Adobe OnLocation won't run after updating to Mavericks

I use Adobe OnLocation, the reason I bought a Mac, and after upgrading to Mavericks the system hangs everytime I start OnLocation. I have reinstalled the program numerous times. After a visit to the "Genius Bar" I decided to wipe the drive clean and reinstall the OS. Unfortunately Apple make no provision to revert to Mountain Lion. Does anyone else have this problem? How can I get Mountain Lion back on my machine?
Dennis

Hello martelloeugene,
Welcome to the HP Forums.
I see that you are having some scanning issues since you upgraded the operating system on the Mac.
Seeing the HP does have a full feature software and driver bundle for this particular operating system, I suggest that we start from scratch.
If you have the usb cable connected to the printer and the Mac, please remove it from both ends and leave it disconnected until further notice.
The first link I have for you gives instruction's on How to reset the printing system. Once we have the first step done, click on the next link for instructions on how to Repair disk permissions.
The last link I have for you is the HP Printer Drivers v3.0 for OS X. You will be given instructions on when to connect the usb cable.
If you are still having issues with scanning, I suggest then checking for apple updates as well as using the apple software for scanning.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Identifier:      com.apple.iTunes
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This question was solved.
View Solution.

Hello martelloeugene,
Welcome to the HP Forums.
I see that you are having some scanning issues since you upgraded the operating system on the Mac.
Seeing the HP does have a full feature software and driver bundle for this particular operating system, I suggest that we start from scratch.
If you have the usb cable connected to the printer and the Mac, please remove it from both ends and leave it disconnected until further notice.
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The last link I have for you is the HP Printer Drivers v3.0 for OS X. You will be given instructions on when to connect the usb cable.
If you are still having issues with scanning, I suggest then checking for apple updates as well as using the apple software for scanning.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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iTunes won't open after update - help, please; MacBook Pro, Mac OSX 10.6.8, iTunes version 11.1.5.

i had a problem similar to yours and better yet, i have the fix for it. i downloaded maverick 4 months ago and was without itunes ever since. all itunes icon did was bounce. itunes would never open and whats more, is when i would try to update it, i would get a "thank you for downloading itunes!" page , but the download would never work. so i scoured the net for solves. nothing that worked. <4 months later> then last night i took a new approach. i decided even though maverick would not allow me to uninstall itunes, i would find a way to uninstall itunes. then i would reinstall back to 11.1.5 i was successful and heres what i did.
step one-
Back up your iTunes Library.itl file, found under ~/Music/iTunes
(even tho i didnt, i only had 3 artists in there at the time. and they didnt get erased but i advise you back up just in case.)
step two-
download itunes 10.7 from apple. i used this link Download it from Apple here
(i pulled the link from Aarons website (awesometast.com). you download 10.7 however you want but i used the link above and have had no issues).
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step 3-
open Terminal
step 4-
enter in these 3 commands hitting return after each line. 1st line nothing seems to happen, 2nd line nothing seems to happen and 3rd line gives you a warning and requires password to continue. when i did it, my password didnt appear as i entered it and i hit return without looking, so i entered it in again, although im not sure i had to the 2nd time.
killall iTunes
killall "iTunes Helper"
sudo rm -rf /Applications/iTunes.app/
step 5-
drag off and dump the itunes icon (which now has the ? shadow in it) off your dock.
step 6-
install 10.7 itunes you downloaded earlier. (not sure if this part is neccesary. you may be able to just download 11.1.5 but i downloaded 10.7 because i was following Aarons steps.) itunes now works.
step 7-
go to apple and update to 11.1.5 itunes. install it. open it and you have itunes 11.1.5 in perfect working order. assuming you have a decent internet speed for the downloads, the whole process takes very little time.
with those steps above, you can solve itunes just bouncing and not launching issues and also the "thank you for downloading" and nothing downloads issue. enjoy. also i would like to give a shout out to http://awesometoast.com and thank Aaron for the knowledge that enabled me to get itunes back into my life.

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