Adobe muse not working!

i have paid for the month to month with adobe muse but when click the download button NOTHING happens!!! this has been for 2 days now and NO ONE can help over the phone. ALSO, how is there NOT an option to make an image larger on your website? when you start building a site on adobe muse, which i did on the free trail, there are slideshow options but NO lightbox picture options! and even with the slide show the images don't get large enough to read! any help at all would be GREAT!

I tried to use a debugger and it gave me this problem:
Unhandled exception at 0x53D8D756 (Adobe AIR.dll) in Adobe Muse.exe
I wonder what this is?

Similar Messages

  • "Adobe Muse Stopped Working"

    I've been using Muse for about a month, with no problems. Today, I have repeatedly crashed with the error "Adobe Muse Stopped Working".
    This happens 10 minutes or so after I open Muse. It happens whether or not I have another app open. I tried closing and recreating the site from scratch. It still crashes.
    Suggestions?

    To provide more info:
    Windows 8.1
    Complete error message:
    Adobe Muse CC has stopped Working
    A problem caused the program to stop working correctly.
    Windows will close the program and notify you if a solution is
    available

  • Muse not working

    I just paid you for Adobe Cloud...why is Muse not working?

    I have the same problem. Installed it on a brand new mac. it opens and then chrashes right away. Tried to uninstall (using the uninstaller), and reinstall. Still no luck.
    What to do?
    Come on, Adope - make it work. It's a great pogram... in theory. But in real life it chrashes way too much.
    Here's the crash report.
    Process:    
    Adobe Muse [585]
    Path:       
    /Applications/Adobe Muse.app/Contents/MacOS/Adobe Muse
    Identifier: 
    AdobeMuse
    Version:    
    7.2.232 (???)
    Code Type:  
    X86 (Native)
    Parent Process:  launchd [163]
    Responsible:
    Adobe Muse [585]
    User ID:    
    71377919
    Date/Time:  
    2014-03-04 11:19:39.309 +0100
    OS Version: 
    Mac OS X 10.9.2 (13C64)
    Report Version:  11
    Anonymous UUID:  58460D36-9FD3-FF51-D6FA-9DAEF5C27B62
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c0000070
    VM Regions Near 0xc0000070:
    Stack             
    00000000bf800000-00000000c0000000 [ 8192K] rw-/rwx SM=COW 
    -->
    CG shared images  
    00000000c0003000-00000000c000b000 [   32K] r--/r-- SM=SHM 
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_malloc.dylib   
    0x91915f2d get_tiny_previous_free_msize + 41
    1   libsystem_malloc.dylib   
    0x91911da9 szone_free_definite_size + 673
    2   libsystem_malloc.dylib   
    0x9191bd1d free + 277
    3   com.adobe.AIR            
    0x02f1ca28 0x2900000 + 6408744
    4   com.adobe.AIR            
    0x02f211ef 0x2900000 + 6427119
    5   com.adobe.AIR            
    0x02f4f205 0x2900000 + 6615557
    6   com.adobe.AIR            
    0x02f9b9e3 0x2900000 + 6928867
    7   com.adobe.AIR            
    0x02facb0b 0x2900000 + 6998795
    8   com.adobe.AIR            
    0x02fa602c 0x2900000 + 6971436
    9   com.adobe.AIR            
    0x02fa6569 0x2900000 + 6972777
    10  com.adobe.AIR            
    0x02fa66d2 0x2900000 + 6973138
    11  com.adobe.AIR            
    0x02fb03d4 0x2900000 + 7013332
    12  com.adobe.AIR            
    0x02fb0f98 0x2900000 + 7016344
    13  com.adobe.AIR            
    0x02f4fd80 0x2900000 + 6618496
    14  com.adobe.AIR            
    0x03082ad1 0x2900000 + 7875281
    15  com.adobe.AIR            
