Adobe PDF Link Helper add on IE 8

Hello, we have a client who is having issues with their IE 8 browser - it freezes, crashes and seems to leave behind extract iexplore processes that don't close properly - searching online, I discovered that the add on "Adobe PDF Link Helper" can sometimes cause these type of issues with IE 8 - the client has this add on enabled -  can anyone confirm this? Is there any information on this?

Most of what I've read on this points to other addons as well (Google or Ask toolbar, for instance)... and also shows that it is most prevalent in Vista, which has more bugs than a swamp. I read a few places where a Reset of IE fixed it, others where disabling the addon did the trick. Disabling the link helper can have some adverse consequences, though... primarily being the loss of the ability to open ANY PDFs in the browser.

Similar Messages

  • Purpose of Adobe PDF Link Helper

    I have an idea of what this browser add-on does.
    AcroPDF.dll
    Adobe PDF Browser Control
    AKA  Adobe Acrobat Sharepoint OpenDocuments Component
    AKA PDF Browser Control
    Apparently if I disable it PDFs embedded in a page with the <embed> tag fail to function properly.
    However, I can't find anywhere accurate documentation on what this add-on below does.
    AcroIEHelperShim.dll
    Adobe PDF Link Helper
    AKA Adobe PDF Helper for Internet Explorer
    AKA AcroIEHelperShim Library
    IE9 seems to work flawlessly without it.  PDF's still open within the browser with it disabled.  Only if I uncheck Display PDF in Browser in Readers preferences does that cease.
    So, can someone (hopefully Adobe) entlighten me on what this add-on does, and why I shouldn't just have all employees have this disabled by default?

    I do not see either PDF Link Helper or                Adobe Acrobat SharePoint Open Documents Component in 64 bit IE9.  I see them both in the 32 bit version.  Are they both for displaying in a browser?  The root issue I am trying to solve is getting the SharePoint 2010 Acrobat X integration to work,  The original symptom was that a user would check out a pdf  file from a SharePoint library, edit it (using the comment feature in Reader) and then Save or Check In.  Either action would result in a Cannot Access the Network error.  Looking at the HTML traffic in Fiddler showed the error text had nothing to do with the problem, which seemed to be about attribute values.  Anyway, I put this on the back burner for a couple months and returned to it recently.  It now works on my machine in a 32 bit browser.  (ACCEPTABLE RESTRICTION).    My coworker still gets the original error.  I poked around and found the SharePoint Open Documents add-on on my machine and not hers and suspect it has something to do with the difference in behavior.  So I am trying to find out what it is supposed to do and if it really is relevant, how to cause it to be downloaded on other people’s machines.  I have been through the server configuration steps listed in Chapter 13 of the Acrobat Admin Guide.

  • Adobe PDF Link Helper Problem

    Hello,
    I am looking for some help because I am out of options. When I open up a pdf through IE, and use the add-on toolbar, none of the buttons can be used. They are all "frozen" except for the zoom function. This is the case for multiple or any documents. I have tried uninstalling IE9 and reverting back to IE8 but no luck. None of the IE are 64 bit, they are all 32 bit. Any help in this matter is greatly appreciated.
    Here is a bit of background:
    OS: Windows 7 (some PC's are 32 bit and others are 64 bit)
    Adobe X 10.1.3
    IE9 and IE8 both 32 bit.
    Add ons are enabled for Adobe.
    Thank you.

    I do not see either PDF Link Helper or                Adobe Acrobat SharePoint Open Documents Component in 64 bit IE9.  I see them both in the 32 bit version.  Are they both for displaying in a browser?  The root issue I am trying to solve is getting the SharePoint 2010 Acrobat X integration to work,  The original symptom was that a user would check out a pdf  file from a SharePoint library, edit it (using the comment feature in Reader) and then Save or Check In.  Either action would result in a Cannot Access the Network error.  Looking at the HTML traffic in Fiddler showed the error text had nothing to do with the problem, which seemed to be about attribute values.  Anyway, I put this on the back burner for a couple months and returned to it recently.  It now works on my machine in a 32 bit browser.  (ACCEPTABLE RESTRICTION).    My coworker still gets the original error.  I poked around and found the SharePoint Open Documents add-on on my machine and not hers and suspect it has something to do with the difference in behavior.  So I am trying to find out what it is supposed to do and if it really is relevant, how to cause it to be downloaded on other people’s machines.  I have been through the server configuration steps listed in Chapter 13 of the Acrobat Admin Guide.

  • Wich is exactly the purpose of "Adobe PDF lik helper ADD ON"

    We have some problems with SSO in our applications. When I enter to our app with SSO the IE10 has closed immediately. In this situation we have two solutions, delete all temporary files, cookies, history etc.. or disable this addon.
    Curiously, when we disable this add on of IE10 the problem disappears totally. After some time, the addon will change to enabled automatically.

    Most of what I've read on this points to other addons as well (Google or Ask toolbar, for instance)... and also shows that it is most prevalent in Vista, which has more bugs than a swamp. I read a few places where a Reset of IE fixed it, others where disabling the addon did the trick. Disabling the link helper can have some adverse consequences, though... primarily being the loss of the ability to open ANY PDFs in the browser.

