Adobe non-responsive/ineffective in exchanging CS (Windows) for CS (Mac). Please help?
I accidentally purchased a copy of CS (Windows) directly from Adobe when I needed CS (Mac). I immediately went through the process to make an exchange to the CS (Mac) and was approved. While I'm still able to download CS (Windows), I was never given a link to download CS (Mac). My attempt to resolve with Adobe is getting me nowhere. I really just want to be able to download the CS (Mac) that I exchanged for. Has anyone experienced such trouble with Adobe?
if this is a recent occurrence,
http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l
Return, cancel, or exchange an Adobe order
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I changed my Adobe user ID when we changed from Windows PC to Mac and now I am unable to read previously downloaded ebooks on my Sony Reader device due to Digital Rights Management. Any ideas how I can get access to these now?
Hi Blotontheland,
Thanks for the prompt reply. The interesting thing is that my Macbook Pro was upgraded today to Yosemite and I still have the spinning wheel on the start up screen before the login page comes up. -
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Hi Krisis,
I have found a forum where similar query was answered. Hope this helps.
http://www.loginvsi.com/forum/support-v4/857-adobe-reader-xi-not-set-as-default-pdf-viewer -in-server-2012-r2-rds
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Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box. Don't use the Safari-only Guest login created by Find My Mac.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. The Guest login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled under Mac OS X 10.7 or later, or if a firmware password is set, you can’t boot in safe mode.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
Why does iCloud email run so slowly in Firefox? Typing is frequently stopped and "non-responsive" shows up and everything freezes for a while. Doesn't happen with Outlook or Google?
Hi,
You can consider the [https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems Reset Firefox] feature via '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information'''. If it is okay, you can then install the Mozilla Archive Format add-on.
If you have security software installed you can try to delete all existing entries for Firefox and its sub processes in the different configuration modules and try to fully trust/allow Firefox afresh. Even after network access is completed, Firefox would still need unlimited access to its disk cache/memory as well as its files. Please see [https://support.mozilla.org/en-US/kb/Firewalls this].
[http://kb.mozillazine.org/Firewalls AV/Firewall Configuration] -
I purchased adobe acrobat 10 today that i thought was for the mac but cannot download the dmg. file
i purchased adobe acrobat 10 today that i thought was for the mac but cannot download the dmg. file
Cynthia Bauer wrote:
i purchased adobe acrobat 10 today that i thought was for the mac but cannot download the dmg. file
You can download and install on your system from Adobe's website. Have you already opened the box you have received? If not, you can return it for an exchange. In the meantime you can download the trial version from this link:
<http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=en_gb>
I am not sure if the Windows Serial number will work on your Mac system.
Good luck. -
Windows - No Disk Error - Please help!
Windows - No Disk Error - Please help!
Hi,
I have the following set up:
* Lenovo T-61p
* Windows XP Pro, SP 3
* HP Photosmart 8250 printer (with nothing plugged into the various card readers, and USB slot in the printer)
I am getting the following error:
Windows - No Disk
Exception Processing Message 0xc0000013 Parameters 0x75CE023C
0x84C40C84 0x75CE023C
I have done a lof experimenting and thru process of elimination, and believe I have determined that this only happens when the HP Photosmart 8250 printer is plugged in to the USB slot of the computer.
I can stop it from happening by safely removing hardware, and removing the drive that the 8250 creates on your computer when you plug it in. In my case, this is drive E. I'm guessing if there was something in the the various card readers, and USB slot in the printer, that's what those would be, but I don't those use those functions of the printer.
I understand there is more at work than simply the printer, because I did not used to get this error, so some software changed as well, that is scanning all ports, and finding a drive that has no disk, and producing the error.
A simple google search finds a lot people all over the world having this problem, and are solving it in different ways, because the suspected source is different: Norton, HP, etc.
I have tried everything I have read, and the only thing that works was my own idea, of manually safely removing the drive the printer creates each time I plug in the printer.
Anyone every any better, more permanent solutions? Or know what the real root of the problem is? What is scanning all the drives and being showing an error message because it found an empty drive?
Thanks and Happy Holidays/New Year!I've been getting the same error on my 4G nano for the past week. I've had my nano for about a month and the first few weeks were fine. Tried it on 2 different computers (Vista and XP) and same problem. Tried it on a 3rd (XP) and it started ok. Problem started coming back after a day.
I was able to find a quick fix though. I noticed that sometimes the message says something like "iexplore.exe... no disk..." even if I don't even use IE. What I do is end iexplore.exe on task manager before running iTunes and syncing my nano. I don't get the error whenever I do this, but one drawback is that the contents of my nano suddenly pops up in a window - even when disk use is not enabled.
I've reset/restored my nano dozens and dozens of times to make sure it's clean. Leads me to believe it's a driver issue. Either that or I have a friggin malware problem I can't seem to find.
I'll be posting updates every now and then. I'm no expert so I'm hoping an Apple expert also steps in to give some input. -
good day please help me, my iphone 5 wont turn on. i have tried the hard reset . but that didnt even work. i plugged it in charger but still no response i connect it in itunes still.dont open. please help. i dont have the warranty anymore, so please help.me.
Please make a Genius Appointment and take it in for service. By now it probably cannot be fixed, but you never know.
