Adobe Muse will now shut down
I'm getting this a lot today.
"ERROR: Adobe Muse will now shut down"
"Assert: Unknown trigger policy click"
It happens when I am trying to set the different states of a tabbed widget and my mouse/pen doesn't seem to let go of the certain state when I click on it.
Please send your .muse file and a link to this forum topic to my attention to [email protected] If your .muse file is larger than 20MB use a filesharing service like SendThisFile or Adobe SendNow.
- Abhishek Maurya
Similar Messages
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This is the message that keeps popping up everytime I try to save a file in Adobe Muse:
I had made revisions to this site at the end of November, 2012 with no problems. After returning from Christmas vacation, I started up Muse and updated to the newest version:
The computer that I am working on is:
I really need to get these revsions to my website made ASAP so any suggestions would be greatly appreciated. Thanks.It sounds like your .muse file has an extra object in it that we need to remove for you. You should have a file in your user documents folder named 'MuseLog.txt' please send that file, and your .muse file to [email protected] so we can fix your file and send it back. Please include a link to this forum topic so we know what needs to be done. If your file is >20 MB, use a filesharing service like SendThisFile or Adobe SendNow.
Thanks. -
There is an error that says when I am open my project: 'Sorry a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project'. What is the solution? (mac)
This happens to me all the time too. When I attempt to reopen, it makes a "copy of" my project. This is frustrating and happiness often.
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When I try an open the original project or a copy of it I get this message.
"Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
I have tried to create a new project and get the same message.
I have tried uninstalling and reinstalling the program a few times.
The last time I worked on the project I had no issues.
Any suggestions?Hi
a. Open Premiere Elements 9.0/9.0.1 - Yes, I get the welcome screen (v9.0). I can choose open project, and choose my project. The program will open and show that it is loading the project with the scroll line will show all the way to 100% and will stay there. Sometimes I get the "Sorry" message and sometimes the loading project window just goes away and nothing is loaded and the program stays on the clock until I close it.
b. You can find the Adobe Premiere Elements Prefs file and deletion of it makes no difference to your issue. - Made no difference
c. Have you deleted the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists? If not, please do so. - Done, made no difference
1. Does the problem exist with and without the antivirus and firewall(s) disabled? - Running McAfee Total Access Protection. Turned off firewall and anti virus. It works. As a test I left the anti virus off and tried loading project with and with out the firewall turned on. The project loaded each time. I then tested the firewall on, with and with out antivirus. Antivirus off - project loads each time. Antivirus on - doesn't load and program stays on clock.
I will continue to experiment with it and see what happens. The last time I used it I was running a different McAfee product than no. So it seems to work with the Firewall on and the Antivirus off. -
Every time I place a video into the sequence timeline, this error message pops up, "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project." and then Premiere crashes.
I tried uninstalling all products and then reinstalling them, and the problem is still there.
What can I do to fix this?@RoninEdits, Thanks for the response.
But yeah, I've tried both the Mercury Playback Engine GPU Acceleration AND Software Only and its the same issue with both. -
While on mac the screen went to line bars and now that is all that you can see. It will not shut down. Pulled battery ans left it out for 3 hours. put it back in and it is still on the line bars.
http://support.apple.com/kb/HT1808
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So I've had premiere elements 9 for a while and it always worked just fine, but one day right in the middle of working on a project i get this error message:
sorry, a serious error has occured that requires adobe premiere elements to shut down.
Why did this come up? I know I've plenty of free space and everything! Please if you know how to fix it then help!
Some other info:
My computer runs on windows 7
Once again, the Premiere elements I'm using is 9
Please if you know what to do please help!Yes Bill,
I too have been very errant in turning off the CA Vet Security system , it too causes problems .
Regards,
Bob -
My iphone 4s will not shut down? Please help??
Basic troubleshooting steps outlined in the user guide are restart, reset, restore from backup, restore as new device. Try each of these steps until your problem is solved. If these steps fail to solve your issue, then you'll need to bring your phone into Apple (or an authorized service provider in your area) for evaluation.
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Another: a serious error has occurred that requires Adobe Premiere Pro to shut down
I know a few people have had the same notification:
sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project
I have tried a whole series of things to fix it and no luck. Here are all the computer stats... does anyone have any ideas???
