Adobe no longer loading

Hi,
I am pretty computer illiterate however rely on photoshop, indesign & illustrator for work. Since loading the new Mac update I have been unable to open these. I have reloaded them and they are showing in finder. Acrobat is opening...but when I click on either of the 3 they select but then nothing. I am needing help!
Many thanks
Lindsay

Hi giddygirl,
Which OS you are on?
Please send the following logs to [email protected]:
amt3.log
PDApp.log
OOBElib.log
Location:
Windows: C:\Users\<Username>\AppData\Local\Temp
Mac:
\tmp for amt3.log and OOBElib.log
~/Library/Logs for PDApp.log
-Pragya

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Below are my specs:
Hardware:
Hardware Overview:
Model Name: iMac
Model Identifier: iMac5,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.33 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: IM51.0090.B09
SMC Version: 1.9f4
Serial Number: QP7121Q** <Edited by Moderator>
Network:
Bluetooth:
Type: PPP (PPPSerial)
Hardware: Modem
BSD Device Name: Bluetooth-Modem
Has IP Assigned: No
IPv4:
Configuration Method: PPP
IPv6:
Configuration Method: Automatic
Proxies:
Proxy Configuration Method: Manual
Exclude Simple Hostnames: 0
FTP Passive Mode: Yes
Auto Discovery Enabled: No
Built-in Ethernet:
Type: Ethernet
Hardware: Ethernet
BSD Device Name: en0
Has IP Assigned: No
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
FTP Proxy Enabled: No
FTP Passive Mode: Yes
Gopher Proxy Enabled: No
HTTP Proxy Enabled: No
HTTPS Proxy Enabled: No
RTSP Proxy Enabled: No
SOCKS Proxy Enabled: No
Ethernet:
MAC Address: 00:17:f2:d4:e8:98
Media Options:
Media Subtype: Auto Select
Built-in FireWire:
Type: FireWire
Hardware: FireWire
BSD Device Name: fw0
Has IP Assigned: No
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Proxy Configuration Method: Manual
Exclude Simple Hostnames: 0
FTP Passive Mode: Yes
Auto Discovery Enabled: No
Ethernet:
MAC Address: 00:19:e3:ff:fe:81:ea:7a
Media Options: Full Duplex
Media Subtype: Auto Select
Software:
System Software Overview:
System Version: Mac OS X 10.5.3 (9D34)
Kernel Version: Darwin 9.3.0
Boot Volume: MacintoshHD
Boot Mode: Normal
Computer Name: emeldi
User Name: Mike (mike)
Time since boot: 1 day9:05
ATA:
ATA Bus:
MATSHITADVD-R UJ-85J:
Capacity: 423.4 MB
Model: MATSHITADVD-R UJ-85J
Revision: FCQ5
Serial Number:
Removable Media: Yes
Detachable Drive: No
BSD Name: disk1
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: Yes
Mac OS 9 Drivers: No
Partition Map Type: Unknown
S.M.A.R.T. status: Not Supported
Volumes:
SPORE:
Capacity: 368.7 MB
Media Type: CD-ROM
Writable: No
File System: ISO Rockridge
BSD Name: disk1s0
Mount Point: /Volumes/SPORE
Volumes:
disk1s0:
Capacity: 368.7 MB
Media Type: CD-ROM
Writable: No
File System: ISO Rockridge
Audio (Built In):
Intel High Definition Audio:
Device ID: 0x83847680
Audio ID: 23
Available Devices:
Headphone:
Connection: Combo
Microphone:
Connection: Internal
Speaker:
Connection: Internal
Line In:
Connection: Combo
S/P-DIF Out:
Connection: Combo
S/P-DIF In:
Connection: Combo
Bluetooth:
Apple Bluetooth Software Version: 2.1.0f17
Hardware Settings:
emeldi:
Address: 00-17-f2-be-d3-95
Manufacturer: Cambridge Silicon Radio
