformation>
<MID> ... private data erased here ... </MID>
<MarkerFile>1043_ASUSTEK_G74SX_V20_WIN7</MarkerFile>
<SystemManufacturer>ASUSTeK Computer Inc.</SystemManufacturer>
<SystemProductName>G74Sx</SystemProductName>
<BIOSVersion>G74Sx.203</BIOSVersion>
</SystemInformation>
</WERReportMetadata>
Adobe team, I'm at my wits' end now and don't know how to continue. Can you help me?https://www.youtube.com/watch?v=oJ0hz9JkLgM
-
Adobe Media Encoder becomes unresponsive if i try to add more than one file to the queue. This occurs by drag and drop of using the file explorer method. It ebven hangs in the same way if a video has finished processing and another one is added right away afterwards.
I am using win7 64 bit with 12 GB ram. No other apps are running at the same time. I have restarted the computer and app still fails.
I notice while running the app that dllhost.exe uses in excess of 8gb of RAM and continually increases.
Any ideas?
EBear in mind that iI am using win7:
I found every instance of 3d video files stored on the computer and deleted these (I personally did not want these, if you do need 3d video files on your computer you will have to work out how to save this in a way that does not create a thumbnail.
I then went in to the task manager (right click on the bar at the bottom of your secreen and select 'Start task manager'), select the 'Processes' tab, locate the process 'dllhost' (it will be the one taking up most fo the available memory) and kill it.
Instead of going through the steps with the task manager you could just restart the computer (which will also kill the process).
Let me know if this helps. -
Adobe Media Encoder has stopped working
I have Premiere version CS4, on windows vista 64 bit. All of a sudden the Media Encoder has stopped working, when I press problem details it says:
Problem Event Name: APPCRASH
Application Name: Adobe Media Encoder.exe
Application Version: 4.0.1.0
Application Timestamp: 4933bbdc
Fault Module Name: WatchFolder.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4933b879
Exception Code: c0000005
Exception Offset: 0000a7b3
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
I have restarted the computer several times and it gives the same message
What can I do?
Thanks!Did you set up a watch folder on an external or network drive, or any
other drive that isn't there any more?
-Jeff
I have Premiere version CS4, on windows vista 64 bit. All of a sudden the Media Encoder has stopped working, when I press problem details it says:
Problem Event Name: APPCRASH
Application Name: Adobe Media Encoder.exe
Application Version: 4.0.1.0
Application Timestamp: 4933bbdc
Fault Module Name: WatchFolder.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4933b879
Exception Code: c0000005
Exception Offset: 0000a7b3
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
I have restarted the computer several times and it gives the same message
What can I do?
Thanks!
>
>
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