Adobe PDF missing paper sizes

We are on Acrobat 9 and have Adobe PDF printer listed in our printers and drivers. There are many paper sizes missing in Printing preferences / Adobe PDF Page Size.
I know that I can click Add and then include A0, A1, A2 & A3 but I would like an enterprise solution please. Ideally, I don't want to visit each of the 130 PCs to manually change this setting to include paper sizes.
Please can you let me know to solve this please.

You could have done this when you deployed initially but I don't see a way to do this after the fact.

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WOW! I was amazed to see that within minutes of posting my initial thread, I tried something that works.
Apparently, the only way is will actually convert is if you select the regular Print option in the File tab. Then, change the Printer to Adobe PDF & the Paper Size to 11x17. It also worked for 36"x48" becuase I created a custom size named "Poster", so I changed the paper size to Poster & it worked!
I hope this helps someone. I searched for an existing forum on this issue off & on for MONTHS before creating this thread. If anyone has any suggestions why the Adobe PDF tab /PDF Maker wouldn't work, I'd like to know.

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We have a Canon iR-ADV C7055 using the imagePass A1 Fiery controller.
When I try to print tabs (9"x11") from Adobe InDesign CS5, I go to the Print dialog box, click Setup and click on the Paper Size drop down menu. Tab Paper (Letter) is missing, which does not allow me to choose the correct paper size. Tab Paper (A4) does show up, so I'm wondering if this is an issue with InDesign or the print driver itself.
I have confirmed that this is also an issue in Acrobat as well.

Nathaniel Mccance wrote:
In the interest of curiosity, I created a document in InDesign CS4 to see if I could choose "Tab Paper (Letter)" and, lo and behold, there it was in the Adobe print "Setup" dialog box (but is peculiarly missing from the OS X "Page Setup" dialog box).
Tried ID CS4 also and could see the same paper sizes. CS4 must be referencing the different section of the PPD compared to OS X's page setup.
For some reason, InDesign CS5 does not see "Tab Paper (Letter)" as a Paper Size option.
Don't have CS5 to confirm this but if it is relying more on the OS X print system rather than doing it own thing, which CS4 and earlier certainly did, then this makes some sense.
One of the concerns I have with using the method prescribed by you is that when the page area is rasterized to the printer, it may cut off the image at the edge of the tabs that is not included in the "Letter" page size.
Understood but it is worth trying. I could only see this as an issue if you were trying to print on the tab ear.

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Hi,
when I convert an Excel file with A4 format (8,27 x 11,69 inches), the PDF creates Letter format (8,50 x 11,00 inches). I have changed the format in Adobe preferences to A4.
This only happens in Excel not in Word.
I have Adobe Acrobat Pro 9 and Office 2007
Thanks

Hi,
I had this same problem with my Acrobat 8 and yes, it's a bug in the Acrobat software.
After speaking on the phone to Adobe tech support, the issue came down to Acrobat ignoring user specified page/paper sizes in the PDF printer/PDFMaker/Acrobat Office plugin job options, and using the default "Adobe PDF Page Size" setting in the Adobe PDF printer preferences.
Check your default Adobe PDF printer settings (under Printers & Faxes --> Printing Preferences) and make sure the default page size is "A4" and NOT "Letter"
It's a bit of a hassle if you need to print/convert anything other than A4, as you'll have to change the default size each time.
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Hi,
Thanks for the response. It still did not resolve the problem. I use vb.net and I used the following code:
Dim oPrinterSettings As System.Drawing.Printing.PrinterSettings
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I recently had Acrobat 9 Standard installed on my work computer. Previously I had CS4 with Acrobat Pro installed but had to transfer the license to a coworker. I'm now frustrated because all of the page sizes that I typically use are gone. All fo the Arch and Ansi sizes are missing. In the print preferences dialog I tried to add a new page size called Arch E1 and I got an error saying "Not allowed to modify system or printer defined paper size (Arch E1). Only user defined paper size can be modified or deleted." Apparently acrobat knows that Arch E1 is a standard paper size but its not available in the paper size selection menu. I can go through and make a bunch of new custom paper sizes and give them alternate names but that's a little bit frustrating to have to go through and set up my own paper sizes when Acrobat already knows they exist. I guess my question is how do I get Acrobat 9 Standard to show the Arch and Ansi paper sizes?