    0x03084893 0x2900000 + 7882899
    16  com.adobe.AIR            
    0x02c956a0 0x2900000 + 3757728
    17  com.apple.AppKit         
    0x923b091a -[NSTrackingArea mouseMoved:] + 105
    18  com.apple.AppKit         
    0x92391044 -[NSWindow sendEvent:] + 1112
    19  com.adobe.AIR            
    0x02c9f55d 0x2900000 + 3798365
    20  com.apple.AppKit         
    0x9232ee3d -[NSApplication sendEvent:] + 1282
    21  com.adobe.AIR            
    0x02c8f717 0x2900000 + 3733271
    22  com.apple.AppKit         
    0x921741fc -[NSApplication run] + 823
    23  com.adobe.AIR            
    0x0290a14a 0x2900000 + 41290
    24  com.adobe.AIR            
    0x0290a490 0x2900000 + 42128
    25  libobjc.A.dylib          
    0x933dc2af -[NSObject performSelector:withObject:] + 70
    26  AdobeMuse                
    0x00002f8f start + 2567
    27  AdobeMuse                
    0x000025bd start + 53
    Thread 1:
    0   libsystem_kernel.dylib   
    0x9b731046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib  
    0x9a8b9dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib  
    0x9a8bdcce start_wqthread + 30
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib   
    0x9b731992 kevent64 + 10
    1   libdispatch.dylib        
    0x96b5b8ad _dispatch_mgr_invoke + 238
    2   libdispatch.dylib        
    0x96b5b546 _dispatch_mgr_thread + 52
    Thread 3:: BackgroundThread
    0   libsystem_kernel.dylib   
    0x9b7307ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x9a8bad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x9a8bcbd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR            
    0x02e1e449 0x2900000 + 5366857
    4   com.adobe.AIR            
    0x02c50650 0x2900000 + 3475024
    5   com.adobe.AIR            
    0x02e1e569 0x2900000 + 5367145
    6   com.adobe.AIR            
    0x02e1e5e3 0x2900000 + 5367267
    7   com.adobe.AIR            
    0x02e1e693 0x2900000 + 5367443
    8   libsystem_pthread.dylib  
    0x9a8b85fb _pthread_body + 144
    9   libsystem_pthread.dylib  
    0x9a8b8485 _pthread_start + 130
    10  libsystem_pthread.dylib  
    0x9a8bdcf2 thread_start + 34
    Thread 4:: BackgroundThread
    0   libsystem_kernel.dylib   
    0x9b7307ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x9a8bad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x9a8bcbd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR            
    0x02e1e449 0x2900000 + 5366857
    4   com.adobe.AIR            
    0x02c50650 0x2900000 + 3475024
    5   com.adobe.AIR            
    0x02e1e569 0x2900000 + 5367145
    6   com.adobe.AIR            
    0x02e1e5e3 0x2900000 + 5367267
    7   com.adobe.AIR            
    0x02e1e693 0x2900000 + 5367443
    8   libsystem_pthread.dylib  
    0x9a8b85fb _pthread_body + 144
    9   libsystem_pthread.dylib  
    0x9a8b8485 _pthread_start + 130
    10  libsystem_pthread.dylib  
    0x9a8bdcf2 thread_start + 34
    Thread 5:: BackgroundThread
    0   libsystem_kernel.dylib   
    0x9b7307ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x9a8bad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x9a8bcbd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR            
    0x02e1e449 0x2900000 + 5366857
    4   com.adobe.AIR            
    0x02c50650 0x2900000 + 3475024
    5   com.adobe.AIR            
    0x02e1e569 0x2900000 + 5367145
    6   com.adobe.AIR            
    0x02e1e5e3 0x2900000 + 5367267
    7   com.adobe.AIR            
    0x02e1e693 0x2900000 + 5367443
    8   libsystem_pthread.dylib  
    0x9a8b85fb _pthread_body + 144