Firmware Version: 3.1965 (3.1965)
Bluetooth Power: On
Discoverable: No
Requires Authentication: No
Services:
Bluetooth File Transfer:
Folder other devices can browse: ~/Public
Requires Authentication: Yes
State: Enabled
Bluetooth File Exchange:
Folder for accepted items: ~/Documents
Requires Authentication: No
When other items are accepted: Ask
When PIM items are accepted: Ask
When receiving items: Prompt for each file
State: Enabled
Devices (Paired, Favorites, etc):
JabraBT125:
Name: JabraBT125
Address: 00-1a-45-81-c4-f6
Type: Headset
Services: Headset, Hands-Free unit
Paired: Yes
Favorite: Yes
Connected: No
Manufacturer: Cambridge Silicon Radio ($3, $978)
Incoming Serial Ports:
Serial Port 1:
Name: Bluetooth-PDA-Sync
RFCOMM Channel: 3
Requires Authentication: No
Outgoing Serial Ports:
Serial Port 1:
Address:
Name: Bluetooth-Modem
RFCOMM Channel: 0
Requires Authentication: No
Diagnostics:
Power On Self-Test:
Last Run: 6/22/08 3:50 AM
Result: Passed
Disc Burning:
MATSHITA DVD-R UJ-85J:
Firmware Revision: FCQ5
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, DVD-DAO
Media:
Type: CD-ROM
Blank: No
Erasable: No
Overwritable: No
Appendable: No
FireWire:
FireWire Bus:
Maximum Speed: Up to 400 Mb/sec
Graphics/Displays:
ATI Radeon X1600:
Chipset Model: ATY,RadeonX1600
Type: Display
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x71c5
Revision ID: 0x0000
ROM Revision: 113-xxxxxx-139
EFI Driver Version: 01.00.139
Displays:
iMac:
Display Type: LCD
Resolution: 1680 x 1050
Depth: 32-bit Color
Built-In: Yes
Core Image: Hardware Accelerated
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Display Connector:
Status: No display connected
Memory:
BANK 0/DIMM0:
Size: 1 GB
Type: DDR2 SDRAM
Speed: 667 MHz
Status: OK
Manufacturer: 0x2CFFFFFFFFFFFFFF
Part Number: 0x3136485446313238363448592D3636374433
Serial Number: 0xDB086DDD
BANK 1/DIMM1:
Size: 1 GB
Type: DDR2 SDRAM
Speed: 667 MHz
Status: OK
Manufacturer: 0x2CFFFFFFFFFFFFFF
Part Number: 0x3136485446313238363448592D3636374433
Serial Number: 0xDB086DDC
Power:
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 0
Disk Sleep Timer (Minutes): 0
Display Sleep Timer (Minutes): 15
Sleep On Power Button: Yes
Automatic Restart On Power Loss: Yes
Wake On LAN: Yes
Display Sleep Uses Dim: No
Hardware Configuration:
UPS Installed: No
Printers:
Lexmark All In One:
Status: Idle
Print Server: Local
Driver Version: 1.1.3
Default: Yes
URI: usb://Lexmark/Lexmark%20All%20In%20One?location=1d120000
PPD: Lexmark All In One
PPD File Version: 1.0
PostScript Version: (3011.104) 0
Lexmark All In One-1:
Status: Idle
Print Server: Local
Driver Version: 1.1.3
Default: No
URI: usb://Lexmark/Lexmark%20All%20In%20One?location=3d120000
PPD: Lexmark All In One
PPD File Version: 1.0
PostScript Version: (3011.104) 0
Serial-ATA:
Intel ICH7-M AHCI:
Vendor: Intel
Product: ICH7-M AHCI
Speed: 1.5 Gigabit
Description: AHCI Version 1.10 Supported
WDC WD2500JS-40TGB0:
Capacity: 232.89 GB
Model: WDC WD2500JS-40TGB0
Revision: 20.06C04
Serial Number: WD-WCANY2508218
Native Command Queuing: Yes
Queue Depth: 32
Removable Media: No
Detachable Drive: No
BSD Name: disk0
Mac OS 9 Drivers: No
Partition Map Type: GPT (GUID Partition Table)