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OK thank you. I feel like I'm still not quite getting my question across. I don't think that PDF Maker is what I was using last week before I got a new machine; wasn't that the thing that showed up in the upper portion of the Print dialog, in amongst your physical printers? That is not what I was using. I was using the Save to Adobe PDF.app (an Automator app) that stays in the PDF Services folder in the Library. You access it via the PDF button in the bottom left of the Print dialog. This was using Acrobat 9 and OS 10.6.
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I used to have an additional entry there in the middle section called Save to Adobe PDF. That brought up a dialog with a drop down menu that showed all of the preset settings I have made for PDF creation, and I could choose my quality there, choose a location, and save. I had full control over all the settings. I just need a choice that brings up that dialog, and Save as PDF doesn't do it (it just uses the native OS PDF generator).
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I know that I have seen this workflow mentioned as something that is installed along with Acrobat X but maybe people are mistaken about that and it was just left over from a previous install. I know for sure that the workflow that was working on the old machines was outdated; it was 32-bit and can't even be opened in the current version of Automator. So the old one clearly won't work any more. For now I'm going to set up a Distill folder on my desktop with the settings I use most often, and direct my PS files there.
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OS: Mac 10.7.5
Acrobat Pro: 10.1.8
MS Word: 2011, version 14.1.0
All Software and system up to date.
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adobe4vin wrote:
OS: Mac 10.7.5
Acrobat Pro: 10.1.8
MS Word: 2011, version 14.1.0
All Software and system up to date.
Your comment all software is up to date is wrong.
Unless You using a PowerPC Machine OSX up to 9.1
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Adobe PDF Printer
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WOW! I was amazed to see that within minutes of posting my initial thread, I tried something that works.
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I've run into a strange "issue", which I'm trying to understand.
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I've tried all I can think of. Does anyone have any further suggestions? Could it be a fault in the ADF?
Here's the full device settings info:
Device Configuration
[Shop for Supplies][Support]
Product Information
Product Name:
HP Color LaserJet MFP M476dw
Formatter Number:
YF10C9X
Serial Number:
CNB7G2H6T9
Service ID:
24113
Firmware Datecode:
20131122
Disable Fax:
No
Telecom Version:
05-031-001
Location:
UK
ADF Installed:
Yes
Max Monochrome Print Quality:
600x8
Max Color Print Quality:
ImageREt 3600
Controller Number:
72
Duplexer Version:
0
Device Description:
HP Color LaserJet MFP M476dw
Language:
English
Default Settings:
Self-managed
Asset Number:
Your Company Name:
Contact Person:
Device Location:
Geo Location:
Product Security:
Off
Wired HW Address:
fc:15:b4:78:28:46
Wireless HW Address:
54:35:30:2f:d7:fc
Network In Use:
Wired
Host Name:
NPI782846
IPv4 Address:
192.168.9.18
IPv6 Address:
FE80::FE15:B4FF:FE78:2846
Total Memory:
256 MBytes
Available Memory:
117.7 MBytes
Installed Personalities and Options
PCL6
(20040201)
AirPrint
PCL
(20040201)
PDF
(20040201)
PS
(20040201)
USB Flash Drive:
Empty
Impressions
Total Impressions:
10684
Monochrome Impressions:
4799
Color Impressions:
5885
Total Equivalent Impressions (A4/Letter):
10684.0
Monochrome Equivalent Impressions (A4/Letter):
4799.0
Color Equivalent Impressions (A4/Letter):
5885.0
Duplex Sheets:
1223
Jam Events:
0
Mispick Events:
4
Photo Color Impressions:
0
Photo Monochrome Impressions:
0
USB Flash Drive Insertions:
0
Images Scanned to USB Flash Drive:
0
Copy Flatbed Images Scanned:
373