    9   libsystem_pthread.dylib  
    0x9a8b8485 _pthread_start + 130
    10  libsystem_pthread.dylib  
    0x9a8bdcf2 thread_start + 34
    Thread 6:: BackgroundThread
    0   libsystem_kernel.dylib   
    0x9b7307ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x9a8bad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x9a8bcbd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR            
    0x02e1e449 0x2900000 + 5366857
    4   com.adobe.AIR            
    0x02c50650 0x2900000 + 3475024
    5   com.adobe.AIR            
    0x02e1e569 0x2900000 + 5367145
    6   com.adobe.AIR            
    0x02e1e5e3 0x2900000 + 5367267
    7   com.adobe.AIR            
    0x02e1e693 0x2900000 + 5367443
    8   libsystem_pthread.dylib  
    0x9a8b85fb _pthread_body + 144
    9   libsystem_pthread.dylib  
    0x9a8b8485 _pthread_start + 130
    10  libsystem_pthread.dylib  
    0x9a8bdcf2 thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib   
    0x9b730b76 __semwait_signal + 10
    1   libsystem_c.dylib        
    0x991cdfb7 nanosleep$UNIX2003 + 219
    2   com.adobe.AIR            
    0x02e1e4f4 0x2900000 + 5367028
    3   com.adobe.AIR            
    0x02ca67ed 0x2900000 + 3827693
    4   com.adobe.AIR            
    0x02ca680a 0x2900000 + 3827722
    5   com.adobe.AIR            
    0x02e1e569 0x2900000 + 5367145
    6   com.adobe.AIR            
    0x02e1e5e3 0x2900000 + 5367267
    7   com.adobe.AIR            
    0x02e1e693 0x2900000 + 5367443
    8   libsystem_pthread.dylib  
    0x9a8b85fb _pthread_body + 144
    9   libsystem_pthread.dylib  
    0x9a8b8485 _pthread_start + 130
    10  libsystem_pthread.dylib  
    0x9a8bdcf2 thread_start + 34
    Thread 8:: ScriptTimeout
    0   libsystem_kernel.dylib   
    0x9b7307ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x9a8bad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x9a8bcc25 pthread_cond_timedwait$UNIX2003 + 71
    3   com.adobe.AIR            
    0x02e1e475 0x2900000 + 5366901
    4   com.adobe.AIR            
    0x02e6070a 0x2900000 + 5637898
    5   com.adobe.AIR            
    0x02e1e569 0x2900000 + 5367145
    6   com.adobe.AIR            
    0x02e1e5e3 0x2900000 + 5367267
    7   com.adobe.AIR            
    0x02e1e693 0x2900000 + 5367443
    8   libsystem_pthread.dylib  
    0x9a8b85fb _pthread_body + 144
    9   libsystem_pthread.dylib  
    0x9a8b8485 _pthread_start + 130
    10  libsystem_pthread.dylib  
    0x9a8bdcf2 thread_start + 34
    Thread 9:
    0   libsystem_kernel.dylib   
    0x9b72bf7a mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x9b72b16c mach_msg + 68
    2   com.apple.CoreFoundation 
    0x96754d29 __CFRunLoopServiceMachPort + 169
    3   com.apple.CoreFoundation 
    0x96754301 __CFRunLoopRun + 1393
    4   com.apple.CoreFoundation 
    0x96753b1a CFRunLoopRunSpecific + 394
    5   com.apple.CoreFoundation 
    0x9675397b CFRunLoopRunInMode + 123
    6   com.apple.AppKit         
    0x9232bb68 _NSEventThread + 283
    7   libsystem_pthread.dylib  
    0x9a8b85fb _pthread_body + 144
    8   libsystem_pthread.dylib  
    0x9a8b8485 _pthread_start + 130
    9   libsystem_pthread.dylib  
    0x9a8bdcf2 thread_start + 34
    Thread 10:: CoreLoop
    0   libsystem_kernel.dylib   
    0x9b7307ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x9a8bad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x9a8bcc25 pthread_cond_timedwait$UNIX2003 + 71
    3   com.adobe.AIR            
    0x02e1e475 0x2900000 + 5366901
    4   com.adobe.AIR            
    0x02ff9fe2 0x2900000 + 7315426
    5   com.adobe.AIR            
