Adobe not honoring rebate

Adobe has a rebate for PSE9 now through the end of 2011. You can find  info on it at  http://store.adobe.com/store/en_us/popup/software/pse9/rebateterms.html.  I just bought a new copy of PSE9 via eBay "buy-now." My box did not  have the rebate form in it, and I could not find one on the Adobe web  site. When I contacted customer support, they said that products bought  via eBay were inelegible even though the rebate terms has no such  limitation. Has anyone else had a similar problem, and if so, how did  you resolve it? This is a mighty poor way for a company like Adobe to  treat its customers.
Thanks

I purchased PSE 9 on Nov. 29, 2010.  I received an email on Jan. 12, 2011 that my rebate check of $20 had been mailed and give it 2-3 weeks.  It's been almost 4 weeks and no checks.  I called customer service.  The recorded message said the wait time was 11-13 minutes.  It actually was 24.  Then the rep had difficulty understanding my request and put me on hold again.  Finally she came back and gave me the rebate phone number to call.  888-788-4928.  I'd been on the phone for 30 minutes.  If this really is the rebate number, why isn't it on their website?  I've been trying to call it for 15 minutes and all I get is a busy signal.  Is there an email address where I can send my enquiry?  This is the first time I've purchased an Adobe product, but browsing this forum, it will probably be the last.

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