S.M.A.R.T. status: Verified
Volumes:
MacintoshHD:
Capacity: 232.57 GB
Available: 11.26 GB
Writable: Yes
File System: Journaled HFS+
BSD Name: disk0s2
Mount Point: /
Volumes:
disk0s2:
Capacity: 232.57 GB
Available: 11.26 GB
Writable: Yes
File System: Journaled HFS+
USB:
USB High-Speed Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBEHCI
PCI Device ID: 0x27cc
PCI Revision ID: 0x0002
PCI Vendor ID: 0x8086
Bus Number: 0xfd
Built-in iSight:
Version: 1.84
Bus Power (mA): 500
Speed: Up to 480 Mb/sec
Manufacturer: Micron
Product ID: 0x8501
Vendor ID: 0x05ac (Apple Computer, Inc.)
USB Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBUHCI
PCI Device ID: 0x27c9
PCI Revision ID: 0x0002
PCI Vendor ID: 0x8086
Bus Number: 0x3d
USB Hub:
Version: 1.00
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: OEM
Product ID: 0x0061
Vendor ID: 0x043d
Lexmark All-in-One:
Version: 1.00
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Lexmark
Product ID: 0x0069
Vendor ID: 0x043d
All-in-One:
Version: 1.00
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Lexmark
Product ID: 0x0060
Vendor ID: 0x043d
USB Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBUHCI
PCI Device ID: 0x27ca
PCI Revision ID: 0x0002
PCI Vendor ID: 0x8086
Bus Number: 0x5d
USB Multimedia Keyboard:
Version: 1.00
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: ALCOR
Product ID: 0x9462
Serial Number: Au9462
Vendor ID: 0x058f
USB RECEIVER:
Version: 25.10
Bus Power (mA): 100
Speed: Up to 1.5 Mb/sec
Manufacturer: Logitech
Product ID: 0xc50e
Vendor ID: 0x046d
USB Multimedia Keyboard:
Version: 1.22
Bus Power (mA): 250
Speed: Up to 12 Mb/sec
Manufacturer: ALCOR
Product ID: 0x9410
Serial Number: Au9462
Vendor ID: 0x058f
USB Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBUHCI
PCI Device ID: 0x27c8
PCI Revision ID: 0x0002
PCI Vendor ID: 0x8086
Bus Number: 0x1d
USB Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBUHCI
PCI Device ID: 0x27cb
PCI Revision ID: 0x0002
PCI Vendor ID: 0x8086
Bus Number: 0x7d
Bluetooth USB Host Controller:
Version: 19.65
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Apple, Inc.
Product ID: 0x8206
Vendor ID: 0x05ac (Apple Computer, Inc.)
IR Receiver:
Version: 1.10
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Apple Computer, Inc.
Product ID: 0x8240
Vendor ID: 0x05ac (Apple Computer, Inc.)
AirPort Card:
AirPort Card Information:
Wireless Card Type: AirPort Extreme (0x14E4, 0x87)
Wireless Card Locale: USA
Wireless Card Firmware Version: Broadcom BCM43xx 1.0 (4.170.46.7)
Current Wireless Network: ACTIONTEC
Wireless Channel: 9
Firewall:
Firewall Settings:
Mode: Limit incoming connections to specific services and applications
Services:
File Sharing (AFP): Allow all connections
Printer Sharing: Allow all connections
Applications:
com.apple.iChat: Allow all connections
com.apple.ODSAgent: Allow all connections
com.aspyr.empireatwar: Block all connections
com.RealNetworks.RealPlayer: Allow all connections
Locations:
Automatic:
Active Location: Yes
Services:
Bluetooth:
Type: PPP
IPv4:
Configuration Method: PPP
IPv6:
Configuration Method: Automatic
Proxies:
Proxy Configuration Method: 2
Exclude Simple Hostnames: No