Premiere Pro
Version number: CS5, with most recent update
Installation language: English
Updates applied: Most recent… installed AFTER problem started
Project/sequence settings… NA
Operating System
Name: Windows 7, 64bt
Update/patch level: Service Pack 1
Installed language: English
Display resolution and color depth. 1920x1080; 32bit color
CPU type and speed Core i7 950
Amount of memory (RAM) 12GB
Video card
Manufacturer: Nvidia
Model: FX3800
Driver version: Latest (installed after errors started)
Number of monitors (displays): in use 2 (with one disabled for testing)
Audio card
Manufacturer Gigabyte Technology 82801J HD Audio Controller
Model
Driver version: 6.1.7601.17514 (latest version)
Each hard drive's capacity and space remaining Disk setup (partitions used, raid configuration, what is where for OS/projects/media/scratch/audio)
C and D, no partitions. D is raided, controlled by hardware controller. All software on C. Media kept on D.
Hardware capture device NA
Manufacturer
Model
Driver version number
Capture software NA
Name
Company
Version
Comprehensive list of third-party plug-ins you installed.
None for Premiere I don’t think. A couple for After Effects. Have been installed for a while with no recent updates.
Exact text of any error messages
sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project
Explain clearly what you want to do, what you are doing and what the result is
Open Premiere to do some work
Be sure to mention if it is something that worked before using the same procedure
Nothing has changed on the PC prior to program failure.
Very importantly: Post details of troubleshooting you have already done to avoid "did that" reponses to questions people ask when trying to help.
Tried:
Reinstalling
Reducing to one screen.
Holding Shift when starting until first screen (New/ Open Existing/ Help)
Holding Ctrl, Shift Alt when starting until first screen (New/ Open Existing/ Help)
Programme crashed regardless of clicking directly on loading icon and opening New or Existing via first load screen, or via clicking directly from a project file.
Removed all fonts installed since last opened.
Restarting.
Updated Graphics Driver.
Updated PremiereHi guys; I thought I would share my experience and how I managed to fix this problem. It might help someone.
In my case I kept receiving this message; eventually after re-launching Premiere, I actually paid close attention to the "software loading" information and saw that it got stuck on my installed "Colorista ii" which is a colour grading software.
Now the red bulb came on my head ping!
I recently just upgraded my Mac to the OS X Yosemite & that affected pretty much any non-updated application, which in my case was that and many more of the Red Giant Pacakge; so I searched for the upgrade via Red giant Link, and low and behold I found it and did so. Immediately everything loaded up perfectly fine.. and now can't even do the work, cos I'm so exhausted from an 'almost heartattack'; so going to sleep and commence later in the day I guess..
Now, you might probably want to check if any application on your system needs upgrading to whatever is the operating system on your Mac or PC at this very time. It might help.
Always back-up.
I hope I helped someone :-)
@ToleXElijah
Extreme Studio Manager -
A two week old Type 6459 T61 with Vista Business will not shut down. It will sleep and hibernate but will not shutdown or restart (and I am telling it specifically to shutdown/restart). After a bit all disk activity stops and it just sits there telling me it is "shutting down" when it is not doing anything. For as long as I let it sit that is what it is telling me. I must use a hard shutdown, such as the power button (so programmed) or unplugging and yanking the battery if i actually want it to shut.
Any clues? If I shutdown before I log in then shutdown will work. But if i log out and then shut down this will not work. If i restart uing safe mode (after forcing the shut down) then the machine will shut down. Have tried all sorts of variations of shutdown.exe to no avail. Have run with and witout Aero. I am running only Lenovo/MS supplied or branded software in services and processess and disabled all else. I have disabled all startup apps via msconfig except antivirus (presently the Norton that came with the machine) and winamp agent (to maintain file associations) and Lenovo's on screen display. No help.
There are about 50 (I am not exagerating) services and processes runnning when I try to shut down that are not running in safe mode when the machine shuts down properly. I am hoping someone has a suggestion other than to disable each of the service/processes in turn and see if machine will shutdown or restart.
And I do not want to reinstall Vista. Too many commercial apps (MS office, Adobe 9 Professional etc.) that I would have to reinstall.
Have tried with and without Sidebar; no change. Have tried with and without NVidia helper apps; no change. Have not yet used Roxio (supplied by Lenovo) .
So, I hope someone "out there" can think of which processes are the "bad" ones. There seem to be many threads about Lenovo's shutting down when they should not; I have not seen other posts where people are having trouble shutting down when they want to shut down. I would like to think the problem is not with Windows Vista or with the Lenovo supplied software (then it should happen with everyone, right?) but what I would like to think may not count . . .