    0x02e1e569 0x2900000 + 5367145
    6   com.adobe.AIR            
    0x02e1e5e3 0x2900000 + 5367267
    7   com.adobe.AIR            
    0x02e1e693 0x2900000 + 5367443
    8   libsystem_pthread.dylib  
    0x9a8b85fb _pthread_body + 144
    9   libsystem_pthread.dylib  
    0x9a8b8485 _pthread_start + 130
    10  libsystem_pthread.dylib  
    0x9a8bdcf2 thread_start + 34
    Thread 11:: JavaScriptCore: FastMalloc scavenger
    0   libsystem_kernel.dylib   
    0x9b7307ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib  
    0x9a8bad1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib  
    0x9a8bcbd9 pthread_cond_wait$UNIX2003 + 71
    3   WebKit.dylib             
    0x0df923e3 WebKitGetAPI + 1401477
    4   WebKit.dylib             
    0x0df92451 WebKitGetAPI + 1401587
    5   libsystem_pthread.dylib  
    0x9a8b85fb _pthread_body + 144
    6   libsystem_pthread.dylib  
    0x9a8b8485 _pthread_start + 130
    7   libsystem_pthread.dylib  
    0x9a8bdcf2 thread_start + 34
    Thread 12:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib   
    0x9b72bf7a mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x9b72b16c mach_msg + 68
    2   com.apple.CoreFoundation 
    0x96754d29 __CFRunLoopServiceMachPort + 169
    3   com.apple.CoreFoundation 
    0x96754301 __CFRunLoopRun + 1393
    4   com.apple.CoreFoundation 
    0x96753b1a CFRunLoopRunSpecific + 394
    5   com.apple.CoreFoundation 
    0x9675397b CFRunLoopRunInMode + 123
    6   com.apple.Foundation     
    0x90b75095 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381
    7   com.apple.Foundation     
    0x90b74f0e -[NSThread main] + 45
    8   com.apple.Foundation     
    0x90b74e66 __NSThread__main__ + 1426
    9   libsystem_pthread.dylib  
    0x9a8b85fb _pthread_body + 144
    10  libsystem_pthread.dylib  
    0x9a8b8485 _pthread_start + 130
    11  libsystem_pthread.dylib  
    0x9a8bdcf2 thread_start + 34
    Thread 13:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib   
    0x9b730ace __select + 10
    1   com.apple.CoreFoundation 
    0x967a4b86 __CFSocketManager + 1158
    2   libsystem_pthread.dylib  
    0x9a8b85fb _pthread_body + 144
    3   libsystem_pthread.dylib  
    0x9a8b8485 _pthread_start + 130
    4   libsystem_pthread.dylib  
    0x9a8bdcf2 thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0xbff00000  ebx: 0x0bffff71  ecx: 0xbffff710  edx: 0xbffff700
      edi: 0xbffff710  esi: 0xbff03fd8  ebp: 0xbfffc008  esp: 0xbfffc004
       ss: 0x00000023  efl: 0x00210286  eip: 0x91915f2d   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0xc0000070
    Logical CPU:
    2
    Error Code: 
    0x00000004
    Trap Number:
    14
    Binary Images:
    0x1000 -
    0x6ff7 +AdobeMuse (7.2.232 - ???) <AB1717D4-2631-CFC6-F2E7-7C21FCC4F051> /Applications/Adobe Muse.app/Contents/MacOS/Adobe Muse
       0xe6000 -
    0xeaffd  com.apple.audio.AppleHDAHALPlugIn (2.6.0 - 2.6.0f1) <D5FE0F6F-95E3-3F9D-A6AF-D721CBD801AC> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Conten ts/MacOS/AppleHDAHALPlugIn
    0x2900000 -  0x4165fc7 +com.adobe.AIR (4.0.0.1390) <3E8DCE78-07CD-E991-C823-F2357933ADAD> /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR
    0x5c5f000 -  0x5c84ff9  com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
    0x5c99000 -  0x5ca4ffa  com.apple.CommerceCore (1.0 - 42) <E59717F2-6770-3DBC-8510-F7AA61E60F57> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
    0x5cae000 -  0x5cb6fff  com.apple.URLMount.AFPPlugin (6.1 - 6.1) <FC09D36E-E677-327E-B8EE-1FD876CD55A7> /System/Library/Filesystems/NetFSPlugins/afp.bundle/Contents/MacOS/afp
