Adobe PDF Link Helper Problem

Hello,
I am looking for some help because I am out of options. When I open up a pdf through IE, and use the add-on toolbar, none of the buttons can be used. They are all "frozen" except for the zoom function. This is the case for multiple or any documents. I have tried uninstalling IE9 and reverting back to IE8 but no luck. None of the IE are 64 bit, they are all 32 bit. Any help in this matter is greatly appreciated.
Here is a bit of background:
OS: Windows 7 (some PC's are 32 bit and others are 64 bit)
Adobe X 10.1.3
IE9 and IE8 both 32 bit.
Add ons are enabled for Adobe.
Thank you.

I do not see either PDF Link Helper or Adobe Acrobat SharePoint Open Documents Component in 64 bit IE9. I see them both in the 32 bit version. Are they both for displaying in a browser? The root issue I am trying to solve is getting the SharePoint 2010 Acrobat X integration to work, The original symptom was that a user would check out a pdf file from a SharePoint library, edit it (using the comment feature in Reader) and then Save or Check In. Either action would result in a Cannot Access the Network error. Looking at the HTML traffic in Fiddler showed the error text had nothing to do with the problem, which seemed to be about attribute values. Anyway, I put this on the back burner for a couple months and returned to it recently. It now works on my machine in a 32 bit browser. (ACCEPTABLE RESTRICTION). My coworker still gets the original error. I poked around and found the SharePoint Open Documents add-on on my machine and not hers and suspect it has something to do with the difference in behavior. So I am trying to find out what it is supposed to do and if it really is relevant, how to cause it to be downloaded on other people’s machines. I have been through the server configuration steps listed in Chapter 13 of the Acrobat Admin Guide.

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Purpose of Adobe PDF Link Helper

I have an idea of what this browser add-on does.
AcroPDF.dll
Adobe PDF Browser Control
AKA Adobe Acrobat Sharepoint OpenDocuments Component
AKA PDF Browser Control
Apparently if I disable it PDFs embedded in a page with the <embed> tag fail to function properly.
However, I can't find anywhere accurate documentation on what this add-on below does.
AcroIEHelperShim.dll
Adobe PDF Link Helper
AKA Adobe PDF Helper for Internet Explorer
AKA AcroIEHelperShim Library
IE9 seems to work flawlessly without it. PDF's still open within the browser with it disabled. Only if I uncheck Display PDF in Browser in Readers preferences does that cease.
So, can someone (hopefully Adobe) entlighten me on what this add-on does, and why I shouldn't just have all employees have this disabled by default?

I do not see either PDF Link Helper or Adobe Acrobat SharePoint Open Documents Component in 64 bit IE9. I see them both in the 32 bit version. Are they both for displaying in a browser? The root issue I am trying to solve is getting the SharePoint 2010 Acrobat X integration to work, The original symptom was that a user would check out a pdf file from a SharePoint library, edit it (using the comment feature in Reader) and then Save or Check In. Either action would result in a Cannot Access the Network error. Looking at the HTML traffic in Fiddler showed the error text had nothing to do with the problem, which seemed to be about attribute values. Anyway, I put this on the back burner for a couple months and returned to it recently. It now works on my machine in a 32 bit browser. (ACCEPTABLE RESTRICTION). My coworker still gets the original error. I poked around and found the SharePoint Open Documents add-on on my machine and not hers and suspect it has something to do with the difference in behavior. So I am trying to find out what it is supposed to do and if it really is relevant, how to cause it to be downloaded on other people’s machines. I have been through the server configuration steps listed in Chapter 13 of the Acrobat Admin Guide.

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Most of what I've read on this points to other addons as well (Google or Ask toolbar, for instance)... and also shows that it is most prevalent in Vista, which has more bugs than a swamp. I read a few places where a Reset of IE fixed it, others where disabling the addon did the trick. Disabling the link helper can have some adverse consequences, though... primarily being the loss of the ability to open ANY PDFs in the browser.

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Thanks for the tip, Bob. This worked! I will need to check and see if all the graphical features came through - there are not very many.
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I can't help directly, but I never use Dynamic Link because I have read of problems
http://forums.adobe.com/thread/936216
http://forums.adobe.com/thread/938108
http://forums.adobe.com/thread/938549
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Most of what I've read on this points to other addons as well (Google or Ask toolbar, for instance)... and also shows that it is most prevalent in Vista, which has more bugs than a swamp. I read a few places where a Reset of IE fixed it, others where disabling the addon did the trick. Disabling the link helper can have some adverse consequences, though... primarily being the loss of the ability to open ANY PDFs in the browser.

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Hi, ntobooks.
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Message was edited by: Dave Maslowski Added screen shot.

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Does anybody know if this has been fixed on 10.1.3?

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I didn't see that I could edit the question before "I answered myself." I updated the question.

Adobe PDF Link Helper Problem

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