Copy ADF Images Scanned:
409
Copy Monochrome Impressions:
1122
Copy Color Impressions:
102
ADF Images Scanned to Host:
0
Flatbed Images Scanned to Host:
0
Images Scanned to E-mail:
0
Images Scanned to Network Folder:
0
Fax ADF Images Scanned:
23
Fax Flatbed Images Scanned:
1
Fax Impressions:
18
Images Sent from PC:
0
ADF Images Scanned:
1149
Flatbed Images Scanned:
779
Scanner Jam Events:
8
Paper Settings
Default Paper Size:
A4
Default Paper Type:
Plain
Tray 1 Size:
A4
Tray 1 Type:
Letterhead
Tray 2 Size:
A4
Tray 2 Type:
Plain
Paper Out Action:
Wait Forever
Manual Feed:
Off
Duplex:
Off
Bind:
Long Edge
Print
Auto Continue:
Off
Number of Copies:
1
Courier Font:
Regular
Orientation:
Portrait
Monochrome RET:
On
Wide A4:
No
Monochrome Resolution:
600
Monochrome Bits per Pixel:
8
Color Resolution:
600
Color Bits per Pixel:
32
IO Timeout:
120 Seconds
Jam Recovery:
Auto
Personality:
Auto
Print PS Errors:
Off
USB Flash Drive
Print Documents:
Number of Copies:
1
Paper Size:
A4
Paper Type:
Plain
Fit to Page:
On
Collation:
Off
Output Color:
Color
Print Photos:
Image Size:
10 x 15 cm
Paper Size:
A4
Paper Type:
Plain
Lighter/Darker:
<-----*----->
Number of Copies:
1
Output Color:
Color
Scan Settings:
Scan Resolution:
150
Scan File Type:
PDF
Scan Paper Size:
A4
Flatbed Scanner:
Single Page
Document Feeder:
1-Sided
File Name Prefix:
scan
Output Color:
Color
Copy
Optimize:
Auto Select
Lighter/Darker:
<-----*----->
Paper Size:
A4
Paper Type:
Plain
Collation:
On
Number of Copies:
1
Reduce/Enlarge:
Original=100%
Draft Mode:
Off
Tray Select:
Auto Select
Two-Sided:
1-Sided to 1-Sided
Multi-Page Copy:
Off
Fax
Your Company Name:
HP Fax
Answer Mode:
Automatic
Rings to Answer:
2
Distinctive Ring:
All Rings
Dial Prefix:
Off
Fax Resolution:
Fine
Lighter/Darker:
<-----*----->
Fit to Page:
On
Glass Size:
A4
Dialing Mode:
Tone
Redial if Busy:
On
Redial if No Answer:
Off
Redial if Comm. Error:
On
Detect Dial Tone:
Off
Billing Codes:
Off
Extension Phone:
On
Stamp Faxes:
Off
Private Receive:
Off
Confirm Fax Number:
Off
Allow Fax Reprint:
Yes
Print Duplex:
Off
Fax/Tel Ring Time:
20
Fax Speed:
Fast (V.34)
Error Correction:
On
Forward Fax:
Off
Block Junk Faxes:
Off
Phone Line Volume:
Medium
Alarm Volume:
Medium
Ring Volume:
Medium
Key-Press Volume:
Medium
Fax Confirmation:
Never
Fax Error Report:
Never
Include First Page:
On
Auto Log Print:
On
Print T.30 Trace:
Never
Paper Types
Plain:
Normal
HP Matte 90g:
Normal2
HP Matte 105g:
Heavy
HP Matte 120g:
Card stock
HP Matte 150g:
Extra Heavy
HP Matte 200g:
Extra Heavy
HP Glossy 120g:
Glossy
HP Glossy 150g:
Glossy
HP Tri Glossy 150g:
Glossy
HP Glossy 200g:
Heavy Glossy
Light 60-74g:
Light
HP EcoSMART Lite:
Extra Light
Intermediate:
Normal2
Mid-Weight 96-110g:
Heavy
Heavy 111-130g:
Card stock
Extra Heavy 131-175g:
Extra Heavy
Hvy Glossy 111-130g:
Light Glossy
X-Hvy Glossy 131-175g:
Glossy
Card Glossy 176-220g:
Heavy Glossy
Color Transparency:
Transparency
Labels:
Label
Letterhead:
Normal
Envelope:
Envelope
Heavy Envelope:
Heavy Envelope
Preprinted:
Normal
Prepunched:
Normal
Colored:
Normal
Bond:
Heavy
Recycled:
Normal
Rough:
Heavy
Heavy Rough:
Heavy
HP Tough Paper:
Tough Paper
Opaque Film:
Tough Paper
Energy Settings
Sleep/Auto Off After:
30 Minutes
Wake on These Events
USB Job
Yes
LAN Job
Yes
Wireless Job
Yes
Control Panel
Yes
Fax Ring
Yes
Shut Down After:
Never
LaserJet Updates Settings
Check Automatically
Yes
Prompt Before Install
Yes
Allow Downgrade
Yes
Allow Updates
Yes
Miscellaneous
Extended print modes modified:
No
Very Low Setting (Black Cartridge):
Prompt
Very Low Setting (Color Cartridges):
Prompt
Low Threshold (Black Cartridge):
5%
Low Threshold (Cyan Cartridge):
3%
Low Threshold (Magenta Cartridge):
3%
Low Threshold (Yellow Cartridge):
3%
Store Usage Data&colon;
On Supplies
USB Connection:
No
Font Source:
I (Internal)
Font Number:
23
Font Pitch:
10.00
Font Point Size:
12.00
Symbol Set:
PC-8
Form Length:
64 Lines
Append CR to LF:
No

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Adobe PDF missing paper sizes

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