    0x5cbd000 -  0x5cffff7  com.apple.AppleShareClientCore (4.0 - 3.0) <74BC747F-302B-368B-B416-AE380FD06734> /System/Library/Frameworks/AppleShareClientCore.framework/Versions/A/AppleShareClientCore
    0x5d12000 -  0x5d1fff1  com.apple.KerberosHelper (4.0 - 1.0) <BDCE5217-69E5-3FBF-BAC4-76AAE84A8961> /System/Library/PrivateFrameworks/KerberosHelper.framework/Versions/A/KerberosHelper
    0x8617000 -  0x8632ff5  com.apple.security.csparser (3.0 - 55471.14) <A93E850A-BE26-38F0-AD60-166A879A314A> /System/Library/Frameworks/Security.framework/PlugIns/csparser.bundle/Contents/MacOS/cspa rser
    0x9da1000 -  0x9da5ff3 +com.adobe.OOBELibANE (1.0 - 1) <DE7B0DA4-FCEF-3847-9A91-6AC486346269> /Applications/Adobe Muse.app/Contents/Resources/META-INF/AIR/extensions/com.adobe.oobelib.extensions/META-INF /ANE/MacOS-x86/OOBELibANE.framework/OOBELibANE
    0x9daa000 -  0x9db0ff7 +com.adobe.IMSLibANE (1.0 - 1) <14C01F1E-711C-3BE1-8C0E-0002EE9649C8> /Applications/Adobe Muse.app/Contents/Resources/META-INF/AIR/extensions/com.adobe.ims.extensions/META-INF/ANE /MacOS-x86/IMSLibANE.framework/IMSLibANE
    0xa41a000 -  0xa48cfef +adobe_caps.dylib (1) <A6BBF28A-D750-B2A6-219D-3F614266BFFA> /Applications/Adobe Muse.app/Contents/Resources/META-INF/AIR/extensions/com.adobe.oobelib.extensions/META-INF /ANE/MacOS-x86/OOBELibANE.framework/Versions/A/Libraries/adobe_caps.dylib
    0xde36000 -  0xe434ffb +WebKit.dylib (1) <82092A60-63D8-A869-E701-0AC89934750F> /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib
    0xecb7000 -  0xee2dfef +adobe_oobelib.dylib (6.2.0.45 [BuildVersion: 6.2; BuildDate: Thu Oct 04 2012 18:00:00], Copyright 2009-2012 Adobe Systems Incorporated. All rights reserved. - 6.2.0.45 [BuildVersion: 6.2; BuildDate: Thu Oct 04 2012 18:00:00], Copyright 2009-2012 Adobe Systems Incorporated. All rights reserved.) <3BA2E338-4D8E-8C42-101D-0F37249663D0> /Applications/Adobe Muse.app/Contents/Resources/META-INF/AIR/extensions/com.adobe.oobelib.extensions/META-INF /ANE/MacOS-x86/OOBELibANE.framework/Versions/A/Libraries/adobe_oobelib.dylib
    0xee82000 -  0xef41fe3 +axlib.dylib (7.0.1.104 - 7.0.1.104) <62F3240C-3046-3B00-BFAD-BE6D1A2B61F2> /Library/Application Support/Adobe/*/axlib.dylib
    0xef4f000 -  0xf029feb +IMSLib.dylib (7.0.0.145 - 7.0.0.145) <69F85C69-7901-3475-A240-7811EA0FF3CD> /Applications/Adobe Muse.app/Contents/Resources/META-INF/AIR/extensions/com.adobe.ims.extensions/META-INF/ANE /MacOS-x86/IMSLibANE.framework/Versions/A/Libraries/IMSLib.dylib
    0x8fede000 - 0x8ff10417  dyld (239.4) <2E655535-479B-3E48-ADD3-6278819CA38A> /usr/lib/dyld
    0x90008000 - 0x9009fff7  com.apple.ink.framework (10.9 - 207) <EF00BCCB-B270-3F3D-9424-EF5F4BC23E25> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
    0x900a0000 - 0x900f0fff  com.apple.opencl (2.3.59 - 2.3.59) <4BEFE83C-1C89-3BB6-A445-9BE680C84FB3> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
    0x900f1000 - 0x900f8ff2  com.apple.NetFS (6.0 - 4.0) <915AA303-C02B-3B0C-8208-D8AAA4350DB4> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x900f9000 - 0x9012bffb  com.apple.CoreAVCHD (5.7.0 - 5700.4.3) <30CF0E7B-3511-318F-AC31-06C29EDC111E> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
    0x9012c000 - 0x90130ffe  libCoreVMClient.dylib (58.1) <0EB8FFD7-AFED-3A63-810E-29629831D43D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
    0x90131000 - 0x90134ff9  com.apple.TCC (1.0 - 1) <A5FCF7AA-3F56-3A19-9DF1-661F1F02F79D> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
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