-
Windows 8.1 BSOD please help Minidump file attached
Windows 8.1 BSOD please help Minidump file and dxdiag info file link is below,
This BSOD frequency is about once every 1 hour to 4 hours,
Memtest passed with one pass on the one chip of 4GB
Brand new 8.1 install
https://drive.google.com/file/d/0B39S6eNyRvOHRnZHRG1Jd1lwT2M/view?usp=sharing
https://docs.google.com/document/d/1XueM-ov7wjfePJh45Pp3fg1QSSzFBqMuO1tfr9GZm8k/edit?usp=sharingThis is a crash related to some type of hardware failure. Please refer to the Wiki link below, for some troubleshooting tips.
BugCheck Code 124 Co-Authored by ZigZag3143& JMH3143
http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/bugcheck-code-124/98c998d2-447a-40ce-ae1f-8211e355f14d
WARNING: Whitespace at end of path element
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 9600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
Machine Name:
Kernel base = 0xfffff800`c0e7b000 PsLoadedModuleList = 0xfffff800`c113f990
Debug session time: Tue Mar 3 23:19:34.178 2015 (UTC - 5:00)
System Uptime: 0 days 0:00:04.947
Loading Kernel Symbols
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, ffffe000016f88f8, 0, 0}
Probably caused by : hardware
Followup: MachineOwner
1: kd> !analyze -v
* Bugcheck Analysis *
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000016f88f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
BUGCHECK_STR: 0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
ffffd000`2087f6c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x81
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
Followup: MachineOwner
1: kd> !errrec ffffe000016f88f8
===============================================================================
Common Platform Error Record @ ffffe000016f88f8
Record Id : 01d0563268a81312
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 3/4/2015 4:19:34
Flags : 0x00000002 PreviousError
===============================================================================
Section 0 : Processor Generic
Descriptor @ ffffe000016f8978
Section @ ffffe000016f8a50
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : BUS error
Operation : Generic
Flags : 0x00
Level : 3
CPU Version : 0x0000000000100f42
Processor ID : 0x0000000000000000
===============================================================================
Section 1 : x86/x64 Processor Specific
Descriptor @ ffffe000016f89c0
Section @ ffffe000016f8b10
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal
Local APIC Id : 0x0000000000000000
CPU Id : 42 0f 10 00 00 08 02 00 - 09 20 80 00 ff fb 8b 17
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0 @ ffffe000016f8b10
===============================================================================
Section 2 : x86/x64 MCA
Descriptor @ ffffe000016f8a08
Section @ ffffe000016f8b90
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
Status : 0xba00001000020c0f -
Highlighter has not been working in Adobe reader in my samsung Galaxy Tab 3. Can you please help?
Highlighter has not been working in Adobe reader in my samsung Galaxy Tab 3. Can you please help?
Update to comment - I found this thread that is related:
Did Adobe Acrobat Reader revert to this bad and nonintuitive way to highlight text? The highlight approach described in this thread - to select text with handles - does work, but it is truly slow and clumsy.
https://forums.adobe.com/thread/1538670 -
Itunes opens in new window??? please help...
itunes opens in new window??? please help...
In article <[email protected]>,
[email protected] wrote:
> Huge thanks Martin. That was sure easy. By the way, do you know how to get a
> link to open a PDF?
Collect the PDFs you want to link to in your site. Then link to them in
the Inspector palette just like you'd link to other pages. If you want
the PDF to open in a new window use target _blank as before.
What actually happens on a visitors computer however depends on whether
they have the PDF viewer plugin installed. In that case the PDF will
display in the browser window. If they don't have it installed, the PDF
will download to their computer and they'll need to open it manually.
Cheers Martin -
why does it keep asking me to install adobe flash player even after i have installed it once? Please help me.
No idea. What did the folks on the Adobe forums say when you posted there, since it's Adobe's software you're having trouble with?
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My computer keeps saying "The iTunes Library.itl file is locked, or you do not have write permission for thsi file." I am running iTunes 10.5 on a windows 7 computer. PLEASE HELP!!!
sorry, i don't have the answer, but i think i have the same problem if i may expound:
I did a windows 7 update.... and today i tried to modify some song info in iTuens... I selectd an album with 12 songs in it, right clicked for "Get Info" tied to update album info including year, album artist, etc... but it would not take. I checked the security setting in the windows folder and confirmed i had admin rights etc...still no go... -
MY MACBOOK PRO NEVER LETS ME OPEN AUTOTRADER AND WHEN I TRY TO OPEN IT GETS FROZEN AND IT FREEZES OTHER WINDOWS AS WELL. Please help me to sort this problem out asap. Thanks
To prevent this being accidentally activated in the future go to SystemPreferences>Keyboard>Keyboard Shortcuts>Universal Access and uncheck all the boxes.
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I bought adobe photoshop élément 10 in 2012 online for a mac.
I bought adobe photoshop élément 10 in 2012 online for a mac. I have a new hard drive and I have to reinstal photoshop. I download it but I am not able to install it and it did ask my serial number. what did I do wrong ?
I have PS element 10 and a macpro 10.9.5
When I want to open it or to open a picture with PS element 10 editor this box opens
file:///Users/main/Desktop/Screen%20Shot%202014-11-26%20at%201.17.45%20PM.png
when I click on Modify it does not open and I have this message and it
file:///Users/main/Desktop/Screen%20Shot%202014-11-26%20at%201.21.07%20PM.png
if I clik REOPEN , I have the same message
Organizer opens but I don't use it and I don't know how it works
but I use editor every day for 2 1/2 years and it stopped working suddenly
i desinstalled it and re download after but I have the same issue
thank you for helping me
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