Adobe muse support not responding

I have started an adobe muse query about an adobe muse file that cant be opened. I had a response back asking for the file to be emailed. I sent the required info and I havent heard back since (over 48 hours). I emailed again to ask if they had received my email but again no response.
Not sure how to proceed now..... and I really need to make some progress with this job.....

Hello,
I just checked that your file is already with the Engineering team and they are checking if  it can be fixed or an older version of the file can be recovered.
According to the update we have, the file has pretty severe damage and they are trying to check  if it can be fixed.
Please accept our apologies for a delayed response on your e-mail.
Thanks & Regards,
Sachin Hasija

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