TIA
BillHello,
Bill please activate your windows services, except may be indexing, they eat not much memory and cpu power.
Vista will need one or two weeks, after you have your programs installed to get fully performable.
I would recommend to uninstall Norton and may me Winamp, if necessary.
Antivir or AVG are much smaller and faster, but also safe.
Regards
Andreas
Follow @LenovoForums on Twitter! Try the forum search, before first posting: Forum Search Option
Please insert your type, model (not S/N) number and used OS in your posts.
I´m a volunteer here using New X1 Carbon, ThinkPad Yoga, Yoga 11s, Yoga 13, T430s,T510, X220t, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
English Community Deutsche Community Comunidad en Español -
Hi. I'm having another serious problem with CS4 (the version that comes with CS5 when you don't have 64 bit capability. I just finished a project, had saved it, and then had switched over to Adobe Encoder to create a finished flash video (which worked perfectly). I shut down CS4, went home, tried to restart the main project to create a video from the same project (wanted to make an mpeg version as well) and got the following error message:
Sorry, a serious error has occurred that requires Adobe Premier Pro to shut down. We will attempt to save your current project. Then the system shuts down.
Not only can I not open the project I was working on, I cannot open any of my prior projects without receiving the same error.
Does anyone have any idea what may be causing this issue and how to resolve it?
Thanks in advance for any suggestions.
By the way, is everyone else having the same amount of problems with this software? I've never had any software that has had so many problems from the beginning. My opinion of this software and Adobe in general has gone down substantially.Not enough information for anyone to even make a guess
Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link -
Sorry, a serious error has occured that requires adobe premiere pro to shut down
Every time I start premiere pro, i get this message
Sorry, a serious error has occurred that requires adobe premiere pro to shut down. We will attempt to save your current project.
I have no idea why this is happening because the program has been working fine for nearly 7 months.
My ram is 2gb, I have a c2d processor and a powerful psu and a gfx card.
Any ideas as what I can do, I have already reinstalled, removed vst plugins and reset all sorts of preferences and caches.
THank youHead to the Adobe site's 'knowledgebase', type optimise CS3 for (Windows XP, if that's what your using) and following the instructions there, house clean. I find doing this helps clean out those nasty messages
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Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down.
I have Adobe Premier Elements 7. When I launch the application then try to begin using it an error is presented which advises Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down. We will attempt to save your current project. When I click OK the program shuts down. I have tried fixes I have found on the Forum. I have also uninstalled and reinstalled the program.
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us -
Every time I open any project in Adobe Premiere CC Trial Version, I get the message "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will try to save your project." I can't edit at all and am totally stuck. Please help!
It's terrible that this is happening on the trial version as it's making me want to go straight back to FCP! Also - I've tried switching external hard drive and that also doesn't work.
Thank you!So, opening a new project works?
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I ran Singular past my OS 9.2 drive and it disposed of items that were not duplicates. I rebuilt my system folder from a flash drive. Hard Drive will not shut down. I normally cycle between a drive with OS 10x and my OS 9x in the Startup Disk. Now when I tell it to restart on my OS 10 it will not shut down. I get a Software Update Engine error message with no error code.
I even reinstalled OS 9.2.2 and it still does it. Even after Norton Utilities.
To get past it, I option/command/esc to get it to shut off and restart on the other disk.
Has this happened to any of you?
Deepsees
Message was edited by: Deepsees
Message was edited by: DeepseesThanks for the input. Yes the OS's are on different drives. With all my modeling and animation programs... it would cost me a small fortune to upgrade them, hence OS 9.2.2.
This all started after telling Singular to dispose of certain duplicated file. It apparently dragged some others out with it. I have a flash drive with the good system 9 that I used to go file by file in the extensions and control panels and made the wiped disk look like the flash drive backup. Corrected a lot except for this not shutting down without using escape. Reinstallation did not stop it.
The norton is only for 9xx indeed... I am not having trouble with OSX drive at all. When I want to restart to 9xx it does it's restart and into 9xx land. Norton always finds a wall of screwed up blocks and trees... never seemed to be an issue. It raked up the files and fixed what ever these invisible files do. Still same same. We bought the first mac in Jax fl... we have been around this platform ever since. When macs were a bit simpler.. there were only so many things something like this could be. This is the only time I have seen this behavior in a mac.
I just got in from 500 mile drive.. will go though these responses after a nap.
Thanks before and after.
Deepsees
Message was edited by: Deepsees
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