  • Missing pdf link helper with IE8x64

    I'm using IE8x64 with Adobe Reader installed, I noticed that in the IE8 x64 addons there is no plugin pdf link helper to open the PDF documents in the browser, but it opens web links directly in the program. Is there any way to add the addons in x64 browser?

    Thanks for the tip, Bob. This worked! I will need to check and see if all the graphical features came through - there are not very many.
    Cheers!

  • Adobe PDF Export Help

    I just purchased the Adobe PDF Export and it tel;l me there was an error with the file I am exporting.  Why?  It is a PDF and I want to convert to a word document.

    Hi, ntobooks.
    I'm sorry for the issues you're having. Have you encountered this issue with multiple PDFs? I'm curious if some PDFs are working and others are not working.
    If you send a copy of your PDF file to our File Conversion Issue form, we can take a look at the PDF and try to diagnosis any issues. Please reference the link to this forum conversation in the form, so we can link the two conversations.
    Dave

  • Opening Adobe .pdf linked documents

    I have a website designed in DreamWeaver CS4 using several links to documents on the site. Everything works fine, except for one very annoying problem ...
    When I click on the link to a multi-page .pdf, the first time it opens to page 1 (per my document default setting). However, the next time I open it, it opens on the last page viewed in that document. Maybe a minor error, but not how it should work. I don't think it's the web caching, since when I hit a refresh (F5), it doesn't change the .pdf page.
    Any suggestions?
    Tom

    You can include open parameters to force certain conditions:
    http://partners.adobe.com/public/developer/en/acrobat/PDFOpenParameters.pdf
    Are you sure you want to do this? Having the document open to where the user last left is a product feature that many people like.

  • Want to get Adobe PDF Helper Deleted From My Computer!

    Today I was trying to print a coloring page for my son and ended up loading Adobe PDF Link Helper onto my computer somehow.  Now I can't print anything, it just brings up a Save As screen with my document.  I just want it deleted and to go back to normal so that I can easily print again!  Any help??

    If its IE then you can go to IE Settings->Manage Add-ons and Disable Adobe PDF Link Helper. Check the same with other browsers, if you have one.
    [Moved the discussion to Adobe Reader Forum]

  • I.E 9 + Adobe PDF toolbar ( Convert  )

    Hello All,
                I'm seeking some help relating to the Adobe PDF toolbar / add-on not appearing.
    For the life of me, this toolbar will not enable itself when I click on the "enable " option.
    In Manage Add-ons, under Tools, in I.E9
    It shows the following enabled/disabled add-ons
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    Adobe PDF Link Helper - Disabled
    Adobe PDF Conversion Toolbar - Disabled
    SmartSelect Class - Disabled
    Im using the 32-bit version of IE btw.
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    I've repaired the acrobat installation, removed the createPDF add-on and reinstalled.
    Now if I run the browser ( Run as Administrator )
    It appears. however, im not giving this user local admin rights just to get this to appear.

    So this means you have probably modified the permissions on the system via a policy to restrict the Standard Windows User Account.  This may inhibit access to the ActiveX control that Acrobat/Reader both use to display PDF files in IE.  You will need to use your policy tool and possibly a registry tool to monitor what the difference in access the Administrator has that the User does not and modify permissions to the registry/file system accordingly in order for the ActiveX control to work properly

  • Adobe PDF 8.0 shows up in Add Printer Window

    According to some KB documents Apple changed some things in 10.6 regarding PDFs. This is from Adobe.
    "Mac OS X Snow Leopard (v10.6)'s enhanced security features prevent Adobe's PDF Printer from functioning as it did in previous versions. As a result Adobe Acrobat Pro 9.1 removes the Adobe PDF Printer and adds a new Save as Adobe PDF function. Customers using earlier versions of Adobe Acrobat will find that the Adobe PDF Printer is unusable when running on Snow Leopard."
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    The first thing to remember when you're dealing with Adobe is never to believe anything Adobe tells you. Their support (if that's even an appropriate term) is either nonexistent or incompetent. Take a look at some of the Adobe forums to get a clearer idea of how low Adobe has sunk. BTW, their Better Business Rating is now a D.
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  • Adobe Reader "Adobe PDF Reader" Addon not installing when Using MSI Installer.

    I'm trying to do a silent install of Adobe Reader - and I notice that when I use the EXE installer, with no manual configuration, I have the "Adobe PDF Reader" Addon in Internet Explorer (IE11).
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    Hi geoffubazi,
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    Check under the Add on option- 'Run without permission' as shown in the screen shot below and it will list the 'Adobe PDF Reader' Add on
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    Rave

  • I have purchased adobe pdf pack so i can delete some text from my converted files, this will only let me add text but not delete any, please help

    i have purchased adobe pdf pack so i can delete some text from my converted files, this will only let me add text but not delete any, please help

    I tyhink that you need ExportPDF, Adobe ExportPDF (read only). In any case, thius may help: Cancel your membership or subscription | Acrobat.com online services

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    Just loaded my old Acrobat 7.0 Professional on new PC with Windows 7 - Error message "Adobe PDF Priner not available.  Therefore do not have option of Adobe printer when using Word.
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    Hi,
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    Select the "AdobePDF.inf" file located in the AdobePDF folder in your Program Files directory under "Adobe" | "Acrobat 9.0" | "Acrobat" | "Xtras."
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