FTP Passive Mode: Yes
Auto Discovery Enabled: No
PPP:
ACSP Enabled: No
Display Terminal Window: No
Redial Count: 1
Redial Enabled: Yes
Redial Interval: 5
Use Terminal Script: No
Dial On Demand: No
Disconnect On Fast User Switch: Yes
Disconnect On Idle: Yes
Disconnect On Idle Time: 600
Disconnect On Logout: Yes
Disconnect On Sleep: Yes
Idle Reminder: No
Idle Reminder Time: 1800
IPCP Compression VJ: Yes
LCP Echo Enabled: No
LCP Echo Failure: 4
LCP Echo Interval: 10
Log File: /var/log/ppp.log
Verbose Logging: No
Built-in Ethernet:
Type: Ethernet
BSD Device Name: en0
Hardware (MAC) Address: 00:17:f2:d4:e8:98
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
AppleTalk:
Configuration Method: Node
Proxies:
FTP Proxy Enabled: No
FTP Passive Mode: Yes
Gopher Proxy Enabled: No
HTTP Proxy Enabled: No
HTTPS Proxy Enabled: No
RTSP Proxy Enabled: No
SOCKS Proxy Enabled: No
Built-in FireWire:
Type: FireWire
BSD Device Name: fw0
Hardware (MAC) Address: 00:19:e3:ff:fe:81:ea:7a
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
AppleTalk:
Configuration Method: Node
Proxies:
Proxy Configuration Method: 2
Exclude Simple Hostnames: No
FTP Passive Mode: Yes
Auto Discovery Enabled: No
AirPort:
Type: IEEE80211
BSD Device Name: en1
Hardware (MAC) Address: 00:19:e3:df:5e:9b
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
AppleTalk:
Configuration Method: Node
Proxies:
Proxy Configuration Method: 2
Exclude Simple Hostnames: No
FTP Passive Mode: Yes
Auto Discovery Enabled: No
IEEE80211:
Allow Net Creation: Yes
Disconnect On Logout: No
InterferenceRobustness: 0
Join Mode: Automatic
JoinModeFallback: Prompt
MAC Address: 00:19:e3:df:5e:9b
PowerEnabled: 1
PreferredNetworks:
SecurityType: Open
SSID_STR: ACTIONTEC
Unique Network ID: F0FA7942-54E7-409B-A1CA-10B05F3B2EDE
SecurityType: WPA2 Personal
SSID_STR: D Pad
Unique Network ID: A391D57D-A4EC-4B2E-B741-0D6569BD77AB
Unique Password ID: 404D3742-17AA-4C24-A229-7E37725522EA
SecurityType: Open
SSID_STR: linksys
Unique Network ID: FD2A5229-348A-4E90-B4E2-48E4DE62C394
SecurityType: Open
SSID_STR: M and M
Unique Network ID: D980D42A-E76C-4A68-920D-AAC9537C26C9
SecurityType: Open
SSID_STR: default
Unique Network ID: 5A2D9117-3263-46B9-952D-A4463BA5F377
SecurityType: Open
SSID_STR: Sweet Lou's **** Shack
Unique Network ID: FA247542-1EF4-41B6-A242-688E75C85B57
RememberRecentNetworks: 1
Ethernet Adaptor (en2):
Type: Ethernet
BSD Device Name: en2
Hardware (MAC) Address: 00:01:23:45:67:89
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
AppleTalk:
Configuration Method: Node
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Ethernet Adaptor (en3):
Type: Ethernet
BSD Device Name: en3
Hardware (MAC) Address: 00:10:32:54:76:98
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
AppleTalk:
Configuration Method: Node
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Volumes:
net:
Type: autofs
Mount Point: /net
Mounted From: map -hosts
Automounted: Yes
home:
Type: autofs
Mount Point: /home
Mounted From: map auto_home
Automounted: Yes
Universal Access:
Universal Access Information:
Cursor Magnification: Off
Display: Black on White
Flash Screen: Off
Mouse Keys: Off
Slow Keys: Off
Sticky Keys: Off
VoiceOver: Off
Zoom: Off

That's old info for the HDD space--I've purchased an external, so my main drive stays plenty free, now.

Long loading time if no internet connection available (VS 2005 Redist)

Hallo forum members!
I've been searching for a solution for my problem for a while - without success. It isn't really a critical issue, but quite annoying anyways.
Here's the problem i'm dealing with: I've developed an .NET application using Visual Studio 2005 and the included Crystal Report classes. When deploying my module everything works as expected, offering a decent performance when loading the Crystal Report assemblies provided by the redistributable package - if an internet connection is available. If the system doesn't offer such a connection (e.g. not properly configured proxy settings) the module takes a huge amount of time to be loaded. An examination (using ProcMon) leaded to the conclusion that the Crystal Report assemblies try to retrieve the system connection settings from the registry in order to establish a connection to the internet. This is done only once when loading for the first time.
Has anyone experienced the same problem? What is this connection used for? Is there a way to suppress this behaviour on systems without a valid internet connection in order to avoid this annoying long loading time?
Thanks on advance for your help.
Greetings,
L.F.

Nothing like a good vacation. And I got your christmas present early :). While you were away we (actually one other customer) figured it out. I have written a note re. the resolution that was supposed to be published yesterday, but it's still not out there, so here it is as I submitted it:
Symptom
When a report is loaded is takes between 150 - 180 seconds to display
This is only reproducible on computers with no internet connection
There are no error messages and the report comes up eventually
Reproducing the Issue
Create a Windows application with the following function calls:
new Report()
report.SetDataSource(dataSet)
The function SetDataSource takes 2 plus minutes to execute
Cause
On SetDataSource() an attempt is made to connect to crl.verisign.com
SetDataSource() uses the framework and as per the Microsoft Knowledge Base specified under "Resolution", it is actually the framework that is attempting the connection
Resolution
Solution is described in this Microsoft Knowlege Base:
http://support.microsoft.com/kb/936707
The following Microsoft article also discusses the issue:
http://msdn.microsoft.com/en-us/library/bb629393.aspx
An alternative workaround to the above is as follows:
Open IE and go to the Tools menu and select Internet Options...
Go to the Advanced tab
Find the Security heading
Under the Security heading find "Check for publisher's certificate revocation"
Uncheck this option
Keywords
long time load crl.verisign.com certificate revoked internet
The note will be published here:
https://www.sdn.sap.com/irj/sdn/businessobjects-notes
and the number will be 1270414
Ludek

I recently upgraded to 10.6.7 and Safari 5.05. Safari now has a long load time when you initially boot it up and when selecting a new tab. Other than that it works fine. What can I do ?

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Check Safari / Preferences - Extensions. If you have any installed, turn that off, relaunch Safari.
If it's not Extensions, check for third party Safari add ons.
http://support.apple.com/kb/TS3230?viewlocale=en_US

Itunes will no longer load on my computer. I tried reloading it, but that did not work either

Itunes will not longer load, how do I troubleshoot the issue?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

ITunes no longer loads "checked" songs onto my iPhone 5. It seem to be all or nothing or choose from the 4 categories. What happened to "sync only checked songs?"

iTunes no longer loads "checked" songs onto my iPhone 5. It seem to be all or nothing or choose from the 4 categories. What happened to "sync only checked songs?"

In the case you aren't trolling, here's some alternative mapping services.
Apple is constantly working on improving their new Maps service, but until it reaches the level of finesse necessary to be usable, take a look at some alternatives.
If you would like to send a suggestion to Apple, please go to http://www.apple.com/feedback or you can Report a Problem via the Maps app by tapping the bottom right.
Bing Maps offers a very good maps service with Bird's Eye, a feature similar to Flyover. It's arguably better than Google Maps.
http://itunes.apple.com/us/app/bing/id345323231?mt=8
You can use Google Maps by creating a shortcut to the Home Screen with help from the article below.
http://www.ign.com/articles/2012/09/20/how-to-get-google-maps-on-ios-6
MapQuest also has a very nice app available.
http://itunes.apple.com/us/app/mapquest/id316126557?mt=8
Nokia Maps is another great service that you can add to your Home Screen via a web shortcut.
http://m.maps.nokia.com
Waze is another very well reviewed app.
https://itunes.apple.com/us/app/waze-social-gps-traffic-gas/id323229106?mt=8
Here's an article detailing how to receive Public Transport directions.
http://www.wired.com/gadgetlab/2012/09/transit-apps-ios6-woes/?pid=3798
If you want a YouTube app, Google has made a very improved version available on the App Store.
http://itunes.apple.com/us/app/youtube/id544007664?mt=8

Pdf files will no longer load in Safari on my macbook pro. They don't appear in the safari window, nor can I download them directly.

pdf files will no longer load in Safari on my macbook pro. They don't appear in the safari window, nor can I download them directly. Can anyone help?

Delete the following item, then quit and relaunch Safari:
/Library/Internet Plug-ins/AdobePDFViewer.plugin

My Itunes Store no longer loads on my MacBook Pro.

My Itunes Store no longer loads on my MacBook Pro. I click on Itunes Store and it just goes blank. The internet connection is fine, and my Itunes library works as well, I just cannot access the store anymore. Advice please?

Hi AlannahM,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
- Judy

IPHOTO NO LONGER LOADS AFTER INSTALLING 10.4.10 on G4

After installing 10.4.10 on a G4 desktop, iPhoto no longer loads. When I try to rebuild library, the applications quits at the last instant. Any suggestions on how to fix or how to uninstall and get back to earlier system?

Hello young:
Hopefully you had a backup of your system prior to updating. Going "back" will probably not help as it it unlikely that OS X 10.4.10 caused the problem (it has been ouut for awhile, and no similar problems have been noted, as far as I know).
I suggest that you do several things:
Run repair disk from your software install DVD.
Run repair permissions from your internal HD.
If those do not help, download the combo OS X 10.4.10 and reinstall it.
Barry

Adobe no longer loading

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